The University of Edinburgh | IS Alerts

Currently Open Alerts

Current Alerts

Title	Time	Impact	Affected Services	Description	Planning
Parking Permit Website unavailable More info	From: 31-Jul-2020 - 01:00PM - Ongoing	5 days 4 hours Outage	Parking Permits	Parking Permit Website unavailable. See I200731-0965. Investigation between Vendor and IS in progress.	Unplanned
EUCLID Outage More info	05-Aug-2020 06:00AM - 06:20AM	20 minutes Outage	EUCLID web	The application servers will be restarted following patching, but there should be no loss of service for eVision. Client outage has been agreed.	Planned
	05-Aug-2020 07:20AM - 08:00AM	40 minutes At risk
MyED at risk More info	05-Aug-2020 07:00AM - 08:00AM	1 hour At risk	MyEd	MyEd will be at risk over the period of patching. Just 3 of the 6 servers are patched at the same time so therefore MyEd is marked as at risk. There is the potential risk that users may lose their sessions, but this risk is very low	Planned
	06-Aug-2020 07:00AM - 08:00AM	1 hour At risk
SOA, Wiki, IDM and University website at risk More info	05-Aug-2020 07:00AM - 09:00AM	2 hours At risk	ID Management University Website	Due to a regular update of the system the SOA, Wiki, IDM and UoE website services (Live and TEST) will be considered at risk between 07:00 and 09:00 AM on Wednesday 5th August	Planned
E-Financials Outage More info	05-Aug-2020 07:00AM - 07:20AM	20 minutes Outage	E-Financials	eFinancials will experience a brief outage between 7:00 am - 7:20 am on Wednesday 5th August while essential security patches are applied to the server. There will also be an At Risk period from 7:20 am - 9:00 am. on the same day.	Planned
	05-Aug-2020 07:20AM - 09:00AM	1 hour 40 minutes At risk

Recently Closed Alerts

Recently Closed Alerts

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
MyED at risk More info	05-Aug-2020 07:00AM - 08:00AM	1 hour At risk	MyEd	MyEd will be at risk over the period of patching. Just 3 of the 6 servers are patched at the same time so therefore MyEd is marked as at risk. There is the potential risk that users may lose their sessions, but this risk is very low	Planned
	06-Aug-2020 07:00AM - 08:00AM	1 hour At risk
Learn at risk More info	From: 06-Aug-2020 - 05:00PM To:      07-Aug-2020 - 09:00AM	16 hours At risk	Learn	Learn at risk from 17:00 on Thursday 6th July. Learn will be upgraded by Blackboard support. We do not expect any service interruption during this upgrade.	Agreed - Short Notice
Library Alma System and DiscoverEd - at risk - DiscoverEd Search, E-journal More info	From: 08-Aug-2020 - 10:00PM To:      09-Aug-2020 - 04:00AM	6 hours At risk	DiscoverEd Electronic Journals	The ALMA Library system and DiscoverEd, which include DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" between Saturday 8th August 10 pm and 4 am on Sunday 9th August. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected	Planned
Upgrade the Brocade Data Centre switch uplinks More info	10-Aug-2020 10:00AM - 10:15AM	15 minutes Outage	All services hosted on the Brocade Data Centre switches at Appleton Tower and JCMB	CIS are increasing the size of the uplinks from the Brocade Data Centre switches to the network routers to increase the data throughput.	Planned
Shibboleth Authentication Service upgrade More info	11-Aug-2020 08:00AM - 12:00PM	4 hours At risk	Authentication and Authorisation DiscoverEd Electronic Journals Event Booking Learn Lecture Recording Moodle Office365 Timetabling UniDesk Worktribe	Tue 11 Aug 8-12am upgrades to the authentication service may require re-authentication on some services, including: DiscoverEd, Authentication and Authorisation, Event Booking, Electronic Journals, UniDesk, Moodle, Learn, Office365, Timetabling, Worktribe, Lecture Recording	Planned
Network maintenance Appleton and JCMB Data Centres More info	11-Aug-2020 09:00AM - 05:00PM	8 hours At risk	All services hosted on the Brocade Data Centre switches	Upgrade Firmware on all Brocade Data Centre Switches at Appleton Tower and JCMB Data Centres	Planned
	12-Aug-2020 09:00AM - 05:00PM	8 hours At risk
JIRA Service Upgrade More info	11-Aug-2020 11:00AM - 03:30PM	4 hours 30 minutes Outage	JIRA	Upgrade the JIRA Application to version 8.5.5 - JIRA will be unavailable for all users from 11:00 on 11th August 2020 while we upgrade the application to the latest long-term support release of the JIRA product.	Planned
	11-Aug-2020 03:30PM - 05:00PM	1 hour 30 minutes At risk
WorkTribe Maintenance and Auto Patching More info	11-Aug-2020 05:30PM - 06:30PM	1 hour At risk	Worktribe	WorkTribe will be at risk from 05:30 PM — 06:30 PM on Tuesday 11th August 2020. It will then be unavailable to users from 05:30 PM — 06:30 PM on Thursday 13th August 2020.	Planned
	13-Aug-2020 05:30PM - 06:30PM	1 hour Outage
Windows Patching More info	From: 19-Aug-2020 - 12:00AM To:      21-Aug-2020 - 12:00PM	2 days 12 hours At risk	ITI Managed Windows Server Systems	Monthly Microsoft Patching Process from Midnight Wednesday 19th August until 12:00 Friday 21st August.	Planned
Office 365 Security Hardening More info	19-Aug-2020 08:30AM - 09:00AM	30 minutes At risk	Core Network Office365	New Microsoft rules are to be introduced that will create a warning banner on incoming emails that carry a weblink from external senders. An initial pilot was successfully run for a subset of ISG staff in April. A further pilot which includes all ISG staff and volunteers from MVM, CSE and CAHSS is scheduled to run on the Wednesday 1st July. University wide go-live is scheduled for Wedndesday 29th July.	Cancelled
	19-Aug-2020 09:00AM - 05:00PM	8 hours At risk

