IS Alerts

Currently Open Alerts

Current Alerts

Title Time Impact Affected Services Description Planning
Timetable updates to Outlook Calendar delayed

More info
From: 28-Sep-2022 - 09:00AM
- Ongoing
5 days 3 hours
Degraded
  • Timetable on my Phone
Update 30/09/22: The processing of Timetable entries into Outlook has now been resumed however there is a significant backlog of changes currently being processed. There are expected to have been processed by Monday, 03/10/22. Users are advised to check their web timetable via MyEd for the time being. An issue has been identified with Timetable entries in Outlook. As a result, changes and new timetable entries are not being processed. Unplanned
unplanned

ThankQ CRM moving to Charity CRM cloud service - 28-Sep-2022

More info
From: 28-Sep-2022 - 05:00PM
To:      11-Oct-2022 - 09:00AM
12 days 16 hours
Outage
  • ThankQ moving to Charity CRM cloud service
The current on-premise ThankQ service will be turned to a read-only service. The current Donations pages will be updated to advise that Donations will not be possible for the period of outage. The MyEd channel for alumni will be switched off with a message advising that the date for service to be available again is to be confirmed. The University will provide the supplier with the data for the cloud service and the supplier will complete the data migration. This will take a number of days. Once completed, the D&A team will then complete a large amount of checks to ensure the full service is working as expected. ISG will deploy the new Donations portal and IDM connector for the cloud service. The new Alumni portal will be deployed at a later date. Planned
planned

From: 11-Oct-2022 - 09:00AM
To:      18-Oct-2022 - 05:00PM
7 days 8 hours
At risk

Recently Closed Alerts

Recently Closed Alerts

There are currently no service alerts for today.

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title Time Impact Affected Services Description Planning
Active Directory Domain Controller Upgrades

More info
03-Oct-2022
08:00AM - 05:00PM
9 hours
Degraded
  • Authentication and Authorisation
Vesta.ed.ac.uk and Crieff.ed.ac.uk Active Directory Domain controllers will be unavailable on these dates due to hardware upgrade. Users should not notice any impact as the ed.ac.uk Active Directory has seven domain controllers for redundancy and load balancing. Planned
planned

05-Oct-2022
08:00AM - 05:00PM
9 hours
Degraded
Update for WSO2 API Cloud

More info
From: 03-Oct-2022 - 03:30PM
To:      04-Oct-2022 - 11:30AM
20 hours
At risk
  • WS02 API CLOUD
API invocations via gateways or access to Publisher and Store will not be interrupted during or after the maintenance. Planned
planned

GENLIVE Database Maintenance

More info
04-Oct-2022
08:00AM - 05:00PM
9 hours
Outage
  • Calum MacLean Collections, 360 Eyes, On-line Insurance, Media Hopper,Notification Backbone, PATH, Library feed, Library Self-registration,Cardinus Interface
Affecting all Business Areas using GENLIVE: Please see the list of affected services Note: - Media Hopper Replay (lecture recoding) - Service available but scheduler will not run - Media Hopper Create (media management/streaming) - Service available but data feed will be down Planned
planned

04-Oct-2022
05:00PM - 08:00PM
3 hours
At risk
WorkTribe Maintenance and Auto Patching

More info
04-Oct-2022
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe application will automatically be patched by vendor. LIVE will be patched to the latest release. Planned
planned

06-Oct-2022
05:30PM - 06:30PM
1 hour
Outage
Unihub service moving from On-Premise to Cloud

More info
05-Oct-2022
12:00AM - 11:00AM
11 hours
Outage
  • Unihub (Careerhub)
Unihub supplier will be migrating data from their on-premise service to their cloud service. When this is completed, ITI will be making a DNS switch (at Approx 7am). The business users will then complete some checks before the service is communicated as available to users. Planned
planned

05-Oct-2022
11:00AM - 05:00PM
6 hours
At risk
Moodle server patching restarts

More info
05-Oct-2022
06:00AM - 08:00AM
2 hours
At risk
  • Moodle
Moodle DEV, TEST and LIVE servers will be restarted as part of regular linux patching. LIVE service should be considered at risk during this period. Planned
planned

