Title | Time | Impact | Affected Services | Description | Planning |
---|---|---|---|---|---|
Migration of Production virtual services from legacy Netscaler load balance
More info |
From: 01-May-2023 - 08:00AM To: 26-May-2023 - 05:00PM |
25 days 9 hours At risk |
|
Migration of virtual services from legacy Netscaler load balancers to new NSX (AVI) load balancers. The present alert relates to the migration of Production / Live virtual services only. These virtual services will be migrated in batches of up to approximately 30 at a time and the scheduling of the migration of high and medium priority systems will be agreed in advance with service owners. Further details can be found in C2304-018. |
Planned ![]() |
From: 07-Jun-2023 - 08:00AM To: 11-Aug-2023 - 05:00PM |
65 days 9 hours At risk |
||||
INF163 In-Place OS Server Upgrade
More info |
08-Jun-2023 11:00AM - 05:30PM |
6 hours 30 minutes At risk |
|
Servers (AT) that host the Business Objects Single Sign On, Calum McLean, Card Services Administration, Library self-service registration, IDM UI and the OAuth service will be having an essential operating system upgrade. No application changes are being made and the process has been successfully tested in Dev and Test ahead of the upgrade. |
Planned ![]() |
Title | Time | Impact | Affected Services | Description | Planning |
---|---|---|---|---|---|
Some new user accounts do not have their calendar sharing properly set.
More info |
From: 29-May-2023 - 09:00AM To: 09-Jun-2023 - 11:30AM |
11 days 2 hours 30 minutes At risk |
|
We detected some new staff accounts got created without their sharing permissions to Exseed Diary Users being set correctly. This is causing the affected user calendars to only display as free/busy, rather than showing the full details. The cause of this has been detected and now being fixed. |
Unplanned Complete ![]() |
MyED at risk
More info |
07-Jun-2023 07:00AM - 08:00AM |
1 hour At risk |
|
MyED at risk, from 07:00 AM to 08:00 AM on Wednesday and Thursday. This includes LIVE and TEST. |
Planned Complete ![]() |
08-Jun-2023 07:00AM - 08:00AM |
1 hour At risk |
Title | Time | Impact | Affected Services | Description | Planning |
---|---|---|---|---|---|
WorkTribe Maintenance and Auto Patching
More info |
13-Jun-2023 05:30PM - 06:30PM |
1 hour At risk |
|
WorkTribe application will automatically be patched by vendor. |
Planned ![]() |
15-Jun-2023 05:30PM - 06:30PM |
1 hour Outage |
||||
OneTrust will undergo scheduled maintenance
More info |
From: 14-Jun-2023 - 09:00PM To: 15-Jun-2023 - 01:00AM |
4 hours Outage |
|
During the maintenance period, you will not be able to access the OneTrust application console. This will not impact the availability of deployed tools such as banners, consent collection points and the data subject portal. We apologize for any disruption https://my.onetrust.com/s/system-status |
Unplanned ![]() |
Windows Patching
More info |
From: 21-Jun-2023 - 12:00AM To: 23-Jun-2023 - 12:00PM |
2 days 12 hours At risk |
|
Microsoft Security and Critical patches to be installed. Patches will be installed between Midnight Wednesday 21st June until 12:00 Friday 23rd June. |
Planned ![]() |
Migration of User accounts from Office 365 A1 license to Microsoft 365 A5
More info |
22-Jun-2023 07:00AM - 12:00PM |
5 hours At risk |
|
As part of end user Microsoft 365 license renewal, we plan to move users from the current Office 365 A1 licenses to Microsoft 365 A5 licenses. This license migration follows a documented and tested procedure and expected to be quick and seamless. Users will be moved in a systematic manner, planned to have an almost zero effect on the service. Post migration, users will enjoy the same set of applications contained in the current A1 license suite, plus additional security and enhancements. |
