IS Alerts
Today's Alerts
| Title | Time | Impact | Affected Services | Description | Criticality |
|---|---|---|---|---|---|
| Essential Maintenance on University web services | Wed 21-Oct-26, 11:30 - Ongoing |
6 days, 21 hours, 23 minutes At Risk |
| UPDATE: We've now checked and confirmed 90% of our web estate to be available and secure. We currently have 255 sites and services blocked for checking and patching if applicable. This is no longer a University level Major Incident, but the ISG Major Incident team continues to meet and contains representatives from all colleges and support groups. We have checked and confirmed 89% of our web estate to now be available and secure. Anything that is currently blocked from external traffic is blocked because their status is unknown, or where we know they are using PHP, but not patched. As of 18:00 on Friday we have 285 sites blocked out of a total of 2144 sites. Some sites will remain unavailable from external connections over the weekend. Please use the University VPN to access any sites from off campus. Technical staff: We paused the unblocking of any sites at 16:00 today (Friday), any requests for unblocking that come in after that point will be reviewed on Monday morning after 09:00. If you are responsible for patching a site or service you can continue to do so over the weekend and these will be reviewed on Monday too. This Incident will be stood down from University level Major Incident to standard Major Incident on Friday evening. We are currently performing some critical maintenance on many of our web services to ensure that they remain securely accessible. This may mean that some university websites and web based services are temporarily unavailable for a period of time. We don't have an estimated time for services becoming available again, but are working with key stakeholders across the university to ensure we prioritise maintenance on the most business critical services. Some services have already been restored and ISG are working with representatives from across the University to complete this work as quickly as possible. | High |
| Secure Boot Certificate Update on Excluded Devices | Wed 28-Oct-26, 09:30 Until Wed 28-Oct-26, 09:35 |
5 minutes At Risk |
| New secure boot certificates were required to be updated by June 2026. Due to issues with an HP BIOS update, early in the rollout, models were identified and excluded from the rollout until HP released new BIOS updates that would allow the certificate update to complete. Secure boot certificate reporting has shown that the majority of the excluded models are now in the high confidence bucket (This is based on global telemetry sent to Microsoft from machines of the same model successfully updating) I would like to remove the exclusions to update the following models if they are in the high confidence bucket: All HP G6 models All HP G9 models All HP G5 models HP Z4 G4 models We already have a policy in place, we just need to remove the filtering so that the affected machines can read the policy. | High |
| ELM Infrastructure Upgrade | Wed 28-Oct-26, 07:45 Until Wed 28-Oct-26, 09:00 |
1 hour, 15 minutes At Risk |
| Upgrading the Kubernetes cluster that runs ELM. See https://alerts.is.ed.ac.uk/authenticated/alert/13941 | Low |
| AskEdHelp Infrastructure Upgrade | Wed 28-Oct-26, 07:45 Until Wed 28-Oct-26, 09:00 |
1 hour, 15 minutes At Risk |
| Upgrading the Kubernetes cluster that runs AskEdHelp. See https://alerts.is.ed.ac.uk/authenticated/alert/13941 | Low |
| Noteable Essential Maintenance Alert 28 October 2026 | Wed 28-Oct-26, 00:00 Until Wed 28-Oct-26, 12:00 |
12 hours At Risk |
| Essential service maintenance is scheduled to begin at 00:00 on Wednesday 28 October and will be completed within 12 hours. This work is part of planned ITI cluster maintenance. The advertised maintenance window includes contingency time and does not indicate a continuous service outage. For details see: https://noteable.statuspage.io/ | Low |
| UniDesk intermittent connection issues | Tue 27-Oct-26, 09:10 - Ongoing |
22 hours, 43 minutes Degraded Service |
| UPDATE: Latest from TOPdesk/ HEFESTIS - We suspect these symptoms may be related to a disruption involving Cloudflare or Fortinet, but this has not yet been confirmed. We are also investigating blank pages and incorrect layouts, particularly in Imports and Automated Actions. These symptoms appear consistent with a browser cache issue and may vary between browsers. We are working to determine whether they are related to the disruption described above or to a recent change in TOPdesk. Another update is due at 5pm. Some University of Edinburgh UniDesk users are seeing issues with making / retaining a connection to UniDesk this morning. We reported this to HEFESTIS and they have now notified us that they've been in touch with the vendor (TOPdesk) and they have declared a Major Incident relating to these problems: We are currently experiencing issues with: • TOPdesk login: Users can log in at times, but login attempts fail at other times. • Switching between SSP and Operator: Switching works at times, but fails or becomes unresponsive at other times. • My TOPdesk login: Users can sometimes log in, while at other times they cannot. • Page display: Pages, particularly Imports and Automated Actions, sometimes load correctly and sometimes display a blank white screen or an incorrect layout. • Incident content: Incident details sometimes appear immediately, but at other times the browser page must be refreshed to display them. • TOPdesk availability: TOPdesk becomes unreachable and then accessible again. This occurs both within and outside the customer’s network, including in private browsing mode. • Emails are not displayed right, preview is not available. The issue currently affects Microsoft Edge, Google Chrome, Firefox and Safari. Clearing your browser’s cache may resolve the issue. We have had reports from members already that have been impacted, and we have raised this with TOPdesk directly. TOPdesk’s latest comms as of 10:15 states another update is due at 1pm UK time. | Low |
| Murchison House - Network Outage | Tue 27-Oct-26, 08:15 Until Tue 27-Oct-26, 11:00 |
2 hours, 45 minutes Outage |
| Update - Connectivity has now been restored after rerouting the link from Murchison House, while we investigate the location of the main fibre break. We are currently investigating the network outage at Murchison House | Medium |
| ECDF gitlab experiencing unusual load | Wed 21-Oct-26, 12:00 Until Mon 26-Oct-26, 17:00 |
5 days, 5 hours Degraded Service |
| Update 23rd Oct: service patched, but will be kept restricted to EdLAN over the weekend. Update: 15:21 - the service will be limited to "internal to EdLAN only" for the time being. External connections will be denied. We apologise for the disruption to service. The ECDF git service is currently experiencing an unusual level of load and is being intermittently unresponsive. ECDF are aware and working on mitigating the issue. | Low |
| Upgrade TKGI Kubernetes platform to v1.26.2 | Mon 19-Oct-26, 09:00 Until Mon 02-Nov-26, 17:00 |
14 days, 8 hours At Risk |
| Upgrade TKGI platform release from current to latest approved. Work will be spread over three weeks to satisfy both vendor and customer requirements. | Low |