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Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
Issues with uploading content and logging in to Media Hopper Create More info	03-Aug-2020 01:00PM - 02:15PM	1 hour 15 minutes Degraded	Media Hopper Create	We have been alerted by the supplier that there may currently be intermittent issues either logging in to Media Hopper Create, or uploading content to the service. When trying to upload a file, you may be shown a message saying 'Oops! Entry could not be created', and the upload will fail. The supplier are working to resolve this issue, and we will continue to monitor the situation and update this entry once we have further information. UPDATE AT 14:15 3/8/2020 The supplier have deployed a fix for this issue, so content uploads should complete correctly again now, and all users should be able to login. We will continue to monitor the service throughout the day and will update this alert if there are any further issues.	Unplanned Complete
	From: 03-Aug-2020 - 02:15PM To:      04-Aug-2020 - 09:00AM	18 hours 45 minutes At risk
Library Alma System and DiscoverEd - at risk - DiscoverEd Search, E-journal More info	From: 01-Aug-2020 - 10:00PM To:      02-Aug-2020 - 04:00AM	6 hours At risk	DiscoverEd Electronic Journals	The ALMA Library system and DiscoverEd, which include DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" between Saturday 1st August at 22:00 and Sunday 2nd August at 04:00. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected	Planned
Turnitin Scheduled Maintenance More info	01-Aug-2020 04:00PM - 10:00PM	6 hours Outage	Learn Moodle Turnitin	Global downtime scheduled by Turnitin to update and maintain their global cloud-based assessment tools. Turnitin will be unavailable for accepting submissions, marking and feedback during the stated period impacting student and staff users of the service. The maintenance will run from 4pm to 10pm on 1 August.	Planned Complete
Parking Permit Website unavailable More info	From: 31-Jul-2020 - 01:00PM - Ongoing	5 days 4 hours Outage	Parking Permits	Parking Permit Website unavailable. See I200731-0965. Investigation between Vendor and IS in progress.	Unplanned
UniDesk Edinburgh login issues More info	31-Jul-2020 07:30AM - 08:00AM	30 minutes Outage	UniDesk	UniDesk Edinburgh is not currently logging in when using Operator or Self Service logins. Service Management are investigating.	Unplanned Complete
OneTrust Scheduled Maintenance More info	From: 30-Jul-2020 - 09:00PM To:      31-Jul-2020 - 01:00AM	4 hours Outage	OneTrust	OneTrust will undergo scheduled maintenance on the following date/time: 30/07/2020 21:00 31/07/2020 01:00	Unplanned Complete
Replay Scheduler - Academic Year Rollover More info	30-Jul-2020 09:00AM - 05:00PM	8 hours Outage	Lecture Recording	The Replay Scheudler is having the academic year rollover procedure applied today and will eb subject to an outage whilst this work is completed.	Agreed - Short Notice Complete
	From: 30-Jul-2020 - 05:00PM To:      31-Jul-2020 - 05:00PM	1 day At risk
Planned maintenance of Uninterruptible Power Supply - Mary Somerville DC More info	30-Jul-2020 08:30AM - 12:30PM	4 hours At risk	Services using the Mary Somerville datacentre at JCMB	An engineer from the UPS supplier (Kohler) will conduct planned maintenance of the two UPS systems which provide backup power to the Mary Somerville datacentre, including impedance testing of the battery strings. During this work, each UPS will be offline for a period of time, meaning the datacentre will be running on reduced backup power capacity.	Planned Complete
