The University of Edinburgh | IS Alerts

Currently Open Alerts

Current Alerts

Title	Time	Impact	Affected Services	Description	Planning
Eleanor Cloud Service Degraded More info	From: 17-Jan-2019 - 09:00AM - Ongoing	64 days 8 hours Degraded	Office365 Eleanor Cloud	UPDATE 20/03/19 The service continues to run with the following limitations: 1) Internet access from instances on the private network continues to be disabled. This applies to all instances on the free tier. For instances in paid projects the option to use the public network is available. 2) Security groups are sometimes not applied as set. Additionally, there is currently work being done on the networking component which may cause other unexpected behaviour. Please email IS.Helpline@ed.ac.uk to report any issues.	Agreed - Short Notice
Windows Patching More info	From: 20-Mar-2019 - 12:00AM To:      22-Mar-2019 - 05:00PM	2 days 17 hours At risk	ITI Managed Windows Server Systems	Monthly Microsoft Patching Process. March 2019 Windows 2008 R2 servers - March patches includes a servicing stack update for Windows 2008 R2 servers. This requires to installed separately from the other updates. As such Windows 2008 R2 servers will patch and reboot twice. Depending on the patch schedule settings this will either be over consecutive days or consecutive weeks.	Planned
	From: 27-Mar-2019 - 12:00AM To:      29-Mar-2019 - 05:00PM	2 days 17 hours At risk
Accommodation, Catering and Events [ACE] Critical Patching More info	21-Mar-2019 06:00AM - 06:30AM	30 minutes At risk	Kinetix (KX)	Due to server work, Accommodation, Catering and Events [ACE] applications will face an 'At Risk' period for critical patching	Planned
	22-Mar-2019 06:00AM - 06:30AM	30 minutes At risk
Learn Upgrade More info	From: 22-Mar-2019 - 06:00PM To:      23-Mar-2019 - 01:00PM	19 hours Outage	Learn	Learn will be unavailable due to essential patching. Learn will be upgraded to Q4 2017 CU6.	Planned
	From: 23-Mar-2019 - 01:00PM To:      24-Mar-2019 - 09:00AM	20 hours At risk

Recently Closed Alerts

Recently Closed Alerts

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
Learn Upgrade More info	From: 22-Mar-2019 - 06:00PM To:      23-Mar-2019 - 01:00PM	19 hours Outage	Learn	Learn will be unavailable due to essential patching. Learn will be upgraded to Q4 2017 CU6.	Planned
	From: 23-Mar-2019 - 01:00PM To:      24-Mar-2019 - 09:00AM	20 hours At risk
eFinancials unavaible due to apply code enhancements More info	26-Mar-2019 12:30PM - 01:30PM	1 hour Outage	E-Financials	eFinancials requires downtime to users in order to deploy code changes	Agreed - Short Notice
	26-Mar-2019 01:30PM - 02:30PM	1 hour At risk
Windows Patching More info	From: 20-Mar-2019 - 12:00AM To:      22-Mar-2019 - 05:00PM	2 days 17 hours At risk	ITI Managed Windows Server Systems	Monthly Microsoft Patching Process. March 2019 Windows 2008 R2 servers - March patches includes a servicing stack update for Windows 2008 R2 servers. This requires to installed separately from the other updates. As such Windows 2008 R2 servers will patch and reboot twice. Depending on the patch schedule settings this will either be over consecutive days or consecutive weeks.	Planned
	From: 27-Mar-2019 - 12:00AM To:      29-Mar-2019 - 05:00PM	2 days 17 hours At risk
UniDesk Quick Calls upgrade More info	02-Apr-2019 09:00AM - 11:00AM	2 hours Outage	UniDesk	UniDesk Quick Calls will require an outage from 09:00AM to 11:00AM on 2nd April 2019 due to a change to the authentication service being used. A new landing page will also be added during the same time for each institution.	Planned
HR & Payroll Unavailable - P11D More info	02-Apr-2019 01:00PM - 03:30PM	2 hours 30 minutes Outage	HR/Payroll	HR and Payroll will be unavailable whilst legislative patches are applied with a further 'at risk' period to follow.	Planned
	02-Apr-2019 03:30PM - 05:00PM	1 hour 30 minutes At risk
Event Booking degraded service (whilst HR & Payroll Unavailable) More info	02-Apr-2019 01:00PM - 03:30PM	2 hours 30 minutes Degraded	Event Booking	Event Booking may have a degraded service whilst HR/Payroll Tax Year End patches take place.	Planned
SAP BI Explorer Search Issue More info	From: 03-Apr-2019 - 05:00PM To:      04-Apr-2019 - 10:00AM	17 hours Degraded	Reporting + Analytics (BI Suite)	Implement a small change to fix explorer search issue.	Agreed - Short Notice
Worktribe LIVE unavailable More info	04-Apr-2019 06:00PM - 08:00PM	2 hours Outage	Worktribe	The LIVE environment for Worktribe will be unavailable between 6pm and 8pm on Thursday 4th April as Worktribe will be moving primary hosting provider. The Worktribe application will be considered At Risk until Friday 5th April till 10am.	Planned
	From: 04-Apr-2019 - 08:00PM To:      05-Apr-2019 - 10:00AM	14 hours At risk
At risk - Preparation for JCMB weekend work More info	05-Apr-2019 11:00AM - 03:00PM	4 hours At risk	Central Wiki Service Kinetix (KX) MyEd	At risk fail over work in preparation for the weekend work at JCMB: https://alerts.is.ed.ac.uk/index.cfm?fuseaction=view_alert&alert_id=8264 (to remove the dependency on JCMB)	Planned
EdWeb read-only More info	From: 05-Apr-2019 - 05:00PM To:      06-Apr-2019 - 05:00PM	1 day Degraded	EdWeb	EdWeb will be made read-only in preparation for the JCMB weekend work: https://alerts.is.ed.ac.uk/index.cfm?fuseaction=view_alert&alert_id=8264	Planned