Planned ![]() |
Title | Time | Impact | Affected Services | Description | Planning |
---|---|---|---|---|---|
JIRA, UoE website search, PURE, Hosted sites outage
More info |
07-Jun-2023 08:00AM - 08:20AM |
20 minutes Outage |
|
Several Linux servers need to be patched. This includes LIVE, TEST and DEV for all below-listed systems: JIRA, UoE website search, PURE, Hosted sites |
Planned Complete ![]() |
07-Jun-2023 08:20AM - 10:00AM |
1 hour 40 minutes At risk |
||||
Migration of Production virtual services from legacy Netscaler load balance
More info |
From: 01-May-2023 - 08:00AM To: 26-May-2023 - 05:00PM |
25 days 9 hours At risk |
|
Migration of virtual services from legacy Netscaler load balancers to new NSX (AVI) load balancers. The present alert relates to the migration of Production / Live virtual services only. These virtual services will be migrated in batches of up to approximately 30 at a time and the scheduling of the migration of high and medium priority systems will be agreed in advance with service owners. Further details can be found in C2304-018. |
Planned ![]() |
From: 07-Jun-2023 - 08:00AM To: 11-Aug-2023 - 05:00PM |
65 days 9 hours At risk |
||||
Wiki - Patching restarts
More info |
07-Jun-2023 07:00AM - 07:30AM |
30 minutes Outage |
|
The Wiki's application server is set to restart at 7am on the first Wednesday of every month for regular linux patching |
Planned Complete ![]() |
07-Jun-2023 07:30AM - 08:00AM |
30 minutes At risk |
||||
eFinancials Outage - Restart of servers following patching
More info |
07-Jun-2023 07:00AM - 07:20AM |
20 minutes Outage |
|
A restart of application servers following patching. |
Planned Complete ![]() |
07-Jun-2023 07:20AM - 09:00AM |
1 hour 40 minutes At risk |
||||
SOA, IDM, Event Booking at risk
More info |
07-Jun-2023 07:00AM - 09:00AM |
2 hours Degraded |
|
Due to a regular update of the system the SOA, IDM (Live and TEST) will be considered at risk between 07:00 and 09:00 AM |
Planned Complete ![]() |
MyED at risk
More info |
07-Jun-2023 07:00AM - 08:00AM |
1 hour At risk |
|
MyED at risk, from 07:00 AM to 08:00 AM on Wednesday and Thursday. This includes LIVE and TEST. |
Planned Complete ![]() |
08-Jun-2023 07:00AM - 08:00AM |
1 hour At risk |
||||
EUCLID Outage
More info |
07-Jun-2023 06:00AM - 06:20AM |
20 minutes Outage |
|
The application servers will be restarted following patching, but there should be no loss of service for eVision. Client outage has been agreed. |
Planned Complete ![]() |
07-Jun-2023 06:20AM - 08:00AM |
1 hour 40 minutes At risk |
||||
Moodle server patching restarts
More info |
07-Jun-2023 06:00AM - 08:00AM |
2 hours At risk |
|
Moodle DEV, TEST and LIVE servers will be restarted between 06:00 and 08:00am as part of regular linux patching |
Planned Complete ![]() |
ECDF Storage Manager unavailable for patching
More info |
06-Jun-2023 12:00PM - 05:00PM |
5 hours At risk |
|
Storage Manager needs to be taken offline temporarily for patching. It may not be down for the whole two hours of the alert, but it should be considered at risk during the patching window. |
Unplanned Complete ![]() |
INF163 In-Place OS Server Upgrade
More info |
06-Jun-2023 11:00AM - 05:30PM |
6 hours 30 minutes At risk |
|
The servers that host the Blackboard Eugex/IDM to Learn Feed, Timetabling feed to Learn, IDM Library user data feed, Kaltura data feed, Eugex Alma API bridge, Cardinus, Unidesk user feed, University Card Report, Business Objects Single Sign On, Calum McLean, Card Services Administration, Library self-service registration, IDM UI and the OAuth service will be having an essential operating system upgrade. No application changes are being made and the process has been successfully tested in Dev and Test ahead of the upgrade. |