Bamboo Application Deployment Service Outage More info	29-Jul-2020 10:00AM - 01:00PM	3 hours Outage	Bamboo	The Bamboo Application Deployment Service will be unavailable on Wednesday 29th of July, from 10:00AM until 12:00PM. It should then be considered "At Risk" until 5:00PM. Update: Due to implemntation issues, the outage period has been extended to 13:30. Update: Work competed at 13:00 System access is now available. At risk period continues until 17:00.	Planned Complete
	29-Jul-2020 01:00PM - 05:00PM	4 hours At risk
Migration of DNS,DHCP and EDLAN-DB to DDI server More info	29-Jul-2020 11:00AM - 01:00PM	2 hours At risk	Core Network	The core network should be considered at risk from 11:00 AM — 01:00 PM on Wednesday 29th July 2020.	Cancelled
Planned maintenance of Uninterruptible Power Supply - Secure Corridor JCMB More info	29-Jul-2020 09:00AM - 12:00PM	3 hours At risk	Rooms in the secure corridor	Engineers will carry out planned maintenance of the UPS providing backup power to the rooms in the secure corridor at JCMB. These rooms house systems used by SRUC, in addition to cancer.ucs.ed.ac.uk. Work will include impedance testing of the battery string. During this work, the UPS will be in by-pass. A simultaneous loss of mains power would result in a loss of service.	Planned Complete
Apps.ed.ac.uk Web version currently unavailable More info	29-Jul-2020 09:00AM - 10:00AM	1 hour Degraded	Apps.ED Service	Currently the Apps.ED Service is unavailable via the Web version, The workaround is to use the desktop app (Citrix workspace/receiver)	Unplanned Complete
Upgrade firmware on Netscaler load balancers More info	From: 29-Jul-2020 - 08:00AM To:      30-Jul-2020 - 05:00PM	1 day 9 hours At risk	Load Balancers	Upgrade firmware on Netscaler load balancers to address some problems as recommended by Citrix Inc.	Agreed - Short Notice Complete
WorkTribe Maintenance and Auto Patching More info	28-Jul-2020 05:30PM - 06:30PM	1 hour At risk	Worktribe	WorkTribe will be at risk from 05:30 PM — 06:30 PM on Tuesday 28th July 2020. The autopatching on Thursday 30th July 2020 has been cancelled.	Planned Complete
UPS maintenance Appleton Tower at risk More info	28-Jul-2020 10:30AM - 02:30PM	4 hours At risk	Services using the Appleton Tower datacentre	UPS maintenance Appleton Tower at risk, Tuesday 28th July 10:30 -14:30. Planned maintenance of the Uninterruptible Power Supply backing up the Appleton Tower datacentre. Each UPS will be offline while being maintained.	Planned Complete
Intermittent issues uploading content to Media Hopper Create More info	27-Jul-2020 11:10AM - 12:20PM	1 hour 10 minutes Degraded	Media Hopper Create	There are currently intermittent issues uploading content to Media Hopper Create directly through the 'Add New' menu on the website at https://media.ed.ac.uk or through the 'Add New' option in the Media Hopper Create Mashup Tools in Learn and Moodle. When trying to upload, a blank progress bar may appear, and the content will not be uploaded. The supplier for the service is currently investigating this issue, and this alert will be update to reflect any new information. Uploading presentations recorded using the Media Hopper Create desktop recorder tool, Kaltura Capture, appears to unaffected, as does the playback of content on the service. UPDATE AT: 27th JULY 2020 - 12:20 We have heard from the supplier that they have deployed a fix for this issue, so content uploaded to Media Hopper Create through the website or Learn/Moodle mashup tools should complete correctly now. We will continue to monitor this throughout the day.	Unplanned Complete
