IS Alerts
Today's Alerts
| Title | Time | Impact | Affected Services | Description | Criticality |
|---|---|---|---|---|---|
| Eddie currently unavailable for user access | Fri 15-May-26, 16:03 - Ongoing |
11 hours, 52 minutes Degraded Service |
| We have had to close off user access to the login and wild west nodes at short notice due to a security vulnerability. Running jobs on Eddie will not be affected but users won't be able to log into Eddie until patching for the vulnerability is complete. We apologise for the inconvenience. | Low |
| Collaborate session and recording issues | Wed 06-May-26, 09:00 - Ongoing |
9 days, 18 hours, 55 minutes Degraded Service |
| Update: Collaborate have deployed a release on 14 May which appears to have resolved in-session issues with screen sharing and camera feeds - however, recordings continue to contain errors, with camera feeds freezing and a blank screen seen in some circumstances. We are investigating various issues with Collaborate. -During the session, camera feeds may randomly freeze. -During the session, a shared screen may show to other users as a black screen. -Collaborate recordings may not render/play back correctly. Users may find there is a black screen where there should be a camera feed displayed, or a camera feed may freeze randomly. Other users have reported that PowerPoint presentations are rendering as a white screen. We are working with the vendor to resolve these issues. | Medium |
| Turnitin Feedback Studio Accessibility Improvement Rolled Out on 20th March | Fri 20-Mar-26, 15:00 Until Mon 13-Jul-26, 12:30 |
114 days, 21 hours, 30 minutes At Risk |
| Turnitin announced Accessibility Improvements rollout on March 20th 2026 - 'Customers may notice small changes to parts of the platform, including website workflows and the classic Standard Assignment experience. These updates are designed to improve navigation, usability, and overall accessibility for all users.' Release notes: https://guides.turnitin.com/hc/en-us/articles/27251688507533-Turnitin-release-notes#h_01KMK3HHAB7SANK9S2DD91TRX6 Turnitin Support Case: 660863. DLAM Service team asked for specifications of what had been changed but had not received any details yet. We are currently seeking further clarifications from the Account Manager. | Medium |
| Power BI Capacity issues | Mon 01-Dec-25, 09:00 Until Wed 27-May-26, 17:00 |
177 days, 8 hours Degraded Service |
| The licence that grants us our Power BI service (Power BI Premium P1) is expiring, which is expected due to the purchase of the new Microsoft Fabric F64 capacity. However, the purchase of this new capacity is delayed. Due to our existing capacity entering expiry, it is being throttled and refreshes and jobs are taking longer to run than usual. If you have any refreshes that are slower, please wait for them to run. If they fail, the only solution for now is to re-try them later, however those refreshes will also be slower than normal. We will have the new Fabric Capacity purchased and available before our current capacity is paused on 31st January 2026. Until then, the service will be degraded and refreshes throttled. | Medium |