IS Alerts

Currently Open Alerts

Current Alerts

Title Time Impact Affected Services Description Planning
St Leonards Router (switch) Migration

More info
From: 28-Oct-2021 - 08:00AM
To:      29-Oct-2021 - 05:00AM
21 hours
Degraded
  • St Leonards Network
There will be a degraded service of the St Leonards switch (pollock-esw-01 + 02) between 08:00 AM — 05:00 PM Thursday 28th Oct 2021. Unplanned
unplanned

ACF - DRT Network Migration Stage 5 (VLANs)

More info
27-Oct-2021
09:00AM - 08:00PM
11 hours
At risk
  • ACF EdLAN network
Following the work to migrate the vlans from old router to new router. We are currently troubleshooting a couple of issues access control lists that provide security to the vlans. We believe this is isolated to only a few hosts within VLAN175 and VLAN980 Planned
planned

28-Oct-2021
09:00AM - 12:00PM
3 hours
Degraded

Recently Closed Alerts

Recently Closed Alerts

Title Time Impact Affected Services Description Planning
JIRA Upgrade

More info
27-Oct-2021
05:00PM - 08:15PM
3 hours 15 minutes
Outage
  • JIRA
JIRA will be unavailable while work is completed, please see below for outage and at risk times. Planned
Complete
completed-planned

From: 27-Oct-2021 - 08:15PM
To:      28-Oct-2021 - 12:00PM
15 hours 45 minutes
At risk
EdWeb deployment

More info
28-Oct-2021
10:00AM - 01:00PM
3 hours
Outage
  • EdWeb
Regular deployment of Drupal module updates. Well understood deployment and rollback procedure. This will cause an outage time on October 28th, Thursday at 10:00 until 13:00 with a further at risk period until 17:00. EdWeb editors will not have access to the CMS during the outage. Planned
Complete
completed-planned

28-Oct-2021
01:00PM - 05:00PM
4 hours
At risk
Web Central Unavailable

More info
28-Oct-2021
04:40PM - 04:55PM
15 minutes
Outage
  • WebCentral
I211028-2251 - WebCentral Down - Live Restart TOMCATS LIVE Agreed - Short Notice
Complete
completed-shortNotice

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title Time Impact Affected Services Description Planning
Datastore will have a replacement PDU fitted, 29th Oct

More info
29-Oct-2021
09:00AM - 11:00AM
2 hours
At risk
  • User File Store
A rack of server nodes in Datastore needs a PDU replacement. This will take place the morning of Oct 29th. The work is expected to have no effect on services, but there is a small element of risk as services in that rack are only using one PDU at the moment. Unplanned
unplanned

Pure Cloud Portal Application - Supplier Maintenance

More info
30-Oct-2021
08:00AM - 05:00PM
9 hours
At risk
  • Pure Cloud Portal
Pure Cloud Portal Application - the suppliers Elsevier are applying maintenance to the servers but no impact on the service is expected Agreed - Short Notice
shortNotice

BeyondTrust (Bomgar) Service update

More info
01-Nov-2021
08:30AM - 10:00AM
1 hour 30 minutes
Outage
  • The BeyondTrust (Bomgar) Service - Remote Support
The BeyondTrust Remote Support (Bomgar Service) and underlying software will be upgraded to bring in line with the current build. Current version: Base Software: 6.0.1 Remote Support: 21.1.3 Latest version: Base Software: 6.1.1 Remote Support: 21.3.2. Bomgar Remote Support operators won't be able to use remote support during the outage. Planned
planned

IS Apps Dashboard restart

More info
01-Nov-2021
12:00PM - 12:05PM
5 minutes
Outage
  • IS Apps Dashboard
C2110-049 IS Apps Dashboard - Increase field size Agreed - Short Notice
shortNotice

01-Nov-2021
12:05PM - 12:30PM
25 minutes
At risk
Upgrade Firefox on Windows and Mac managed desktops to version 91 ESR

More info
From: 02-Nov-2021 - 08:00AM
To:      09-Nov-2021 - 09:00AM
7 days 1 hour
At risk
  • All web based services
Firefox on the Windows and Mac Managed Desktop for staff will automatically be upgraded from version ESR 78 to version 91 ESR. Users will be instructed to install and restart their Firefox session upon opening Firefox. Priority services have been tested against Firefox version 91 ESR or it has been checked with application suppliers that these priority services are compliant with Firefox version 91 ESR. Planned
planned

GitLab service being updated from 11 to 13.

