IS Alerts

Currently Open Alerts

Current Alerts

Title Time Impact Affected Services Description Planning
Windows Patching

More info
From: 22-May-2019 - 12:00AM
To:      24-May-2019 - 12:00PM
2 days 12 hours
At risk
  • ITI Managed Windows Server Systems
Monthly Microsoft Patching Process. Windows 2016 & 2019 servers will be patched over 2 weeks - further details in alert. Planned
planned

From: 29-May-2019 - 12:00AM
To:      31-May-2019 - 12:00PM
2 days 12 hours
At risk
Accommodation, Catering and Events [ACE] Critical Patching

More info
23-May-2019
06:00AM - 06:30AM
30 minutes
At risk
  • Kinetix (KX)
Due to server work, Accommodation, Catering and Events [ACE] applications will face an 'At Risk' period for critical patching between 06:00 AM and 06:30 AM on both Thursday 23rd May and Friday 24th May. Planned
planned

24-May-2019
06:00AM - 06:30AM
30 minutes
At risk
WebCentralCAD - outage

More info
24-May-2019
12:00PM - 12:30PM
30 minutes
Outage
  • WebCentral
  • webcentralcad only
WebCentralCAD restart required for the Building Operations |On Demand Work | Service Desk Manager | Manage Service Level Agreements in order for reports to display correcty. Agreed - Short Notice
shortNotice

JHB Labs & CRC at WGH network outage

More info
From: 24-May-2019 - 05:00PM
To:      27-May-2019 - 09:00AM
2 days 16 hours
Outage
  • All network access
As part of the handover of the JHB Labs at WGH back to NHS Lothian, the data rack within there is being moved. There will be no access to the University data network in CRC & Rheumatic Diseases from late Friday afternoon until early Monday morning. Agreed - Short Notice
shortNotice

Recently Closed Alerts

Recently Closed Alerts

There are currently no service alerts for today.

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title Time Impact Affected Services Description Planning
Central Authorisation Service - at risk

More info
From: 28-May-2019 - 09:00AM
To:      29-May-2019 - 05:00PM
1 day 8 hours
At risk
  • Authentication and Authorisation
  • DiscoverEd
  • Electronic Journals
  • Event Booking
  • Lecture Recording
  • Moodle
  • Office365
  • Timetabling
  • UniDesk
  • WebCentral
  • Pebblepad,Sciquest,Datavault,TopHat,Provet,Lynda, Online Print Credit,Student Payment Channel,
Central Authorisation Service - at risk, Tuesday 28th May 09:00 - 17:00. We will be migrating the Central Authorisation servers from physical servers to virtual servers. Planned
planned

Windows Patching

More info
From: 22-May-2019 - 12:00AM
To:      24-May-2019 - 12:00PM
2 days 12 hours
At risk
  • ITI Managed Windows Server Systems
Monthly Microsoft Patching Process. Windows 2016 & 2019 servers will be patched over 2 weeks - further details in alert. Planned
planned

From: 29-May-2019 - 12:00AM
To:      31-May-2019 - 12:00PM
2 days 12 hours
At risk
Worktribe - outage

More info
30-May-2019
05:30PM - 08:30PM
3 hours
Outage
  • Worktribe
Worktribe being upgraded to latest version on Thursday 30th of May 05:30 PM - 08:30 PM. Considered at risk until Friday 31st of May at 09:00 AM. Planned
planned

From: 30-May-2019 - 08:30PM
To:      31-May-2019 - 09:00AM
12 hours 30 minutes
At risk
Library Alma System and DiscoverEd - at risk

More info
From: 01-Jun-2019 - 10:00PM
To:      02-Jun-2019 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
The ALMA Library system and DiscoverEd, which include DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" between Saturday 1st June 10 pm and 4 am on Sunday 2nd June. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected Planned
planned

DataStore service interruption

More info
From: 03-Jun-2019 - 09:00AM
To:      07-Jun-2019 - 05:00PM
4 days 8 hours
At risk
  • User File Store
  • DataStore
Access to DataStore may be affected for brief intervals during 3rd to 7th June Planned
planned

Personal, Print, Copy & Scan, Online Print Credit, managepPrint unavailable

More info
04-Jun-2019
08:00AM - 10:00AM
2 hours
Outage
  • Personal, Print, Copy and Scan, Online Print Credit, managePrint
Personal, Print, Copy & Scan, Online Print Credit, managepPrint unavailable on Tuesday 4th of June, between 08:00 AM - 10:00 AM. Considered at risk until 12:00 PM. Planned
planned

04-Jun-2019
10:00AM - 12:00PM
2 hours
At risk
EUCLID outage - at risk

More info
05-Jun-2019
06:00AM - 06:20AM
20 minutes
Outage
  • EUCLID
EUCLID client maintenance work, service at risk on Wednesday 5th of June between 06:00 AM - 06:20 AM. Considered to be at risk until 08:00 AM. Planned
planned

05-Jun-2019
06:20AM - 08:00AM
1 hour 40 minutes
At risk
MyEd, Learn, SOA, wiki and University website at risk

More info
05-Jun-2019
07:00AM - 09:00AM
2 hours
At risk
  • ID Management
  • Learn
  • MyEd
  • University Website
These services are considered to be at risk on Wednesday 5th of June between 07:00 AM - 09:00 AM. Planned
planned

E-Financials planned outage

More info
05-Jun-2019
07:00AM - 07:20AM
20 minutes
Outage
  • E-Financials
E-Financials planned outage on Wednesday 5th of June, between 07:00 AM - 07:20 AM. Considered to be at risk until 09:00 AM. Planned
planned

