The University of Edinburgh | IS Alerts

Currently Open Alerts

Current Alerts

Title	Time	Impact	Affected Services	Description	Planning
Committees Intranet update issue More info	From: 05-May-2020 - 04:00PM - Ongoing	178 days 2 hours Degraded	Committees	Committees Intranet users may find that their Committees appear to remove their Papers from the site: https://www.committees.ed.ac.uk/ This appears to be a random intervals and they will appear again after one of the next site updates.	Unplanned
Slow or unresponsive websites (temp. fix in place) More info	From: 16-Sep-2020 - 09:00AM - Ongoing	1 day 30 minutes Degraded	External websites	We are investigating reports of slow or unresponsive websites where pages may be slow to load or just display as a blank page. The behaviour may be inconsistent and sporadic. [Update : 10:00am 17/09/20] The cause of the issue has been identified and a temporary fix implemented. Performance appears to be back to normal but we continue to monitor.	Unplanned
	From: 17-Sep-2020 - 09:31AM - Ongoing	11 days 29 minutes At risk
Standby Perimeter Firewall Configuration Out of Sync (resolved) More info	From: 18-Sep-2020 - 09:00AM - Ongoing	10 days 1 hour At risk	Core Network	The Standby Perimeter Firewall Configuration is out of sync and needs to be-re synchronised to return the device to an operational state. A non-service affecting reboot of the stand-by unit has been scheduled for 13:15 18/9/2020 [Update 15:00 18/09/20] The Firewall is now full synchronised and back to normal operation	Unplanned
Firefox upgrade on Windows and Mac managed desktops More info	From: 22-Sep-2020 - 08:00AM To:      28-Sep-2020 - 09:00AM	6 days 1 hour At risk	All web based services	Firefox on the Windows and Mac Managed Desktop for staff will be at risk due to the upgrade between 08:00 AM, Tuesday 22-Sep-20 — 09:00 AM, Monday 28-Sep-20.	Planned

Recently Closed Alerts

Recently Closed Alerts

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
Upgrade of the Pure system to v5.18.3 More info	28-Sep-2020 09:00AM - 02:00PM	5 hours Outage	PURE	An upgrade to the Pure System will cause an outage to Pure from 09:00 on Monday, September 28th to 14:00.	Planned
Perimeter Firewall OS Upgrade More info	29-Sep-2020 07:00AM - 09:00AM	2 hours At risk	Perimeter Firewall	The Perimeter firewall is currently operating with reduced resiliency as a result of software faults associated with the current operating system. The vendor has advised us that these issues are rectified in subsequent versions and that we should carry out an upgrade to rectify the situation.	Agreed - Short Notice
OneTrust will undergo scheduled maintenance 01/10/2020 21:00 More info	From: 01-Oct-2020 - 09:00PM To:      02-Oct-2020 - 01:00AM	4 hours Outage	OneTrust	During the maintenance period, you will not be able to access the OneTrust application console. This will not impact the availability of deployed tools such as banners, consent collection points and the data subject portal. We apologize for any disruption to your business.	Unplanned
Library Alma System and DiscoverEd - at risk - DiscoverEd Search, E-journal More info	From: 03-Oct-2020 - 10:00PM To:      04-Oct-2020 - 04:00AM	6 hours At risk	DiscoverEd Electronic Journals	The ALMA Library system and DiscoverEd, which include DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" between Saturday 3rd October 10 pm and 4 am on Sunday 4th October. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected	Planned
WorkTribe Maintenance and Auto Patching More info	06-Oct-2020 05:30PM - 06:30PM	1 hour At risk	Worktribe	WorkTribe application will automatically be patched by vendor. LIVE will be patched to the latest release. Users will be unable to access the application whilst patching is in progress. This is an 'autopatch' by the vendor.	Planned
	08-Oct-2020 05:30PM - 06:30PM	1 hour Outage
EUCLID Outage More info	07-Oct-2020 06:00AM - 06:20AM	20 minutes Outage	EUCLID web	There will be an outage of EUCLID between 06:00 AM — 06:20 AM Wednesday 07-Oct-20. It should then be considered at risk that same day.	Planned
	07-Oct-2020 06:20AM - 08:00AM	1 hour 40 minutes At risk
MyED at risk More info	07-Oct-2020 07:00AM - 08:00AM	1 hour At risk	MyEd	MyED should be considered At Risk due to regular updates from 7:00AM until 8:00AM on Wednesday the 7th of October and from 7:00AM until 8:00AM on Thursday the 8th of October. There is the potential risk that users may lose their sessions, but this risk is very low	Planned
	08-Oct-2020 07:00AM - 08:00AM	1 hour At risk
SOA, Wiki, IDM, Event Booking and University website at risk More info	07-Oct-2020 07:00AM - 09:00AM	2 hours At risk	Event Booking ID Management University Website	The following services: SOA, Wiki, IDM, Event Booking and University website Should be considered at risk due to regular updates from 7:00AM until 9:00AM on Wednesday 7th of October	Planned
E-Financials Outage More info	07-Oct-2020 07:00AM - 07:20AM	20 minutes Outage	E-Financials	eFinancials will experience a brief outage between 7:00AM until 7:20AM on Wednesday 7th of October while essential security patches are applied to the server. The service should be considered at Risk from 7:20AM until 9:00AM.	Planned
	07-Oct-2020 07:20AM - 09:00AM	1 hour 40 minutes At risk
Moodle, JIRA, UoE website search, PURE, Hosted sites Unavailable More info	07-Oct-2020 08:00AM - 08:20AM	20 minutes Outage	Central Wiki Service Hosted Websites Moodle PURE	The following services: Moodle, JIRA, UoE website search, PURE and Hosted sites will be unavailable from 8:00AM until 8:20AM on Wednesday the 7th of October and then should be considered at risk from 8:20AM until 10:00AM.	Planned
	07-Oct-2020 08:20AM - 10:00AM	1 hour 40 minutes At risk