More info
02-Nov-2021
08:30AM - 05:00PM
8 hours 30 minutes
Outage
  • gitlab
GitLab is to be updated to a more recent version. This will involve the gitlab service being out of service for the duration of the upgrade, which will take place on 2nd November from 8:30 to 5pm. For more information see CR C2109-101. Agreed - Short Notice
shortNotice

WorkTribe Maintenance

More info
02-Nov-2021
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe will be at risk from 05:30 PM — 06:30 PM, Tuesday 2nd November 2021. There will then be an outage from 05:30 PM — 06:30 PM, Thursday 4th November 2021. Planned
planned

04-Nov-2021
05:30PM - 06:30PM
1 hour
Outage
EUCLID Outage

More info
03-Nov-2021
06:00AM - 06:20AM
20 minutes
Outage
  • EUCLID web
EUCLID will experience a short outage between 6:00 AM and 6:20 AM on Wednesday, 03-Nov-21 while essential security patches are applied to the server. The application should be considered At Risk until 8:00 AM. Planned
planned

03-Nov-2021
06:20AM - 08:00AM
1 hour 40 minutes
At risk
Central Wiki Service ID Management and Event Booking update

More info
03-Nov-2021
07:00AM - 09:00AM
2 hours
Outage
  • Central Wiki Service
  • Event Booking
  • ID Management
Due to a regular update of the system the SOA, Wiki, IDM (Live and TEST) will be considered at risk between 07:00 and 09:00 AM on Wednesday 03-Nov-21. Planned
planned

E-Financials Outage

More info
03-Nov-2021
07:00AM - 07:20AM
20 minutes
Outage
  • E-Financials
E-Financials will experience a brief outage between 7:00 AM and 7:20 AM on Wednesday, 03-Nov-21 while essential security patches are applied to the server. There will also be an At-Risk period from 7:20 AM - 9:00 AM. Planned
planned

03-Nov-2021
07:20AM - 09:00AM
1 hour 40 minutes
At risk
University Website and Edweb at Risk

More info
03-Nov-2021
07:00AM - 08:00AM
1 hour
At risk
  • University Website
UWS & EdWeb will be at risk over the period of patching. Just 2 of the 4 servers are patched at the same time so therefore is marked as at risk. At Risk Time between 07:00 AM and 08:00 AM on Wednesday, 03-Nov-21. Planned
planned

MyED Patching

More info
03-Nov-2021
07:00AM - 08:00AM
1 hour
At risk
  • MyEd
MyEd will be at risk over the period of patching. Just 3 of the 6 servers are patched at the same time so therefore MyEd is marked as at risk. At Risk Time between 07:00 AM and 08:00 AM on Wednesday, 03-Nov-21 and between 07:00 AM and 08:00 AM on Thursday, 04-Nov-21. Planned
planned

04-Nov-2021
07:00AM - 08:00AM
1 hour
At risk
Moodle, JIRA, UoE website search, PURE, Hosted sites outage

More info
03-Nov-2021
08:00AM - 08:20AM
20 minutes
Outage
  • Hosted Websites
  • Moodle
  • PURE
The following systems will be unavailable: Moodle, JIRA, Hosted Websites, PURE and Drupal services on Wednesday, 03-Nov-21 between 08:00 AM and 08:20 AM and should be considered at risk until 10:00 AM. Planned
planned

03-Nov-2021
08:20AM - 10:00AM
1 hour 40 minutes
At risk
University Collections Facility (Gyle Annex) Network Replacement

More info
03-Nov-2021
08:30AM - 12:30PM
4 hours
Outage
  • University Collections Facility (Gyle Annex) network
The wired and wireless network will be replaced as part of the Network Replacement Project. This will impact the network conection for all devices at the UCF - telephones, door entry systems, CCTV, desktops and laptops etc. The wired network is estimated to be back by 10:30 at which point the wireless network will be replaced. Planned
planned

