The University of Edinburgh | IS Alerts

Currently Open Alerts

Current Alerts

Title	Time	Impact	Affected Services	Description	Planning
Some Power BI Apps are stuck at a 'Building your app ...' screen More info	From: 15-Oct-2021 - 09:00AM To:      27-Oct-2021 - 09:00AM	12 days Degraded	Power BI	When attempting to load Apps that use the classic template in Power BI, some users are getting a 'Building your app ...' error. The fix for this is for the Workspace Owner(s) to upgrade the App from classic to the newer 'V2' experience. There should be no issues when doing this though the App may be unavailable for a minute or two while it updates. Advisory from Microsoft currently published here: https://powerbi.microsoft.com/en-us/support/	Unplanned

Recently Closed Alerts

Recently Closed Alerts

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
ACF - DRT Network Migration Stage 5 (VLANs) More info	27-Oct-2021 09:00AM - 05:00PM	8 hours At risk	ACF EdLAN network	There will be one short (5 and 30 seconds) network outage per VLAN as each one is migrated, this will affect systems and services connected to that VLAN. At Risk Time between 09:00 AM and 05:00 PM on Wednesday, 27 Oct 21.	Planned
JIRA Upgrade More info	27-Oct-2021 05:00PM - 08:00PM	3 hours Outage	JIRA	JIRA will be unavailable while work is completed, please see below for outage and at risk times.	Planned
	From: 27-Oct-2021 - 08:00PM To:      28-Oct-2021 - 12:00PM	16 hours At risk
License Server Outage - IS-LIC1, IS-LIC2 and IS-LIC3 More info	27-Oct-2021 09:00PM - 11:00PM	2 hours Outage	Application Licensing	A further attempt will be made to upgrade the SPSS license manager. All running license services will be stopped over the three license servers to determine if one of them is causing a conflict. Should the SPSS license manager successfully upgrade each license service will be started up individually to determine the one causing the conflict. The SPSS license manager will then be reverted back to the working version and results will be reported back to IBM.	Planned
St Leonards Router (switch) Migration More info	From: 28-Oct-2021 - 08:00AM To:      29-Oct-2021 - 05:00AM	21 hours Degraded	St Leonards Network	There will be a degraded service of the St Leonards switch (pollock-esw-01 + 02) between 08:00 AM — 05:00 PM Thursday 28th Oct 2021.	Unplanned
EdWeb deployment More info	28-Oct-2021 10:00AM - 01:00PM	3 hours Outage	EdWeb	Regular deployment of Drupal module updates. Well understood deployment and rollback procedure. This will cause an outage time on October 28th, Thursday at 10:00 until 13:00 with a further at risk period until 17:00. EdWeb editors will not have access to the CMS during the outage.	Planned
	28-Oct-2021 01:00PM - 05:00PM	4 hours At risk
Pure Cloud Portal Application - Supplier Maintenance More info	30-Oct-2021 08:00AM - 05:00PM	9 hours At risk	Pure Cloud Portal	Pure Cloud Portal Application - the suppliers Elsevier are applying maintenance to the servers but no impact on the service is expected	Agreed - Short Notice
BeyondTrust (Bomgar) Service update More info	01-Nov-2021 08:30AM - 10:00AM	1 hour 30 minutes Outage	The BeyondTrust (Bomgar) Service - Remote Support	The BeyondTrust Remote Support (Bomgar Service) and underlying software will be upgraded to bring in line with the current build. Current version: Base Software: 6.0.1 Remote Support: 21.1.3 Latest version: Base Software: 6.1.1 Remote Support: 21.3.2. Bomgar Remote Support operators won't be able to use remote support during the outage.	Planned
Upgrade Firefox on Windows and Mac managed desktops to version 91 ESR More info	From: 02-Nov-2021 - 08:00AM To:      09-Nov-2021 - 09:00AM	7 days 1 hour At risk	All web based services	Firefox on the Windows and Mac Managed Desktop for staff will automatically be upgraded from version ESR 78 to version 91 ESR. Users will be instructed to install and restart their Firefox session upon opening Firefox. Priority services have been tested against Firefox version 91 ESR or it has been checked with application suppliers that these priority services are compliant with Firefox version 91 ESR.	Planned
WorkTribe Maintenance More info	02-Nov-2021 05:30PM - 06:30PM	1 hour At risk	Worktribe	WorkTribe will be at risk from 05:30 PM — 06:30 PM, Tuesday 2nd November 2021. There will then be an outage from 05:30 PM — 06:30 PM, Thursday 4th November 2021.	Planned
	04-Nov-2021 05:30PM - 06:30PM	1 hour Outage
University Collections Facility (Gyle Annex) Network Replacement More info	03-Nov-2021 08:30AM - 12:30PM	4 hours Outage	University Collections Facility (Gyle Annex) network	The wired and wireless network will be replaced as part of the Network Replacement Project. This will impact the network conection for all devices at the UCF - telephones, door entry systems, CCTV, desktops and laptops etc. The wired network is estimated to be back by 10:30 at which point the wireless network will be replaced.	Planned
Easter Bush Distribution Router Migration More info	04-Nov-2021 07:45AM - 05:00PM	9 hours 15 minutes Degraded	Easter Bush Network	The work will bring the new Easter Bush distribution router (DRT) infrastructure into operation. All the current subnets (VLANS) and configurations will be migrated from the existing router(s) (BE3) to the new routers (EAB-DRT-01/02). There will be shorts outages, normally 5 and 30 seconds on devices connected to a VLAN as it is migrated. This includes all wired devices, wireless devices , CCTV, door control, telephony (VoIP) and building management system.	Planned