	27-Jul-2020 12:20PM - 05:00PM	4 hours 40 minutes At risk
Core (Datacentre) Firewall Migration - (CANCELLED IF 18th IS SUCCESSFUL) More info	25-Jul-2020 10:00AM - 10:30AM	30 minutes Outage	Core Firewall	CIS are migrating the Core/Datacentre Firewall to the new Fortinet Hardware as part of the Network Replacement Project. The existing rules will be transposed from old to new platform. Due to the manner of traffic flows on the firewall, the migration must happen as a single event instigated by a routing change, at which point all traffic currently flowing via the ASA firewall will be redirected towards the new FortiGate firewall.	Cancelled
	25-Jul-2020 10:31AM - 05:00PM	6 hours 29 minutes At risk
Accommodation, Catering and Events [ACE] Critical Patching More info	23-Jul-2020 06:00AM - 06:30AM	30 minutes At risk	Kinetix (KX)	Accommodation, Catering and Events [ACE] require critical patching. The Accommodation, Catering and Events [ACE] applications should be considered 'At Risk' during this time.	Planned
	24-Jul-2020 06:00AM - 06:30AM	30 minutes At risk
Degarded service for Webcentral More info	23-Jul-2020 12:15PM - 03:45PM	3 hours 30 minutes Degraded	WebCentral	Some users were experiencing a degraded or no service of Webcentral following the restart at 12.	Unplanned
WebCentral and WebCentralCad applications unavailable More info	23-Jul-2020 12:00PM - 12:30PM	30 minutes Outage	WebCentral	WebCentral and WebCentralCad will be unavailable whilst a restart of the applicaion is undertaken to resolve a current issue.	Agreed - Short Notice Complete
Digital Research Services Website outage More info	23-Jul-2020 09:00AM - 11:30AM	2 hours 30 minutes Outage	DRS website	Digital Research Services Website outage Thursday 23rd July 09:00 - 11:30, service should be considered at risk until 17:00.	Planned Complete
	23-Jul-2020 11:30AM - 05:00PM	5 hours 30 minutes At risk
Worktribe unavailable More info	22-Jul-2020 05:00PM - 11:59PM	6 hours 59 minutes Outage	Worktribe	The Worktribe application is being upgraded from v3.1 to v2020.1. The upgrade will be carried out by Worktribe and the service will be unavailable during the upgrade from 5pm on Wednesday 22nd July to 10pm the same day. The change will subsequently be tested by the project team. The service will be considered 'At Risk' from 10pm on Wednesday 22nd July until 9am on Thursday 23rd July. Delay in completion has meant that sign off remains outstanding and service will be considered at risk for longer than expected, up until 11:00am.	Planned Complete
	From: 22-Jul-2020 - 11:59PM To:      23-Jul-2020 - 11:00AM	11 hours 1 minutes At risk
Apps.ed.ac.uk currently unavailable More info	22-Jul-2020 10:00AM - 11:20AM	1 hour 20 minutes Outage	Apps.ED Service	The Apps.ED service is currently unavailable for all users of the service, IS are currently investigating this issue.	Unplanned Complete
Exam Papers moving to new application/VM More info	From: 22-Jul-2020 - 09:00AM To:      23-Jul-2020 - 05:00PM	1 day 8 hours At risk	Exam Papers	Exam papers papers.ed.ac.uk will be moved from collections.ed platform to new DSpace application of its own (lac-exams-live.is.ed.ac.uk)	Planned Complete

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