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Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
WorkTribe Maintenance and Auto Patching More info	22-Sep-2020 05:30PM - 06:30PM	1 hour At risk	Worktribe	WorkTribe application will automatically be patched by vendor. LIVE will be patched to the latest release. Users will be unable to access the application whilst patching is in progress. This is an 'autopatch' by the vendor.	Planned
	24-Sep-2020 05:30PM - 06:30PM	1 hour Outage
Data Safe Haven SSL Certificate Updates More info	24-Sep-2020 02:00PM - 05:00PM	3 hours At risk	Data Safe Haven	VMWare Horizon View SSL certificates will be updated due to expiry, there should be no interruption to service.	Agreed - Short Notice Complete
Eddie storage currently unavailable More info	24-Sep-2020 10:18AM - 11:00AM	42 minutes Degraded	eddie	The Eddie storage is currently reporting IO errors. The team is aware and are investigating. Other services are unaffected. Updates when we have more information. Update 1100: the issue has been resolved, apologies for the disruption.	Unplanned Complete
MyEd Print Credit Channel More info	23-Sep-2020 12:00PM - 12:30PM	30 minutes At risk	MyEd	We are updating the wording on the MyEd Print Credit Channel to advise users that the channel will not update their EdPrint Credit and to use www.myprint.is.ed.ac.uk instead	Agreed - Short Notice Complete
Firefox upgrade on Windows and Mac managed desktops More info	From: 22-Sep-2020 - 08:00AM To:      28-Sep-2020 - 09:00AM	6 days 1 hour At risk	All web based services	Firefox on the Windows and Mac Managed Desktop for staff will be at risk due to the upgrade between 08:00 AM, Tuesday 22-Sep-20 — 09:00 AM, Monday 28-Sep-20.	Planned
Users not able to login to Learn More info	21-Sep-2020 09:15AM - 12:00PM	2 hours 45 minutes Outage	Learn	A fix to the Learn issue has now been implemented and we can see that users are now able to login. Please restart your browser and try to connect again. IS will be monitoring the situation throughout the rest of the day.	Unplanned Complete
	From: 21-Sep-2020 - 12:20PM To:      22-Sep-2020 - 12:30PM	1 day 10 minutes At risk
Turnitin Unplanned Outage More info	From: 18-Sep-2020 - 10:00PM To:      19-Sep-2020 - 01:00AM	3 hours Outage	Turnitin	Due to an unexpected outage, users may have been unable to upload papers and reports may not have generated in Turnitin between 22:00 - 01:00 (BST) on Friday night into early hours Saturday morning.	Unplanned
Webcentralcad unavailable More info	18-Sep-2020 09:45AM - 10:00AM	15 minutes Outage	WebCentral	Restart web central CAD - I200918-0502- Mobile phones sync issue	Agreed - Short Notice Complete
Standby Perimeter Firewall Configuration Out of Sync (resolved) More info	From: 18-Sep-2020 - 09:00AM - Ongoing	10 days 1 hour At risk	Core Network	The Standby Perimeter Firewall Configuration is out of sync and needs to be-re synchronised to return the device to an operational state. A non-service affecting reboot of the stand-by unit has been scheduled for 13:15 18/9/2020 [Update 15:00 18/09/20] The Firewall is now full synchronised and back to normal operation	Unplanned
Outlook on Android 8 More info	From: 18-Sep-2020 - 08:30AM - Ongoing	7 days 13 hours At risk	Office365 Staffmail	Users may see the 'send' button grayed out on their screen, preventing them from sending emails. Microsoft determined that a recent service update is unexpectedly causing issues with Android 8 Outlook mobile. A fix for the issue has been deployed and are monitoring the deployment progress.	Unplanned
