The University of Edinburgh | IS Alerts

Currently Open Alerts

Current Alerts

Title	Time	Impact	Affected Services	Description	Planning
DataStore Usage Reporting More info	From: 17-Jun-2019 - 09:00AM - Ongoing	57 days 8 hours Degraded	User File Store DataStore	***UPDATE Wednesday 26 June: We have made some adjustments to quotas on CSCE to allow people to work in group and user spaces while we investigate the issue. No charges will be incurred due to these adjustments. *** Issue (still ongoing): an inconsistency has arisen in usage reporting on group and user spaces on CSCE DataStore which has caused some user/group spaces to go over quota. Affects Windows desktop home (M:) and shared drives for users in the College of Science and Engineering.	Unplanned
DataStore - port 22222 (for sftp/sshfs access) blocked More info	From: 19-Jun-2019 - 09:00AM - Ongoing	55 days 8 hours Degraded	User File Store DataStore	We have had to block DataStore port 22222 in order to deal with ongoing operational issues. This will affect sftp/sshfs access. NFS and CIFS/SMB access still available. White-listing may be possible for dedicated machines on the University network. Please contact IS.Helpline@ed.ac.uk for report issues and request support.	Unplanned
Windows Patching More info	From: 17-Jul-2019 - 12:00AM To:      19-Jul-2019 - 12:00PM	2 days 12 hours At risk	ITI Managed Windows Server Systems	Monthly Microsoft Patching Process from Midnight Wednesday 17th July until 12:00 Friday 19th July.	Planned
Replay Scheduler Rollover More info	17-Jul-2019 02:00PM - 05:00PM	3 hours At risk	Lecture Recording	We will be running the rollover of academic year on the Replay Scheduler on the 17th of July. Whilst users will still be able to access the application they may receive errors when searching for courses to opt-out of whilst the rollover takes place. Comms will be sent once the process has completed.	Agreed - Short Notice
	From: 17-Jul-2019 - 05:00PM To:      18-Jul-2019 - 05:00PM	1 day Degraded
Accommodation, Catering and Events [ACE] Critical Patching More info	18-Jul-2019 06:00AM - 06:30AM	30 minutes At risk	Kinetix (KX)	Accommodation, Catering and Events [ACE] applications 'At Risk' 06:00 Thursday 18 July until 06:30 Thursday 19 July. Critical Patching.	Planned
	19-Jul-2019 06:00AM - 06:30AM	30 minutes At risk

Recently Closed Alerts

Recently Closed Alerts

Title	Time	Impact	Affected Services	Description	Planning
Mains power work at KB House and Murray Library More info	08-Jul-2019 07:30AM - 11:30AM	4 hours Outage	KB House and Murray Library network	KB House and Murray Library will move onto power generator supplies on Monday 8th of July and then back to normal mains power on Thursday 18th July due to power works that is going on. Network connectivity will be at risk during the planned work there.	Unplanned Complete
	18-Jul-2019 07:30AM - 09:00AM	1 hour 30 minutes Outage

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
Accommodation, Catering and Events [ACE] Critical Patching More info	18-Jul-2019 06:00AM - 06:30AM	30 minutes At risk	Kinetix (KX)	Accommodation, Catering and Events [ACE] applications 'At Risk' 06:00 Thursday 18 July until 06:30 Thursday 19 July. Critical Patching.	Planned
	19-Jul-2019 06:00AM - 06:30AM	30 minutes At risk
Questionmark Perception (QMP) Unavailable More info	From: 22-Jul-2019 - 09:00AM To:      24-Jul-2019 - 01:00PM	2 days 4 hours Outage	Questiomark Perception (QMP)	Questionmark Perception (QMP) is being upgraded and will be unavailable to users between 09:00 AM, Mon 22-Jul-19 — 01:00 PM, Wed 24-Jul-19. It will then be considered at risk between 01:00 PM, Wed 24-Jul-19 — 05:00 PM, Fri 26-Jul-19.	Planned
	From: 24-Jul-2019 - 01:00PM To:      26-Jul-2019 - 05:00PM	2 days 4 hours At risk
