IS Alerts

Currently Open Alerts

Current Alerts

Title Time Impact Affected Services Description Planning
Migration of Production virtual services from legacy Netscaler load balance

More info
From: 01-May-2023 - 08:00AM
To:      26-May-2023 - 05:00PM
25 days 9 hours
At risk
  • Central Wiki Service
  • EBIS
  • EdWeb
  • E-Financials
  • EUCLID web
  • Event Booking
  • Hosted Websites
  • HR/Payroll (Legacy)
  • ID Management
  • Kinetix (KX)
  • Learn
  • Load Balancers
  • Moodle
  • MyEd
  • Office365
  • PURE
  • Reporting + Analytics (BI Suite)
  • Timetabling
  • WebCentral
Migration of virtual services from legacy Netscaler load balancers to new NSX (AVI) load balancers. The present alert relates to the migration of Production / Live virtual services only. These virtual services will be migrated in batches of up to approximately 30 at a time and the scheduling of the migration of high and medium priority systems will be agreed in advance with service owners. Further details can be found in C2304-018. Planned
planned

From: 07-Jun-2023 - 08:00AM
To:      11-Aug-2023 - 05:00PM
65 days 9 hours
At risk
INF163 In-Place OS Server Upgrade

More info
08-Jun-2023
11:00AM - 05:30PM
6 hours 30 minutes
At risk
  • Business Objects Single Sign On, Calum McLean, Card Services Administration, Library self-service registration, IDM UI and the OAuth service
Servers (AT) that host the Business Objects Single Sign On, Calum McLean, Card Services Administration, Library self-service registration, IDM UI and the OAuth service will be having an essential operating system upgrade. No application changes are being made and the process has been successfully tested in Dev and Test ahead of the upgrade. Planned
planned

Recently Closed Alerts

Recently Closed Alerts

Title Time Impact Affected Services Description Planning
Some new user accounts do not have their calendar sharing properly set.

More info
From: 29-May-2023 - 09:00AM
To:      09-Jun-2023 - 11:30AM
11 days 2 hours 30 minutes
At risk
  • Office365
  • Exceed Diary Users group.
We detected some new staff accounts got created without their sharing permissions to Exseed Diary Users being set correctly. This is causing the affected user calendars to only display as free/busy, rather than showing the full details. The cause of this has been detected and now being fixed. Unplanned
Complete
completed-unplanned

MyED at risk

More info
07-Jun-2023
07:00AM - 08:00AM
1 hour
At risk
  • MyEd
MyED at risk, from 07:00 AM to 08:00 AM on Wednesday and Thursday. This includes LIVE and TEST. Planned
Complete
completed-planned

08-Jun-2023
07:00AM - 08:00AM
1 hour
At risk

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title Time Impact Affected Services Description Planning
WorkTribe Maintenance and Auto Patching

More info
13-Jun-2023
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe application will automatically be patched by vendor. Planned
planned

15-Jun-2023
05:30PM - 06:30PM
1 hour
Outage
OneTrust will undergo scheduled maintenance

More info
From: 14-Jun-2023 - 09:00PM
To:      15-Jun-2023 - 01:00AM
4 hours
Outage
  • OneTrust
During the maintenance period, you will not be able to access the OneTrust application console. This will not impact the availability of deployed tools such as banners, consent collection points and the data subject portal. We apologize for any disruption https://my.onetrust.com/s/system-status Unplanned
unplanned

Windows Patching

More info
From: 21-Jun-2023 - 12:00AM
To:      23-Jun-2023 - 12:00PM
2 days 12 hours
At risk
  • ITI Managed Windows Server Systems
Microsoft Security and Critical patches to be installed. Patches will be installed between Midnight Wednesday 21st June until 12:00 Friday 23rd June. Planned
planned

Migration of User accounts from Office 365 A1 license to Microsoft 365 A5

More info
22-Jun-2023
07:00AM - 12:00PM
5 hours
At risk
  • Office365
  • Microsoft Office User license.
As part of end user Microsoft 365 license renewal, we plan to move users from the current Office 365 A1 licenses to Microsoft 365 A5 licenses. This license migration follows a documented and tested procedure and expected to be quick and seamless. Users will be moved in a systematic manner, planned to have an almost zero effect on the service. Post migration, users will enjoy the same set of applications contained in the current A1 license suite, plus additional security and enhancements. Planned
planned

Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title Time Impact Affected Services Description Planning
JIRA, UoE website search, PURE, Hosted sites outage

