The University of Edinburgh | IS Alerts

Currently Open Alerts

Current Alerts

Title	Time	Impact	Affected Services	Description	Planning
Migrate ISVH VMware guests to use 10gbs networking infrastructure More info	From: 08-Jan-2020 - 09:00AM To:      17-Jan-2020 - 05:00PM	9 days 8 hours At risk	Virtual Hosting	Virtual Hosting at Risk - Monday 20th January - Friday 31st January - No impact expected for users - please see work summary for more information.	Planned
	From: 20-Jan-2020 - 09:00AM To:      31-Jan-2020 - 05:00PM	11 days 8 hours At risk
Network outage at WGH affecting CRC and surrounding areas More info	From: 23-Jan-2020 - 10:38AM - Ongoing	8 days 9 hours 22 minutes Outage	Network access	There is currently a network outage at WGH affecting CRC & Rhuematic diseases as a contractor for NHS Lothian has cut through our fibre optic cable.	Unplanned
Office 365 Calendar More info	From: 26-Jan-2020 - 11:26AM - Ongoing	3 days 5 hours 34 minutes At risk	Office365	Office 365 Calendar - Sunday 26th January 11:26 - ongoing - Users may intermittently be unable to update calendar meetings and resource booking. Microsoft are deploying a fix.	Unplanned
Windows 10 feature update - 1903 More info	From: 27-Jan-2020 - 12:00AM To:      02-Feb-2020 - 12:00AM	6 days At risk	Supported Windows Desktop	Supported Windows Desktop at risk, from 12:00AM Monday 27th January until 12:00AM Sunday 2nd February. No impact to users expected.	Planned
	From: 07-Mar-2020 - 12:00AM To:      20-Mar-2020 - 12:00AM	13 days At risk
Can't use Attach files button in Outlook on the web More info	From: 28-Jan-2020 - 08:00AM - Ongoing	1 day 9 hours At risk	Office365	Users may be unable to attach files to emails using the Attach button in Outlook on the web. A workaround is to drag and drop the file into the email. Consider instead using OneDrive via your University Office 365 account to share documents with colleagues rather than via emails.	Unplanned

Recently Closed Alerts

Recently Closed Alerts

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
Upgrade of the Pure system to v5.16.2 More info	30-Jan-2020 08:00AM - 05:00PM	9 hours Outage	PURE	Back-up of live database. Installation of Pure software, v5.16.2 There will be an outage for users from 08:00 on January 30th, Thursday to 13:00 with a further At Risk period until 17:00.	Planned
ThankQ outage (Alumni services) More info	30-Jan-2020 08:00AM - 08:30AM	30 minutes Outage	ThankQ Applications	Thu 30 Jan: ThankQ applications will be unavailable between 8-8:30am with an half hour at risk period afterwards. Alumni channels in MyEd will be affected.	Planned
	30-Jan-2020 08:30AM - 09:00AM	30 minutes At risk
Library Alma System and DiscoverEd - at risk - DiscoverEd Search, E-journal More info	From: 01-Feb-2020 - 10:00PM To:      02-Feb-2020 - 04:00AM	6 hours At risk	DiscoverEd Electronic Journals	The ALMA Library system and DiscoverEd, which include DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" between Saturday 1st February 10 pm and 4 am on Sunday 2nd February. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected	Planned
HR and Payroll unavailable More info	04-Feb-2020 08:00AM - 06:00PM	10 hours Outage	HR/Payroll	Tues 4 Feb 8am to 6pm HR and Payroll application will be unavailable, with an at risk period Wed 5 Feb 8am to 10:30	Planned
	05-Feb-2020 08:00AM - 10:30AM	2 hours 30 minutes At risk
Event Booking degraded service (whilst HR & Payroll Unavailable) More info	04-Feb-2020 08:00AM - 06:00PM	10 hours Degraded	Event Booking	Due to some essential patching, Event Booking will have a degraded service between 08:00 AM, Tuesday 04-Feb-20 — 06:00 PM, Tuesday 04-Feb-20	Planned
