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Currently Open Alerts

Current Alerts

There are currently no service alerts for today.

Recently Closed Alerts

Recently Closed Alerts

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Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title Time Impact Affected Services Description Planning
Pure Cloud Portal Application - Supplier Maintenance

More info
28-May-2022
08:00AM - 05:00PM
9 hours
At risk
  • Pure Cloud Portal
Pure Cloud Portal Application - the suppliers Elsevier are applying maintenance to the servers but no impact on the service is expected Agreed - Short Notice
shortNotice

Pebble+ & ATLAS Update

More info
30-May-2022
07:00AM - 07:10AM
10 minutes
Outage
  • Pebble+ & ATLAS
Pebble Learning will be carrying out a minor update of Pebble+ and ATLAS to bring the platform onto version 2022.5. Unplanned
unplanned

30-May-2022
07:10AM - 07:40AM
30 minutes
At risk
eOPAS outage during upgrade

More info
31-May-2022
08:00AM - 01:00PM
5 hours
Outage
  • eOPAS Service only
Users will not be able to use eOPAS while the upgrade takes place (to eOPAS v 6.8.3.1). The current eOPAS system is only compatible with Internet Explorer, which is scheduled to be removed from support as of 25th June 2022. The upgraded version, V 6.8.3.1 will run with Microsoft Edge when configured in IE mode. Planned
planned

31-May-2022
01:00PM - 05:00PM
4 hours
At risk
WorkTribe Maintenance and Auto Patching

More info
31-May-2022
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe application will automatically be patched by vendor. Planned
planned

EUCLID Outage

More info
01-Jun-2022
06:00AM - 06:20AM
20 minutes
Outage
  • EUCLID web
EUCLID will experience a short outage between 6:00 am and 6:20 am while essential security patches are applied to the server. The application should be considered At Risk until 8:00 am. The application servers will be restarted following patching, but there should be no loss of service for eVision. Client outage has been agreed. Planned
planned

01-Jun-2022
06:20AM - 08:00AM
1 hour 40 minutes
At risk
Moodle server patching restarts

More info
01-Jun-2022
06:00AM - 08:00AM
2 hours
At risk
  • Moodle
Moodle DEV, TEST and LIVE servers will be restarted between 06:00 and 08:00am as part of regular Linux patching. LIVE service should be considered at risk during this period. Application server restarts are staggered to allow load balancing to keep the service available where possible. Planned
planned

UWS and EdWeb at risk - regular monthly patching

More info
01-Jun-2022
07:00AM - 08:00AM
1 hour
At risk
  • University Website
UWS & EdWeb will be at risk over the period of patching. Just 2 of the 4 servers are patched at the same time so therefore this is marked as at risk. There is the potential risk that users may lose their sessions, but this risk is very low. Cancelled
cancelled

02-Jun-2022
07:00AM - 08:00AM
1 hour
At risk
eFinancials Outage

More info
01-Jun-2022
07:00AM - 07:20AM
20 minutes
Outage
  • E-Financials
eFinancials will experience a brief outage between 7:00 - 7:20am while essential security patches are applied to the server. There will also be an At-Risk period from 7:20 - 9:00am. Planned
planned

01-Jun-2022
07:20AM - 09:00AM
1 hour 40 minutes
At risk
SOA, IDM, Event Booking at risk

More info
01-Jun-2022
07:00AM - 09:00AM
2 hours
At risk
  • Event Booking
  • ID Management
Due to a regular update of the system the SOA, IDM (Live and TEST) will be considered at risk between 07:00 and 09:00 AM. Planned
planned

MyED at risk

More info
01-Jun-2022
07:00AM - 08:00AM
1 hour
At risk
  • MyEd
MyEd will be at risk over a period of patching. Just 3 of the 6 servers are patched at the same time so therefore MyEd is marked as at risk. There is the potential risk that users may lose their sessions, but this risk is very low. Planned
planned

02-Jun-2022
07:00AM - 08:00AM
1 hour
At risk
Wiki - Patching restarts

More info
01-Jun-2022
07:00AM - 07:30AM
30 minutes
Outage
  • Central Wiki Service
The Wiki's application server is set to restart at 7am on the first Wednesday of every month for regular Linux patching. Service can be expected to be unavailable while the server restarts around 7am, and at risk for a while after until around 8am. Planned
planned

01-Jun-2022
07:30AM - 08:00AM
30 minutes
At risk
JIRA, UoE website search, PURE, Hosted sites outage

More info
01-Jun-2022
08:00AM - 08:20AM
20 minutes
Outage
  • Hosted Websites
  • PURE
Several Linux servers need to be patched. This includes LIVE, TEST and DEV for the following systems: JIRA, UoE website search, PURE, Hosted sites. The following systems will be unavailable: JIRA, Hosted Websites, PURE and Drupal services between 8 am and 8:20 am and should be considered at risk until 10 am. Planned
planned

