IS Alerts
Today's Alerts
| Title | Time | Impact | Affected Services | Description | Criticality |
|---|---|---|---|---|---|
| eduroam WiFi connections dropping and not reconnecting for some users | Thu 08-Oct-26, 11:00 - Ongoing |
11 hours, 35 minutes Degraded Service |
| UPDATE - 3.55pm - 08th Oct - The Network team have isolated a particular system and we are hearing back from users that they are able to connect to eduroam once more. Any previously affected colleagues should please retry-----------------------------------Since around 11am on Thursday the 8th of October some users from across the University have been finding that eduroam WiFi has been dropping out suddenly for them and not being able to reconnect. This is being investigated urgently by the Network team. | High |
| Deposits and Sponsorship changes | Tue 06-Oct-26, 10:00 Until Tue 06-Oct-26, 12:00 |
2 hours Outage |
| The Tuition Fees Improvements project (SAC109) is planning to deploy Deposits and Sponsorship changes on the 30th Sept as a single integrated release. | High |
| Virgin Media + O2 Users Reporting Issues Connecting to VPN + other services | Tue 29-Sep-26, 08:00 - Ongoing |
9 days, 14 hours, 35 minutes At Risk |
| [UPDATE 13:30 30/09/2026] As a temporary fix and to work around the ongoing Virgin/O2 (or their provider) issue, Jisc engineers have made a change to re-route traffic and some users are reporting an improvement accessing services. [UPDATE 09:40 30/09/2026] Users working off campus using certain ISP 's are continuing to experience connections issues to on-premise university services including the VPN and Direct Access. The current list of ISP's impacted that we know of are: Virgin broadband or O2 mobile, including virtual mobile operators Tesco, GiffGaff, Sky + Chattr, Play (Polish ISP), Highland Broadband Jisc have confirmed their is no issue on the Janet network but they have been in touch with Virgin who are advising that end users experiencing the issue contact their Residential Broadband Support team directly on 0345 454 1111 for further investigation [UPDATE 15:10 29/09/2026] We have checked with Jisc who operate the JANET network and they have confirmed everything is normal on the JANET network. They have escalated this issue to Virgin and Virgin have asked impacted users to report the issue directly to Virgin Media. [OPEN 08:00 29/09/2026] We are seeing issues for Virgin Media and O2 customers (broadband and mobile) connecting to the VPN. This may also impact anyone on a virtual operator that piggy backs on O2 mobile network - Tesco, GiffGaff, Sky + Chattr The VPN is functioning normally with significant numbers of users connecting and operating successfully. | Low |
| Collaborate screen sharing not working in Chrome (32-bit) | Tue 02-Jun-26, 12:00 - Ongoing |
128 days, 10 hours, 35 minutes Degraded Service |
| Users of Chrome 32-bit are unable to use "Share Application/Screen" in Collaborate. The user sharing the content will be able to see it but participants in the session will see a black screen. Users of Chrome 64-bit are not affected. Workaround: Other supported browsers are not affected by this issue so we recommend switching to Edge (Firefox is not supported by Collaborate) until further notice. | Medium |
| EdWeb 2 deployment for version R202610-01 | Sun 13-Oct-24, 08:30 Until Tue 13-Oct-26, 10:30 |
730 days, 2 hours At Risk |
| EdWeb 2 deployment for version R202610-01 Tuesday 13 October 2026 from 08:30am to 10:30am It will result in a maximum 2 hour at risk period of the back-end, front-end being unaffected. No outage is expected from this deployment. Rollback procedures have been identified and tested. All release processes are listed at https://uoe.sharepoint.com/sites/EdWeb2Hub/SitePages/EdWeb-2-release-process.aspx Rollback tasks and testing plan are detailed at https://uoe.sharepoint.com/sites/EdWeb2Hub/SitePages/EdWeb-2-rollback-process.aspx. These have been tested. UAT will be signed off in Pantheon environments to be completed by 08/10/24 This release includes: Module updates Bug resolutions Governance features | Low |