Projects Website More info	22-Jul-2019 10:00AM - 12:00PM	2 hours Outage	Projects Website	Projects Website outage - Monday 22 July 10:00 - 12:00 service should be considered at risk until 17:00. There will be an outage to the Projects Website in order that enhancements can be applied.	Planned
	22-Jul-2019 12:00PM - 05:00PM	5 hours At risk
Profile Server Upgrade - PRF-STAFF1, affecting IS and CMVM Staff More info	23-Jul-2019 08:00AM - 01:00PM	5 hours Outage	Staff profile servers affecting IS and CMVM Staff using Windows 7/8.1 computers	Profile Server Upgrade - PRF-STAFF1, Tuesday 23 July 08:00 - 13:00. Upgrading PRF-STAFF1 profile server, this ONLY affects Windows 7/8.1 computers	Planned
Profile Server Upgrade - PRF-STAFF2, affecting CSCE and Corporate Staff More info	24-Jul-2019 08:00AM - 01:00PM	5 hours Outage	Staff profile servers affecting CSCE and Corporate Staff using Windows 7/8.1 computers	Profile Server Upgrade - PRF-STAFF2, 08:00 - 13:00 Wednesday 24 July. Upgrading PRF-STAFF2 profile server, this ONLY affects Windows 7/8.1 computers	Planned
Adobe Connect Outage More info	24-Jul-2019 09:00AM - 12:00PM	3 hours Outage	Adobe Connect	Wednesday 24th July there will be an outage of Adobe Connect between 09:00 and 12:00 pm with subsequent at risk period 12:00 to 02:00 pm.	Planned
	24-Jul-2019 12:00PM - 02:00PM	2 hours At risk
Upgrade to Load Balancers More info	24-Jul-2019 09:00AM - 05:00PM	8 hours At risk	Load Balancers	Load Balancers at risk, 09:00 - 17:00 Wednesday 24th July. Applications relying on the load balancers will be at risk but no interruption of service is anticipated.	Planned
Profile Server Upgrade - PRF-STAFF3, affecting CAHSS Staff More info	25-Jul-2019 08:00AM - 01:00PM	5 hours Outage	Staff profile servers affecting CAHSS Staff using Windows 7/8.1 computers	Profile Server Upgrade - PRF-STAFF3, 08:00 - 13:00 Thursday 25 July. Upgrading PRF-STAFF3 profile server, this ONLY affects Windows 7/8.1 computers	Planned
Timetabling 19/20 Service Unavailable from 26th of July till 27th of August More info	From: 26-Jul-2019 - 08:00AM To:      27-Aug-2019 - 05:00PM	32 days 9 hours Outage	Timetabling	Essential Maintenance is required to re-build the Timetabling Database prior to the start of Term. This is a planned task and is required to improve the performance of the Timetabling System. This is due to take place from Friday the 26th of July till Tuesday the 27th of August.	Planned
	From: 27-Aug-2019 - 05:00PM To:      28-Aug-2019 - 05:00PM	1 day At risk
Projects Website outage More info	29-Jul-2019 10:00AM - 12:00PM	2 hours Outage	Projects Website	Outage of approx 2 hours with subsequent 2 hours at risk commencing 10am Monday 29 July during upgrade.	Planned
	29-Jul-2019 12:00PM - 05:00PM	5 hours At risk
Eleanor Researcher Cloud Service upgrade More info	From: 30-Jul-2019 - 09:00AM To:      01-Aug-2019 - 08:00AM	1 day 23 hours Degraded	Eleanor - Ceph Backend Storage	A rolling update will be applied that should minimize the likelihood of service disruption and data loss. Backups of data will be taken where possible but it is possible there will be problems with version skew although this isn't normally observed in such an upgrade.	Planned

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Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
Replay Scheduler Rollover More info	17-Jul-2019 02:00PM - 05:00PM	3 hours At risk	Lecture Recording	We will be running the rollover of academic year on the Replay Scheduler on the 17th of July. Whilst users will still be able to access the application they may receive errors when searching for courses to opt-out of whilst the rollover takes place. Comms will be sent once the process has completed.	Agreed - Short Notice
	From: 17-Jul-2019 - 05:00PM To:      18-Jul-2019 - 05:00PM	1 day Degraded
WorkTribe unavailable for 30mins More info	17-Jul-2019 04:15PM - 04:45PM	30 minutes Outage	Worktribe	Wednesday 17 July 4:15pm WorkTribe will be inaccessible for approx 30mins with an at risk for 15mins	Unplanned
