The University of Edinburgh | IS Alerts

Currently Open Alerts

Current Alerts

Title	Time	Impact	Affected Services	Description	Planning
Timetable updates to Outlook Calendar delayed More info	From: 28-Sep-2022 - 09:00AM - Ongoing	5 days 3 hours Degraded	Timetable on my Phone	Update 30/09/22: The processing of Timetable entries into Outlook has now been resumed however there is a significant backlog of changes currently being processed. There are expected to have been processed by Monday, 03/10/22. Users are advised to check their web timetable via MyEd for the time being. An issue has been identified with Timetable entries in Outlook. As a result, changes and new timetable entries are not being processed.	Unplanned
ThankQ CRM moving to Charity CRM cloud service - 28-Sep-2022 More info	From: 28-Sep-2022 - 05:00PM To:      11-Oct-2022 - 09:00AM	12 days 16 hours Outage	ThankQ moving to Charity CRM cloud service	The current on-premise ThankQ service will be turned to a read-only service. The current Donations pages will be updated to advise that Donations will not be possible for the period of outage. The MyEd channel for alumni will be switched off with a message advising that the date for service to be available again is to be confirmed. The University will provide the supplier with the data for the cloud service and the supplier will complete the data migration. This will take a number of days. Once completed, the D&A team will then complete a large amount of checks to ensure the full service is working as expected. ISG will deploy the new Donations portal and IDM connector for the cloud service. The new Alumni portal will be deployed at a later date.	Planned
	From: 11-Oct-2022 - 09:00AM To:      18-Oct-2022 - 05:00PM	7 days 8 hours At risk

