IS Alerts

Currently Open Alerts

Current Alerts

Title Time Impact Affected Services Description Planning
Parking Permit Website unavailable

More info
From: 31-Jul-2020 - 01:00PM
- Ongoing
5 days 4 hours
Outage
  • Parking Permits
Parking Permit Website unavailable. See I200731-0965. Investigation between Vendor and IS in progress. Unplanned
unplanned

EUCLID Outage

More info
05-Aug-2020
06:00AM - 06:20AM
20 minutes
Outage
  • EUCLID web
The application servers will be restarted following patching, but there should be no loss of service for eVision. Client outage has been agreed. Planned
planned

05-Aug-2020
07:20AM - 08:00AM
40 minutes
At risk
MyED at risk

More info
05-Aug-2020
07:00AM - 08:00AM
1 hour
At risk
  • MyEd
MyEd will be at risk over the period of patching. Just 3 of the 6 servers are patched at the same time so therefore MyEd is marked as at risk. There is the potential risk that users may lose their sessions, but this risk is very low Planned
planned

06-Aug-2020
07:00AM - 08:00AM
1 hour
At risk
SOA, Wiki, IDM and University website at risk

More info
05-Aug-2020
07:00AM - 09:00AM
2 hours
At risk
  • ID Management
  • University Website
Due to a regular update of the system the SOA, Wiki, IDM and UoE website services (Live and TEST) will be considered at risk between 07:00 and 09:00 AM on Wednesday 5th August Planned
planned

E-Financials Outage

More info
05-Aug-2020
07:00AM - 07:20AM
20 minutes
Outage
  • E-Financials
eFinancials will experience a brief outage between 7:00 am - 7:20 am on Wednesday 5th August while essential security patches are applied to the server. There will also be an At Risk period from 7:20 am - 9:00 am. on the same day. Planned
planned

05-Aug-2020
07:20AM - 09:00AM
1 hour 40 minutes
At risk

Recently Closed Alerts

Recently Closed Alerts

There are currently no service alerts for today.

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title Time Impact Affected Services Description Planning
MyED at risk

More info
05-Aug-2020
07:00AM - 08:00AM
1 hour
At risk
  • MyEd
MyEd will be at risk over the period of patching. Just 3 of the 6 servers are patched at the same time so therefore MyEd is marked as at risk. There is the potential risk that users may lose their sessions, but this risk is very low Planned
planned

06-Aug-2020
07:00AM - 08:00AM
1 hour
At risk
Learn at risk

More info
From: 06-Aug-2020 - 05:00PM
To:      07-Aug-2020 - 09:00AM
16 hours
At risk
  • Learn
Learn at risk from 17:00 on Thursday 6th July. Learn will be upgraded by Blackboard support. We do not expect any service interruption during this upgrade. Agreed - Short Notice
shortNotice

Library Alma System and DiscoverEd - at risk - DiscoverEd Search, E-journal

More info
From: 08-Aug-2020 - 10:00PM
To:      09-Aug-2020 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
The ALMA Library system and DiscoverEd, which include DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" between Saturday 8th August 10 pm and 4 am on Sunday 9th August. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected Planned
planned

Upgrade the Brocade Data Centre switch uplinks

More info
10-Aug-2020
10:00AM - 10:15AM
15 minutes
Outage
  • All services hosted on the Brocade Data Centre switches at Appleton Tower and JCMB
CIS are increasing the size of the uplinks from the Brocade Data Centre switches to the network routers to increase the data throughput. Planned
planned

Shibboleth Authentication Service upgrade

More info
11-Aug-2020
08:00AM - 12:00PM
4 hours
At risk
  • Authentication and Authorisation
  • DiscoverEd
  • Electronic Journals
  • Event Booking
  • Learn
  • Lecture Recording
  • Moodle
  • Office365
  • Timetabling
  • UniDesk
  • Worktribe
Tue 11 Aug 8-12am upgrades to the authentication service may require re-authentication on some services, including: DiscoverEd, Authentication and Authorisation, Event Booking, Electronic Journals, UniDesk, Moodle, Learn, Office365, Timetabling, Worktribe, Lecture Recording Planned
planned

Network maintenance Appleton and JCMB Data Centres

More info
11-Aug-2020
09:00AM - 05:00PM
8 hours
At risk
  • All services hosted on the Brocade Data Centre switches
Upgrade Firmware on all Brocade Data Centre Switches at Appleton Tower and JCMB Data Centres Planned
planned