EUCLID Client Maintenance Work More info	05-Feb-2020 06:00AM - 06:20AM	20 minutes Outage	EUCLID	EUCLID will experience a short outage between 06:00 - 06:20 on the 5th of February, Wednesday while essential security patches are applied to the server. The application will also be At Risk between 06:20 and 08:00.	Planned
	05-Feb-2020 06:20AM - 08:00AM	1 hour 40 minutes At risk
MyEd At Risk - Regular Server Update More info	05-Feb-2020 07:00AM - 08:00AM	1 hour At risk	MyEd	MyEd will be at risk over the period of patching - Wednesday, February 5th at 07:00 until 08:00 with another at risk period on Thursday, February 6th at 07:00 until 08:00. Just 3 of the 6 servers are patched at the same time therefore MyEd is marked as at risk. There is the potential risk that users may lose their sessions, but this risk is very low	Planned
	06-Feb-2020 07:00AM - 08:00AM	1 hour At risk
SOA, Wiki, IDM and University website at risk - regular server update More info	05-Feb-2020 07:00AM - 09:00AM	2 hours At risk	ID Management University Website	Due to a regular update of the system the SOA, Wiki, IDM and UoE website services (Live and TEST) will be considered at risk between : 07:00 AM, Wednesday 05-Feb-20 — 09:00 AM, Wednesday 05-Feb-20	Planned
E-Financials Planned Outage More info	05-Feb-2020 07:00AM - 07:20AM	20 minutes Outage	E-Financials	eFinancials will experience a brief outage between 07:00 - 07:20 on Wednesday 4th of December 2019 while essential security patches are applied to the server. There will also be an At Risk period from 07:20 - 09:00.	Planned
	05-Feb-2020 07:20AM - 09:00AM	1 hour 40 minutes At risk
Moodle, JIRA, UoE website search, PURE, Hosted sites outage More info	05-Feb-2020 08:00AM - 08:20AM	20 minutes Outage	Central Wiki Service Hosted Websites Moodle PURE	Several Linux servers need to be patched. (This includes LIVE, TEST and DEV) The following systems will be unavailable on Wednesday 5th February from 08:00am : Moodle, JIRA, Hosted Websites, PURE and Drupal services Although the outage period will depend on the actual patch and outage period will be around 20 minutes. The application will remain At Risk between 8:20am and 10am	Planned
	05-Feb-2020 08:20AM - 10:00AM	1 hour 40 minutes At risk
Worktribe unavailable More info	05-Feb-2020 05:00PM - 06:00PM	1 hour Outage	Worktribe	Worktribe unavailable, Wednesday 5th February 17:00 - 18:00. Service should be considered at risk until 19:00.	Planned
	05-Feb-2020 06:00PM - 08:00PM	2 hours At risk
Fibre maintenance for Royal Edinburgh Hospital More info	From: 06-Feb-2020 - 10:00PM To:      07-Feb-2020 - 06:00AM	8 hours At risk	Royal Edinburgh Hospital - Network Connection to EdLAN	Jisc have notified us of scheduled maintenance for the circuit between Appleton Tower - Royal Edinburgh Hospital to replace fibre patch cords. Circuit number 001137	Planned
Library Alma System and DiscoverEd - at risk - DiscoverEd Search, E-journal More info	From: 08-Feb-2020 - 10:00PM To:      09-Feb-2020 - 04:00AM	6 hours At risk	DiscoverEd Electronic Journals	The ALMA Library system and DiscoverEd, which include DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" between Saturday 8th February 10 pm and 4 am on Sunday 9th February. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected	Planned
DataStore Upgrade More info	From: 10-Feb-2020 - 09:00AM To:      11-Feb-2020 - 05:00PM	1 day 8 hours At risk	User File Store DataStore, Supported Desktop, DataSync	The DataStore, which provides file storage services, will undergo an upgrade on Mon 10 to Tues 11 Feb 2020. Users may experience reduced performance and brief interruptions of access to files between 9am 10 Feb until 5pm 11 Feb.	Planned

