The University of Edinburgh | IS Alerts

Currently Open Alerts

Current Alerts

Title	Time	Impact	Affected Services	Description	Planning
Migration of Production virtual services from legacy Netscaler load balance More info	From: 01-May-2023 - 08:00AM To:      26-May-2023 - 05:00PM	25 days 9 hours At risk	Central Wiki Service EBIS EdWeb E-Financials EUCLID web Event Booking Hosted Websites HR/Payroll (Legacy) ID Management Kinetix (KX) Learn Load Balancers Moodle MyEd Office365 PURE Reporting + Analytics (BI Suite) Timetabling WebCentral	Migration of virtual services from legacy Netscaler load balancers to new NSX (AVI) load balancers. The present alert relates to the migration of Production / Live virtual services only. These virtual services will be migrated in batches of up to approximately 30 at a time and the scheduling of the migration of high and medium priority systems will be agreed in advance with service owners. Further details can be found in C2304-018.	Planned
	From: 07-Jun-2023 - 08:00AM To:      11-Aug-2023 - 05:00PM	65 days 9 hours At risk
INF163 In-Place OS Server Upgrade More info	08-Jun-2023 11:00AM - 05:30PM	6 hours 30 minutes At risk	Business Objects Single Sign On, Calum McLean, Card Services Administration, Library self-service registration, IDM UI and the OAuth service	Servers (AT) that host the Business Objects Single Sign On, Calum McLean, Card Services Administration, Library self-service registration, IDM UI and the OAuth service will be having an essential operating system upgrade. No application changes are being made and the process has been successfully tested in Dev and Test ahead of the upgrade.	Planned

Recently Closed Alerts

Recently Closed Alerts

Title	Time	Impact	Affected Services	Description	Planning
Some new user accounts do not have their calendar sharing properly set. More info	From: 29-May-2023 - 09:00AM To:      09-Jun-2023 - 11:30AM	11 days 2 hours 30 minutes At risk	Office365 Exceed Diary Users group.	We detected some new staff accounts got created without their sharing permissions to Exseed Diary Users being set correctly. This is causing the affected user calendars to only display as free/busy, rather than showing the full details. The cause of this has been detected and now being fixed.	Unplanned Complete
MyED at risk More info	07-Jun-2023 07:00AM - 08:00AM	1 hour At risk	MyEd	MyED at risk, from 07:00 AM to 08:00 AM on Wednesday and Thursday. This includes LIVE and TEST.	Planned Complete
	08-Jun-2023 07:00AM - 08:00AM	1 hour At risk

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
WorkTribe Maintenance and Auto Patching More info	13-Jun-2023 05:30PM - 06:30PM	1 hour At risk	Worktribe	WorkTribe application will automatically be patched by vendor.	Planned
	15-Jun-2023 05:30PM - 06:30PM	1 hour Outage
OneTrust will undergo scheduled maintenance More info	From: 14-Jun-2023 - 09:00PM To:      15-Jun-2023 - 01:00AM	4 hours Outage	OneTrust	During the maintenance period, you will not be able to access the OneTrust application console. This will not impact the availability of deployed tools such as banners, consent collection points and the data subject portal. We apologize for any disruption https://my.onetrust.com/s/system-status	Unplanned
Windows Patching More info	From: 21-Jun-2023 - 12:00AM To:      23-Jun-2023 - 12:00PM	2 days 12 hours At risk	ITI Managed Windows Server Systems	Microsoft Security and Critical patches to be installed. Patches will be installed between Midnight Wednesday 21st June until 12:00 Friday 23rd June.	Planned
Migration of User accounts from Office 365 A1 license to Microsoft 365 A5 More info	22-Jun-2023 07:00AM - 12:00PM	5 hours At risk	Office365 Microsoft Office User license.	As part of end user Microsoft 365 license renewal, we plan to move users from the current Office 365 A1 licenses to Microsoft 365 A5 licenses. This license migration follows a documented and tested procedure and expected to be quick and seamless. Users will be moved in a systematic manner, planned to have an almost zero effect on the service. Post migration, users will enjoy the same set of applications contained in the current A1 license suite, plus additional security and enhancements.	Planned