Recently Closed Alerts

Recently Closed Alerts

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
Active Directory Domain Controller Upgrades More info	03-Oct-2022 08:00AM - 05:00PM	9 hours Degraded	Authentication and Authorisation	Vesta.ed.ac.uk and Crieff.ed.ac.uk Active Directory Domain controllers will be unavailable on these dates due to hardware upgrade. Users should not notice any impact as the ed.ac.uk Active Directory has seven domain controllers for redundancy and load balancing.	Planned
	05-Oct-2022 08:00AM - 05:00PM	9 hours Degraded
Update for WSO2 API Cloud More info	From: 03-Oct-2022 - 03:30PM To:      04-Oct-2022 - 11:30AM	20 hours At risk	WS02 API CLOUD	API invocations via gateways or access to Publisher and Store will not be interrupted during or after the maintenance.	Planned
GENLIVE Database Maintenance More info	04-Oct-2022 08:00AM - 05:00PM	9 hours Outage	Calum MacLean Collections, 360 Eyes, On-line Insurance, Media Hopper,Notification Backbone, PATH, Library feed, Library Self-registration,Cardinus Interface	Affecting all Business Areas using GENLIVE: Please see the list of affected services Note: - Media Hopper Replay (lecture recoding) - Service available but scheduler will not run - Media Hopper Create (media management/streaming) - Service available but data feed will be down	Planned
	04-Oct-2022 05:00PM - 08:00PM	3 hours At risk
WorkTribe Maintenance and Auto Patching More info	04-Oct-2022 05:30PM - 06:30PM	1 hour At risk	Worktribe	WorkTribe application will automatically be patched by vendor. LIVE will be patched to the latest release.	Planned
	06-Oct-2022 05:30PM - 06:30PM	1 hour Outage
Unihub service moving from On-Premise to Cloud More info	05-Oct-2022 12:00AM - 11:00AM	11 hours Outage	Unihub (Careerhub)	Unihub supplier will be migrating data from their on-premise service to their cloud service. When this is completed, ITI will be making a DNS switch (at Approx 7am). The business users will then complete some checks before the service is communicated as available to users.	Planned
	05-Oct-2022 11:00AM - 05:00PM	6 hours At risk
Moodle server patching restarts More info	05-Oct-2022 06:00AM - 08:00AM	2 hours At risk	Moodle	Moodle DEV, TEST and LIVE servers will be restarted as part of regular linux patching. LIVE service should be considered at risk during this period.	Planned
EUCLID Outage More info	05-Oct-2022 06:00AM - 06:20AM	20 minutes Outage	EUCLID web	EUCLID will experience a short outage while essential security patches are applied to the server. The application should be considered At Risk until 08:00 AM.	Planned
	05-Oct-2022 06:20AM - 08:00AM	1 hour 40 minutes At risk
SOA, IDM, Event Booking at risk More info	05-Oct-2022 07:00AM - 09:00AM	2 hours Outage	Event Booking ID Management	Due to a regular update of the system the SOA, IDM (Live and TEST) will be considered at risk.	Planned
eFinancials Outage More info	05-Oct-2022 07:00AM - 07:20AM	20 minutes Outage	E-Financials	eFinancials will experience a brief outage while essential security patches are applied to the server. There will also be an At-Risk period.	Planned
	05-Oct-2022 07:20AM - 09:00AM	1 hour 40 minutes At risk
Wiki - Patching restarts More info	05-Oct-2022 07:00AM - 07:30AM	30 minutes Outage	Central Wiki Service	The Wiki's application server is set to restart at 07:00 AM on the first Wednesday of every month for regular linux patching. The service can be expected to be unavailable while the server restarts.	Planned
	05-Oct-2022 07:30AM - 08:00AM	30 minutes At risk
MyED at risk More info	05-Oct-2022 07:00AM - 08:00AM	1 hour At risk	MyEd	MyEd will be at risk over the period of patching.	Planned
	06-Oct-2022 07:00AM - 08:00AM	1 hour At risk
APPSLIVE Database Maintenance More info	05-Oct-2022 07:30AM - 09:00AM	1 hour 30 minutes Outage	Event Booking Reporting + Analytics (BI Suite) AIR,APEX,APPSCORE,Card,CITESTER,Ext Examiners,ePrint,ESP,EUSA Int,Events Booking,EVES,FOI,Global Dir,MFD Reporting,Mini Portfolio,Blackboard Collab,Org Hier,Online Print Cred,Retain,SATVLE Int,Student Couselling,TAS,VRS	The follow services will be unavailable Reporting + Analytics (BI Suite) Event Booking AIR,APEX,APPSCORE,Card,CITESTER,Ext Examiners,ePrint,ESP,EUSA Int,Events Booking,EVES,FOI,Global Dir,MFD Reporting,Mini Portfolio,Blackboard Collab,Org Hier,Online Print Cred,Retain,SATVLE Int,Student Couselling,TAS,VRS	Planned
	05-Oct-2022 09:00AM - 11:00AM	2 hours At risk
JIRA, UoE website search, PURE, Hosted sites outage More info	05-Oct-2022 08:00AM - 08:20AM	20 minutes Outage	Hosted Websites PURE	Several Linux servers need to be patched. The following systems will be unavailable: JIRA, Hosted Websites, PURE and Drupal services.	Planned
	05-Oct-2022 08:20AM - 10:00AM	1 hour 40 minutes At risk
ThankQ CRM moving to Charity CRM cloud service - 28-Sep-2022 More info	From: 28-Sep-2022 - 05:00PM To:      11-Oct-2022 - 09:00AM	12 days 16 hours Outage	ThankQ moving to Charity CRM cloud service	The current on-premise ThankQ service will be turned to a read-only service. The current Donations pages will be updated to advise that Donations will not be possible for the period of outage. The MyEd channel for alumni will be switched off with a message advising that the date for service to be available again is to be confirmed. The University will provide the supplier with the data for the cloud service and the supplier will complete the data migration. This will take a number of days. Once completed, the D&A team will then complete a large amount of checks to ensure the full service is working as expected. ISG will deploy the new Donations portal and IDM connector for the cloud service. The new Alumni portal will be deployed at a later date.	Planned
	From: 11-Oct-2022 - 09:00AM To:      18-Oct-2022 - 05:00PM	7 days 8 hours At risk