Accommodation, Catering and Events [ACE] Critical Patching More info	17-Sep-2020 06:00AM - 06:30AM	30 minutes At risk	Kinetix (KX)	Accommodation, Catering and Events [ACE] require critical patching. The Accommodation, Catering and Events [ACE] applications should be considered 'At Risk' during this time.	Planned Complete
	18-Sep-2020 06:00AM - 06:30AM	30 minutes At risk
Slow or unresponsive websites (temp. fix in place) More info	From: 16-Sep-2020 - 09:00AM - Ongoing	1 day 30 minutes Degraded	External websites	We are investigating reports of slow or unresponsive websites where pages may be slow to load or just display as a blank page. The behaviour may be inconsistent and sporadic. [Update : 10:00am 17/09/20] The cause of the issue has been identified and a temporary fix implemented. Performance appears to be back to normal but we continue to monitor.	Unplanned
	From: 17-Sep-2020 - 09:31AM - Ongoing	11 days 29 minutes At risk
Learn - Rolling Restart More info	16-Sep-2020 03:30PM - 05:30PM	2 hours At risk	Learn	Learn will undergo a rolling restart. No downtime or impact on users is expected.	Unplanned Complete
Blogs.ed.ac.uk Unavailable More info	16-Sep-2020 02:40PM - 03:20PM	40 minutes Outage	Academic Blogging	The Academic Blogging Service (blogs.ed.ac.uk) is currently unavailable. The cause is being investigated.	Unplanned Complete
Shutdown of power at Drummond Street Annexe More info	16-Sep-2020 02:00PM - 03:00PM	1 hour Outage	Drummond Street Annexe	Contractors are doing some electrical alterations today from 2pm at Drummond Street Annexe, this affect network and Voip phones there due to the power shutdown.	Unplanned Complete
Email and Calendar unavailable via MyEd More info	From: 16-Sep-2020 - 09:30AM - Ongoing	1 day 3 hours 30 minutes Degraded	MyEd	The Email and Calendar portlets in MyEd not loading. The problem is intermittent, but frequent. Users can access Email and Calendar directly via www.office365.ed.ac.uk.	Unplanned
Office365 Provisioning issue More info	From: 16-Sep-2020 - 09:30AM To:      17-Sep-2020 - 05:00PM	1 day 7 hours 30 minutes Degraded	Office365 Acccount Provisioning	An issue with connectivity to Office365 is affecting provision and correction of Office365 accounts. The issue is related to alert https://alerts.is.ed.ac.uk/index.cfm?fuseaction=view_alert&alert_id=9571 for which there is a major incident. Resolution will be handled by the above alert, so this alert is for information only. Update: Issue resolved by ITI Network fix at 09:30 on 17/09/2020.	Unplanned Complete
Timeout issue accessing Collaborate sessions in MyED More info	From: 14-Sep-2020 - 09:00AM To:      15-Sep-2020 - 01:00PM	1 day 4 hours Degraded	Collaborate	A small number of Collaborate users can't access their Collaborate session list in MyED. This appears to be due to the portlet timing out when users try to access the channel. Admin users are also affected due to the number of sessions available to them, which has a knock on effect on supporting users with issues.	Unplanned Complete
DiscoverEd requesting temporarily unavailable More info	14-Sep-2020 09:00AM - 12:00PM	3 hours Degraded	DiscoverEd	9am-12pm Mon 14 Sep: signed-in users of DiscoverEd will be temporarily unable to place requests on material.	Planned Complete
PT-X application unavailable for maintenance More info	14-Sep-2020 08:15AM - 08:45AM	30 minutes Outage	PTX	Vendor has requested a configuration change to resolve a duplication issue.	Agreed - Short Notice Complete

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