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Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
Appleton Tower data centre at risk More info	21-Mar-2019 09:00AM - 05:00PM	8 hours At risk	All systems and network equipment running in Appleton Tower Data Centre	Appleton Tower data centre at risk, Thursday 21st March 09:00 - 17:00. UPS Ltd Service engineers will attend on the 21st March on site from 08:30 to carry out the UPS battery changeover. This is expected to take all day. Note, this is point at which there will be no UPS back-up. There is a risk that if the mains power is lost, a switch over to generator back-up power, rather than UPS, will be needed.	Planned
Accommodation, Catering and Events [ACE] Critical Patching More info	21-Mar-2019 06:00AM - 06:30AM	30 minutes At risk	Kinetix (KX)	Due to server work, Accommodation, Catering and Events [ACE] applications will face an 'At Risk' period for critical patching	Planned
	22-Mar-2019 06:00AM - 06:30AM	30 minutes At risk
Worktribe Unavailable More info	18-Mar-2019 01:00AM - 01:10AM	10 minutes Outage	Worktribe	Worktribe Unavailable between 1am and 1:10am due to snapshot taking place around this time. I190107-0018 Worktribe is Up With Supplier to investigate. Retrospective alert.	Agreed - Short Notice Complete
	21-Mar-2019 01:00AM - 01:10AM	10 minutes Outage
Edinburgh UniDesk At Risk More info	20-Mar-2019 02:00PM - 05:00PM	3 hours At risk	UniDesk	Edinburgh UniDesk mail imports was not importing automatically eariler today, as a result we are putting Edinburgh UniDesk at risk in case of further import issues We will continue to monitor the situation.	Unplanned Complete
Edinburgh UniDesk Automatic Mail Imports not working More info	20-Mar-2019 01:10PM - 02:10PM	1 hour Degraded	UniDesk	Edinburgh UniDesk mail imports was not importing automatically.	Unplanned Complete
[Known Error] Some mail to Staffmail rejected More info	20-Mar-2019 11:30AM - 05:00PM	5 hours 30 minutes Degraded	Mail Relay Staffmail	An issue is being investigated whereby emails bound for recipients on Staffmail having addressed with the email alias format uun@ed.ac.uk or uun@exseed.ed.ac.uk are failing to be delivered. A root cause and workaround have been identified. The workaround deployed on 20/03/2019 will restore service levels to normal and we continue to investigate for a premanent solution.	Unplanned
Cloud Printing degraded service More info	20-Mar-2019 09:15AM - 09:25AM	10 minutes Degraded	Personal, Print, Copy and Scan Cloud Printing	A resource issue on one of the Cloud Print servers is causing delays with print jobs appearing for release on the MFDs	Unplanned Complete
Document management outage More info	From: 19-Mar-2019 - 09:00AM To:      20-Mar-2019 - 09:15AM	1 day 15 minutes Outage	Document Management	Document management outage, Tuesday 19th March 09:00 - Wednesday 20th March 13:00, service should be considered at risk until Wed 20th March at 17:00. Update - 10:25 20/03/2019 The database upgrade was completed ahead of schedule and service is now restored. The at risk alert will continue until 17:00 today 20th March.	Planned
	20-Mar-2019 09:15AM - 05:00PM	7 hours 45 minutes At risk
EUCLID Apache - Configuration Change More info	20-Mar-2019 09:00AM - 07:00PM	10 hours At risk	EUCLID web	EUCLID should be considered at risk while an Apache configuration change is made.	Planned
Windows Patching More info	From: 20-Mar-2019 - 12:00AM To:      22-Mar-2019 - 05:00PM	2 days 17 hours At risk	ITI Managed Windows Server Systems	Monthly Microsoft Patching Process. March 2019 Windows 2008 R2 servers - March patches includes a servicing stack update for Windows 2008 R2 servers. This requires to installed separately from the other updates. As such Windows 2008 R2 servers will patch and reboot twice. Depending on the patch schedule settings this will either be over consecutive days or consecutive weeks.	Planned