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Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
JIRA, UoE website search, PURE, Hosted sites outage More info	07-Jun-2023 08:00AM - 08:20AM	20 minutes Outage	Hosted Websites PURE	Several Linux servers need to be patched. This includes LIVE, TEST and DEV for all below-listed systems: JIRA, UoE website search, PURE, Hosted sites	Planned Complete
	07-Jun-2023 08:20AM - 10:00AM	1 hour 40 minutes At risk
Migration of Production virtual services from legacy Netscaler load balance More info	From: 01-May-2023 - 08:00AM To:      26-May-2023 - 05:00PM	25 days 9 hours At risk	Central Wiki Service EBIS EdWeb E-Financials EUCLID web Event Booking Hosted Websites HR/Payroll (Legacy) ID Management Kinetix (KX) Learn Load Balancers Moodle MyEd Office365 PURE Reporting + Analytics (BI Suite) Timetabling WebCentral	Migration of virtual services from legacy Netscaler load balancers to new NSX (AVI) load balancers. The present alert relates to the migration of Production / Live virtual services only. These virtual services will be migrated in batches of up to approximately 30 at a time and the scheduling of the migration of high and medium priority systems will be agreed in advance with service owners. Further details can be found in C2304-018.	Planned
	From: 07-Jun-2023 - 08:00AM To:      11-Aug-2023 - 05:00PM	65 days 9 hours At risk
Wiki - Patching restarts More info	07-Jun-2023 07:00AM - 07:30AM	30 minutes Outage	Central Wiki Service	The Wiki's application server is set to restart at 7am on the first Wednesday of every month for regular linux patching	Planned Complete
	07-Jun-2023 07:30AM - 08:00AM	30 minutes At risk
eFinancials Outage - Restart of servers following patching More info	07-Jun-2023 07:00AM - 07:20AM	20 minutes Outage	E-Financials	A restart of application servers following patching.	Planned Complete
	07-Jun-2023 07:20AM - 09:00AM	1 hour 40 minutes At risk
SOA, IDM, Event Booking at risk More info	07-Jun-2023 07:00AM - 09:00AM	2 hours Degraded	Event Booking ID Management	Due to a regular update of the system the SOA, IDM (Live and TEST) will be considered at risk between 07:00 and 09:00 AM	Planned Complete
MyED at risk More info	07-Jun-2023 07:00AM - 08:00AM	1 hour At risk	MyEd	MyED at risk, from 07:00 AM to 08:00 AM on Wednesday and Thursday. This includes LIVE and TEST.	Planned Complete
	08-Jun-2023 07:00AM - 08:00AM	1 hour At risk
EUCLID Outage More info	07-Jun-2023 06:00AM - 06:20AM	20 minutes Outage	EUCLID web	The application servers will be restarted following patching, but there should be no loss of service for eVision. Client outage has been agreed.	Planned Complete
	07-Jun-2023 06:20AM - 08:00AM	1 hour 40 minutes At risk
Moodle server patching restarts More info	07-Jun-2023 06:00AM - 08:00AM	2 hours At risk	Moodle	Moodle DEV, TEST and LIVE servers will be restarted between 06:00 and 08:00am as part of regular linux patching	Planned Complete
ECDF Storage Manager unavailable for patching More info	06-Jun-2023 12:00PM - 05:00PM	5 hours At risk	storage manager	Storage Manager needs to be taken offline temporarily for patching. It may not be down for the whole two hours of the alert, but it should be considered at risk during the patching window.	Unplanned Complete
INF163 In-Place OS Server Upgrade More info	06-Jun-2023 11:00AM - 05:30PM	6 hours 30 minutes At risk	Various data feeds (listed below), Business Objects Single Sign On, Calum McLean, Card Services Administration, Library self-service registration, IDM UI and the OAuth service	The servers that host the Blackboard Eugex/IDM to Learn Feed, Timetabling feed to Learn, IDM Library user data feed, Kaltura data feed, Eugex Alma API bridge, Cardinus, Unidesk user feed, University Card Report, Business Objects Single Sign On, Calum McLean, Card Services Administration, Library self-service registration, IDM UI and the OAuth service will be having an essential operating system upgrade. No application changes are being made and the process has been successfully tested in Dev and Test ahead of the upgrade.	Planned