More info
07-Jun-2023
08:00AM - 08:20AM
20 minutes
Outage
  • Hosted Websites
  • PURE
Several Linux servers need to be patched. This includes LIVE, TEST and DEV for all below-listed systems: JIRA, UoE website search, PURE, Hosted sites Planned
Complete
completed-planned

07-Jun-2023
08:20AM - 10:00AM
1 hour 40 minutes
At risk
Migration of Production virtual services from legacy Netscaler load balance

More info
From: 01-May-2023 - 08:00AM
To:      26-May-2023 - 05:00PM
25 days 9 hours
At risk
  • Central Wiki Service
  • EBIS
  • EdWeb
  • E-Financials
  • EUCLID web
  • Event Booking
  • Hosted Websites
  • HR/Payroll (Legacy)
  • ID Management
  • Kinetix (KX)
  • Learn
  • Load Balancers
  • Moodle
  • MyEd
  • Office365
  • PURE
  • Reporting + Analytics (BI Suite)
  • Timetabling
  • WebCentral
Migration of virtual services from legacy Netscaler load balancers to new NSX (AVI) load balancers. The present alert relates to the migration of Production / Live virtual services only. These virtual services will be migrated in batches of up to approximately 30 at a time and the scheduling of the migration of high and medium priority systems will be agreed in advance with service owners. Further details can be found in C2304-018. Planned
planned

From: 07-Jun-2023 - 08:00AM
To:      11-Aug-2023 - 05:00PM
65 days 9 hours
At risk
Wiki - Patching restarts

More info
07-Jun-2023
07:00AM - 07:30AM
30 minutes
Outage
  • Central Wiki Service
The Wiki's application server is set to restart at 7am on the first Wednesday of every month for regular linux patching Planned
Complete
completed-planned

07-Jun-2023
07:30AM - 08:00AM
30 minutes
At risk
eFinancials Outage - Restart of servers following patching

More info
07-Jun-2023
07:00AM - 07:20AM
20 minutes
Outage
  • E-Financials
A restart of application servers following patching. Planned
Complete
completed-planned

07-Jun-2023
07:20AM - 09:00AM
1 hour 40 minutes
At risk
SOA, IDM, Event Booking at risk

More info
07-Jun-2023
07:00AM - 09:00AM
2 hours
Degraded
  • Event Booking
  • ID Management
Due to a regular update of the system the SOA, IDM (Live and TEST) will be considered at risk between 07:00 and 09:00 AM Planned
Complete
completed-planned

MyED at risk

More info
07-Jun-2023
07:00AM - 08:00AM
1 hour
At risk
  • MyEd
MyED at risk, from 07:00 AM to 08:00 AM on Wednesday and Thursday. This includes LIVE and TEST. Planned
Complete
completed-planned

08-Jun-2023
07:00AM - 08:00AM
1 hour
At risk
EUCLID Outage

More info
07-Jun-2023
06:00AM - 06:20AM
20 minutes
Outage
  • EUCLID web
The application servers will be restarted following patching, but there should be no loss of service for eVision. Client outage has been agreed. Planned
Complete
completed-planned

07-Jun-2023
06:20AM - 08:00AM
1 hour 40 minutes
At risk
Moodle server patching restarts

More info
07-Jun-2023
06:00AM - 08:00AM
2 hours
At risk
  • Moodle
Moodle DEV, TEST and LIVE servers will be restarted between 06:00 and 08:00am as part of regular linux patching Planned
Complete
completed-planned

ECDF Storage Manager unavailable for patching

More info
06-Jun-2023
12:00PM - 05:00PM
5 hours
At risk
  • storage manager
Storage Manager needs to be taken offline temporarily for patching. It may not be down for the whole two hours of the alert, but it should be considered at risk during the patching window. Unplanned
Complete
completed-unplanned

INF163 In-Place OS Server Upgrade

More info
06-Jun-2023
11:00AM - 05:30PM
6 hours 30 minutes
At risk
  • Various data feeds (listed below), Business Objects Single Sign On, Calum McLean, Card Services Administration, Library self-service registration, IDM UI and the OAuth service
The servers that host the Blackboard Eugex/IDM to Learn Feed, Timetabling feed to Learn, IDM Library user data feed, Kaltura data feed, Eugex Alma API bridge, Cardinus, Unidesk user feed, University Card Report, Business Objects Single Sign On, Calum McLean, Card Services Administration, Library self-service registration, IDM UI and the OAuth service will be having an essential operating system upgrade. No application changes are being made and the process has been successfully tested in Dev and Test ahead of the upgrade. Planned
planned

