IS Alerts
Today's Alerts
| Title | Time | Impact | Affected Services | Description | Criticality |
|---|---|---|---|---|---|
| Collaborate screen sharing not working in Chrome (32-bit) | Tue 02-Jun-26, 12:00 - Ongoing |
38 days, 18 hours, 30 minutes Degraded Service |
| Users of Chrome 32-bit are unable to use "Share Application/Screen" in Collaborate. The user sharing the content will be able to see it but participants in the session will see a black screen. Users of Chrome 64-bit are not affected. The vendor is releasing a new version of Collaborate on 9th July which should resolve the issue. Workaround: Other supported browsers are not affected by this issue so we recommend switching to Edge (Firefox is not supported by Collaborate) until the fix is released. | Medium |
| Collaborate session and recording issues | Wed 06-May-26, 09:00 - Ongoing |
65 days, 21 hours, 30 minutes Degraded Service |
| Update: Collaborate have deployed a release on 14 May which appears to have resolved in-session issues with screen sharing and camera feeds - however, recordings continue to contain errors, with camera feeds freezing and a blank screen seen in some circumstances. We are investigating various issues with Collaborate. -During the session, camera feeds may randomly freeze. -During the session, a shared screen may show to other users as a black screen. -Collaborate recordings may not render/play back correctly. Users may find there is a black screen where there should be a camera feed displayed, or a camera feed may freeze randomly. Other users have reported that PowerPoint presentations are rendering as a white screen. We are working with the vendor to resolve these issues. | Medium |