Planned maintenance of the UPSs at the Mary Somerville Datacentre More info	06-Jun-2023 10:30AM - 01:00PM	2 hours 30 minutes At risk	Services using the Mary Somerville Datacentre	Engineers will be carrying out planned maintenance of the UPS serving the Mary Somerville Datacentre on Tuesday 6 June. During this work, there should be only a slight lowering of resilience in the datacentre’s power infrastructure. Work is expected to take around 3 hours.	Agreed - Short Notice
Planned maintenance of the UPSs at the Mary Somerville Datacentre More info	06-Jun-2023 10:30AM - 01:00PM	2 hours 30 minutes At risk	Services using the Mary Somerville Datacentre	Engineers will be carrying out planned maintenance of the UPS serving the Mary Somerville Datacentre on Tuesday 6 June. During this work, there should be only a slight lowering of resilience in the datacentre’s power infrastructure. Work is expected to take around 3 hours.	Agreed - Short Notice
Annual Wiki Upgrade. The Wiki will be unavailable between 8:30 am and 11:30 More info	06-Jun-2023 08:30AM - 10:20AM	1 hour 50 minutes Outage	Central Wiki Service	The application which supports the WIKI (Atlassian Confluence) is being upgraded to a newer stable release.	Planned Complete
	06-Jun-2023 10:20AM - 05:00PM	6 hours 40 minutes At risk
Event Booking - add extra options to waiting/cancel mechanism More info	06-Jun-2023 10:00AM - 10:15AM	15 minutes Degraded	Event Booking	2 extra options to events. When creating an event 1 of 3 options can be chosen which affect the time that, when an attendee cancels, a user on the waiting list can be booked onto the event.	Agreed - Short Notice Complete
	06-Jun-2023 10:15AM - 10:45AM	30 minutes At risk
Estates OP reports / EBIS Online unavailable More info	06-Jun-2023 10:00AM - 12:15PM	2 hours 15 minutes Outage	EBIS Estates OP reports / EBIS Online	Outage for Estates OP reports / EBIS Online with errors being received as email alerts by Apps management team. We are looking at the DB for any issues.	Unplanned Complete
ClearPass Servers maintenance work More info	06-Jun-2023 07:00AM - 08:00AM	1 hour At risk	ClearPass Authentication Services	There will be some maintenance work on our ClearPass servers on Tuesday 6th of June starting from 7 am. These servers are responsible for our network services authentication.	Planned
MyEd accessibility improvements More info	05-Jun-2023 09:00AM - 02:00PM	5 hours At risk	MyEd	We will be deploying updates to MyEd to implement accessibility fixes and improvements. MyEd should remain available to users throughout the deployment.	Planned
People and Money Unavailable Maintenance More info	01-Jun-2023 06:00PM - 10:00PM	4 hours Outage	People and Money	Restart of People and Money Applications to resolve ongoing partial issues with Approvals process.	Unplanned Complete
WorkTribe Maintenance and Auto Patching More info	30-May-2023 05:30PM - 06:30PM	1 hour At risk	Worktribe	WorkTribe application will automatically be patched by vendor.	Planned
	01-Jun-2023 05:30PM - 06:30PM	1 hour Outage
Identity Management - Processing Delays More info	01-Jun-2023 12:00AM - 01:00PM	13 hours Degraded	ID Management	Following the recent issues, the Identity Management system is encountering issues processing account data updates. New account creation is not affected. Investigation is ongoing. Update: 11:23 - Issue resolved. Alert retained as a precaution.	Unplanned Complete
Multiple Virtual Services unavailable More info	30-May-2023 11:55AM - 05:00PM	5 hours 5 minutes Outage	Authentication and Authorisation Central Wiki Service EUCLID web ID Management Moodle MyEd Reporting + Analytics (BI Suite) University Website Virtual Hosting Jira, VM Service, Personal Print, Copy & Scan	Update: All services were restored yesterday, however we are leaving the Major Incident and this alert open for monitoring across Wednesday 31st May. We're continuing to take extra steps to protect key business services from any future potential impact and the root cause analysis is ongoing. We had multiple Virtual Services unavailable due to several servers crashing simultaneously in the KB Data Centre.	Unplanned Complete