	17-Jul-2019 04:46PM - 05:00PM	14 minutes At risk
Worktribe Unavailable More info	17-Jul-2019 04:15PM - Ongoing	30 minutes Outage	Worktribe	Worktribe is about to go down and will be inaccessible for up to 30 minutes As informed by the Supplier .	Cancelled
Serengeti Outage More info	17-Jul-2019 04:00PM - 04:30PM	30 minutes Outage	Serengeti	Wednesday 17 July Serengeti is currently unavailable. IS Applications Management are currently investigating and will restore the service as soon as possible.	Unplanned Complete
WebCentral CAD Unavailable More info	17-Jul-2019 12:00PM - 12:12PM	12 minutes Outage	WebCentral WebCentral CAD	WebCentral CAD re-start required for fixing issues with Archibus Mobile App I190717-1167 Craftsmen's Phones / Archibus App WebCentral CAD not working Wednesday 17 July 12:00-13:00	Agreed - Short Notice Complete
LEARN maintenance More info	17-Jul-2019 09:00AM - 05:00PM	8 hours At risk	Learn	DNS change so that www.learn.ed.ac.uk will point to Learn in the cloud and not to self-hosted Learn. The change will happen at 9 o'clock and the time required for propagation of the DNS change will be reduced ahead of this change. If between Monday 8th & Wednesday 17th of July there is an issue, which is very unlikely, and moving Learn to the Cloud is not possible we will upgrade self hosted Learn on Wednesday 17th of July. This would mean Learn would be unavailable on the 17th of July between 9am to 5pm. This is a contingency plan.	Planned Complete
Windows Patching More info	From: 17-Jul-2019 - 12:00AM To:      19-Jul-2019 - 12:00PM	2 days 12 hours At risk	ITI Managed Windows Server Systems	Monthly Microsoft Patching Process from Midnight Wednesday 17th July until 12:00 Friday 19th July.	Planned
SAP Business Objects / BI Suite - Classic Launchpad not loading reports More info	16-Jul-2019 09:45AM - 10:15AM	30 minutes Degraded	Reporting + Analytics (BI Suite)	Users may find that reports cannot be loaded via the Classic version of SAP / BI Suite. When opening a report the application displays a spinning loading screen but it does not load the report. UPDATE: This only affects the Chrome Browser so if anyone needs to use Classic view, they can do so in Firefox (the recommended browser for BI Suite, or IE)	Unplanned Complete
Parking Application System upgrade More info	15-Jul-2019 08:00AM - 12:00PM	4 hours Outage	Parking	Parking Application System unavailabe 08:00 - 12:00 Monday 15 July, Service should be considered at risk until 17:00 - Saas application implemented by external suppiler, Imperial Civil Enforcement Solutions - ICES.	Planned Complete
	15-Jul-2019 12:00PM - 05:00PM	5 hours At risk
Jira outage and "at risk" period Monday 15th July 11:00-11:30 More info	15-Jul-2019 11:00AM - 11:15AM	15 minutes Outage	Jira	Jira requires an emergency change on Monday 15th July. This will be applied at 11:00AM resulting an approximately 15 minute outage and further 15 minute "at risk" period. Jira Area Owners and Applications Division have been informed.	Unplanned Complete
Roll Forward CalSync feed to 19/20 More info	15-Jul-2019 10:00AM - 12:00PM	2 hours Outage	Timetabling	Business as usual Roll Forward of CalSync feed to 19/20 on Monday July 15th 10:00 for 2 hours, no impact is expected.	Unplanned Complete
Alma and DiscoverEd at risk period More info	From: 13-Jul-2019 - 10:00PM To:      14-Jul-2019 - 01:00AM	3 hours At risk	DiscoverEd Electronic Journals	The ALMA Library system and DiscoverEd, which include DiscoverEd search, Electronic Journals, and Library self services (including DiscoverEd patron account), will be considered "at risk" between Saturday 13th July 10 pm and 1 am on Sunday 14th July. During this time you may need to access ejournals and ebooks via this URL: http://edin.ac/1TS15qa. Links from Resource Lists to citation information may be affected	Planned Complete