Planned ![]() |
Planned maintenance of the UPSs at the Mary Somerville Datacentre
More info |
06-Jun-2023 10:30AM - 01:00PM |
2 hours 30 minutes At risk |
|
Engineers will be carrying out planned maintenance of the UPS serving the Mary Somerville Datacentre on Tuesday 6 June. During this work, there should be only a slight lowering of resilience in the datacentre’s power infrastructure. Work is expected to take around 3 hours. |
Agreed - Short Notice ![]() |
Planned maintenance of the UPSs at the Mary Somerville Datacentre
More info |
06-Jun-2023 10:30AM - 01:00PM |
2 hours 30 minutes At risk |
|
Engineers will be carrying out planned maintenance of the UPS serving the Mary Somerville Datacentre on Tuesday 6 June. During this work, there should be only a slight lowering of resilience in the datacentre’s power infrastructure. Work is expected to take around 3 hours. |
Agreed - Short Notice ![]() |
Annual Wiki Upgrade. The Wiki will be unavailable between 8:30 am and 11:30
More info |
06-Jun-2023 08:30AM - 10:20AM |
1 hour 50 minutes Outage |
|
The application which supports the WIKI (Atlassian Confluence) is being upgraded to a newer stable release. |
Planned Complete ![]() |
06-Jun-2023 10:20AM - 05:00PM |
6 hours 40 minutes At risk |
||||
Event Booking - add extra options to waiting/cancel mechanism
More info |
06-Jun-2023 10:00AM - 10:15AM |
15 minutes Degraded |
|
2 extra options to events. When creating an event 1 of 3 options can be chosen which affect the time that, when an attendee cancels, a user on the waiting list can be booked onto the event. |
Agreed - Short Notice Complete ![]() |
06-Jun-2023 10:15AM - 10:45AM |
30 minutes At risk |
||||
Estates OP reports / EBIS Online unavailable
More info |
06-Jun-2023 10:00AM - 12:15PM |
2 hours 15 minutes Outage |
|
Outage for Estates OP reports / EBIS Online with errors being received as email alerts by Apps management team. We are looking at the DB for any issues. |
Unplanned Complete ![]() |
ClearPass Servers maintenance work
More info |
06-Jun-2023 07:00AM - 08:00AM |
1 hour At risk |
|
There will be some maintenance work on our ClearPass servers on Tuesday 6th of June starting from 7 am. These servers are responsible for our network services authentication. |
Planned ![]() |
MyEd accessibility improvements
More info |
05-Jun-2023 09:00AM - 02:00PM |
5 hours At risk |
|
We will be deploying updates to MyEd to implement accessibility fixes and improvements. MyEd should remain available to users throughout the deployment. |
Planned ![]() |
People and Money Unavailable Maintenance
More info |
01-Jun-2023 06:00PM - 10:00PM |
4 hours Outage |
|
Restart of People and Money Applications to resolve ongoing partial issues with Approvals process. |
Unplanned Complete ![]() |
WorkTribe Maintenance and Auto Patching
More info |
30-May-2023 05:30PM - 06:30PM |
1 hour At risk |
|
WorkTribe application will automatically be patched by vendor. |
Planned ![]() |
01-Jun-2023 05:30PM - 06:30PM |
1 hour Outage |
||||
Identity Management - Processing Delays
More info |
01-Jun-2023 12:00AM - 01:00PM |
13 hours Degraded |
|
Following the recent issues, the Identity Management system is encountering issues processing account data updates. New account creation is not affected. Investigation is ongoing. Update: 11:23 - Issue resolved. Alert retained as a precaution. |
Unplanned Complete ![]() |
Multiple Virtual Services unavailable
More info |
30-May-2023 11:55AM - 05:00PM |
5 hours 5 minutes Outage |
|