EUCLID Outage

More info
05-Oct-2022
06:00AM - 06:20AM
20 minutes
Outage
  • EUCLID web
EUCLID will experience a short outage while essential security patches are applied to the server. The application should be considered At Risk until 08:00 AM. Planned
planned

05-Oct-2022
06:20AM - 08:00AM
1 hour 40 minutes
At risk
SOA, IDM, Event Booking at risk

More info
05-Oct-2022
07:00AM - 09:00AM
2 hours
Outage
  • Event Booking
  • ID Management
Due to a regular update of the system the SOA, IDM (Live and TEST) will be considered at risk. Planned
planned

eFinancials Outage

More info
05-Oct-2022
07:00AM - 07:20AM
20 minutes
Outage
  • E-Financials
eFinancials will experience a brief outage while essential security patches are applied to the server. There will also be an At-Risk period. Planned
planned

05-Oct-2022
07:20AM - 09:00AM
1 hour 40 minutes
At risk
Wiki - Patching restarts

More info
05-Oct-2022
07:00AM - 07:30AM
30 minutes
Outage
  • Central Wiki Service
The Wiki's application server is set to restart at 07:00 AM on the first Wednesday of every month for regular linux patching. The service can be expected to be unavailable while the server restarts. Planned
planned

05-Oct-2022
07:30AM - 08:00AM
30 minutes
At risk
MyED at risk

More info
05-Oct-2022
07:00AM - 08:00AM
1 hour
At risk
  • MyEd
MyEd will be at risk over the period of patching. Planned
planned

06-Oct-2022
07:00AM - 08:00AM
1 hour
At risk
APPSLIVE Database Maintenance

More info
05-Oct-2022
07:30AM - 09:00AM
1 hour 30 minutes
Outage
  • Event Booking
  • Reporting + Analytics (BI Suite)
  • AIR,APEX,APPSCORE,Card,CITESTER,Ext Examiners,ePrint,ESP,EUSA Int,Events Booking,EVES,FOI,Global Dir,MFD Reporting,Mini Portfolio,Blackboard Collab,Org Hier,Online Print Cred,Retain,SATVLE Int,Student Couselling,TAS,VRS
The follow services will be unavailable Reporting + Analytics (BI Suite) Event Booking AIR,APEX,APPSCORE,Card,CITESTER,Ext Examiners,ePrint,ESP,EUSA Int,Events Booking,EVES,FOI,Global Dir,MFD Reporting,Mini Portfolio,Blackboard Collab,Org Hier,Online Print Cred,Retain,SATVLE Int,Student Couselling,TAS,VRS Planned
planned

05-Oct-2022
09:00AM - 11:00AM
2 hours
At risk
JIRA, UoE website search, PURE, Hosted sites outage

More info
05-Oct-2022
08:00AM - 08:20AM
20 minutes
Outage
  • Hosted Websites
  • PURE
Several Linux servers need to be patched. The following systems will be unavailable: JIRA, Hosted Websites, PURE and Drupal services. Planned
planned

05-Oct-2022
08:20AM - 10:00AM
1 hour 40 minutes
At risk
ThankQ CRM moving to Charity CRM cloud service - 28-Sep-2022

More info
From: 28-Sep-2022 - 05:00PM
To:      11-Oct-2022 - 09:00AM
12 days 16 hours
Outage
  • ThankQ moving to Charity CRM cloud service
The current on-premise ThankQ service will be turned to a read-only service. The current Donations pages will be updated to advise that Donations will not be possible for the period of outage. The MyEd channel for alumni will be switched off with a message advising that the date for service to be available again is to be confirmed. The University will provide the supplier with the data for the cloud service and the supplier will complete the data migration. This will take a number of days. Once completed, the D&A team will then complete a large amount of checks to ensure the full service is working as expected. ISG will deploy the new Donations portal and IDM connector for the cloud service. The new Alumni portal will be deployed at a later date. Planned
planned

From: 11-Oct-2022 - 09:00AM
To:      18-Oct-2022 - 05:00PM
7 days 8 hours
At risk

Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title Time Impact Affected Services Description Planning
EUCLID Client and Evision Software Update

