IS Alerts

Currently Open Alerts

Current Alerts

Title Time Impact Affected Services Description Planning
Eleanor Cloud Service Degraded

More info
From: 17-Jan-2019 - 09:00AM
- Ongoing
64 days 8 hours
Degraded
  • Office365
  • Eleanor Cloud
UPDATE 20/03/19 The service continues to run with the following limitations: 1) Internet access from instances on the private network continues to be disabled. This applies to all instances on the free tier. For instances in paid projects the option to use the public network is available. 2) Security groups are sometimes not applied as set. Additionally, there is currently work being done on the networking component which may cause other unexpected behaviour. Please email IS.Helpline@ed.ac.uk to report any issues. Agreed - Short Notice
shortNotice

Windows Patching

More info
From: 20-Mar-2019 - 12:00AM
To:      22-Mar-2019 - 05:00PM
2 days 17 hours
At risk
  • ITI Managed Windows Server Systems
Monthly Microsoft Patching Process. March 2019 Windows 2008 R2 servers - March patches includes a servicing stack update for Windows 2008 R2 servers. This requires to installed separately from the other updates. As such Windows 2008 R2 servers will patch and reboot twice. Depending on the patch schedule settings this will either be over consecutive days or consecutive weeks. Planned
planned

From: 27-Mar-2019 - 12:00AM
To:      29-Mar-2019 - 05:00PM
2 days 17 hours
At risk
Accommodation, Catering and Events [ACE] Critical Patching

More info
21-Mar-2019
06:00AM - 06:30AM
30 minutes
At risk
  • Kinetix (KX)
Due to server work, Accommodation, Catering and Events [ACE] applications will face an 'At Risk' period for critical patching Planned
planned

22-Mar-2019
06:00AM - 06:30AM
30 minutes
At risk
Learn Upgrade

More info
From: 22-Mar-2019 - 06:00PM
To:      23-Mar-2019 - 01:00PM
19 hours
Outage
  • Learn
Learn will be unavailable due to essential patching. Learn will be upgraded to Q4 2017 CU6. Planned
planned

From: 23-Mar-2019 - 01:00PM
To:      24-Mar-2019 - 09:00AM
20 hours
At risk

Recently Closed Alerts

Recently Closed Alerts

There are currently no service alerts for today.

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title Time Impact Affected Services Description Planning
Learn Upgrade

More info
From: 22-Mar-2019 - 06:00PM
To:      23-Mar-2019 - 01:00PM
19 hours
Outage
  • Learn
Learn will be unavailable due to essential patching. Learn will be upgraded to Q4 2017 CU6. Planned
planned

From: 23-Mar-2019 - 01:00PM
To:      24-Mar-2019 - 09:00AM
20 hours
At risk
eFinancials unavaible due to apply code enhancements

More info
26-Mar-2019
12:30PM - 01:30PM
1 hour
Outage
  • E-Financials
eFinancials requires downtime to users in order to deploy code changes Agreed - Short Notice
shortNotice

26-Mar-2019
01:30PM - 02:30PM
1 hour
At risk
Windows Patching

More info
From: 20-Mar-2019 - 12:00AM
To:      22-Mar-2019 - 05:00PM
2 days 17 hours
At risk
  • ITI Managed Windows Server Systems
Monthly Microsoft Patching Process. March 2019 Windows 2008 R2 servers - March patches includes a servicing stack update for Windows 2008 R2 servers. This requires to installed separately from the other updates. As such Windows 2008 R2 servers will patch and reboot twice. Depending on the patch schedule settings this will either be over consecutive days or consecutive weeks. Planned
planned

From: 27-Mar-2019 - 12:00AM
To:      29-Mar-2019 - 05:00PM
2 days 17 hours
At risk
UniDesk Quick Calls upgrade

More info
02-Apr-2019
09:00AM - 11:00AM
2 hours
Outage
  • UniDesk
UniDesk Quick Calls will require an outage from 09:00AM to 11:00AM on 2nd April 2019 due to a change to the authentication service being used. A new landing page will also be added during the same time for each institution. Planned
planned

HR & Payroll Unavailable - P11D

More info
02-Apr-2019
01:00PM - 03:30PM
2 hours 30 minutes
Outage
  • HR/Payroll
HR and Payroll will be unavailable whilst legislative patches are applied with a further 'at risk' period to follow. Planned
planned

02-Apr-2019
03:30PM - 05:00PM
1 hour 30 minutes
At risk
Event Booking degraded service (whilst HR & Payroll Unavailable)

More info
02-Apr-2019
01:00PM - 03:30PM
2 hours 30 minutes
Degraded
  • Event Booking
Event Booking may have a degraded service whilst HR/Payroll Tax Year End patches take place. Planned
planned