	30-May-2023 05:00PM - 05:01PM	1 minutes At risk
Allison House Wi-Fi Service Down More info	30-May-2023 08:18AM - Ongoing	2 hours 12 minutes Outage	Allison House WiFi	We are investigating reports of a loss of WiFi in Allison House	Unplanned
Blogs.ed login intermittently unavailable More info	29-May-2023 11:45AM - 01:00PM	1 hour 15 minutes Degraded	Accademic Blogging service (Blogs.ed.ac.uk)	Blogs.ed users are currently experiencing intermittent issues when attempting to login, this is being investigated as part of a wider issue affecting University services.	Unplanned Complete
	29-May-2023 01:00PM - 05:00PM	4 hours At risk
Moodle Intermittently Unavailable More info	29-May-2023 11:23AM - 12:25PM	1 hour 2 minutes Degraded	Moodle	Moodle users are currently experiencing intermittent issues when attempting to login, this is being investigated as part of a wider issue affecting University services.	Unplanned Complete
	29-May-2023 01:00PM - 05:00PM	4 hours At risk
Web Search Outage More info	29-May-2023 12:00PM - 03:00PM	3 hours Outage	Web Search	Web Search is currently offline. People who user the search bar on ed.ac.uk sites are receiving a 'page unavailable' error.	Unplanned Complete
EUCLID/ESC/PATH Unavailable - Under Investigation More info	29-May-2023 11:45AM - 12:25PM	40 minutes Outage	EUCLID web ESC, PATH	EUCLID/ESC/PATH Unavailable - Under Investigation	Unplanned Complete
Services Down - Please see listing More info	29-May-2023 11:45AM - 12:25PM	40 minutes Outage	EBIS Event Booking Moodle Worktribe Unidesk Quick Calls, OP Reports, Path	Services Down, some intermittent - Please see listing	Unplanned Complete
Some new user accounts do not have their calendar sharing properly set. More info	From: 29-May-2023 - 09:00AM To:      09-Jun-2023 - 11:30AM	11 days 2 hours 30 minutes At risk	Office365 Exceed Diary Users group.	We detected some new staff accounts got created without their sharing permissions to Exseed Diary Users being set correctly. This is causing the affected user calendars to only display as free/busy, rather than showing the full details. The cause of this has been detected and now being fixed.	Unplanned Complete
JCMB Level 3 - Power Disruption More info	27-May-2023 08:00AM - 05:00PM	9 hours At risk	JCMB Level 3	On Saturday, 27th May, power disruption work will be taking place. This will affect network switches in JCMB UNIT04 in 3207 and UNIT 46 in 3312. An alternative power supply has been implemented to keep the wireless link up to the Furniture Store at Peffermill.	Unplanned
People and Money Unavailable Maintenance More info	26-May-2023 09:00PM - 11:00PM	2 hours Outage	People and Money	Maintenance Summary -- Oracle will apply: • Oracle will be applying a Supplemental Patch to resolve issues related with HCM Data Loader. Planned outage time will be between 9pm and 11pm.	Unplanned Complete
RSpace has "upload images" issue More info	From: 26-May-2023 - 10:00AM To:      29-May-2023 - 09:00AM	2 days 23 hours Degraded	rspace	Currently users are unable to upload images to RSpace; we are aware of the issue and will restart the service at 9am Monday 29th May to clear the issue. We apologise for the interruption to research.	Unplanned Complete
Cabinet Upgrade at St Leonards Hall More info	From: 25-May-2023 - 08:00AM To:      28-May-2023 - 06:00PM	3 days 10 hours Outage	Edge Network	The Network cabinets at St Leonards Hall are being upgraded, which will require a network outage ofr 3 days Friday 26th to Sunday 28th Many 2023. Local nework services using this cabinet will be impacted and unavailable.	Unplanned

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