IS Alerts
Today's Alerts
| Title | Time | Impact | Affected Services | Description | Criticality |
|---|---|---|---|---|---|
| Operating System Upgrades for Staff Profile Servers | Wed 04-Nov-26, 10:00 Until Wed 04-Nov-26, 16:00 |
6 hours Outage |
| The operating system of the servers that provide the staff roaming profile storage require upgrading from Windows Server 2016 to Windows Server 2025. The upgrade process requires that the servers be taken offline for 3-6 hours. | High |
| Upgrade of the Python/Django component of Case Management Api and Scec back | Wed 04-Nov-26, 10:00 Until Wed 04-Nov-26, 10:00 | Outage |
| The Python and Django components of the Case Management API and Scec backend applications are being upgraded | Low |
| JIRA, UoE website search, Hosted sites - Server patching restarts | Wed 04-Nov-26, 08:00 Until Wed 04-Nov-26, 08:20 |
20 minutes Outage |
| The following systems will be unavailable: JIRA, Hosted Websites and Drupal services on Wednesday 4th February, between 8 am and 8:20 am and should be considered at risk until 10 am | Low |
| Wed 04-Nov-26, 08:20 Until Wed 04-Nov-26, 10:00 |
1 hour, 40 minutes At Risk | ||||
| ELM Infrastructure Upgrade | Wed 04-Nov-26, 07:45 Until Wed 04-Nov-26, 09:00 |
1 hour, 15 minutes At Risk |
| Upgrading the Kubernetes cluster that runs ELM. See https://alerts.is.ed.ac.uk/authenticated/alert/13941 | Low |
| AskEdHelp Infrastructure Upgrade | Wed 04-Nov-26, 07:45 Until Wed 04-Nov-26, 09:00 |
1 hour, 15 minutes At Risk |
| Upgrading the Kubernetes cluster that runs AskEdHelp. See https://alerts.is.ed.ac.uk/authenticated/alert/13941 | Low |
| Wiki - Server patching restarts | Wed 04-Nov-26, 07:00 Until Wed 04-Nov-26, 07:30 |
30 minutes Outage |
| The Wiki's application server is set to restart at 7am on the first Wednesday of every month for regular Linux patching. Service can be expected to be unavailable while the server restarts around 7am, and at risk for a while after until around 8am. | Low |
| Wed 04-Nov-26, 07:30 Until Wed 04-Nov-26, 08:00 |
30 minutes At Risk | ||||
| SOA, IDM, Event Booking - Server patching restarts | Wed 04-Nov-26, 07:00 Until Wed 04-Nov-26, 09:00 |
2 hours Degraded Service |
| Due to a regular update of the system the SOA, IDM (Live and TEST) will be considered at risk between 07:00 and 09:00 AM | Low |
| MyED - Server patching restarts | Wed 04-Nov-26, 07:00 Until Wed 04-Nov-26, 08:00 |
1 hour At Risk |
| Linux application servers will be restarted for patching. There is the potential risk that users may lose their sessions during patching, but this risk is very low. | Low |
| Thu 05-Nov-26, 07:00 Until Thu 05-Nov-26, 08:00 |
1 hour At Risk | ||||
| EUCLID - Server patching restarts | Wed 04-Nov-26, 06:00 Until Wed 04-Nov-26, 06:20 |
20 minutes Outage |
| EUCLID will experience a short outage between 6:00 am and 6:20 am while essential security patches are applied to the server. The application should be considered At Risk until 8:00 am. | Low |
| Wed 04-Nov-26, 06:20 Until Wed 04-Nov-26, 09:00 |
2 hours, 40 minutes At Risk | ||||
| Domain Controller Software Maintenance | Tue 03-Nov-26, 08:00 Until Thu 05-Nov-26, 09:00 |
2 days, 1 hour At Risk |
| Software maintenance on the Active Directory Domain Controllers. Software will be uninstalled and reinstalled on the domain controllers. A reboot may be required. The work will be carried out over 3 days:- Tuesday 3rd Nov 08:00-09:00 Wednesday 4th Nov 08:00-09:00 Thursday 5th Nov 08:00-09:00 | Medium |
| Firewall updates to Eddie and Eleanor | Thu 29-Oct-26, 11:00 Until Thu 29-Oct-26, 13:00 |
2 hours At Risk |
| Firewall updates to Eddie and Eleanor | Low |
| UniDesk intermittent connection issues | Tue 27-Oct-26, 09:10 - Ongoing |
7 days, 20 hours, 30 minutes Degraded Service |
| UPDATE: Latest from TOPdesk/ HEFESTIS - We suspect these symptoms may be related to a disruption involving Cloudflare or Fortinet, but this has not yet been confirmed. We are also investigating blank pages and incorrect layouts, particularly in Imports and Automated Actions. These symptoms appear consistent with a browser cache issue and may vary between browsers. We are working to determine whether they are related to the disruption described above or to a recent change in TOPdesk. Another update is due at 5pm. Some University of Edinburgh UniDesk users are seeing issues with making / retaining a connection to UniDesk this morning. We reported this to HEFESTIS and they have now notified us that they've been in touch with the vendor (TOPdesk) and they have declared a Major Incident relating to these problems: We are currently experiencing issues with: • TOPdesk login: Users can log in at times, but login attempts fail at other times. • Switching between SSP and Operator: Switching works at times, but fails or becomes unresponsive at other times. • My TOPdesk login: Users can sometimes log in, while at other times they cannot. • Page display: Pages, particularly Imports and Automated Actions, sometimes load correctly and sometimes display a blank white screen or an incorrect layout. • Incident content: Incident details sometimes appear immediately, but at other times the browser page must be refreshed to display them. • TOPdesk availability: TOPdesk becomes unreachable and then accessible again. This occurs both within and outside the customer’s network, including in private browsing mode. • Emails are not displayed right, preview is not available. The issue currently affects Microsoft Edge, Google Chrome, Firefox and Safari. Clearing your browser’s cache may resolve the issue. We have had reports from members already that have been impacted, and we have raised this with TOPdesk directly. TOPdesk’s latest comms as of 10:15 states another update is due at 1pm UK time. | Low |
| Upgrade TKGI Kubernetes platform to v1.26.2 | Mon 19-Oct-26, 09:00 Until Mon 02-Nov-26, 17:00 |
14 days, 8 hours At Risk |
| Upgrade TKGI platform release from current to latest approved. Work will be spread over three weeks to satisfy both vendor and customer requirements. | Low |