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Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
EUCLID Client and Evision Software Update More info	29-Sep-2022 03:30PM - 04:30PM	1 hour Degraded	EUCLID web	EUCLID Client and Evision will have an essential compliance Software update applied. This is part of the normal Software update process.	Agreed - Short Notice Complete
	29-Sep-2022 04:30PM - 06:00PM	1 hour 30 minutes At risk
Office365 Provisioner- Authentication change More info	29-Sep-2022 10:00AM - 12:00PM	2 hours Outage	Office365	The Office365 Email Provisioner will be updated in advance of a peniding change to the Microsoft authentication process. Update: Provisioning functioning correcty, but connector is logging spurious return messages not encountered on the test environment. At-risk period extended to permit resolution or workaround. Update: ITI traced the cause of the spurious log messages to a difference between the Test and Live Office365 tenancies and have addressed the issue. Deployment now complete.	Agreed - Short Notice Complete
	From: 29-Sep-2022 - 12:00PM To:      30-Sep-2022 - 02:00PM	1 day 2 hours At risk
Pebble+ & ATLAS Update More info	29-Sep-2022 07:00AM - 07:10AM	10 minutes Outage	Pebble+ & ATLAS	Pebble Learning will be carrying out a minor update of Pebble+ and ATLAS to bring the platform onto version 2022.9.	Agreed - Short Notice
	29-Sep-2022 07:10AM - 07:40AM	30 minutes At risk
ThankQ CRM moving to Charity CRM cloud service - 28-Sep-2022 More info	From: 28-Sep-2022 - 05:00PM To:      11-Oct-2022 - 09:00AM	12 days 16 hours Outage	ThankQ moving to Charity CRM cloud service	The current on-premise ThankQ service will be turned to a read-only service. The current Donations pages will be updated to advise that Donations will not be possible for the period of outage. The MyEd channel for alumni will be switched off with a message advising that the date for service to be available again is to be confirmed. The University will provide the supplier with the data for the cloud service and the supplier will complete the data migration. This will take a number of days. Once completed, the D&A team will then complete a large amount of checks to ensure the full service is working as expected. ISG will deploy the new Donations portal and IDM connector for the cloud service. The new Alumni portal will be deployed at a later date.	Planned
	From: 11-Oct-2022 - 09:00AM To:      18-Oct-2022 - 05:00PM	7 days 8 hours At risk
Wifi network including eduroam/Resnet instability issues More info	From: 28-Sep-2022 - 02:00PM - Ongoing	2 days 4 hours Degraded	wifi service	We are currently seeing instability issues where some users cannot connect to the wifi correctly. This is affecting the wifi for eduraom and Resnet.	Unplanned
UniDesk save error More info	From: 28-Sep-2022 - 09:10AM - Ongoing	2 days 7 hours 50 minutes Degraded	UniDesk	UniDesk is displaying "an error has occurred while saving data" for some Operators. HEFESTIS (UniDesk service owners) are investigating this issue at the moment. Service was restarted at 14:00 but the problem remains present and under investigation.	Unplanned
Timetable updates to Outlook Calendar delayed More info	From: 28-Sep-2022 - 09:00AM - Ongoing	5 days 3 hours Degraded	Timetable on my Phone	Update 30/09/22: The processing of Timetable entries into Outlook has now been resumed however there is a significant backlog of changes currently being processed. There are expected to have been processed by Monday, 03/10/22. Users are advised to check their web timetable via MyEd for the time being. An issue has been identified with Timetable entries in Outlook. As a result, changes and new timetable entries are not being processed.	Unplanned
Core Network Link Configuration changes. More info	28-Sep-2022 09:00AM - 11:00AM	2 hours At risk	Core Network	Work will be carried out to increase the Maximum Transmission Unit size (MTU) on our core network links.	Unplanned Complete