12-Aug-2020
09:00AM - 05:00PM
8 hours
At risk
JIRA Service Upgrade

More info
11-Aug-2020
11:00AM - 03:30PM
4 hours 30 minutes
Outage
  • JIRA
Upgrade the JIRA Application to version 8.5.5 - JIRA will be unavailable for all users from 11:00 on 11th August 2020 while we upgrade the application to the latest long-term support release of the JIRA product. Planned
planned

11-Aug-2020
03:30PM - 05:00PM
1 hour 30 minutes
At risk
WorkTribe Maintenance and Auto Patching

More info
11-Aug-2020
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe will be at risk from 05:30 PM — 06:30 PM on Tuesday 11th August 2020. It will then be unavailable to users from 05:30 PM — 06:30 PM on Thursday 13th August 2020. Planned
planned

13-Aug-2020
05:30PM - 06:30PM
1 hour
Outage
Windows Patching

More info
From: 19-Aug-2020 - 12:00AM
To:      21-Aug-2020 - 12:00PM
2 days 12 hours
At risk
  • ITI Managed Windows Server Systems
Monthly Microsoft Patching Process from Midnight Wednesday 19th August until 12:00 Friday 21st August. Planned
planned

Office 365 Security Hardening

More info
19-Aug-2020
08:30AM - 09:00AM
30 minutes
At risk
  • Core Network
  • Office365
New Microsoft rules are to be introduced that will create a warning banner on incoming emails that carry a weblink from external senders. An initial pilot was successfully run for a subset of ISG staff in April. A further pilot which includes all ISG staff and volunteers from MVM, CSE and CAHSS is scheduled to run on the Wednesday 1st July. University wide go-live is scheduled for Wedndesday 29th July. Cancelled
cancelled

19-Aug-2020
09:00AM - 05:00PM
8 hours
At risk

Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title Time Impact Affected Services Description Planning
Issues with uploading content and logging in to Media Hopper Create

More info
03-Aug-2020
01:00PM - 02:15PM
1 hour 15 minutes
Degraded
  • Media Hopper Create
We have been alerted by the supplier that there may currently be intermittent issues either logging in to Media Hopper Create, or uploading content to the service. When trying to upload a file, you may be shown a message saying 'Oops! Entry could not be created', and the upload will fail. The supplier are working to resolve this issue, and we will continue to monitor the situation and update this entry once we have further information. UPDATE AT 14:15 3/8/2020 The supplier have deployed a fix for this issue, so content uploads should complete correctly again now, and all users should be able to login. We will continue to monitor the service throughout the day and will update this alert if there are any further issues. Unplanned
Complete
completed-unplanned

From: 03-Aug-2020 - 02:15PM
To:      04-Aug-2020 - 09:00AM
18 hours 45 minutes
At risk
Library Alma System and DiscoverEd - at risk - DiscoverEd Search, E-journal

More info
From: 01-Aug-2020 - 10:00PM
To:      02-Aug-2020 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
The ALMA Library system and DiscoverEd, which include DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" between Saturday 1st August at 22:00 and Sunday 2nd August at 04:00. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected Planned
planned

Turnitin Scheduled Maintenance

More info
01-Aug-2020
04:00PM - 10:00PM
6 hours
Outage
  • Learn
  • Moodle
  • Turnitin
Global downtime scheduled by Turnitin to update and maintain their global cloud-based assessment tools. Turnitin will be unavailable for accepting submissions, marking and feedback during the stated period impacting student and staff users of the service. The maintenance will run from 4pm to 10pm on 1 August. Planned
Complete
completed-planned

Parking Permit Website unavailable

More info
From: 31-Jul-2020 - 01:00PM
- Ongoing
5 days 4 hours
Outage
  • Parking Permits
Parking Permit Website unavailable. See I200731-0965. Investigation between Vendor and IS in progress. Unplanned
unplanned

UniDesk Edinburgh login issues

More info
31-Jul-2020
07:30AM - 08:00AM
30 minutes
Outage
  • UniDesk
UniDesk Edinburgh is not currently logging in when using Operator or Self Service logins. Service Management are investigating. Unplanned
Complete
completed-unplanned