Turnitin Outage Saturday 13- Sunday 14 July More info	From: 13-Jul-2019 - 04:00PM To:      14-Jul-2019 - 12:00AM	8 hours Outage	Learn Moodle Turnitin	During planned maintenance 04:00 PM, Saturday 13-Jul-19 — 12:00 AM, Sunday 14-Jul-19 Turnitin services will be unavailable globally. This includes the uploading of files, similarity checking, marking and access of feedback.	Planned Complete
Outlook online intermittent connectivity Friday 12th July 2019 More info	12-Jul-2019 02:55PM - 03:10PM	15 minutes Degraded	Office365	We are receiving reports of users with intermittent Outlook online connections. Some users may find that their Outlook desktop client and Outlook Online (outlook.office.com) is not allowing them to access their University email. Information Services are investigating for causes.	Unplanned Complete
EdWeb Deployment More info	11-Jul-2019 10:00AM - 01:00PM	3 hours Outage	EdWeb	EdWeb Deployment, v8.6. This will result in a three hour period where it will not be possible to make edits in EdWeb. A further 4 hour period is designated "at risk" in case further work is required.	Cancelled
	11-Jul-2019 01:00PM - 05:00PM	4 hours At risk
MyEd Upgrade More info	From: 11-Jul-2019 - 09:00AM To:      12-Jul-2019 - 09:00AM	1 day At risk	MyEd	Switchover from current MyEd to new MyEd delivered by project DTI044, 09:00 Thursday 11 July - 09:00 Friday 12 July (see CI906-087). History: Preview versions of MyEd were previously made available to students and staff: Release 3.0 (Preview for staff) scheduled for 1/7/19 (see CI906-055). Release 2.0 (Preview for staff) on 27/5/19 (see CI905-071). Release 1.0 (Preview for students) on 27/5/19 (see CI903-035). As per Go CAB agreement 12th March, expansion of the Preview release did not need to come back to Go CAB.	Planned Complete
Ongoing scheduled patching More info	10-Jul-2019 07:00PM - 09:00PM	2 hours Outage	Central Wiki Service EBIS E-Financials eRecruitment Event Booking HR/Payroll ID Management Learn MyEd PURE Reporting + Analytics (BI Suite)	Essential patching is required on the core database server. During this time the following priority services will be unavailable: Unavailable for 2 hours from 19:00 Central Wiki Service | Learn VLE | EBIS | eFinancials| Event Booking| MyEd |Reporting + Analytics (BI Suite) | eRecruitment | PURE| HR/Payroll This work is to ensure that our core infrastructure adheres to security standards. In order to minimise impact the work will be performed mainly outside working hours. Development and Test will be patched in advance.	Planned Complete
	10-Jul-2019 09:00PM - 11:00PM	2 hours At risk
EUCLID DB - Ongoing scheduled patching More info	10-Jul-2019 07:00PM - 08:00PM	1 hour Outage	EUCLID web EUCLID Client	Essential patching is required on the EUCLID database server. This work is to ensure that our core infrastructure adheres to security standards. In order to minimise impact the work will be performed mainly outside working hours. Development and Test will be patched in advance.	Planned Complete
	10-Jul-2019 08:00PM - 09:00PM	1 hour At risk
Infrastructure Oracle SOA12 upgrade 9th of July More info	From: 09-Jul-2019 - 08:00AM To:      10-Jul-2019 - 01:00PM	1 day 5 hours Outage	Authentication and Authorisation ID Management VRS	Upgrade to SOA infrastructure on Tuesday the 9th of July. IDM and VRS will be unavailable during the outage. Notifications to downstream systems will be delayed during the outage. Update: 16:08 9/7/2019 The upgrade work has been completed, but testing has revealed a SOA processing issue affecting data updates. Investigation is ongoing. Meanwhile the processing outage will be extended into the original at risk period. Update: 10/07/2019 13:03 The source of the SOA processing issue has been identified for future investigation. Meanwhile the service has been rolled back to SOA 11g. IDM had processed all backlogged changes and the EUCLID Integrator is beign re-enabled. The system will remain at risk for the remainder of today, but no issues are expected.	Planned Complete