Planned maintenance of the UPSs at the Mary Somerville Datacentre

More info
06-Jun-2023
10:30AM - 01:00PM
2 hours 30 minutes
At risk
  • Services using the Mary Somerville Datacentre
Engineers will be carrying out planned maintenance of the UPS serving the Mary Somerville Datacentre on Tuesday 6 June. During this work, there should be only a slight lowering of resilience in the datacentre’s power infrastructure. Work is expected to take around 3 hours. Agreed - Short Notice
shortNotice

Planned maintenance of the UPSs at the Mary Somerville Datacentre

More info
06-Jun-2023
10:30AM - 01:00PM
2 hours 30 minutes
At risk
  • Services using the Mary Somerville Datacentre
Engineers will be carrying out planned maintenance of the UPS serving the Mary Somerville Datacentre on Tuesday 6 June. During this work, there should be only a slight lowering of resilience in the datacentre’s power infrastructure. Work is expected to take around 3 hours. Agreed - Short Notice
shortNotice

Annual Wiki Upgrade. The Wiki will be unavailable between 8:30 am and 11:30

More info
06-Jun-2023
08:30AM - 10:20AM
1 hour 50 minutes
Outage
  • Central Wiki Service
The application which supports the WIKI (Atlassian Confluence) is being upgraded to a newer stable release. Planned
Complete
completed-planned

06-Jun-2023
10:20AM - 05:00PM
6 hours 40 minutes
At risk
Event Booking - add extra options to waiting/cancel mechanism

More info
06-Jun-2023
10:00AM - 10:15AM
15 minutes
Degraded
  • Event Booking
2 extra options to events. When creating an event 1 of 3 options can be chosen which affect the time that, when an attendee cancels, a user on the waiting list can be booked onto the event. Agreed - Short Notice
Complete
completed-shortNotice

06-Jun-2023
10:15AM - 10:45AM
30 minutes
At risk
Estates OP reports / EBIS Online unavailable

More info
06-Jun-2023
10:00AM - 12:15PM
2 hours 15 minutes
Outage
  • EBIS
  • Estates OP reports / EBIS Online
Outage for Estates OP reports / EBIS Online with errors being received as email alerts by Apps management team. We are looking at the DB for any issues. Unplanned
Complete
completed-unplanned

ClearPass Servers maintenance work

More info
06-Jun-2023
07:00AM - 08:00AM
1 hour
At risk
  • ClearPass Authentication Services
There will be some maintenance work on our ClearPass servers on Tuesday 6th of June starting from 7 am. These servers are responsible for our network services authentication. Planned
planned

MyEd accessibility improvements

More info
05-Jun-2023
09:00AM - 02:00PM
5 hours
At risk
  • MyEd
We will be deploying updates to MyEd to implement accessibility fixes and improvements. MyEd should remain available to users throughout the deployment. Planned
planned

People and Money Unavailable Maintenance

More info
01-Jun-2023
06:00PM - 10:00PM
4 hours
Outage
  • People and Money
Restart of People and Money Applications to resolve ongoing partial issues with Approvals process. Unplanned
Complete
completed-unplanned

WorkTribe Maintenance and Auto Patching

More info
30-May-2023
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe application will automatically be patched by vendor. Planned
planned

01-Jun-2023
05:30PM - 06:30PM
1 hour
Outage
Identity Management - Processing Delays

More info
01-Jun-2023
12:00AM - 01:00PM
13 hours
Degraded
  • ID Management
Following the recent issues, the Identity Management system is encountering issues processing account data updates. New account creation is not affected. Investigation is ongoing. Update: 11:23 - Issue resolved. Alert retained as a precaution. Unplanned
Complete
completed-unplanned

Multiple Virtual Services unavailable

More info
30-May-2023
11:55AM - 05:00PM
5 hours 5 minutes
Outage
  • Authentication and Authorisation
  • Central Wiki Service
  • EUCLID web
  • ID Management
  • Moodle
  • MyEd
  • Reporting + Analytics (BI Suite)
  • University Website
  • Virtual Hosting
  • Jira, VM Service, Personal Print, Copy & Scan
Update: All services were restored yesterday, however we are leaving the Major Incident and this alert open for monitoring across Wednesday 31st May. We're continuing to take extra steps to protect key business services from any future potential impact and the root cause analysis is ongoing. We had multiple Virtual Services unavailable due to several servers crashing simultaneously in the KB Data Centre. Unplanned
Complete
completed-unplanned