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Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
GitLab Outage to allow for essential maintenance work More info	28-Jan-2020 12:00PM - 01:00PM	1 hour Outage	GitLab	Tue 28 Jan 12:00-13:00 outage of GitLab for changes to authentication as required by a Microsoft update.	Agreed - Short Notice Complete
Registration and password change More info	28-Jan-2020 10:00AM - 10:30AM	30 minutes Degraded	Authentication and Authorisation	Your University Login initial registration and password change facilities will be unavailable on Tue 21 Jan between 10am and 10:30am.	Planned Complete
Routing issues affecting external access from certain edlan ranges More info	28-Jan-2020 09:20AM - 10:00AM	40 minutes Degraded	Core Network	A routing issue occurred on the following ranges, which includes eduroam and certain areas that uses these ranges . 192.41.103.0 255.255.255.0 192.41.104.0 255.255.248.0 192.41.112.0 255.255.240.0 192.41.128.0 255.255.252	Unplanned Complete
Mini portfolio Application Unavailable More info	28-Jan-2020 09:15AM - 09:45AM	30 minutes Outage	Mini Portfolio Application	The Mini Portfolio Application has crashed and is unavailable.	Unplanned Complete
Can't use Attach files button in Outlook on the web More info	From: 28-Jan-2020 - 08:00AM - Ongoing	1 day 9 hours At risk	Office365	Users may be unable to attach files to emails using the Attach button in Outlook on the web. A workaround is to drag and drop the file into the email. Consider instead using OneDrive via your University Office 365 account to share documents with colleagues rather than via emails.	Unplanned
UniDesk Edinburgh Restart 9PM Monday 27th Jan - Caller lookup intermittent More info	27-Jan-2020 09:00PM - 09:10PM	10 minutes Outage	UniDesk	The Caller lookup on UniDesk Edinburgh is intermittent. In order to resolve the service will need to be restarted which has been scheduled for tonight 9PM (Monday 27th Jan).	Agreed - Short Notice Complete
ThankQ Intranet/Web Apps Down More info	27-Jan-2020 11:00AM - Ongoing	10 hours Outage	ThankQ Intranet/Web Apps	ThankQ Intranet/Web Apps Down	Unplanned
Windows 10 feature update - 1903 More info	From: 27-Jan-2020 - 12:00AM To:      02-Feb-2020 - 12:00AM	6 days At risk	Supported Windows Desktop	Supported Windows Desktop at risk, from 12:00AM Monday 27th January until 12:00AM Sunday 2nd February. No impact to users expected.	Planned
	From: 07-Mar-2020 - 12:00AM To:      20-Mar-2020 - 12:00AM	13 days At risk
Staff Profile Server 2 (prf-staff2) unplanned restart More info	From: 26-Jan-2020 - 07:00PM To:      27-Jan-2020 - 05:00PM	22 hours Outage	Windows Staff Profiles	Staff Profile Server 2 unresponsive. Enterprise Windows team will look to restart it. In its current inaccessible state, it is stopping some staff members logging in to Open Access Lab PCs.	Unplanned Complete
Office 365 Calendar More info	From: 26-Jan-2020 - 11:26AM - Ongoing	3 days 5 hours 34 minutes At risk	Office365	Office 365 Calendar - Sunday 26th January 11:26 - ongoing - Users may intermittently be unable to update calendar meetings and resource booking. Microsoft are deploying a fix.	Unplanned
DiscoverEd - at risk More info	From: 25-Jan-2020 - 10:00PM To:      26-Jan-2020 - 04:00AM	6 hours At risk	DiscoverEd Electronic Journals	DiscoverEd, which includes DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" between 22:00 on Saturday 25th and 04:00 on Sunday 26th January. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected	Planned
Serengeti unavailable More info	24-Jan-2020 09:25AM - 09:35AM	10 minutes Outage	Serengeti	Serengeti is currently unavailable	Unplanned Complete
