IS Alerts
Today's Alerts
| Title | Time | Impact | Affected Services | Description | Criticality |
|---|---|---|---|---|---|
| Pebble+ and ATLAS Update | Thu 30-Jul-26, 06:00 Until Thu 30-Jul-26, 06:30 |
30 minutes Outage |
| Pebble Learning will be releasing an update to Pebble+ and ATLAS. There will be an outage of 30 minutes while this work is done and then an At Risk period of 30 minutes. | Low |
| Thu 30-Jul-26, 06:30 Until Thu 30-Jul-26, 07:00 |
30 minutes At Risk | ||||
| Card Exchange card production system updates | Mon 27-Jul-26, 22:00 Until Tue 28-Jul-26, 10:00 |
12 hours At Risk |
| Authentication updates are being applied to the card production system to allow for self service access for photo upload. | Low |
| Unidesk firstnames not displaying | Fri 24-Jul-26, 10:00 - Ongoing |
5 days, 17 hours, 17 minutes Degraded Service |
| UPDATE: The '-' issue appears to have been resolved but there is an ongoing further issue with names displaying incorrectly (eg. showing former names or no firstname). The vendor is continuing investigations. No other functionality is effected and Unidesk can continue to be used. RESOLVED: Some “persons” have been imported with a dash ( - ) replacing their first name. We are in touch with the vendor to ascertain what has happened and put a fix in place. | Low |
| Operating System Upgrades for Student Home and Profile Servers | Tue 21-Jul-26, 10:00 Until Thu 30-Jul-26, 17:00 |
9 days, 7 hours Outage |
| The operating system of the servers that provide the student home and roaming profile storage require upgrading from Windows Server 2016 to Windows Server 2025. The upgrade process requires that the servers be taken offline for 3-6 hours. The work will take place over two weeks, on three days of each week (Tue/Wed/Thu), two servers will be upgraded each day ('an island pair'). | High |
| BRF, Evans+ RIDU @WGH - Loss of Network | Fri 17-Jul-26, 14:20 Until Mon 20-Jul-26, 14:00 |
2 days, 23 hours, 40 minutes Outage |
| Demolition workers at the Western General Hospital have cut the fibre connecting BRF, Evans and IRDU | High |
| Mon 20-Jul-26, 14:01 Until Fri 24-Jul-26, 12:00 |
3 days, 21 hours, 59 minutes At Risk | ||||
| Collaborate screen sharing not working in Chrome (32-bit) | Tue 02-Jun-26, 12:00 - Ongoing |
57 days, 15 hours, 17 minutes Degraded Service |
| Users of Chrome 32-bit are unable to use "Share Application/Screen" in Collaborate. The user sharing the content will be able to see it but participants in the session will see a black screen. Users of Chrome 64-bit are not affected. Workaround: Other supported browsers are not affected by this issue so we recommend switching to Edge (Firefox is not supported by Collaborate) until further notice. | Medium |
| Collaborate session and recording issues | Wed 06-May-26, 09:00 - Ongoing |
84 days, 18 hours, 17 minutes Degraded Service |
| Update: Collaborate have deployed a release on 14 May which appears to have resolved in-session issues with screen sharing and camera feeds - however, recordings continue to contain errors, with camera feeds freezing and a blank screen seen in some circumstances. We are investigating various issues with Collaborate. -During the session, camera feeds may randomly freeze. -During the session, a shared screen may show to other users as a black screen. -Collaborate recordings may not render/play back correctly. Users may find there is a black screen where there should be a camera feed displayed, or a camera feed may freeze randomly. Other users have reported that PowerPoint presentations are rendering as a white screen. We are working with the vendor to resolve these issues. | Medium |