IS Alerts
Currently Open Alerts
| Title | Time | Impact | Affected Services | Description | Criticality |
|---|---|---|---|---|---|
| Power BI Capacity issues | Mon 01-Dec-25, 09:00 Until Sat 31-Jan-26, 17:00 |
61 days, 8 hours Degraded Service |
| The licence that grants us our Power BI service (Power BI Premium P1) is expiring, which is expected due to the purchase of the new Microsoft Fabric F64 capacity. However, the purchase of this new capacity is delayed. Due to our existing capacity entering expiry, it is being throttled and refreshes and jobs are taking longer to run than usual. If you have any refreshes that are slower, please wait for them to run. If they fail, the only solution for now is to re-try them later, however those refreshes will also be slower than normal. We will have the new Fabric Capacity purchased and available before our current capacity is paused on 31st January 2026. Until then, the service will be degraded and refreshes throttled. | Medium |
| Turnitin Paper Lookup Tool Shows No Result for Assignments Pre 2022 | Tue 09-Dec-25, 15:00 - Ongoing |
56 days, 10 hours, 12 minutes Degraded Service |
| The service team discovered in early December 2025 that when using the Turnitin Paper Lookup tool, the classes with Building Block assignments (pre 2022) will show "No Result Found". This was reported to Turnitin (Case 594674) but has not yet been resolved. The last update was on 23rd December 2025 that the developer had identified a fix and are testing it before deploying it to production. The same issue happened before and was resolved in August 2025. We do not know what caused it to reappear. | Low |
| EdPrint slow performance | Fri 30-Jan-26, 08:30 Until Fri 30-Jan-26, 08:30 | Degraded Service |
| EdPrint experiencing slow performance. Print jobs taking much longer to release on the printers | Low |
| Upgrade Maria DB and Rocky Linux OS to the latest Long-Term Support release | Tue 03-Feb-26, 08:00 Until Tue 03-Feb-26, 10:00 |
2 hours Outage |
| Planned early-morning downtime to upgrade MariaDB and Rocky Linux OS. During this window, services on the ISG, COLLEGES and CASES instances will be temporarily unavailable (up to 2 hours). Applications affected: Committees MHC Group Manager Unlearn SCP Teaching admin Account Mailer Lab Monitor Amnesties, Conflict and Peace Agreement (ACPA) dataset Edinburgh University Forensic Medicine database Notify Service IS Apps IDM Dashboard Card API Continuous Integration Tester App - Python University Search Fragile X Quick Calls Replay Scheduler TestRail Admin WebPA Xerte IDM Actions m365sds - Case Management | Medium |
| Tue 03-Feb-26, 10:00 Until Tue 03-Feb-26, 17:00 |
7 hours At Risk | ||||
| Timetabling Upgrade February 2026 | Tue 03-Feb-26, 17:00 Until Tue 03-Feb-26, 18:00 |
1 hour Degraded Service |
| The Timetabling applications Exam, Timetabler and Booker will be upgraded to v1.64 by the supplier EventMap. | Low |
| Tue 03-Feb-26, 18:00 Until Tue 03-Feb-26, 21:00 |
3 hours At Risk | ||||
| EUCLID - Server patching restarts | Wed 04-Feb-26, 06:00 Until Wed 04-Feb-26, 06:20 |
20 minutes Outage |
| EUCLID will experience a short outage between 6:00 am and 6:20 am while essential security patches are applied to the server. The application should be considered At Risk until 8:00 am. | Low |
| Wed 04-Feb-26, 06:20 Until Wed 04-Feb-26, 09:00 |
2 hours, 40 minutes At Risk | ||||
| MyED - Server patching restarts | Wed 04-Feb-26, 07:00 Until Wed 04-Feb-26, 08:00 |
1 hour Degraded Service |
| Linux application servers will be restarted for patching. There is the potential risk that users may lose their sessions during patching, but this risk is very low. | Low |
| Thu 05-Feb-26, 07:00 Until Thu 05-Feb-26, 08:00 |
1 hour At Risk | ||||
| SOA, IDM, Event Booking - Linux server patching restarts | Wed 04-Feb-26, 07:00 Until Wed 04-Feb-26, 09:00 |
2 hours Degraded Service |
| Due to a regular update of the system the SOA, IDM (Live and TEST) will be considered at risk between 07:00 and 09:00 AM | Low |
| Wiki - Server patching restarts | Wed 04-Feb-26, 07:00 Until Wed 04-Feb-26, 07:30 |
30 minutes Outage |
| The Wiki's application server is set to restart at 7am on the first Wednesday of every month for regular Linux patching. Service can be expected to be unavailable while the server restarts around 7am, and at risk for a while after until around 8am. | Low |
| Wed 04-Feb-26, 07:30 Until Wed 04-Feb-26, 08:00 |
30 minutes At Risk | ||||
| JIRA, UoE website search, Hosted sites - Server patching restarts | Wed 04-Feb-26, 08:00 Until Wed 04-Feb-26, 08:20 |
20 minutes Outage |
| The following systems will be unavailable: JIRA, Hosted Websites and Drupal services on Wednesday 4th February, between 8 am and 8:20 am and should be considered at risk until 10 am | Low |
| Wed 04-Feb-26, 08:20 Until Wed 04-Feb-26, 10:00 |
1 hour, 40 minutes At Risk | ||||
| Upgrade Maria DB and Rocky Linux OS to the latest Long-Term Support release | Wed 04-Feb-26, 08:00 Until Wed 04-Feb-26, 10:30 |
2 hours, 30 minutes Outage |
| Planned early-morning downtime to upgrade MariaDB and Rocky Linux OS. During this window, services on the CSG, CAM and BLOGS instances will be temporarily unavailable (up to 2 hours). Applications affected: HDS PAYROLL DOCUMENT PDF GENERATOR REF Staff Data Check Accident Reporting (AIR) RETAIN ATM UG Prospectus Payments API eInvoicing Health Passport Renamer PG Degree Finder UG Degree Finder University Blogs ***CSG will be down between 09:00 - 10:30 within this outage period to allow for early morning financial transaction flows to complete.*** | Medium |
| Wed 04-Feb-26, 10:30 Until Wed 04-Feb-26, 17:00 |
6 hours, 30 minutes At Risk | ||||
| Gitlab service patching to 18.8.2 | Wed 04-Feb-26, 12:00 Until Wed 04-Feb-26, 14:00 |
2 hours Outage |
| Gitlab will be patched to 18.8.2; this is a security and features update patch. It will take place in our published outage window, 12-2pm on the first Weds of the month, and the service will be unavailable at that time. | Low |