IS Alerts
Today's Alerts
| Title | Time | Impact | Affected Services | Description | Criticality |
|---|---|---|---|---|---|
| UniDesk TEST service upgrade | Fri 09-Oct-26, 18:00 Until Mon 12-Oct-26, 09:00 |
2 days, 15 hours Outage |
| The UniDesk TEST service will be unavailable from 18:00 on Friday 9th October while an upgrade takes place. This upgrade is a critical part of our move to continuous upgrades of the live service and is a major upgrade, bringing us onto the most recent supported model in line with other TOPdesk customers. During this time UniDesk TEST service will be unavailable. There is no impact to UniDesk live services - Call Management, Self Service and Quick Calls will operate normally during this upgrade. | Low |
| EdWeb 2 deployment for version R202610-01 | Sun 13-Oct-24, 08:30 Until Tue 13-Oct-26, 10:30 |
730 days, 2 hours At Risk |
| EdWeb 2 deployment for version R202610-01 Tuesday 13 October 2026 from 08:30am to 10:30am It will result in a maximum 2 hour at risk period of the back-end, front-end being unaffected. No outage is expected from this deployment. Rollback procedures have been identified and tested. All release processes are listed at https://uoe.sharepoint.com/sites/EdWeb2Hub/SitePages/EdWeb-2-release-process.aspx Rollback tasks and testing plan are detailed at https://uoe.sharepoint.com/sites/EdWeb2Hub/SitePages/EdWeb-2-rollback-process.aspx. These have been tested. UAT will be signed off in Pantheon environments to be completed by 08/10/24 This release includes: Module updates Bug resolutions Governance features | Low |