PURE Live service outage More info	23-Jan-2020 06:00PM - 06:15PM	15 minutes Outage	PURE	Pure LIVE service outage – a short period of downtime for Pure LIVE is required in order to apply a fix to the systems settings. The application should be unavailable for 15 minutes and at risk for a further 30 minutes.	Agreed - Short Notice Complete
	23-Jan-2020 06:15PM - 06:45PM	30 minutes At risk
Service Alerts publishing unavailable More info	23-Jan-2020 02:00PM - 03:00PM	1 hour Degraded	Alerts	Thu 23 Jan 2pm to 3pm Service Alerts can not be published due to upgrade.	Planned
eTime Patch/Fix More info	23-Jan-2020 12:00PM - 12:30PM	30 minutes Outage	eTime	eTime fix is being applied as per the call, I191220-0651 - e-Time Query re Creating New Course Code	Agreed - Short Notice Complete
Network outage at WGH affecting CRC and surrounding areas More info	From: 23-Jan-2020 - 10:38AM - Ongoing	8 days 9 hours 22 minutes Outage	Network access	There is currently a network outage at WGH affecting CRC & Rhuematic diseases as a contractor for NHS Lothian has cut through our fibre optic cable.	Unplanned
Sign-in to Outlook Web More info	23-Jan-2020 09:00AM - 12:00PM	3 hours At risk	Office365	Microsoft have an advisory that users may be unable to sign in to Outlook on the web. The issue impacts users who do not have Outlook on the web cache only. Users who are currently signed in may not experience any impact. Next update by: Thursday, January 23, 2020, 11:00 AM (11:00 AM UTC)	Unplanned Complete
UniDesk Quickcalls degraded service More info	22-Jan-2020 10:15AM - 11:30AM	1 hour 15 minutes Degraded	UniDesk Quickcalls	Quickcalls users will be unable to create a quick call based on a Registered User. The username lookup gives an API Error. Using the Unregistered User or Anonymous User options may work for some people, but may also give the API error.	Unplanned Complete
Deploy small changes to fix Power BI - Projects interaction More info	22-Jan-2020 10:00AM - 11:00AM	1 hour At risk	Projects website	Wed 22 Jan 2020: Deploy small changes to fix Power BI - Projects interaction, Power BI at risk between 10-11am.	Agreed - Short Notice
Eddie Scheduler issues (*new* scheduler) More info	From: 22-Jan-2020 - 09:00AM To:      23-Jan-2020 - 05:00PM	1 day 8 hours Degraded	Eddie	**NOTE: this should only affect users who log into the new scheduler at eddie.ecdf.ed.ac.uk*** We are seeing some scheduling issues on the new (Univa) Eddie scheduler with nodes not filling as expected and jobs queuing indefinitely even when requested slots are available. We believe this only affects jobs submitted with the sharedmem parallel environment. We have raised a support call with Univa - in the meantime, users can use the sharedmem_new parallel environment instead. For further info please contact IS.Helpline@ed.ac.uk.	Unplanned Complete
Serengeti unavailable More info	22-Jan-2020 09:00AM - 09:05AM	5 minutes Outage	Serengeti	Serengeti is currently unavailable	Unplanned Complete
Essential maintenance to VPN Service More info	22-Jan-2020 07:00AM - 10:00AM	3 hours At risk	Central VPN Service	Essential maintenance will be performed on the VPN service. Some users who are connected may be disconnected, but should be able to reconnect immediately.	Agreed - Short Notice Complete
Staffmail unavailable More info	21-Jan-2020 08:30AM - 09:00AM	30 minutes Degraded	Staffmail	Between 08:00 and 08:30 on Tue 21 Jan the Staffmail email service will be unavailable due to server maintenance.	Planned Complete
IDM Processing Failure More info	21-Jan-2020 08:00AM - 09:00AM	1 hour Degraded	ID Management	IDM Processing failed this morning due to a database connection failure.	Unplanned Complete
