IS Alerts
Today's Alerts
| Title | Time | Impact | Affected Services | Description | Criticality |
|---|---|---|---|---|---|
| Issue with Course timetable browser | Fri 12-Jun-26, 08:20 - Ongoing |
2 days, 9 hours, 35 minutes Degraded Service |
| Since this morning there had been reports from site 24*7 monitor that CTB is not available. Working with Techman to resolve the issue. | Low |
| Zoom Meetings & Events | Thu 11-Jun-26, 15:00 Until Thu 18-Jun-26, 15:00 |
7 days At Risk |
| As part of efforts to transition from Zoom to Microsoft Teams for University hosted meetings and events, the university Zoom account will update to allow transition licenses for reasonable adjustment requirements only. This change will be in effect from 14th June 2026. All other staff and students signing into the university Zoom account will have a 'join only' license. This service should be considered at risk in the work week following the change. | Low |
| Datasync update | Thu 11-Jun-26, 07:00 Until Thu 11-Jun-26, 08:00 |
1 hour Outage |
| Update to Owncloud. | Low |
| Thu 11-Jun-26, 08:00 Until Thu 11-Jun-26, 12:00 |
4 hours At Risk | ||||
| UniDesk access issues in Google Chrome browser with Adobe PDF plugin | Fri 05-Jun-26, 06:00 - Ongoing |
9 days, 11 hours, 55 minutes Degraded Service |
| The vendor of the UniDesk ticket management service has advised that they are aware of an issue whereby users using the Google Chrome browser and also having the Adobe PDF plugin active in it are finding that UniDesk is either failing or slow to load. Turning off the browser plugin/extension and restarting your browser should resolve the issue for now. They are working on a fix to resolve this issue in a forthcoming update of UniDesk. | Low |
| Collaborate screen sharing not working in Chrome | Tue 02-Jun-26, 12:00 - Ongoing |
12 days, 5 hours, 55 minutes Degraded Service |
| We are investigating an issue where Chrome users are unable to use "Share Application/Screen" in Collaborate. The user sharing the content will be able to see it but participants in the session will see a black screen. We are working with the vendor to resolve this. Workaround: Other supported browsers appear not to be affected by this issue so we recommend switching to Edge (Firefox is not supported by Collaborate) | Medium |
| Eddie capacity currently reduced | Fri 29-May-26, 09:00 Until Fri 26-Jun-26, 17:00 |
28 days, 8 hours Degraded Service |
| Eddie is going to be running at a reduced capacity for a few weeks as we physically move nodes between locations. Jobs will still run but they may take a bit longer than usual to get scheduled. Some nodes will also be getting new names; if users have specific queue/node specifications in job submission scripts they may no longer work. We apologise for the disruption to your work but we are trying to keep it to a minimum. Further updates will be posted to the eddie-users mailing list. | Low |
| Collaborate session and recording issues | Wed 06-May-26, 09:00 - Ongoing |
39 days, 8 hours, 55 minutes Degraded Service |
| Update: Collaborate have deployed a release on 14 May which appears to have resolved in-session issues with screen sharing and camera feeds - however, recordings continue to contain errors, with camera feeds freezing and a blank screen seen in some circumstances. We are investigating various issues with Collaborate. -During the session, camera feeds may randomly freeze. -During the session, a shared screen may show to other users as a black screen. -Collaborate recordings may not render/play back correctly. Users may find there is a black screen where there should be a camera feed displayed, or a camera feed may freeze randomly. Other users have reported that PowerPoint presentations are rendering as a white screen. We are working with the vendor to resolve these issues. | Medium |