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Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
Oracle HR (Legacy) unavailable. More info	22-Oct-2021 12:00PM - 12:15PM	15 minutes Outage	HR/Payroll (Legacy)	I211022-0754 - Forgotten password emails not being sent . Application restart required	Cancelled
Accommodation, Catering and Events [ACE] Critical Patching More info	21-Oct-2021 06:00AM - 06:30AM	30 minutes At risk	Kinetix (KX)	Due to server work, Accommodation, Catering and Events [ACE] applications will face an 'At Risk' period for critical patching from 6:00AM to 6:30AM on both Thursday 21st and Friday 22nd October	Planned
	22-Oct-2021 06:00AM - 06:30AM	30 minutes At risk
WorkTribe Maintenance More info	19-Oct-2021 05:30PM - 06:30PM	1 hour At risk	Worktribe	WorkTribe will be at risk from 05:30 PM — 06:30 PM, Tuesday 19th October 2021. There will then be an outage from 05:30 PM — 06:30 PM, Thursday 21st October 2021.	Planned
	21-Oct-2021 05:30PM - 06:30PM	1 hour Outage
Insurance Application unavailable More info	21-Oct-2021 03:00PM - 03:05PM	5 minutes Outage	Insurance	Insurance application to be deployed using Bamboo to apply changes as per call I210816-0272.	Agreed - Short Notice Complete
Old College Distribution Router Migration More info	21-Oct-2021 08:00AM - 05:00PM	9 hours Degraded	Old College Router	There will be a degraded service of the Old College Router between 08:00 AM — 05:00 PM Thursday 21st Oct 2021.	Planned Complete
Outage of the NEWSLIVE Database More info	20-Oct-2021 11:00AM - 11:30AM	30 minutes Outage	Supporting Systems: ADMISMI, STUDMI, HRMI, ORGMI, STUDMI, FUNDMI, Disability Data, EVASYS Data, SMACEMART, EFINARCH, TELSMI, UNIDESKMI, LYNDAMI	There will be an outage of the NEWSLIVE Database. For a full list of services that users will be unable to use during this outage please see the affected services section.	Planned Complete
	20-Oct-2021 11:30AM - 12:00PM	30 minutes At risk
Power BI Gateway Update More info	20-Oct-2021 10:30AM - 11:00AM	30 minutes Degraded	Power BI	The Power BI Gateway is being updated Wednesday 20th Oct at 10:30am. Any refreshes that go through the Gateway may fail and can either be re-run after the update or completed at the next scheduled refresh.	Unplanned Complete
Blogs.ed outage More info	19-Oct-2021 03:00AM - 08:40AM	5 hours 40 minutes Outage	blogs.ed	Blogs.ed has been down since a planned outage to complete some technical work. We are currently investigating.	Unplanned Complete
Blogs.ed.ac.uk Planned Outage More info	19-Oct-2021 01:00AM - 03:00AM	2 hours Outage	blogs.ed.ac.uk	The blogs.ed.ac.uk service will be temporarily unavailable	Unplanned Complete
ALMA and DiscoverEd at Risk More info	From: 16-Oct-2021 - 10:00PM To:      17-Oct-2021 - 01:00AM	3 hours At risk	DiscoverEd Electronic Journals Resource Lists	The ALMA Library system, which includes DiscoverEd, Resource Lists; Electronic Journals, and Library self services (including DiscoverEd patron account), will be considered "at risk" between 22:00PM on Saturday 16th October and 01:00AM on Sunday 17th October while a scheduled maintenance activity takes place.	Planned