Wake-on-LAN outage More info	20-Jan-2020 12:00PM - 12:06PM	6 minutes Outage	Wake-on-LAN	There will be an outage of the Wake-on-LAN service during 12:00 PM - 12:30 PM, Monday 20th Janruary. During this time users will be unable to wake their desktops from sleep.	Planned Complete
Migrate ISVH VMware guests to use 10gbs networking infrastructure More info	From: 08-Jan-2020 - 09:00AM To:      17-Jan-2020 - 05:00PM	9 days 8 hours At risk	Virtual Hosting	Virtual Hosting at Risk - Monday 20th January - Friday 31st January - No impact expected for users - please see work summary for more information.	Planned
	From: 20-Jan-2020 - 09:00AM To:      31-Jan-2020 - 05:00PM	11 days 8 hours At risk
eFinancials - Serengeti Service Unavailable More info	20-Jan-2020 09:00AM - 04:47PM	7 hours 47 minutes Outage	E-Financials	Invoices aren’t showing on eFinancials – through Serengeti, and this will impact a high number of users. It appears to have started this morning. Have been advised that this issue should be fixed soon by the service owners.	Unplanned Complete
Easter Bush generator black start testing More info	From: 18-Jan-2020 - 08:00AM To:      25-Jan-2020 - 05:00PM	7 days 9 hours At risk	Building power	UoE Estates are carrying out annual generator tests at the following buildings: - EBVC (New Vets School) & Charnock Bradley Building (Easter Bush Innovation Centre) on Sat 18th Jan - EDSCCU on Wed 22nd Jan - Hospital for Small Animals on Sat 25th Jan	Agreed - Short Notice Complete
Accommodation, Catering and Events [ACE] Critical Patching More info	16-Jan-2020 06:00AM - 06:30AM	30 minutes At risk	Kinetix (KX)	Accommodation, Catering and Events [ACE] require critical patching. The Accommodation, Catering and Events [ACE] applications should be considered 'At Risk' during this time.	Planned Complete
	17-Jan-2020 06:00AM - 06:30AM	30 minutes At risk
RETAIN - Health and Safety system unavailable More info	16-Jan-2020 12:00PM - 12:05PM	5 minutes Outage	RETAIN	Thursday 16 Jan the RETAIN system (Health and Safety, Biological & Radioactive Services) will be unavailable 12-1pm and at risk for subsequent 3 hours whilst changes are made by service team.	Agreed - Short Notice Complete
	16-Jan-2020 01:01PM - 03:00PM	1 hour 59 minutes At risk
EdWeb Deployment More info	16-Jan-2020 10:00AM - 01:00PM	3 hours Outage	EdWeb	Regular deployment of drupal security and module updates. Well understood deployment and rollback procedure. This will cause an outage time on January 16th, Thursday at 10:00 until 13:00 with a further at risk period until 17:00.	Planned Complete
	16-Jan-2020 01:00PM - 05:00PM	4 hours At risk
Climate VLE - Users unable to login More info	16-Jan-2020 10:30AM - Ongoing	2 hours 30 minutes Degraded	Climate VLE	We are aware of an issue with the Climate VLE which is preventing users from logging in. This is currently being investigated. https://www.climate.ed.ac.uk/	Unplanned Complete
Microsoft Planner unavailable More info	16-Jan-2020 09:00AM - 10:15AM	1 hour 15 minutes Degraded	Office365	Ongoing: Can't access Planner User Impact: Users may be unable to sign in to Planner. Current status: Microsoft is analyzing diagnostic data to determine the source of the issue. Scope of impact: Impact is specific to users served through Europe.	Unplanned Complete
Email routing & delivery More info	15-Jan-2020 08:15AM - 11:00AM	2 hours 45 minutes At risk	Mail Relay Office365	Our email routing & delivery servers are scheduled for a service pack update and should be considered at risk whilst this work completes.	Agreed - Short Notice

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