Easter Bush Distribution Router Migration

More info
04-Nov-2021
07:45AM - 05:00PM
9 hours 15 minutes
Degraded
  • Easter Bush Network
The work will bring the new Easter Bush distribution router (DRT) infrastructure into operation. All the current subnets (VLANS) and configurations will be migrated from the existing router(s) (BE3) to the new routers (EAB-DRT-01/02). There will be shorts outages, normally 5 and 30 seconds on devices connected to a VLAN as it is migrated. This includes all wired devices, wireless devices , CCTV, door control, telephony (VoIP) and building management system. Planned
planned

EUCLID Client and eVision Unavailable

More info
10-Nov-2021
07:00PM - 08:00PM
1 hour
Outage
  • EUCLID web
  • EUCLID Client
Routine maintenance is required on the EUCLID database server. In order to minimise impact the work will be performed mainly outside working hours. Development and Test will be patched in advance. EUCLID Client and eVision will be unavailable between 07:00 PM, Wednesday 10-Nov-21 — 08:00 PM, 10-Nov-21 Planned
planned

10-Nov-2021
08:00PM - 09:00PM
1 hour
At risk
Core Database Server - Ongoing scheduled maintenance

More info
10-Nov-2021
07:00PM - 09:00PM
2 hours
Outage
  • EBIS
  • E-Financials
  • HR/Payroll (Legacy)
  • ID Management
Routine maintenance is required on the core database server. In order to minimise impact the work will be performed mainly outside working hours. Development and Test will be patched in advance. Planned
planned

10-Nov-2021
09:00PM - 11:00PM
2 hours
At risk

Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title Time Impact Affected Services Description Planning
License Server Outage - IS-LIC1, IS-LIC2 and IS-LIC3

More info
27-Oct-2021
09:00PM - 11:00PM
2 hours
Outage
  • Application Licensing
A further attempt will be made to upgrade the SPSS license manager. All running license services will be stopped over the three license servers to determine if one of them is causing a conflict. Should the SPSS license manager successfully upgrade each license service will be started up individually to determine the one causing the conflict. The SPSS license manager will then be reverted back to the working version and results will be reported back to IBM. Planned
Complete
completed-planned

JIRA Upgrade

More info
27-Oct-2021
05:00PM - 08:15PM
3 hours 15 minutes
Outage
  • JIRA
JIRA will be unavailable while work is completed, please see below for outage and at risk times. Planned
Complete
completed-planned

From: 27-Oct-2021 - 08:15PM
To:      28-Oct-2021 - 12:00PM
15 hours 45 minutes
At risk
Finance eExpenses unavailable

More info
27-Oct-2021
11:29AM - 11:45AM
16 minutes
Outage
  • eExpenses systems
eExpenses unavailable. Restart required Unplanned
Complete
completed-unplanned

ACF - DRT Network Migration Stage 5 (VLANs)

More info
27-Oct-2021
09:00AM - 08:00PM
11 hours
At risk
  • ACF EdLAN network
Following the work to migrate the vlans from old router to new router. We are currently troubleshooting a couple of issues access control lists that provide security to the vlans. We believe this is isolated to only a few hosts within VLAN175 and VLAN980 Planned
planned

28-Oct-2021
09:00AM - 12:00PM
3 hours
Degraded
Web Central CAD Unavailable

More info
26-Oct-2021
09:15AM - 09:30AM
15 minutes
Outage
  • WebCentral
  • Webcentral CAD
I211026-0549 - WEB CENTRAL CAD LIVE - RE START Agreed - Short Notice
Complete
completed-shortNotice

Oracle HR (Legacy) unavailable.

