IS Alerts
Today's Alerts
| Title | Time | Impact | Affected Services | Description | Criticality |
|---|---|---|---|---|---|
| Essential Maitenance for ISG applications | Wed 28-Oct-26, 13:30 - Ongoing |
8 hours, 20 minutes At Risk |
| We need to deploy a new patch for the following applications: IDM Applications Dashboard, Committee Intranet, IS Alerts, LabAvailability, Media Hopper Replay Scheduler, Notification Service, Quickcalls, Search integration with Funnelback, Card Photos Image Service and CardExchange integration (CardAPI), Events Attendance, Collaborate Data Retention Tool, Media Hopper Create Group Manager, SCP Admin Teacher, IDM User Interface - idmactions, Unlearn - Learn Data Retention and GDPR , Kaltura Data Retention and GDPR , SCP report, Student Groupmail Service SGS -m365, | High |
| Secure Boot Certificate Update on Excluded Devices | Wed 28-Oct-26, 09:30 Until Wed 28-Oct-26, 09:35 |
5 minutes At Risk |
| New secure boot certificates were required to be updated by June 2026. Due to issues with an HP BIOS update, early in the rollout, models were identified and excluded from the rollout until HP released new BIOS updates that would allow the certificate update to complete. Secure boot certificate reporting has shown that the majority of the excluded models are now in the high confidence bucket (This is based on global telemetry sent to Microsoft from machines of the same model successfully updating) I would like to remove the exclusions to update the following models if they are in the high confidence bucket: All HP G6 models All HP G9 models All HP G5 models HP Z4 G4 models We already have a policy in place, we just need to remove the filtering so that the affected machines can read the policy. | High |
| UniDesk intermittent connection issues | Tue 27-Oct-26, 09:10 - Ongoing |
1 day, 12 hours, 40 minutes Degraded Service |
| UPDATE: Latest from TOPdesk/ HEFESTIS - We suspect these symptoms may be related to a disruption involving Cloudflare or Fortinet, but this has not yet been confirmed. We are also investigating blank pages and incorrect layouts, particularly in Imports and Automated Actions. These symptoms appear consistent with a browser cache issue and may vary between browsers. We are working to determine whether they are related to the disruption described above or to a recent change in TOPdesk. Another update is due at 5pm. Some University of Edinburgh UniDesk users are seeing issues with making / retaining a connection to UniDesk this morning. We reported this to HEFESTIS and they have now notified us that they've been in touch with the vendor (TOPdesk) and they have declared a Major Incident relating to these problems: We are currently experiencing issues with: • TOPdesk login: Users can log in at times, but login attempts fail at other times. • Switching between SSP and Operator: Switching works at times, but fails or becomes unresponsive at other times. • My TOPdesk login: Users can sometimes log in, while at other times they cannot. • Page display: Pages, particularly Imports and Automated Actions, sometimes load correctly and sometimes display a blank white screen or an incorrect layout. • Incident content: Incident details sometimes appear immediately, but at other times the browser page must be refreshed to display them. • TOPdesk availability: TOPdesk becomes unreachable and then accessible again. This occurs both within and outside the customer’s network, including in private browsing mode. • Emails are not displayed right, preview is not available. The issue currently affects Microsoft Edge, Google Chrome, Firefox and Safari. Clearing your browser’s cache may resolve the issue. We have had reports from members already that have been impacted, and we have raised this with TOPdesk directly. TOPdesk’s latest comms as of 10:15 states another update is due at 1pm UK time. | Low |
| Murchison House - Network Outage | Tue 27-Oct-26, 08:15 Until Tue 27-Oct-26, 11:00 |
2 hours, 45 minutes Outage |
| Update - Connectivity has now been restored after rerouting the link from Murchison House, while we investigate the location of the main fibre break. We are currently investigating the network outage at Murchison House | Medium |
| ECDF gitlab experiencing unusual load | Wed 21-Oct-26, 12:00 Until Mon 26-Oct-26, 17:00 |
5 days, 5 hours Degraded Service |
| Update 23rd Oct: service patched, but will be kept restricted to EdLAN over the weekend. Update: 15:21 - the service will be limited to "internal to EdLAN only" for the time being. External connections will be denied. We apologise for the disruption to service. The ECDF git service is currently experiencing an unusual level of load and is being intermittently unresponsive. ECDF are aware and working on mitigating the issue. | Low |
| Upgrade TKGI Kubernetes platform to v1.26.2 | Mon 19-Oct-26, 09:00 Until Mon 02-Nov-26, 17:00 |
14 days, 8 hours At Risk |
| Upgrade TKGI platform release from current to latest approved. Work will be spread over three weeks to satisfy both vendor and customer requirements. | Low |