SAP BI Explorer Search Issue

More info
From: 03-Apr-2019 - 05:00PM
To:      04-Apr-2019 - 10:00AM
17 hours
Degraded
  • Reporting + Analytics (BI Suite)
Implement a small change to fix explorer search issue. Agreed - Short Notice
shortNotice

Worktribe LIVE unavailable

More info
04-Apr-2019
06:00PM - 08:00PM
2 hours
Outage
  • Worktribe
The LIVE environment for Worktribe will be unavailable between 6pm and 8pm on Thursday 4th April as Worktribe will be moving primary hosting provider. The Worktribe application will be considered At Risk until Friday 5th April till 10am. Planned
planned

From: 04-Apr-2019 - 08:00PM
To:      05-Apr-2019 - 10:00AM
14 hours
At risk
At risk - Preparation for JCMB weekend work

More info
05-Apr-2019
11:00AM - 03:00PM
4 hours
At risk
  • Central Wiki Service
  • Kinetix (KX)
  • MyEd
At risk fail over work in preparation for the weekend work at JCMB: https://alerts.is.ed.ac.uk/index.cfm?fuseaction=view_alert&alert_id=8264 (to remove the dependency on JCMB) Planned
planned

EdWeb read-only

More info
From: 05-Apr-2019 - 05:00PM
To:      06-Apr-2019 - 05:00PM
1 day
Degraded
  • EdWeb
EdWeb will be made read-only in preparation for the JCMB weekend work: https://alerts.is.ed.ac.uk/index.cfm?fuseaction=view_alert&alert_id=8264 Planned
planned

Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title Time Impact Affected Services Description Planning
Appleton Tower data centre at risk

More info
21-Mar-2019
09:00AM - 05:00PM
8 hours
At risk
  • All systems and network equipment running in Appleton Tower Data Centre
Appleton Tower data centre at risk, Thursday 21st March 09:00 - 17:00. UPS Ltd Service engineers will attend on the 21st March on site from 08:30 to carry out the UPS battery changeover. This is expected to take all day. Note, this is point at which there will be no UPS back-up. There is a risk that if the mains power is lost, a switch over to generator back-up power, rather than UPS, will be needed. Planned
planned

Accommodation, Catering and Events [ACE] Critical Patching

More info
21-Mar-2019
06:00AM - 06:30AM
30 minutes
At risk
  • Kinetix (KX)
Due to server work, Accommodation, Catering and Events [ACE] applications will face an 'At Risk' period for critical patching Planned
planned

22-Mar-2019
06:00AM - 06:30AM
30 minutes
At risk
Worktribe Unavailable

More info
18-Mar-2019
01:00AM - 01:10AM
10 minutes
Outage
  • Worktribe
Worktribe Unavailable between 1am and 1:10am due to snapshot taking place around this time. I190107-0018 Worktribe is Up With Supplier to investigate. Retrospective alert. Agreed - Short Notice
Complete
completed-shortNotice

21-Mar-2019
01:00AM - 01:10AM
10 minutes
Outage
Edinburgh UniDesk At Risk

More info
20-Mar-2019
02:00PM - 05:00PM
3 hours
At risk
  • UniDesk
Edinburgh UniDesk mail imports was not importing automatically eariler today, as a result we are putting Edinburgh UniDesk at risk in case of further import issues We will continue to monitor the situation. Unplanned
Complete
completed-unplanned

Edinburgh UniDesk Automatic Mail Imports not working

More info
20-Mar-2019
01:10PM - 02:10PM
1 hour
Degraded
  • UniDesk
Edinburgh UniDesk mail imports was not importing automatically. Unplanned
Complete
completed-unplanned

[Known Error] Some mail to Staffmail rejected

More info
20-Mar-2019
11:30AM - 05:00PM
5 hours 30 minutes
Degraded
  • Mail Relay
  • Staffmail
An issue is being investigated whereby emails bound for recipients on Staffmail having addressed with the email alias format uun@ed.ac.uk or uun@exseed.ed.ac.uk are failing to be delivered. A root cause and workaround have been identified. The workaround deployed on 20/03/2019 will restore service levels to normal and we continue to investigate for a premanent solution. Unplanned
unplanned

Cloud Printing degraded service

More info
20-Mar-2019
09:15AM - 09:25AM
10 minutes
Degraded
  • Personal, Print, Copy and Scan Cloud Printing
A resource issue on one of the Cloud Print servers is causing delays with print jobs appearing for release on the MFDs Unplanned
Complete
completed-unplanned

Document management outage

More info
From: 19-Mar-2019 - 09:00AM
To:      20-Mar-2019 - 09:15AM
1 day 15 minutes
Outage
  • Document Management
Document management outage, Tuesday 19th March 09:00 - Wednesday 20th March 13:00, service should be considered at risk until Wed 20th March at 17:00. Update - 10:25 20/03/2019 The database upgrade was completed ahead of schedule and service is now restored. The at risk alert will continue until 17:00 today 20th March. Planned
planned