More info
22-Oct-2021
12:00PM - 12:15PM
15 minutes
Outage
  • HR/Payroll (Legacy)
I211022-0754 - Forgotten password emails not being sent . Application restart required Cancelled
cancelled

Accommodation, Catering and Events [ACE] Critical Patching

More info
21-Oct-2021
06:00AM - 06:30AM
30 minutes
At risk
  • Kinetix (KX)
Due to server work, Accommodation, Catering and Events [ACE] applications will face an 'At Risk' period for critical patching from 6:00AM to 6:30AM on both Thursday 21st and Friday 22nd October Planned
planned

22-Oct-2021
06:00AM - 06:30AM
30 minutes
At risk
WorkTribe Maintenance

More info
19-Oct-2021
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe will be at risk from 05:30 PM — 06:30 PM, Tuesday 19th October 2021. There will then be an outage from 05:30 PM — 06:30 PM, Thursday 21st October 2021. Planned
planned

21-Oct-2021
05:30PM - 06:30PM
1 hour
Outage
Insurance Application unavailable

More info
21-Oct-2021
03:00PM - 03:05PM
5 minutes
Outage
  • Insurance
Insurance application to be deployed using Bamboo to apply changes as per call I210816-0272. Agreed - Short Notice
Complete
completed-shortNotice

Old College Distribution Router Migration

More info
21-Oct-2021
08:00AM - 05:00PM
9 hours
Degraded
  • Old College Router
There will be a degraded service of the Old College Router between 08:00 AM — 05:00 PM Thursday 21st Oct 2021. Planned
Complete
completed-planned

Outage of the NEWSLIVE Database

More info
20-Oct-2021
11:00AM - 11:30AM
30 minutes
Outage
  • Supporting Systems: ADMISMI, STUDMI, HRMI, ORGMI, STUDMI, FUNDMI, Disability Data, EVASYS Data, SMACEMART, EFINARCH, TELSMI, UNIDESKMI, LYNDAMI
There will be an outage of the NEWSLIVE Database. For a full list of services that users will be unable to use during this outage please see the affected services section. Planned
Complete
completed-planned

20-Oct-2021
11:30AM - 12:00PM
30 minutes
At risk
Power BI Gateway Update

More info
20-Oct-2021
10:30AM - 11:00AM
30 minutes
Degraded
  • Power BI
The Power BI Gateway is being updated Wednesday 20th Oct at 10:30am. Any refreshes that go through the Gateway may fail and can either be re-run after the update or completed at the next scheduled refresh. Unplanned
Complete
completed-unplanned

Blogs.ed outage

More info
19-Oct-2021
03:00AM - 08:40AM
5 hours 40 minutes
Outage
  • blogs.ed
Blogs.ed has been down since a planned outage to complete some technical work. We are currently investigating. Unplanned
Complete
completed-unplanned

Blogs.ed.ac.uk Planned Outage

More info
19-Oct-2021
01:00AM - 03:00AM
2 hours
Outage
  • blogs.ed.ac.uk
The blogs.ed.ac.uk service will be temporarily unavailable Unplanned
Complete
completed-unplanned

ALMA and DiscoverEd at Risk

More info
From: 16-Oct-2021 - 10:00PM
To:      17-Oct-2021 - 01:00AM
3 hours
At risk
  • DiscoverEd
  • Electronic Journals
  • Resource Lists
The ALMA Library system, which includes DiscoverEd, Resource Lists; Electronic Journals, and Library self services (including DiscoverEd patron account), will be considered "at risk" between 22:00PM on Saturday 16th October and 01:00AM on Sunday 17th October while a scheduled maintenance activity takes place. Planned
Complete
completed-planned

VM backup service

More info
From: 12-Oct-2021 - 07:30PM
To:      15-Oct-2021 - 09:00AM
2 days 13 hours 30 minutes
Outage
  • Virtual hosting backups
UPDATE - we have resolved the issue with the backup storage platform and have re-enabled all backup jobs to run as normal. We still need to bring the new capacity online and are working to schedule this, but we think we should have capacity in the service to tide us over until that is complete. We will leave the alert open and the service "at risk" over the weekend and continue to monitor the situation. Original issue: We have an issue with a backend storage platform that caused partial failures of some VM backups last night. We are working to resolve this issue and attempting to accelerate bringing online replacement storage but we will not complete this before the end of the working day. We will therefore need to suspend the VM backup service tonight and therefore no VMs will get any backups. We will update you with further developments as we have them. Apologies for any inconvenience this may cause you. Unplanned
unplanned