01-Jun-2022
08:20AM - 10:00AM
1 hour 40 minutes
At risk
ACF - Network migration

More info
01-Jun-2022
10:00AM - 11:00AM
1 hour
Outage
  • ACF EdLAN network
There will be shorts periods (5 and 30 seconds) of network outage as each VLAN is migrated which will affect all teams using ECDF systems and services in the ACF for a limited period. Planned
planned

SPSS License Service - Outage

More info
01-Jun-2022
03:00PM - 05:00PM
2 hours
Outage
  • Application Licensing
THALES Engineers think they have identified the code branch which is crashing our servers. The SPSS License Manager will be upgraded again and new diagnostic binaries will be used to capture more detailed information for THALES to pinpoint the problem. The old license manager will be restored after the logs have been collected. Planned
planned

DataStore unavailable

More info
From: 03-Jun-2022 - 12:00PM
To:      05-Jun-2022 - 05:30PM
2 days 5 hours 30 minutes
Outage
  • User File Store
  • datastore
DataStore will be shut down for fibre channel switch replacement. This will affect anything that uses SDX/Managed desktop resources. Any persistent connections to DataStore will drop and will need to be reconnected when the service resumes. External services that rely on DataStore will be unavailable. Planned
planned

IDM and VRS upgrade

More info
07-Jun-2022
08:00AM - 05:00PM
9 hours
Outage
  • ID Management
  • VRS
No new data or modifications for staff, student and visitor records. Major services affected: EUCLID, People & Money, EASE, email and MyEd. Planned
planned

From: 07-Jun-2022 - 05:01PM
To:      08-Jun-2022 - 05:00PM
23 hours 59 minutes
At risk
Jira DB Oracle upgrade

More info
07-Jun-2022
08:00AM - 09:00AM
1 hour
Outage
  • Jira
Jira DB Oracle version will be upgraded from version 19.9 to 19.13, Jira users will not have access during the upgrade. Planned
planned

07-Jun-2022
09:00AM - 05:00PM
8 hours
At risk
Wiki Database Maintenance

More info
08-Jun-2022
02:00PM - 06:00PM
4 hours
Outage
  • Central Wiki Service
Wiki Oracle database version upgrade under project COM067: Wiki will be unavailable for all users while the database maintenance takes place. The service should then be consider at risk, although no additional disruption is expected. Planned
planned

From: 08-Jun-2022 - 06:00PM
To:      09-Jun-2022 - 12:00PM
18 hours
At risk

Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title Time Impact Affected Services Description Planning
Web Central / CAD Unavailable

More info
25-May-2022
09:05AM - 09:20AM
15 minutes
Outage
  • WebCentral
I220517-0182 Building Ops Console Error on WebCentral Restart of application required Agreed - Short Notice
Complete
completed-shortNotice

25-May-2022
01:00PM - 01:15PM
15 minutes
Outage
Datastore samba patching to v4.15

More info
From: 25-May-2022 - 09:00AM
To:      26-May-2022 - 05:00PM
1 day 8 hours
Degraded
  • datastore
Patch SAMBA on the back end storage servers to 4.15 to ensure continued support for security patches in the future. The service impact is low. Each college will drop connectivity for a few seconds up to three times in the defined time, with one slightly longer outage of up to a minute. Planned
Complete
completed-planned

Upgrade of the Pure application

More info
24-May-2022
09:00AM - 02:00PM
5 hours
Outage
  • PURE
The upgrade will be affecting Pure users during the outage time specified above. Planned
Complete
completed-planned

24-May-2022
02:00PM - 05:00PM
3 hours
At risk
Serengeti Document Managment Application upgrade

More info
24-May-2022
09:30AM - 11:15AM
1 hour 45 minutes
Outage
  • Document Management
Serengeti Document Managment Application upgrade. Update: Upgrade completed successfully. Agreed - Short Notice
Complete
completed-shortNotice

24-May-2022
11:15AM - 05:00PM
5 hours 45 minutes
At risk
People and Money unavailable

More info
From: 20-May-2022 - 09:00PM
To:      21-May-2022 - 04:00PM
19 hours
Outage
  • People and Money
Oracle will apply: Fusion Applications Update 22B and the May Maintenance Pack and Weekly Maintenance Pack for Fusion Applications Update 22B Planned
Complete
completed-planned

WorkTribe Maintenance and Auto Patching

More info
17-May-2022
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe application will automatically be patched by vendor. LIVE will be patched to the latest release. Planned
planned

19-May-2022
05:30PM - 06:30PM
1 hour
Outage
Web Central / CAD Unavailable

More info
19-May-2022
11:00AM - 11:30AM
30 minutes
Outage
  • WebCentral
I220517-0182 Building Ops Console Error on WebCentral Restart of application required Agreed - Short Notice
shortNotice