20-Mar-2019
09:15AM - 05:00PM
7 hours 45 minutes
At risk
EUCLID Apache - Configuration Change

More info
20-Mar-2019
09:00AM - 07:00PM
10 hours
At risk
  • EUCLID web
EUCLID should be considered at risk while an Apache configuration change is made. Planned
planned

Windows Patching

More info
From: 20-Mar-2019 - 12:00AM
To:      22-Mar-2019 - 05:00PM
2 days 17 hours
At risk
  • ITI Managed Windows Server Systems
Monthly Microsoft Patching Process. March 2019 Windows 2008 R2 servers - March patches includes a servicing stack update for Windows 2008 R2 servers. This requires to installed separately from the other updates. As such Windows 2008 R2 servers will patch and reboot twice. Depending on the patch schedule settings this will either be over consecutive days or consecutive weeks. Planned
planned

From: 27-Mar-2019 - 12:00AM
To:      29-Mar-2019 - 05:00PM
2 days 17 hours
At risk
RETAIN at risk

More info
19-Mar-2019
05:05PM - 05:10PM
5 minutes
Outage
  • RETAIN
I181217-0192 - RETAIN - To fix the issue with wrong amount of material in forward dated containers C1903-098 Agreed - Short Notice
Complete
completed-shortNotice

CareerHub - DNS Change

More info
19-Mar-2019
01:00PM - 06:00PM
5 hours
At risk
  • CareerHub
CareerHub - DNS Change Agreed - Short Notice
Complete
completed-shortNotice

WPM Callback Service unavailable

More info
19-Mar-2019
10:00AM - 10:05AM
5 minutes
Outage
  • cflinux11-kb
WPM Callback Service requires an urgent restart. Unplanned
Complete
completed-unplanned

System Center Endpoint Protection (SCEP) issues on Windows 7 machines

More info
19-Mar-2019
10:00AM - Ongoing
7 hours
Degraded
  • Windows 7 Managed Desktop
The System Center Endpoint Protection for Windows 7 machines has turned off the real-time protection on some Win 7 managed Desktop machines and the virus and spyware definitions appear to be out of date. There is a definition update for SCEP that is causing the fault, (1.289.1521.0) There is usually a new update in the afternoon. We are waiting for that update to be released to see if it fixes or can be used to fix the issue. Unplanned
Complete
completed-unplanned

WebCentralCAD Unavailable

More info
18-Mar-2019
12:00PM - 12:10PM
10 minutes
Outage
  • WebCentral
WebCentral CAD re-start required to switch off debugging - I190312-2258 Agreed - Short Notice
Complete
completed-shortNotice

Charitable Status in Email Footers

More info
18-Mar-2019
12:00PM - 02:00PM
2 hours
At risk
  • Mail Relay
  • Office365
  • Email messaging
On Monday 18th March, the Charitable Status which gets stamped onto the footer of outbound University email messages is being added in Office 365. Emails delivered via Staffmail or Sympa mailing lists will still be stamped as they do currently. This change only affects outbound emails from mailboxes hosted in Office 365 and no impact on the flow of messaging is expected. Planned
planned

FPM unavailable

More info
18-Mar-2019
08:25AM - 09:00AM
35 minutes
Outage
  • fin-app-live
FPM unavailable to users. Unplanned
Complete
completed-unplanned

Electrical shut down - 328 Pleasance

More info
From: 15-Mar-2019 - 10:30PM
To:      16-Mar-2019 - 01:00AM
2 hours 30 minutes
Outage
  • Electrical Shutdown
Planned electrical shut down at building 333 Pleasance Trust / Fasic on Friday 15th March from 22:30 to 01:00 on Saturday 16th. This is to allow a meter replacement. Planned
planned

EdWeb Deployment

More info
14-Mar-2019
10:00AM - 01:00PM
3 hours
Outage
  • EdWeb
  • University Website Editing
EdWeb deployment for version 8.2.0. This is a low-risk security update for minor module updates and bug fixes. The front-end website will be unaffected, only editing will be unavailable Planned
planned

14-Mar-2019
01:00PM - 05:00PM
4 hours
At risk
eFinancials unavaible due to apply code enhancements

More info
14-Mar-2019
07:30AM - 09:30AM
2 hours
Outage
  • E-Financials
eFinancials requires downtime to users in order to deploy code changes Cancelled
cancelled

14-Mar-2019
09:30AM - 12:00PM
2 hours 30 minutes
At risk
KX Student Web Live Unavailable

More info
14-Mar-2019
08:00AM - 09:00AM
1 hour
Outage
  • Kinetix (KX)
Kinetics will deploy three changes to the Kx Accommodation Student Live. This has been signed off on test by ACE. Impact will be on the student web applications only (MyEd MyAccommodation Channel). Downtime should be minimal minutes only) Details of the changes are in: I190308-2112 Agreed - Short Notice
Complete
completed-shortNotice