OneTrust Scheduled Maintenance

More info
From: 30-Jul-2020 - 09:00PM
To:      31-Jul-2020 - 01:00AM
4 hours
Outage
  • OneTrust
OneTrust will undergo scheduled maintenance on the following date/time: 30/07/2020 21:00 31/07/2020 01:00 Unplanned
Complete
completed-unplanned

Replay Scheduler - Academic Year Rollover

More info
30-Jul-2020
09:00AM - 05:00PM
8 hours
Outage
  • Lecture Recording
The Replay Scheudler is having the academic year rollover procedure applied today and will eb subject to an outage whilst this work is completed. Agreed - Short Notice
Complete
completed-shortNotice

From: 30-Jul-2020 - 05:00PM
To:      31-Jul-2020 - 05:00PM
1 day
At risk
Planned maintenance of Uninterruptible Power Supply - Mary Somerville DC

More info
30-Jul-2020
08:30AM - 12:30PM
4 hours
At risk
  • Services using the Mary Somerville datacentre at JCMB
An engineer from the UPS supplier (Kohler) will conduct planned maintenance of the two UPS systems which provide backup power to the Mary Somerville datacentre, including impedance testing of the battery strings. During this work, each UPS will be offline for a period of time, meaning the datacentre will be running on reduced backup power capacity. Planned
Complete
completed-planned

Bamboo Application Deployment Service Outage

More info
29-Jul-2020
10:00AM - 01:00PM
3 hours
Outage
  • Bamboo
The Bamboo Application Deployment Service will be unavailable on Wednesday 29th of July, from 10:00AM until 12:00PM. It should then be considered "At Risk" until 5:00PM. Update: Due to implemntation issues, the outage period has been extended to 13:30. Update: Work competed at 13:00 System access is now available. At risk period continues until 17:00. Planned
Complete
completed-planned

29-Jul-2020
01:00PM - 05:00PM
4 hours
At risk
Migration of DNS,DHCP and EDLAN-DB to DDI server

More info
29-Jul-2020
11:00AM - 01:00PM
2 hours
At risk
  • Core Network
The core network should be considered at risk from 11:00 AM — 01:00 PM on Wednesday 29th July 2020. Cancelled
cancelled

Planned maintenance of Uninterruptible Power Supply - Secure Corridor JCMB

More info
29-Jul-2020
09:00AM - 12:00PM
3 hours
At risk
  • Rooms in the secure corridor
Engineers will carry out planned maintenance of the UPS providing backup power to the rooms in the secure corridor at JCMB. These rooms house systems used by SRUC, in addition to cancer.ucs.ed.ac.uk. Work will include impedance testing of the battery string. During this work, the UPS will be in by-pass. A simultaneous loss of mains power would result in a loss of service. Planned
Complete
completed-planned

Apps.ed.ac.uk Web version currently unavailable

More info
29-Jul-2020
09:00AM - 10:00AM
1 hour
Degraded
  • Apps.ED Service
Currently the Apps.ED Service is unavailable via the Web version, The workaround is to use the desktop app (Citrix workspace/receiver) Unplanned
Complete
completed-unplanned

Upgrade firmware on Netscaler load balancers

More info
From: 29-Jul-2020 - 08:00AM
To:      30-Jul-2020 - 05:00PM
1 day 9 hours
At risk
  • Load Balancers
Upgrade firmware on Netscaler load balancers to address some problems as recommended by Citrix Inc. Agreed - Short Notice
Complete
completed-shortNotice

WorkTribe Maintenance and Auto Patching

More info
28-Jul-2020
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe will be at risk from 05:30 PM — 06:30 PM on Tuesday 28th July 2020. The autopatching on Thursday 30th July 2020 has been cancelled. Planned
Complete
completed-planned

UPS maintenance Appleton Tower at risk

More info
28-Jul-2020
10:30AM - 02:30PM
4 hours
At risk
  • Services using the Appleton Tower datacentre
UPS maintenance Appleton Tower at risk, Tuesday 28th July 10:30 -14:30. Planned maintenance of the Uninterruptible Power Supply backing up the Appleton Tower datacentre. Each UPS will be offline while being maintained. Planned
Complete
completed-planned

