IS Alerts
Today's Alerts
| Title | Time | Impact | Affected Services | Description | Criticality |
|---|---|---|---|---|---|
| Firewall updates to Eddie and Eleanor | Thu 29-Oct-26, 11:00 Until Thu 29-Oct-26, 13:00 |
2 hours At Risk |
| Firewall updates to Eddie and Eleanor | Low |
| Essential Maitenance for ISG applications | Wed 28-Oct-26, 13:30 - Ongoing |
5 days, 6 hours, 11 minutes At Risk |
| We need to deploy a new patch for the following applications: IDM Applications Dashboard, Committee Intranet, IS Alerts, LabAvailability, Media Hopper Replay Scheduler, Notification Service, Quickcalls, Search integration with Funnelback, Card Photos Image Service and CardExchange integration (CardAPI), Events Attendance, Collaborate Data Retention Tool, Media Hopper Create Group Manager, SCP Admin Teacher, IDM User Interface - idmactions, Unlearn - Learn Data Retention and GDPR , Kaltura Data Retention and GDPR , SCP report, Student Groupmail Service SGS -m365, | High |
| UniDesk intermittent connection issues | Tue 27-Oct-26, 09:10 - Ongoing |
6 days, 10 hours, 31 minutes Degraded Service |
| UPDATE: Latest from TOPdesk/ HEFESTIS - We suspect these symptoms may be related to a disruption involving Cloudflare or Fortinet, but this has not yet been confirmed. We are also investigating blank pages and incorrect layouts, particularly in Imports and Automated Actions. These symptoms appear consistent with a browser cache issue and may vary between browsers. We are working to determine whether they are related to the disruption described above or to a recent change in TOPdesk. Another update is due at 5pm. Some University of Edinburgh UniDesk users are seeing issues with making / retaining a connection to UniDesk this morning. We reported this to HEFESTIS and they have now notified us that they've been in touch with the vendor (TOPdesk) and they have declared a Major Incident relating to these problems: We are currently experiencing issues with: • TOPdesk login: Users can log in at times, but login attempts fail at other times. • Switching between SSP and Operator: Switching works at times, but fails or becomes unresponsive at other times. • My TOPdesk login: Users can sometimes log in, while at other times they cannot. • Page display: Pages, particularly Imports and Automated Actions, sometimes load correctly and sometimes display a blank white screen or an incorrect layout. • Incident content: Incident details sometimes appear immediately, but at other times the browser page must be refreshed to display them. • TOPdesk availability: TOPdesk becomes unreachable and then accessible again. This occurs both within and outside the customer’s network, including in private browsing mode. • Emails are not displayed right, preview is not available. The issue currently affects Microsoft Edge, Google Chrome, Firefox and Safari. Clearing your browser’s cache may resolve the issue. We have had reports from members already that have been impacted, and we have raised this with TOPdesk directly. TOPdesk’s latest comms as of 10:15 states another update is due at 1pm UK time. | Low |
| Upgrade TKGI Kubernetes platform to v1.26.2 | Mon 19-Oct-26, 09:00 Until Mon 02-Nov-26, 17:00 |
14 days, 8 hours At Risk |
| Upgrade TKGI platform release from current to latest approved. Work will be spread over three weeks to satisfy both vendor and customer requirements. | Low |