	10-Jul-2019 01:00PM - 06:00PM	5 hours At risk
Projects Website updates including EdWeb distribution on 10th of July More info	10-Jul-2019 10:00AM - 12:00PM	2 hours Outage	Projects Website	Projects Website updates on Wednesday the 10th of July. Minor enhancements to functionality. Update to latest version of EdWeb Distribution and recommended version of all modules.	Planned Complete
	10-Jul-2019 12:00PM - 05:00PM	5 hours At risk
blogs.ed.ac.uk brief outage More info	10-Jul-2019 11:00AM - 11:10AM	10 minutes Outage	Academic Blogging service (blogs.ed.ac.uk	The blogs.ed.ac.uk service will be unavailable briefly whist security config is applied on the server. We anticipate that the service will be unavailable for less than 5 minutes whilst this work is undertaken.	Agreed - Short Notice Complete
Live Environment Maintenance More info	10-Jul-2019 10:00AM - 05:00PM	7 hours At risk	Notifications Service	Deployment of development fixes to Live environment	Planned Complete
Middleware component patching More info	10-Jul-2019 09:00AM - 05:00PM	8 hours At risk	API Infrastructure	Expected to have low impact but involves many University IT services.	Planned Complete
DataStore at Risk/Outage More info	From: 08-Jul-2019 - 09:00AM To:      09-Jul-2019 - 05:00PM	1 day 8 hours At risk	User File Store DataStore, DataSync	***This work has now been cancelled due to recent issues** Datastore at risk from 09:00am Monday 8th July until Tuesday 9th July 05:00 PM to complete previous planned upgrade. Additionally, there will be a planned outage for one hour from 06:00 PM - 07:00 PM on Tuesday 9th July. Please note access to network drives M and U may be unavailable during this time.	Cancelled
	09-Jul-2019 06:00PM - 07:00PM	1 hour Outage
Wiki is currently unavailable More info	09-Jul-2019 03:05PM - 03:15PM	10 minutes Outage	Central Wiki Service	The Wiki is unavailable, either giving a 'Page unavailable' error or failing to load after some time. UPDATE: The service was restarted and the Wiki loads again. The cause is currently being investigated.	Unplanned Complete
	09-Jul-2019 03:15PM - 05:00PM	1 hour 45 minutes At risk
eInvoicing Code software deployment More info	09-Jul-2019 09:30AM - 02:00PM	4 hours 30 minutes At risk	E-Financials	Deployment of code for the new eInvoicing application. The application is standalone, consisting of two API, however it does write to eFinancials and the Serengeti document store	Cancelled
Changes to Learn during migration to Cloud More info	From: 08-Jul-2019 - 06:00PM To:      17-Jul-2019 - 09:00AM	8 days 15 hours Degraded	Learn	From 6 p.m. on Monday 8th July to Wednesday 17th July 09:00 a.m, Learn will be available for users but any changes made in Learn during that period will not be migrated to the new system. Learn is scheduled to be back in full service on Wednesday 17th July.	Planned Complete
Mains power work at Chemistry More info	08-Jul-2019 08:00AM - 09:15AM	1 hour 15 minutes At risk	Chemistry Network	Chemistry will move onto power generator supplies on Monday 8th of July and then back to normal mains power on the 18th July due to power works that is going on. Between 08:00 and 9am on the 8th July there is a possibility of loss of network connectivity to different parts of Chemistry, because of the power work going on.	Unplanned Complete
Learn Outage More info	08-Jul-2019 08:00AM - 06:00PM	10 hours Outage	Learn	Learn Outage Monday 8th July 08:00 AM — 06:00 PM. Self-hosted Learn will be migrated to Blackboard's cloud hosting service. Self-hosted Learn needs to be taken out of service so that no changes can happen, when exports of database and content will be taken which will then be migrated to the cloud environment.	Planned Complete