Intermittent issues uploading content to Media Hopper Create

More info
27-Jul-2020
11:10AM - 12:20PM
1 hour 10 minutes
Degraded
  • Media Hopper Create
There are currently intermittent issues uploading content to Media Hopper Create directly through the 'Add New' menu on the website at https://media.ed.ac.uk or through the 'Add New' option in the Media Hopper Create Mashup Tools in Learn and Moodle. When trying to upload, a blank progress bar may appear, and the content will not be uploaded. The supplier for the service is currently investigating this issue, and this alert will be update to reflect any new information. Uploading presentations recorded using the Media Hopper Create desktop recorder tool, Kaltura Capture, appears to unaffected, as does the playback of content on the service. UPDATE AT: 27th JULY 2020 - 12:20 We have heard from the supplier that they have deployed a fix for this issue, so content uploaded to Media Hopper Create through the website or Learn/Moodle mashup tools should complete correctly now. We will continue to monitor this throughout the day. Unplanned
Complete
completed-unplanned

27-Jul-2020
12:20PM - 05:00PM
4 hours 40 minutes
At risk
Core (Datacentre) Firewall Migration - (CANCELLED IF 18th IS SUCCESSFUL)

More info
25-Jul-2020
10:00AM - 10:30AM
30 minutes
Outage
  • Core Firewall
CIS are migrating the Core/Datacentre Firewall to the new Fortinet Hardware as part of the Network Replacement Project. The existing rules will be transposed from old to new platform. Due to the manner of traffic flows on the firewall, the migration must happen as a single event instigated by a routing change, at which point all traffic currently flowing via the ASA firewall will be redirected towards the new FortiGate firewall. Cancelled
cancelled

25-Jul-2020
10:31AM - 05:00PM
6 hours 29 minutes
At risk
Accommodation, Catering and Events [ACE] Critical Patching

More info
23-Jul-2020
06:00AM - 06:30AM
30 minutes
At risk
  • Kinetix (KX)
Accommodation, Catering and Events [ACE] require critical patching. The Accommodation, Catering and Events [ACE] applications should be considered 'At Risk' during this time. Planned
planned

24-Jul-2020
06:00AM - 06:30AM
30 minutes
At risk
Degarded service for Webcentral

More info
23-Jul-2020
12:15PM - 03:45PM
3 hours 30 minutes
Degraded
  • WebCentral
Some users were experiencing a degraded or no service of Webcentral following the restart at 12. Unplanned
unplanned

WebCentral and WebCentralCad applications unavailable

More info
23-Jul-2020
12:00PM - 12:30PM
30 minutes
Outage
  • WebCentral
WebCentral and WebCentralCad will be unavailable whilst a restart of the applicaion is undertaken to resolve a current issue. Agreed - Short Notice
Complete
completed-shortNotice

Digital Research Services Website outage

More info
23-Jul-2020
09:00AM - 11:30AM
2 hours 30 minutes
Outage
  • DRS website
Digital Research Services Website outage Thursday 23rd July 09:00 - 11:30, service should be considered at risk until 17:00. Planned
Complete
completed-planned

23-Jul-2020
11:30AM - 05:00PM
5 hours 30 minutes
At risk
Worktribe unavailable

More info
22-Jul-2020
05:00PM - 11:59PM
6 hours 59 minutes
Outage
  • Worktribe
The Worktribe application is being upgraded from v3.1 to v2020.1. The upgrade will be carried out by Worktribe and the service will be unavailable during the upgrade from 5pm on Wednesday 22nd July to 10pm the same day. The change will subsequently be tested by the project team. The service will be considered 'At Risk' from 10pm on Wednesday 22nd July until 9am on Thursday 23rd July. Delay in completion has meant that sign off remains outstanding and service will be considered at risk for longer than expected, up until 11:00am. Planned
Complete
completed-planned

From: 22-Jul-2020 - 11:59PM
To:      23-Jul-2020 - 11:00AM
11 hours 1 minutes
At risk
Apps.ed.ac.uk currently unavailable

More info
22-Jul-2020
10:00AM - 11:20AM
1 hour 20 minutes
Outage
  • Apps.ED Service
The Apps.ED service is currently unavailable for all users of the service, IS are currently investigating this issue. Unplanned
Complete
completed-unplanned

Exam Papers moving to new application/VM

More info
From: 22-Jul-2020 - 09:00AM
To:      23-Jul-2020 - 05:00PM
1 day 8 hours
At risk
  • Exam Papers
Exam papers papers.ed.ac.uk will be moved from collections.ed platform to new DSpace application of its own (lac-exams-live.is.ed.ac.uk) Planned
Complete
completed-planned

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