More info
29-Sep-2022
03:30PM - 04:30PM
1 hour
Degraded
  • EUCLID web
EUCLID Client and Evision will have an essential compliance Software update applied. This is part of the normal Software update process. Agreed - Short Notice
Complete
completed-shortNotice

29-Sep-2022
04:30PM - 06:00PM
1 hour 30 minutes
At risk
Office365 Provisioner- Authentication change

More info
29-Sep-2022
10:00AM - 12:00PM
2 hours
Outage
  • Office365
The Office365 Email Provisioner will be updated in advance of a peniding change to the Microsoft authentication process. Update: Provisioning functioning correcty, but connector is logging spurious return messages not encountered on the test environment. At-risk period extended to permit resolution or workaround. Update: ITI traced the cause of the spurious log messages to a difference between the Test and Live Office365 tenancies and have addressed the issue. Deployment now complete. Agreed - Short Notice
Complete
completed-shortNotice

From: 29-Sep-2022 - 12:00PM
To:      30-Sep-2022 - 02:00PM
1 day 2 hours
At risk
Pebble+ & ATLAS Update

More info
29-Sep-2022
07:00AM - 07:10AM
10 minutes
Outage
  • Pebble+ & ATLAS
Pebble Learning will be carrying out a minor update of Pebble+ and ATLAS to bring the platform onto version 2022.9. Agreed - Short Notice
shortNotice

29-Sep-2022
07:10AM - 07:40AM
30 minutes
At risk
ThankQ CRM moving to Charity CRM cloud service - 28-Sep-2022

More info
From: 28-Sep-2022 - 05:00PM
To:      11-Oct-2022 - 09:00AM
12 days 16 hours
Outage
  • ThankQ moving to Charity CRM cloud service
The current on-premise ThankQ service will be turned to a read-only service. The current Donations pages will be updated to advise that Donations will not be possible for the period of outage. The MyEd channel for alumni will be switched off with a message advising that the date for service to be available again is to be confirmed. The University will provide the supplier with the data for the cloud service and the supplier will complete the data migration. This will take a number of days. Once completed, the D&A team will then complete a large amount of checks to ensure the full service is working as expected. ISG will deploy the new Donations portal and IDM connector for the cloud service. The new Alumni portal will be deployed at a later date. Planned
planned

From: 11-Oct-2022 - 09:00AM
To:      18-Oct-2022 - 05:00PM
7 days 8 hours
At risk
Wifi network including eduroam/Resnet instability issues

More info
From: 28-Sep-2022 - 02:00PM
- Ongoing
2 days 4 hours
Degraded
  • wifi service
We are currently seeing instability issues where some users cannot connect to the wifi correctly. This is affecting the wifi for eduraom and Resnet. Unplanned
unplanned

UniDesk save error

More info
From: 28-Sep-2022 - 09:10AM
- Ongoing
2 days 7 hours 50 minutes
Degraded
  • UniDesk
UniDesk is displaying "an error has occurred while saving data" for some Operators. HEFESTIS (UniDesk service owners) are investigating this issue at the moment. Service was restarted at 14:00 but the problem remains present and under investigation. Unplanned
unplanned

Timetable updates to Outlook Calendar delayed

More info
From: 28-Sep-2022 - 09:00AM
- Ongoing
5 days 3 hours
Degraded
  • Timetable on my Phone
Update 30/09/22: The processing of Timetable entries into Outlook has now been resumed however there is a significant backlog of changes currently being processed. There are expected to have been processed by Monday, 03/10/22. Users are advised to check their web timetable via MyEd for the time being. An issue has been identified with Timetable entries in Outlook. As a result, changes and new timetable entries are not being processed. Unplanned
unplanned

Core Network Link Configuration changes.