EdWeb 'At Risk' period during updates

More info
19-May-2022
08:00AM - 10:00AM
2 hours
At risk
  • EdWeb
Deployment of Drupal security and module updates. EdWeb editors may not have access to the CMS (editorial interface) during the update window: 08:00 AM, 19-May-22 — 10:00 AM, 19-May-22 Planned
Complete
completed-planned

Web Central / CAD Unavailable

More info
18-May-2022
03:10PM - 03:20PM
10 minutes
Outage
  • WebCentral
I220517-0182 Building Ops Console Error on WebCentral Restart of application required after switching on Debug. Agreed - Short Notice
Complete
completed-shortNotice

18-May-2022
03:25PM - 03:35PM
10 minutes
Outage
Power BI Premium Gen2 Update

More info
18-May-2022
08:30AM - 08:35AM
5 minutes
Outage
  • Power BI
Our Power BI tenancy will be updated from the current Gen1 version to Power BI Premium Gen2. Microsoft state that there is no downtime and that the update should take no longer than 10 minutes. I am putting a 5 minute outage to cover any refresh issues that may occur at the time we enable this feature. We will test the Gateway and Reports afterwards to ensure that it is working OK. Planned
Complete
completed-planned

18-May-2022
08:35AM - 09:30AM
55 minutes
At risk
Wired and Wireless network upgrade, Central Area

More info
From: 18-May-2022 - 08:00AM
To:      26-May-2022 - 05:00PM
8 days 9 hours
Outage
  • Edge Network
The wired and wireless network will be replaced in the following buildings at the Central Area: 16-20,21,22 & 23 George Square and Lauriston Place There will be a loss of wired and wireless connectivity during the schedule time for long periods (up to 3hrs). Planned
planned

Microsoft Teams - Email channel feature broken

More info
From: 18-May-2022 - 08:00AM
To:      19-May-2022 - 09:00AM
1 day 1 hour
Degraded
  • Office365
Emails sent to Microsoft Teams channels may result in an undeliverable message. Microsoft have been alerted to the issue and its now under investigation. End users should make use of direct posting to channels or use an alternative communication method as a workaround in the meantime. Unplanned
Complete
completed-unplanned

Microsoft Teams - Email channel feature broken

More info
18-May-2022
08:00AM - 08:01AM
1 minutes
Degraded
  • Office365
Emails sent to Microsoft Teams channels may result in an undeliverable message. Microsoft have been alerted to the issue and its now under investigation. End users should make use of direct posting to channels or use an alternative communication method as a workaround in the meantime. Unplanned
Complete
completed-unplanned

Eddie q* commands returning an error.

More info
From: 17-May-2022 - 05:00PM
To:      18-May-2022 - 09:00AM
16 hours
At risk
  • eddie
Update 18:50 we believe this is resolved, but will keep the service AT RISK until 9am. Eddie (was) returning an error when doing q* commands - qsub, qstat, qlogin etc. ECDF are aware and investigating. Running jobs and accessing data may return IO errors. Updates will be supplied as we get more information. Unplanned
Complete
completed-unplanned

Web Central / CAD Unavailable

More info
17-May-2022
12:00PM - 12:30PM
30 minutes
Outage
  • WebCentral
I220517-0182 Building Ops Console Error on WebCentral Restart of server required Agreed - Short Notice
Complete
completed-shortNotice

Wiki Database Maintenance

More info
17-May-2022
08:00AM - 12:00PM
4 hours
Outage
  • Central Wiki Service
Wiki will be unavailable for all users while the database maintenance takes place. The service should then be consider at risk, although no additional disruption is expected. Cancelled
cancelled

17-May-2022
12:00PM - 05:00PM
5 hours
At risk
Web Central Unavailable

More info
17-May-2022
08:50AM - 09:05AM
15 minutes
Outage
  • WebCentral
I220517-0182 Building Ops Console Error on WebCentral Restart required Agreed - Short Notice
Complete
completed-shortNotice

17-May-2022
10:00AM - 10:15AM
15 minutes
Outage
Journyx Upgrade

More info
14-May-2022
01:00PM - 11:00PM
10 hours
Outage
  • Journyx
Journyx SaaS platform will be upgraded by the supplier to version 12.6.0 Users will not be able to access or update Journyx during this period. Planned
Complete
completed-planned

Parking System Outage

More info
13-May-2022
08:00AM - 11:30AM
3 hours 30 minutes
Outage
  • Parking
The University's Parking Permit system is currently unavailable. Users are currently receiving error message "Web Login Service - Stale Request" when logging in. The Parking Team are aware of the issue and have been in touch with Vendor Unplanned
Complete
completed-unplanned

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