Mains power work at KB House and Murray Library More info	08-Jul-2019 07:30AM - 11:30AM	4 hours Outage	KB House and Murray Library network	KB House and Murray Library will move onto power generator supplies on Monday 8th of July and then back to normal mains power on Thursday 18th July due to power works that is going on. Network connectivity will be at risk during the planned work there.	Unplanned Complete
	18-Jul-2019 07:30AM - 09:00AM	1 hour 30 minutes Outage
ECA Main building and West Court Power Outage More info	07-Jul-2019 09:00AM - 12:00PM	3 hours Outage	ECA Main Building network	There will be a planned power outage on the 2nd floor of the ECA Main building on Sunday the 7th of July. There will be no network connectivity on the 2nd floor during this time and also this will affect West Court.	Planned Complete
Library Alma System and DiscoverEd - at risk More info	From: 06-Jul-2019 - 10:00PM To:      07-Jul-2019 - 04:00AM	6 hours At risk	DiscoverEd Electronic Journals	The ALMA Library system and DiscoverEd, which include DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" between Saturday 6th July 10 pm and 4 am on Sunday 7th July. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected	Planned Complete
Planned fibre work at KB House and Murray Library More info	From: 06-Jul-2019 - 08:00AM To:      08-Jul-2019 - 08:00AM	2 days Outage	Kb House network	KB House and Murray Library network will be down during the scheduled fibre work that is happening on Saturday 6th July and Sunday 7th July.	Unplanned Complete
Grant Building - Power Work More info	From: 05-Jul-2019 - 01:00PM To:      07-Jul-2019 - 04:00PM	2 days 3 hours Degraded	Grant Main Building Network	Currently power mains work is being carried out at Grant Main Building and this will affect network connectivity during the planned work time.	Unplanned
Wiki at risk following change to Admin access More info	04-Jul-2019 03:00PM - 03:30PM	30 minutes At risk	Central Wiki Service	The Wiki should be considered at risk for a brief period while we implement a small change to fix an issue whereby pages containing the word "Admin" display a "Forbidden" error from outside the University Network. No service disruption is expected. Change Reference: C1907-035	Agreed - Short Notice Complete
Network outage following power cut at New College More info	04-Jul-2019 01:30PM - 03:15PM	1 hour 45 minutes Outage	Library	New College (Mound Place) has no network services following a power outage. The network will be restored as soon as possible.	Unplanned Complete
Wiki Restart to resolve issue with missing group names More info	04-Jul-2019 12:30PM - 12:40PM	10 minutes Outage	Central Wiki Service	The Wiki will be restarted at 12:30 in order to resolve an issue whereby some groups are missing under Manage Users and Groups. Change Reference: C1907-031	Agreed - Short Notice Complete
	04-Jul-2019 12:40PM - 05:00PM	4 hours 20 minutes At risk
EBIS Online unavailable More info	04-Jul-2019 12:00PM - 12:09PM	9 minutes Outage	EBIS EBIS Online	I190703-1001 Change Field showing on dw_newconts.cfm C1907-033	Agreed - Short Notice Complete
	04-Jul-2019 12:15PM - 01:00PM	45 minutes At risk
ThankQ Applications - Restart More info	04-Jul-2019 10:30AM - 11:30AM	1 hour Outage	ThankQ Applications	Update of ThankQ database and restart of application and database tiers.	Agreed - Short Notice Complete
	04-Jul-2019 11:30AM - 12:00PM	30 minutes At risk
Storage Manager unavailable More info	From: 01-Jul-2019 - 09:00AM To:      03-Jul-2019 - 05:00PM	2 days 8 hours Outage	Storage Manager	We have had to make Storage Manager unavailable in order to address issues around Datastore quotas and usage reporting. This will affect the ability to create new storage areas and to view/change quotas and usage on Datastore.	Agreed - Short Notice Complete
	04-Jul-2019 09:00AM - 12:00PM	3 hours Outage

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