VM backup service More info	From: 12-Oct-2021 - 07:30PM To:      15-Oct-2021 - 09:00AM	2 days 13 hours 30 minutes Outage	Virtual hosting backups	UPDATE - we have resolved the issue with the backup storage platform and have re-enabled all backup jobs to run as normal. We still need to bring the new capacity online and are working to schedule this, but we think we should have capacity in the service to tide us over until that is complete. We will leave the alert open and the service "at risk" over the weekend and continue to monitor the situation. Original issue: We have an issue with a backend storage platform that caused partial failures of some VM backups last night. We are working to resolve this issue and attempting to accelerate bringing online replacement storage but we will not complete this before the end of the working day. We will therefore need to suspend the VM backup service tonight and therefore no VMs will get any backups. We will update you with further developments as we have them. Apologies for any inconvenience this may cause you.	Unplanned
	From: 15-Oct-2021 - 09:00AM To:      18-Oct-2021 - 05:00PM	3 days 8 hours At risk
Some Power BI Apps are stuck at a 'Building your app ...' screen More info	From: 15-Oct-2021 - 09:00AM To:      27-Oct-2021 - 09:00AM	12 days Degraded	Power BI	When attempting to load Apps that use the classic template in Power BI, some users are getting a 'Building your app ...' error. The fix for this is for the Workspace Owner(s) to upgrade the App from classic to the newer 'V2' experience. There should be no issues when doing this though the App may be unavailable for a minute or two while it updates. Advisory from Microsoft currently published here: https://powerbi.microsoft.com/en-us/support/	Unplanned
HR/Payroll (Legacy) Unavailable More info	15-Oct-2021 07:00AM - 10:00AM	3 hours Outage	HR/Payroll (Legacy)	Issue with connecting to database is currently being investigated by ISAPPS	Unplanned Complete
OneTrust will undergo scheduled maintenance More info	From: 14-Oct-2021 - 08:00PM To:      15-Oct-2021 - 12:00AM	4 hours Outage	OneTrust	During the maintenance period, you will not be able to access the OneTrust application console. This will not impact the availability of deployed tools such as banners, consent collection points and the data subject portal. We apologize for any disruption to your business	Unplanned
IDM and VRS unavailable Mon 11th Oct - Wed 13th Oct More info	11-Oct-2021 12:00PM - 12:01PM	1 minutes Outage	ID Management	On Monday 11th October IDM and VRS will go through a major upgrade process. The services will be unavailable from 12:00 on Monday 11th, all day Tuesday 12th and returning to service late afternoon on Wednesday 13th. The services will then be at risk all day Thursday 15th. Any users of these services should assume they have no access from 12:00 on Monday 11th October until late afternoon on Wednesday 13th. The technical teams will endeavour to return the service earlier or as soon as safely possible on Wednesday 13th. This means three things: 1) Data going into IDM will be stopped. For example, student or staff information from Student Records, EUCLID or Staff (Oracle/People & Money) services. 2) Data going out of IDM will be stopped. For example, modifications to student or staff records destined for EASE, email or MyEd. 3) Any Visitor additions/modifications will not be available. For example, adding new Vistitors, extending Visits or adding services to Visits. Communications have been sent to end users and stakeholders including: 1) Service owners of those who sent data into IDM. Namely Student Systems (for major systems like EUCLID) and Human Resources (for major systems like People & Money). 2) Service owners who have systems that rely on data coming out of IDM. For example, EASE, email and MyEd. 3) All Identity Management System users. Namely the people who have administrative permissons on IDM, Computing Officers, and anyone who has the ability to use the IDM interface to lookup identities. 4) All Visitor Registration System users. Namely the people who can Approve/Sponsor Visits or make adjustments to these.	Cancelled