Update: All services were restored yesterday, however we are leaving the Major Incident and this alert open for monitoring across Wednesday 31st May. We're continuing to take extra steps to protect key business services from any future potential impact and the root cause analysis is ongoing. We had multiple Virtual Services unavailable due to several servers crashing simultaneously in the KB Data Centre. |
Unplanned Complete ![]() |
30-May-2023 05:00PM - 05:01PM |
1 minutes At risk |
||||
Allison House Wi-Fi Service Down
More info |
30-May-2023 08:18AM - Ongoing |
2 hours 12 minutes Outage |
|
We are investigating reports of a loss of WiFi in Allison House |
Unplanned ![]() |
Blogs.ed login intermittently unavailable
More info |
29-May-2023 11:45AM - 01:00PM |
1 hour 15 minutes Degraded |
|
Blogs.ed users are currently experiencing intermittent issues when attempting to login, this is being investigated as part of a wider issue affecting University services. |
Unplanned Complete ![]() |
29-May-2023 01:00PM - 05:00PM |
4 hours At risk |
||||
Moodle Intermittently Unavailable
More info |
29-May-2023 11:23AM - 12:25PM |
1 hour 2 minutes Degraded |
|
Moodle users are currently experiencing intermittent issues when attempting to login, this is being investigated as part of a wider issue affecting University services. |
Unplanned Complete ![]() |
29-May-2023 01:00PM - 05:00PM |
4 hours At risk |
||||
Web Search Outage
More info |
29-May-2023 12:00PM - 03:00PM |
3 hours Outage |
|
Web Search is currently offline. People who user the search bar on ed.ac.uk sites are receiving a 'page unavailable' error. |
Unplanned Complete ![]() |
EUCLID/ESC/PATH Unavailable - Under Investigation
More info |
29-May-2023 11:45AM - 12:25PM |
40 minutes Outage |
|
EUCLID/ESC/PATH Unavailable - Under Investigation |
Unplanned Complete ![]() |
Services Down - Please see listing
More info |
29-May-2023 11:45AM - 12:25PM |
40 minutes Outage |
|
Services Down, some intermittent - Please see listing |
Unplanned Complete ![]() |
Some new user accounts do not have their calendar sharing properly set.
More info |
From: 29-May-2023 - 09:00AM To: 09-Jun-2023 - 11:30AM |
11 days 2 hours 30 minutes At risk |
|
We detected some new staff accounts got created without their sharing permissions to Exseed Diary Users being set correctly. This is causing the affected user calendars to only display as free/busy, rather than showing the full details. The cause of this has been detected and now being fixed. |
Unplanned Complete ![]() |
JCMB Level 3 - Power Disruption
More info |
27-May-2023 08:00AM - 05:00PM |
9 hours At risk |
|
On Saturday, 27th May, power disruption work will be taking place. This will affect network switches in JCMB UNIT04 in 3207 and UNIT 46 in 3312. An alternative power supply has been implemented to keep the wireless link up to the Furniture Store at Peffermill. |
Unplanned ![]() |
People and Money Unavailable Maintenance
More info |
26-May-2023 09:00PM - 11:00PM |
2 hours Outage |
|
Maintenance Summary -- Oracle will apply: • Oracle will be applying a Supplemental Patch to resolve issues related with HCM Data Loader. Planned outage time will be between 9pm and 11pm. |
Unplanned Complete ![]() |
RSpace has "upload images" issue
More info |
From: 26-May-2023 - 10:00AM To: 29-May-2023 - 09:00AM |
2 days 23 hours Degraded |
|
Currently users are unable to upload images to RSpace; we are aware of the issue and will restart the service at 9am Monday 29th May to clear the issue. We apologise for the interruption to research. |
Unplanned Complete ![]() |
Cabinet Upgrade at St Leonards Hall
More info |
From: 25-May-2023 - 08:00AM To: 28-May-2023 - 06:00PM |
3 days 10 hours Outage |
|
The Network cabinets at St Leonards Hall are being upgraded, which will require a network outage ofr 3 days Friday 26th to Sunday 28th Many 2023. Local nework services using this cabinet will be impacted and unavailable. |
Unplanned ![]() |