	From: 27-Mar-2019 - 12:00AM To:      29-Mar-2019 - 05:00PM	2 days 17 hours At risk
RETAIN at risk More info	19-Mar-2019 05:05PM - 05:10PM	5 minutes Outage	RETAIN	I181217-0192 - RETAIN - To fix the issue with wrong amount of material in forward dated containers C1903-098	Agreed - Short Notice Complete
CareerHub - DNS Change More info	19-Mar-2019 01:00PM - 06:00PM	5 hours At risk	CareerHub	CareerHub - DNS Change	Agreed - Short Notice Complete
WPM Callback Service unavailable More info	19-Mar-2019 10:00AM - 10:05AM	5 minutes Outage	cflinux11-kb	WPM Callback Service requires an urgent restart.	Unplanned Complete
System Center Endpoint Protection (SCEP) issues on Windows 7 machines More info	19-Mar-2019 10:00AM - Ongoing	7 hours Degraded	Windows 7 Managed Desktop	The System Center Endpoint Protection for Windows 7 machines has turned off the real-time protection on some Win 7 managed Desktop machines and the virus and spyware definitions appear to be out of date. There is a definition update for SCEP that is causing the fault, (1.289.1521.0) There is usually a new update in the afternoon. We are waiting for that update to be released to see if it fixes or can be used to fix the issue.	Unplanned Complete
WebCentralCAD Unavailable More info	18-Mar-2019 12:00PM - 12:10PM	10 minutes Outage	WebCentral	WebCentral CAD re-start required to switch off debugging - I190312-2258	Agreed - Short Notice Complete
Charitable Status in Email Footers More info	18-Mar-2019 12:00PM - 02:00PM	2 hours At risk	Mail Relay Office365 Email messaging	On Monday 18th March, the Charitable Status which gets stamped onto the footer of outbound University email messages is being added in Office 365. Emails delivered via Staffmail or Sympa mailing lists will still be stamped as they do currently. This change only affects outbound emails from mailboxes hosted in Office 365 and no impact on the flow of messaging is expected.	Planned
FPM unavailable More info	18-Mar-2019 08:25AM - 09:00AM	35 minutes Outage	fin-app-live	FPM unavailable to users.	Unplanned Complete
Electrical shut down - 328 Pleasance More info	From: 15-Mar-2019 - 10:30PM To:      16-Mar-2019 - 01:00AM	2 hours 30 minutes Outage	Electrical Shutdown	Planned electrical shut down at building 333 Pleasance Trust / Fasic on Friday 15th March from 22:30 to 01:00 on Saturday 16th. This is to allow a meter replacement.	Planned
EdWeb Deployment More info	14-Mar-2019 10:00AM - 01:00PM	3 hours Outage	EdWeb University Website Editing	EdWeb deployment for version 8.2.0. This is a low-risk security update for minor module updates and bug fixes. The front-end website will be unaffected, only editing will be unavailable	Planned
	14-Mar-2019 01:00PM - 05:00PM	4 hours At risk
eFinancials unavaible due to apply code enhancements More info	14-Mar-2019 07:30AM - 09:30AM	2 hours Outage	E-Financials	eFinancials requires downtime to users in order to deploy code changes	Cancelled
	14-Mar-2019 09:30AM - 12:00PM	2 hours 30 minutes At risk
KX Student Web Live Unavailable More info	14-Mar-2019 08:00AM - 09:00AM	1 hour Outage	Kinetix (KX)	Kinetics will deploy three changes to the Kx Accommodation Student Live. This has been signed off on test by ACE. Impact will be on the student web applications only (MyEd MyAccommodation Channel). Downtime should be minimal minutes only) Details of the changes are in: I190308-2112	Agreed - Short Notice Complete