More info
28-Sep-2022
09:00AM - 11:00AM
2 hours
At risk
  • Core Network
Work will be carried out to increase the Maximum Transmission Unit size (MTU) on our core network links. Unplanned
Complete
completed-unplanned

Forticlient SSL VPN connection

More info
28-Sep-2022
09:00AM - 10:00AM
1 hour
Outage
  • Core Network
  • vpn
There is currently an issue with connections on the SSL option on the VPN. Unplanned
Complete
completed-unplanned

Eleanor updates to be applied Tuesday 27th Sept and Wednesday 28th Sept

More info
From: 27-Sep-2022 - 02:30PM
To:      28-Sep-2022 - 11:00AM
20 hours 30 minutes
At risk
  • eleanor
The control nodes for Eleanor will have updates applied to them on Tuesday 27th and Wednesday 28th Sept. At some points throughout this period the Horizon interface to Eleanor will need to be temporarily unavailable. No running VMs will be affected by this work unless we have indicated otherwise, directly to specific users. The outage will be for a few minutes. Unplanned
Complete
completed-unplanned

PURE outage

More info
27-Sep-2022
09:00AM - 12:30PM
3 hours 30 minutes
Outage
  • PURE
The Pure application will be upgraded to v5.24.2 Planned
planned

27-Sep-2022
12:30PM - 05:00PM
4 hours 30 minutes
At risk
Pure Cloud Portal degraded service while Pure is updated

More info
From: 27-Sep-2022 - 09:00AM
To:      28-Sep-2022 - 09:00AM
1 day
Degraded
  • PURE
Due to Pure software upgrade to v5.24.2 the Pure Cloud Portal will require to resynch with the updated software. Planned
planned

Eddie having technical issues - users unable to connect to login services

More info
26-Sep-2022
09:00AM - 05:00PM
8 hours
Degraded
  • eddie
Eddie is currently having some technical issues with some of its login services. ECDF are aware and investigating. Users will not be able to connect at the moment. Currently running jobs are expected to complete but queued jobs will not start. We apologise for the interruption to service. Unplanned
Complete
completed-unplanned

Pure Cloud Portal Application - Supplier Maintenance

More info
24-Sep-2022
08:00AM - 05:00PM
9 hours
At risk
  • Pure Cloud Portal
Pure Cloud Portal Application - the suppliers Elsevier are applying maintenance to the servers but no impact on the service is expected Agreed - Short Notice
shortNotice

25-Sep-2022
08:00AM - 05:00PM
9 hours
At risk
Timetabling Database Re-build

More info
From: 21-Sep-2022 - 06:00PM
To:      23-Sep-2022 - 08:00AM
1 day 14 hours
Outage
  • Timetabling
Following vendor guidance, we need to perform a standard procedure to re-build the Timetabling SDB database to resolve a service issues. Unplanned
Complete
completed-unplanned

23-Sep-2022
08:00AM - 11:00AM
3 hours
At risk
WorkTribe Maintenance and Auto Patching

More info
20-Sep-2022
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe application will automatically be patched by vendor. LIVE will be patched to the latest release. Planned
planned

22-Sep-2022
05:30PM - 06:30PM
1 hour
Outage
Upgrade of Core Router Software

More info
22-Sep-2022
07:00AM - 09:00AM
2 hours
Degraded
  • Core Network
The 4 x Core router software will be upgraded to the latest stable release to resolve current performance and bug issues. The routers will be upgraded one at a time and there will be no loss of network connectivity as the remaining 3 routers will continue service. Agreed - Short Notice
Complete
completed-shortNotice

Visit-Ed issues with login

More info
From: 14-Sep-2022 - 10:30AM
To:      20-Sep-2022 - 04:00PM
6 days 5 hours 30 minutes
Outage
  • Visit-Ed wifi service
We are currently experiencing an issue with Visit-Ed SSID (guest wifi service). Users of the service are unable to log in. [UPDATE 9:45 15/9/22 : The supplier is continuing investigation, the issue appears to relate to the login. Users already logged in should still receive service until their session expires. [UPDATE 14:50 15/9/22 : The supplier is continuing to investigate, as the issue presenting is different from previous issues requiring further investigation. [UPDATE 12:30 16/9/22 : Further troubleshooting diagnostic output has been provided to the supplier and they are continuing to investigate this issue. [UPDATE 16:55 16/9/22 : Supplier apologises for lack of progress but continues to troubleshoot the issue. [UPDATE 09:00 20/9/22 : The supplier is continuing to troubleshoot the issue. Unplanned
unplanned

From: 20-Sep-2022 - 04:01PM
To:      21-Sep-2022 - 03:00PM
22 hours 59 minutes
At risk
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