Forticlient SSL VPN connection More info	28-Sep-2022 09:00AM - 10:00AM	1 hour Outage	Core Network vpn	There is currently an issue with connections on the SSL option on the VPN.	Unplanned Complete
Eleanor updates to be applied Tuesday 27th Sept and Wednesday 28th Sept More info	From: 27-Sep-2022 - 02:30PM To:      28-Sep-2022 - 11:00AM	20 hours 30 minutes At risk	eleanor	The control nodes for Eleanor will have updates applied to them on Tuesday 27th and Wednesday 28th Sept. At some points throughout this period the Horizon interface to Eleanor will need to be temporarily unavailable. No running VMs will be affected by this work unless we have indicated otherwise, directly to specific users. The outage will be for a few minutes.	Unplanned Complete
PURE outage More info	27-Sep-2022 09:00AM - 12:30PM	3 hours 30 minutes Outage	PURE	The Pure application will be upgraded to v5.24.2	Planned
	27-Sep-2022 12:30PM - 05:00PM	4 hours 30 minutes At risk
Pure Cloud Portal degraded service while Pure is updated More info	From: 27-Sep-2022 - 09:00AM To:      28-Sep-2022 - 09:00AM	1 day Degraded	PURE	Due to Pure software upgrade to v5.24.2 the Pure Cloud Portal will require to resynch with the updated software.	Planned
Eddie having technical issues - users unable to connect to login services More info	26-Sep-2022 09:00AM - 05:00PM	8 hours Degraded	eddie	Eddie is currently having some technical issues with some of its login services. ECDF are aware and investigating. Users will not be able to connect at the moment. Currently running jobs are expected to complete but queued jobs will not start. We apologise for the interruption to service.	Unplanned Complete
Pure Cloud Portal Application - Supplier Maintenance More info	24-Sep-2022 08:00AM - 05:00PM	9 hours At risk	Pure Cloud Portal	Pure Cloud Portal Application - the suppliers Elsevier are applying maintenance to the servers but no impact on the service is expected	Agreed - Short Notice
	25-Sep-2022 08:00AM - 05:00PM	9 hours At risk
Timetabling Database Re-build More info	From: 21-Sep-2022 - 06:00PM To:      23-Sep-2022 - 08:00AM	1 day 14 hours Outage	Timetabling	Following vendor guidance, we need to perform a standard procedure to re-build the Timetabling SDB database to resolve a service issues.	Unplanned Complete
	23-Sep-2022 08:00AM - 11:00AM	3 hours At risk
WorkTribe Maintenance and Auto Patching More info	20-Sep-2022 05:30PM - 06:30PM	1 hour At risk	Worktribe	WorkTribe application will automatically be patched by vendor. LIVE will be patched to the latest release.	Planned
	22-Sep-2022 05:30PM - 06:30PM	1 hour Outage
Upgrade of Core Router Software More info	22-Sep-2022 07:00AM - 09:00AM	2 hours Degraded	Core Network	The 4 x Core router software will be upgraded to the latest stable release to resolve current performance and bug issues. The routers will be upgraded one at a time and there will be no loss of network connectivity as the remaining 3 routers will continue service.	Agreed - Short Notice Complete
Visit-Ed issues with login More info	From: 14-Sep-2022 - 10:30AM To:      20-Sep-2022 - 04:00PM	6 days 5 hours 30 minutes Outage	Visit-Ed wifi service	We are currently experiencing an issue with Visit-Ed SSID (guest wifi service). Users of the service are unable to log in. [UPDATE 9:45 15/9/22 : The supplier is continuing investigation, the issue appears to relate to the login. Users already logged in should still receive service until their session expires. [UPDATE 14:50 15/9/22 : The supplier is continuing to investigate, as the issue presenting is different from previous issues requiring further investigation. [UPDATE 12:30 16/9/22 : Further troubleshooting diagnostic output has been provided to the supplier and they are continuing to investigate this issue. [UPDATE 16:55 16/9/22 : Supplier apologises for lack of progress but continues to troubleshoot the issue. [UPDATE 09:00 20/9/22 : The supplier is continuing to troubleshoot the issue.	Unplanned
	From: 20-Sep-2022 - 04:01PM To:      21-Sep-2022 - 03:00PM	22 hours 59 minutes At risk

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