30-May-2023
05:00PM - 05:01PM
1 minutes
At risk
Allison House Wi-Fi Service Down

More info
30-May-2023
08:18AM - Ongoing
2 hours 12 minutes
Outage
  • Allison House WiFi
We are investigating reports of a loss of WiFi in Allison House Unplanned
unplanned

Blogs.ed login intermittently unavailable

More info
29-May-2023
11:45AM - 01:00PM
1 hour 15 minutes
Degraded
  • Accademic Blogging service (Blogs.ed.ac.uk)
Blogs.ed users are currently experiencing intermittent issues when attempting to login, this is being investigated as part of a wider issue affecting University services. Unplanned
Complete
completed-unplanned

29-May-2023
01:00PM - 05:00PM
4 hours
At risk
Moodle Intermittently Unavailable

More info
29-May-2023
11:23AM - 12:25PM
1 hour 2 minutes
Degraded
  • Moodle
Moodle users are currently experiencing intermittent issues when attempting to login, this is being investigated as part of a wider issue affecting University services. Unplanned
Complete
completed-unplanned

29-May-2023
01:00PM - 05:00PM
4 hours
At risk
Web Search Outage

More info
29-May-2023
12:00PM - 03:00PM
3 hours
Outage
  • Web Search
Web Search is currently offline. People who user the search bar on ed.ac.uk sites are receiving a 'page unavailable' error. Unplanned
Complete
completed-unplanned

EUCLID/ESC/PATH Unavailable - Under Investigation

More info
29-May-2023
11:45AM - 12:25PM
40 minutes
Outage
  • EUCLID web
  • ESC, PATH
EUCLID/ESC/PATH Unavailable - Under Investigation Unplanned
Complete
completed-unplanned

Services Down - Please see listing

More info
29-May-2023
11:45AM - 12:25PM
40 minutes
Outage
  • EBIS
  • Event Booking
  • Moodle
  • Worktribe
  • Unidesk Quick Calls, OP Reports, Path
Services Down, some intermittent - Please see listing Unplanned
Complete
completed-unplanned

Some new user accounts do not have their calendar sharing properly set.

More info
From: 29-May-2023 - 09:00AM
To:      09-Jun-2023 - 11:30AM
11 days 2 hours 30 minutes
At risk
  • Office365
  • Exceed Diary Users group.
We detected some new staff accounts got created without their sharing permissions to Exseed Diary Users being set correctly. This is causing the affected user calendars to only display as free/busy, rather than showing the full details. The cause of this has been detected and now being fixed. Unplanned
Complete
completed-unplanned

JCMB Level 3 - Power Disruption

More info
27-May-2023
08:00AM - 05:00PM
9 hours
At risk
  • JCMB Level 3
On Saturday, 27th May, power disruption work will be taking place. This will affect network switches in JCMB UNIT04 in 3207 and UNIT 46 in 3312. An alternative power supply has been implemented to keep the wireless link up to the Furniture Store at Peffermill. Unplanned
unplanned

People and Money Unavailable Maintenance

More info
26-May-2023
09:00PM - 11:00PM
2 hours
Outage
  • People and Money
Maintenance Summary -- Oracle will apply: • Oracle will be applying a Supplemental Patch to resolve issues related with HCM Data Loader. Planned outage time will be between 9pm and 11pm. Unplanned
Complete
completed-unplanned

RSpace has "upload images" issue

More info
From: 26-May-2023 - 10:00AM
To:      29-May-2023 - 09:00AM
2 days 23 hours
Degraded
  • rspace
Currently users are unable to upload images to RSpace; we are aware of the issue and will restart the service at 9am Monday 29th May to clear the issue. We apologise for the interruption to research. Unplanned
Complete
completed-unplanned

Cabinet Upgrade at St Leonards Hall

More info
From: 25-May-2023 - 08:00AM
To:      28-May-2023 - 06:00PM
3 days 10 hours
Outage
  • Edge Network
The Network cabinets at St Leonards Hall are being upgraded, which will require a network outage ofr 3 days Friday 26th to Sunday 28th Many 2023. Local nework services using this cabinet will be impacted and unavailable. Unplanned
unplanned

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