Essential maintenance of core IT Services

More info
13-Mar-2019
07:00PM - 09:00PM
2 hours
Outage
  • Central Wiki Service
  • EBIS
  • E-Financials
  • eRecruitment
  • Event Booking
  • HR/Payroll
  • ID Management
  • Learn
  • MyEd
  • PURE
  • Reporting + Analytics (BI Suite)
Essential patching is required on the core database server. During this time the following priority services will be unavailable: Unavailable for 2 hours from 19:00 Central Wiki Service | Learn VLE | EBIS | eFinancials| Event Booking| MyEd |Reporting + Analytics (BI Suite) | eRecruitment | PURE| HR/Payroll This work is to ensure that our core infrastructure adheres to security standards. In order to minimise impact the work will be performed mainly outside working hours. Development and Test will be patched in advance. Planned
planned

13-Mar-2019
09:00PM - 11:00PM
2 hours
At risk
EUCLID DB - Ongoing scheduled patching

More info
13-Mar-2019
07:00PM - 08:00PM
1 hour
Outage
  • EUCLID web
  • EUCLID Client
Essential patching is required on the EUCLID database server. This work is to ensure that our core infrastructure adheres to security standards. In order to minimise impact the work will be performed mainly outside working hours. Development and Test will be patched in advance. Planned
planned

13-Mar-2019
08:00PM - 09:00PM
1 hour
At risk
Kinetix and ACE-related websites

More info
13-Mar-2019
09:30AM - 10:00AM
30 minutes
Outage
  • Kinetix (KX)
  • Accommodation Catering and Events
Kinetix and ACE-related websites will face an outage on Wednesday 13th March 0930-1000, with further 'at risk' period from 1000-1200. Current issue with Student MyAccommodation being unavailable. Investigation with Kx and IS Teams. Planned
Complete
completed-planned

From: 13-Mar-2019 - 10:00AM
To:      14-Mar-2019 - 12:00PM
1 day 2 hours
At risk
WebCentralCAD Unavailable

More info
12-Mar-2019
05:10PM - 05:25PM
15 minutes
Outage
  • WebCentral
WebCentral CAD re-start required to see if resolves data sync issues. Agreed - Short Notice
Complete
completed-shortNotice

Oracle HR/ eRecruitment / eFinancials Java

More info
12-Mar-2019
10:30AM - 02:00PM
3 hours 30 minutes
Degraded
  • E-Financials
  • eRecruitment
  • HR/Payroll
Users having issues trying to connect to Java screens due to Deployment Ruleset expired. Oracle Self Service users unaffected. Currently with IS Apps Management / ITI Desktop to investigate and resolve. Update: New version of Deployment Ruleset deployed. This may take several hours for users machines to be updated. Unplanned
Complete
completed-unplanned

Worktribe Unavailable

More info
11-Mar-2019
01:00AM - 01:10AM
10 minutes
Outage
  • Worktribe
Worktribe Unavailable between 1am and 1:10am due to snapshot taking place around this time. I190107-0018 Worktribe is Up With Supplier to investigate. Retrospective alert. Agreed - Short Notice
Complete
completed-shortNotice

12-Mar-2019
01:00AM - 01:10AM
10 minutes
Outage
EUCLID downtime

More info
From: 08-Mar-2019 - 02:00PM
To:      10-Mar-2019 - 08:30AM
1 day 18 hours 30 minutes
Outage
  • EUCLID web
  • EUGEX
SITS software will be upgraded over the week-end. This is an annual process . Date has been agreed with users. Planned
planned

From: 10-Mar-2019 - 08:30AM
To:      11-Mar-2019 - 06:00PM
1 day 9 hours 30 minutes
At risk
Worktribe Unavailable

More info
08-Mar-2019
01:00AM - 01:10AM
10 minutes
Outage
  • Worktribe
Worktribe Unavailable between 1am and 1:10am due to snapshot taking place around this time. I190107-0018 Worktribe is Up With Supplier to investigate. Retrospective alert. Agreed - Short Notice
Complete
completed-shortNotice

10-Mar-2019
01:00AM - 01:10AM
10 minutes
Outage
Library Alma System and DiscoverEd - at risk

More info
From: 09-Mar-2019 - 10:00PM
To:      10-Mar-2019 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
Library Alma System and DiscoverEd - at risk from 10pm on Saturday 9th March until 4am on Sunday 10th March. The ALMA Library system and DiscoverEd, which include DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk". Planned
planned

eAuthorisations application unavailable

More info
08-Mar-2019
08:55AM - 09:05AM
10 minutes
Outage
  • cflinux11kb/at
eAuthorisations and finance coldfusion applications unavailable Unplanned
Complete
completed-unplanned

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