From: 15-Oct-2021 - 09:00AM
To:      18-Oct-2021 - 05:00PM
3 days 8 hours
At risk
Some Power BI Apps are stuck at a 'Building your app ...' screen

More info
From: 15-Oct-2021 - 09:00AM
To:      27-Oct-2021 - 09:00AM
12 days
Degraded
  • Power BI
When attempting to load Apps that use the classic template in Power BI, some users are getting a 'Building your app ...' error. The fix for this is for the Workspace Owner(s) to upgrade the App from classic to the newer 'V2' experience. There should be no issues when doing this though the App may be unavailable for a minute or two while it updates. Advisory from Microsoft currently published here: https://powerbi.microsoft.com/en-us/support/ Unplanned
unplanned

HR/Payroll (Legacy) Unavailable

More info
15-Oct-2021
07:00AM - 10:00AM
3 hours
Outage
  • HR/Payroll (Legacy)
Issue with connecting to database is currently being investigated by ISAPPS Unplanned
Complete
completed-unplanned

OneTrust will undergo scheduled maintenance

More info
From: 14-Oct-2021 - 08:00PM
To:      15-Oct-2021 - 12:00AM
4 hours
Outage
  • OneTrust
During the maintenance period, you will not be able to access the OneTrust application console. This will not impact the availability of deployed tools such as banners, consent collection points and the data subject portal. We apologize for any disruption to your business Unplanned
unplanned

IDM and VRS unavailable Mon 11th Oct - Wed 13th Oct

More info
11-Oct-2021
12:00PM - 12:01PM
1 minutes
Outage
  • ID Management
On Monday 11th October IDM and VRS will go through a major upgrade process. The services will be unavailable from 12:00 on Monday 11th, all day Tuesday 12th and returning to service late afternoon on Wednesday 13th. The services will then be at risk all day Thursday 15th. Any users of these services should assume they have no access from 12:00 on Monday 11th October until late afternoon on Wednesday 13th. The technical teams will endeavour to return the service earlier or as soon as safely possible on Wednesday 13th. This means three things: 1) Data going into IDM will be stopped. For example, student or staff information from Student Records, EUCLID or Staff (Oracle/People & Money) services. 2) Data going out of IDM will be stopped. For example, modifications to student or staff records destined for EASE, email or MyEd. 3) Any Visitor additions/modifications will not be available. For example, adding new Vistitors, extending Visits or adding services to Visits. Communications have been sent to end users and stakeholders including: 1) Service owners of those who sent data into IDM. Namely Student Systems (for major systems like EUCLID) and Human Resources (for major systems like People & Money). 2) Service owners who have systems that rely on data coming out of IDM. For example, EASE, email and MyEd. 3) All Identity Management System users. Namely the people who have administrative permissons on IDM, Computing Officers, and anyone who has the ability to use the IDM interface to lookup identities. 4) All Visitor Registration System users. Namely the people who can Approve/Sponsor Visits or make adjustments to these. Cancelled
cancelled

14-Oct-2021
09:00AM - 09:01AM
1 minutes
At risk
New ECA distribution router

More info
14-Oct-2021
08:00AM - 05:00PM
9 hours
At risk
  • Core Network
There will be a short network outage (normally 5 - 30 seconds) per VLAN, during the at risk period. This will impact all wired and wireless devices including PCs, printers/MFDs, CCTV, door control, telephony (VoIP) and building management systems. At Risk Time between 08:00 AM and 05:00 PM on Thursday, 14-Oct-21. Planned
Complete
completed-planned

Collaborate Update

More info
14-Oct-2021
12:00AM - 04:00AM
4 hours
Degraded
  • Collaborate Ultra
Blackboard will be performing an update to Collaborate Ultra in Europe during the dates and times listed below: Start Time - Thursday, October 14th, 2021, 00:00 Midnight GMT End Time - Thursday, October 14th, 2021, 04:00 AM GMT Collaborate Ultra users will experience intermittent availability during this maintenance window. Unplanned
Complete
completed-unplanned

14-Oct-2021
04:00AM - 05:00AM
1 hour
At risk
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