Essential maintenance of core IT Services More info	13-Mar-2019 07:00PM - 09:00PM	2 hours Outage	Central Wiki Service EBIS E-Financials eRecruitment Event Booking HR/Payroll ID Management Learn MyEd PURE Reporting + Analytics (BI Suite)	Essential patching is required on the core database server. During this time the following priority services will be unavailable: Unavailable for 2 hours from 19:00 Central Wiki Service | Learn VLE | EBIS | eFinancials| Event Booking| MyEd |Reporting + Analytics (BI Suite) | eRecruitment | PURE| HR/Payroll This work is to ensure that our core infrastructure adheres to security standards. In order to minimise impact the work will be performed mainly outside working hours. Development and Test will be patched in advance.	Planned
	13-Mar-2019 09:00PM - 11:00PM	2 hours At risk
EUCLID DB - Ongoing scheduled patching More info	13-Mar-2019 07:00PM - 08:00PM	1 hour Outage	EUCLID web EUCLID Client	Essential patching is required on the EUCLID database server. This work is to ensure that our core infrastructure adheres to security standards. In order to minimise impact the work will be performed mainly outside working hours. Development and Test will be patched in advance.	Planned
	13-Mar-2019 08:00PM - 09:00PM	1 hour At risk
Kinetix and ACE-related websites More info	13-Mar-2019 09:30AM - 10:00AM	30 minutes Outage	Kinetix (KX) Accommodation Catering and Events	Kinetix and ACE-related websites will face an outage on Wednesday 13th March 0930-1000, with further 'at risk' period from 1000-1200. Current issue with Student MyAccommodation being unavailable. Investigation with Kx and IS Teams.	Planned Complete
	From: 13-Mar-2019 - 10:00AM To:      14-Mar-2019 - 12:00PM	1 day 2 hours At risk
WebCentralCAD Unavailable More info	12-Mar-2019 05:10PM - 05:25PM	15 minutes Outage	WebCentral	WebCentral CAD re-start required to see if resolves data sync issues.	Agreed - Short Notice Complete
Oracle HR/ eRecruitment / eFinancials Java More info	12-Mar-2019 10:30AM - 02:00PM	3 hours 30 minutes Degraded	E-Financials eRecruitment HR/Payroll	Users having issues trying to connect to Java screens due to Deployment Ruleset expired. Oracle Self Service users unaffected. Currently with IS Apps Management / ITI Desktop to investigate and resolve. Update: New version of Deployment Ruleset deployed. This may take several hours for users machines to be updated.	Unplanned Complete
Worktribe Unavailable More info	11-Mar-2019 01:00AM - 01:10AM	10 minutes Outage	Worktribe	Worktribe Unavailable between 1am and 1:10am due to snapshot taking place around this time. I190107-0018 Worktribe is Up With Supplier to investigate. Retrospective alert.	Agreed - Short Notice Complete
	12-Mar-2019 01:00AM - 01:10AM	10 minutes Outage
EUCLID downtime More info	From: 08-Mar-2019 - 02:00PM To:      10-Mar-2019 - 08:30AM	1 day 18 hours 30 minutes Outage	EUCLID web EUGEX	SITS software will be upgraded over the week-end. This is an annual process . Date has been agreed with users.	Planned
	From: 10-Mar-2019 - 08:30AM To:      11-Mar-2019 - 06:00PM	1 day 9 hours 30 minutes At risk
Worktribe Unavailable More info	08-Mar-2019 01:00AM - 01:10AM	10 minutes Outage	Worktribe	Worktribe Unavailable between 1am and 1:10am due to snapshot taking place around this time. I190107-0018 Worktribe is Up With Supplier to investigate. Retrospective alert.	Agreed - Short Notice Complete
	10-Mar-2019 01:00AM - 01:10AM	10 minutes Outage
Library Alma System and DiscoverEd - at risk More info	From: 09-Mar-2019 - 10:00PM To:      10-Mar-2019 - 04:00AM	6 hours At risk	DiscoverEd Electronic Journals	Library Alma System and DiscoverEd - at risk from 10pm on Saturday 9th March until 4am on Sunday 10th March. The ALMA Library system and DiscoverEd, which include DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk".	Planned
eAuthorisations application unavailable More info	08-Mar-2019 08:55AM - 09:05AM	10 minutes Outage	cflinux11kb/at	eAuthorisations and finance coldfusion applications unavailable	Unplanned Complete

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