IS Alerts
Today's Alerts
| Title | Time | Impact | Affected Services | Description | Criticality |
|---|---|---|---|---|---|
| UniDesk maintenance - upgrade | Fri 06-Nov-26, 22:30 Until Sat 07-Nov-26, 03:00 |
4 hours, 30 minutes Degraded Service |
| The UniDesk Operator Interface and Self Service Portal will be upgraded to the latest version on Friday 6th November between 22:30 - 03:00 This upgrade will take place in two phases, phase one on Friday 6th November and phase two on Friday 13th November. This is to update our UniDesk environment to the latest version and prepare us for the release of continuous vendor updates. It is anticipated that there will be a period of less than 30 minutes where the services may be unavailable. After the upgrade has taken place we anticipate that search indexes will be required to regenerate. The search indexes are estimated to take around around 1 day to regenerate due to the size of our environment. We anticipate search functionality to be unavailable over the weekend while the re-build takes place. Operators and users will be able to use UniDesk as normal after the upgrade but bear in mind that the search function may not be available. The work will be performed by TOPdesk in partnership with our supplier HEFESTIS. | Medium |
| Fri 13-Nov-26, 22:30 Until Sat 14-Nov-26, 03:00 |
4 hours, 30 minutes Degraded Service | ||||
| Restricted pages on Uni websites not prompting to log into Office 365 | Fri 06-Nov-26, 08:00 - Ongoing |
1 day, 7 hours, 53 minutes Degraded Service |
| Restricted pages on University websites (EdWeb2) are no longer prompting a redirect to an Office 365 login and instead show a ‘restricted content’ notification. Site visitors with University Office 365 logins can access restricted content as usual by clicking the 'CMS Login' link at the bottom-right and signing in. This gives them access to view the restricted content only. The University Website team is investigating the cause of this issue. | Medium |
| EdWeb 2 deployment for version R202611-01 | Thu 05-Nov-26, 10:30 Until Thu 05-Nov-26, 16:00 |
5 hours, 30 minutes At Risk |
| EdWeb 2 deployment for version R202611-01 Thursday, 5 November 2026 from 10:30am to 11:30am It will result in a maximum 2 hour at risk period of the back-end, front-end being unaffected. No outage is expected from this deployment. Rollback procedures have been identified and tested. All release processes are listed at https://uoe.sharepoint.com/sites/EdWeb2Hub/SitePages/EdWeb-2-release-process.aspx Rollback tasks and testing plan are detailed at https://uoe.sharepoint.com/sites/EdWeb2Hub/SitePages/EdWeb-2-rollback-process.aspx. These have been tested. UAT will be signed off in Pantheon environments to be completed by 2/11/26 This is a release for the next major version of Drupal. This release includes Upgrade to Drupal 11 | Low |
| Essential Maitenance for USG /AHSS applications | Thu 05-Nov-26, 08:00 Until Thu 05-Nov-26, 09:00 |
1 hour At Risk |
| We need to deploy a new patch for the following USG Python applications: Alumni Hub Donations Portal Amnesty Peace Agreements (PAX) Policies Timetabling Browser Web Exams Tuition Fees Digital Signage (UOE Display) SMA-Portfolio MTP Survey Integration | High |
| Thu 05-Nov-26, 09:00 Until Thu 05-Nov-26, 11:00 |
2 hours At Risk | ||||
| Core Router CRT Upgrade KBS2 | Thu 05-Nov-26, 07:30 Until Thu 05-Nov-26, 08:30 |
1 hour At Risk |
| Firmware upgrade | High |
| UniDesk intermittent connection issues | Tue 27-Oct-26, 09:10 - Ongoing |
11 days, 6 hours, 43 minutes Degraded Service |
| UPDATE: Latest from TOPdesk/ HEFESTIS - We suspect these symptoms may be related to a disruption involving Cloudflare or Fortinet, but this has not yet been confirmed. We are also investigating blank pages and incorrect layouts, particularly in Imports and Automated Actions. These symptoms appear consistent with a browser cache issue and may vary between browsers. We are working to determine whether they are related to the disruption described above or to a recent change in TOPdesk. Another update is due at 5pm. Some University of Edinburgh UniDesk users are seeing issues with making / retaining a connection to UniDesk this morning. We reported this to HEFESTIS and they have now notified us that they've been in touch with the vendor (TOPdesk) and they have declared a Major Incident relating to these problems: We are currently experiencing issues with: • TOPdesk login: Users can log in at times, but login attempts fail at other times. • Switching between SSP and Operator: Switching works at times, but fails or becomes unresponsive at other times. • My TOPdesk login: Users can sometimes log in, while at other times they cannot. • Page display: Pages, particularly Imports and Automated Actions, sometimes load correctly and sometimes display a blank white screen or an incorrect layout. • Incident content: Incident details sometimes appear immediately, but at other times the browser page must be refreshed to display them. • TOPdesk availability: TOPdesk becomes unreachable and then accessible again. This occurs both within and outside the customer’s network, including in private browsing mode. • Emails are not displayed right, preview is not available. The issue currently affects Microsoft Edge, Google Chrome, Firefox and Safari. Clearing your browser’s cache may resolve the issue. We have had reports from members already that have been impacted, and we have raised this with TOPdesk directly. TOPdesk’s latest comms as of 10:15 states another update is due at 1pm UK time. | Low |