	14-Oct-2021 09:00AM - 09:01AM	1 minutes At risk
New ECA distribution router More info	14-Oct-2021 08:00AM - 05:00PM	9 hours At risk	Core Network	There will be a short network outage (normally 5 - 30 seconds) per VLAN, during the at risk period. This will impact all wired and wireless devices including PCs, printers/MFDs, CCTV, door control, telephony (VoIP) and building management systems. At Risk Time between 08:00 AM and 05:00 PM on Thursday, 14-Oct-21.	Planned Complete
Collaborate Update More info	14-Oct-2021 12:00AM - 04:00AM	4 hours Degraded	Collaborate Ultra	Blackboard will be performing an update to Collaborate Ultra in Europe during the dates and times listed below: Start Time - Thursday, October 14th, 2021, 00:00 Midnight GMT End Time - Thursday, October 14th, 2021, 04:00 AM GMT Collaborate Ultra users will experience intermittent availability during this maintenance window.	Unplanned Complete
	14-Oct-2021 04:00AM - 05:00AM	1 hour At risk
Planned Maintenance of University Website Search Function More info	From: 13-Oct-2021 - 10:00PM To:      14-Oct-2021 - 06:00AM	8 hours At risk	University Website Search Function	A period of routine maintenance is scheduled to be undertaken on the Squiz network infrastructure, which provides the University website search function, Funnelback. At Risk time between 10:00 PM, 13-Oct-21 — 06:00 AM, 14-Oct-21. During the maintenance window, Squiz hosted services may be unavailable for up to 5 minutes while updates are applied, which may result in a degradation of the search function. Whilst rare, in some circumstances patching can result in outages greater than 5 minutes in duration. Squiz staff will be monitoring the process and will escalate issues internally and externally if required.	Planned Complete
Issues connecting to Remote Desktop computers More info	13-Oct-2021 10:00AM - 12:20PM	2 hours 20 minutes Degraded	Remote Desktop Service	*** Update *** IS have now updated the certificate on the Remote Desktop Service. This may result in currently connected users to be disconnected and they should reconnect. IS are currently investigating a certificate issue with the remote desktop service.	Unplanned Complete
Wiki point release update More info	13-Oct-2021 08:30AM - 09:00AM	30 minutes Outage	Central Wiki Service	Wiki will be unavailable for approximately 30 mins while the upgrade is carried out. Outage Time between 08:30 AM and 09:00 AM on Wednesday, 13-Oct-21. At Risk Time between 09:00 AM and 02:00 PM on Wednesday, 13-Oct-21.	Planned Complete
	13-Oct-2021 09:00AM - 02:00PM	5 hours At risk
Upgrade of Wireless Access Points - Argyle House More info	From: 12-Oct-2021 - 08:00AM To:      21-Oct-2021 - 09:00AM	9 days 1 hour Degraded	Wireless Network	All the Cisco access points will be replaced to new Aruba APs per wing each day. In this order Floor E, K West, K East, H West, H East, F West, F East. Degraded Service Time between 08:00 AM on Tuesday, 12-Oct-21 and 05:00 PM on Thursday, 21-Oct-21.	Planned Complete

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