05-Jun-2019
07:20AM - 09:00AM
1 hour 40 minutes
At risk
Moodle, JIRA, UoE website search, PURE, Hosted sites outage

More info
05-Jun-2019
08:00AM - 08:20AM
20 minutes
Outage
  • Central Wiki Service
  • Hosted Websites
  • Moodle
  • PURE
These services will be unavailable on Wednesday 5th of June between 08:00 AM - 08:20 AM. Considered to be at risk until 10:00 AM. Planned
planned

05-Jun-2019
08:20AM - 10:00AM
1 hour 40 minutes
At risk

Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title Time Impact Affected Services Description Planning
SAP Business Objects / BI Suite Issues

More info
23-May-2019
11:00AM - 11:39AM
39 minutes
Degraded
  • Reporting + Analytics (BI Suite)
Users may find that BI Suite takes a long time to load. When it does load some reports may fail to open or also give timeout errors. We are currently investigating this issue. Unplanned
Complete
completed-unplanned

23-May-2019
11:40AM - 12:00PM
20 minutes
Outage
Serengeti Outage

More info
23-May-2019
11:30AM - 11:40AM
10 minutes
Outage
  • Serengeti
Serengeti is currently unavailable. IS Applications Management are currently investigating and will restore the service as soon as possible. Unplanned
Complete
completed-unplanned

Outlook Mobile for iOS app v3.24 (At Risk)

More info
23-May-2019
08:00AM - 02:00PM
6 hours
At risk
  • Office365
Users may be unable to access or send new email messages when using the Outlook Mobile for iOS app v3.24. Microsoft has confirmed this was due to a code issue introduced in a recent update and are deploying a fix. Unplanned
unplanned

Accommodation, Catering and Events [ACE] Critical Patching

More info
23-May-2019
06:00AM - 06:30AM
30 minutes
At risk
  • Kinetix (KX)
Due to server work, Accommodation, Catering and Events [ACE] applications will face an 'At Risk' period for critical patching between 06:00 AM and 06:30 AM on both Thursday 23rd May and Friday 24th May. Planned
planned

24-May-2019
06:00AM - 06:30AM
30 minutes
At risk
Committees Website Upgrade

More info
22-May-2019
02:00PM - 03:00PM
1 hour
Outage
  • Committees Website
The Committees Website will be upgraded to the latest deployment of the EdWeb distribution. Please Note: The SharePoint Committees website will not be affected by this upgrade and will still be accessible during this time. Agreed - Short Notice
Complete
completed-shortNotice

22-May-2019
03:00PM - 05:00PM
2 hours
At risk
Black Start Test - Chancellor Building/RIE/Little France Wednesday 22nd May

More info
22-May-2019
05:45AM - 07:15AM
1 hour 30 minutes
Outage
  • Electrical Shutdown
This will only impact Chancellor's Building and the Royal Infirmary Hospital, Little France and to accommodate clinical emergencies, a time period for when the test can be conducted has been agreed with all parties which is between 0545 and 0715 hrs. Lifts should not be used during this time frame for risk of being stuck in them when the power is switched off. If at all possible, it may be useful for all staff to switch off all electrical items not in use at the power source, and switch them back on in the morning after the Black Start has occurred as spikes or surges in power can cause some alarms. Engie will be on site to deal with any problems which may occur. Apologies for any inconvenience this may cause especially with such a significant time slot being used but I'm sure everyone appreciates the importance of these tests to ensure the site can continue to work if there is an unscheduled power disruption. Note: this was cancelled due to emergency transplant surgery. Planned
Complete
completed-planned

Accommodation Student Accommodation Unavailable

More info
22-May-2019
02:25AM - 10:00AM
7 hours 35 minutes
Outage
  • Student Homes
Accommodation Student Accommodation site unavailable. Investigation underway. Unplanned
Complete
completed-unplanned

Windows Patching

More info
From: 22-May-2019 - 12:00AM
To:      24-May-2019 - 12:00PM
2 days 12 hours
At risk
  • ITI Managed Windows Server Systems
Monthly Microsoft Patching Process. Windows 2016 & 2019 servers will be patched over 2 weeks - further details in alert. Planned
planned

From: 29-May-2019 - 12:00AM
To:      31-May-2019 - 12:00PM
2 days 12 hours
At risk
DRPS unavailable

More info
From: 21-May-2019 - 10:00PM
To:      22-May-2019 - 08:30AM
10 hours 30 minutes
Outage
  • DRPS, Talks
Under investigation Unplanned
Complete
completed-unplanned

Easter Bush 'Middle Wing' network outage

More info
From: 18-May-2019 - 08:00AM
To:      19-May-2019 - 05:00PM
1 day 9 hours
Outage
  • Network outage
Easter Bush 'Middle Wing' network outage from Saturday 18th of May 08:00 AM to Sunday 19th of May 05:00 PM. Planned
Complete
completed-planned

BI Suite unavailable

More info
16-May-2019
10:40AM - 11:00AM
20 minutes
Outage
  • Reporting + Analytics (BI Suite)
BI Suite is currently unavailable. Users may get a "This site can’t be reached" error message when logging in via myEd. Unplanned
Complete
completed-unplanned

Project Website outage

More info
15-May-2019
09:30AM - 11:30AM
2 hours
Outage
  • projects website
Project Website outage, Wednesday 15th MAy 09:30 - 11:30 with a further at risk period until 14:00 Planned
planned

15-May-2019
11:30AM - 02:00PM
2 hours 30 minutes
At risk
University search engine At Risk

More info
15-May-2019
10:00AM - 10:10AM
10 minutes
At risk
  • University search engine (https://search.ed.ac.uk/)
University search engine At Risk, Wednesday 15th May 10:00 AM — 10:10 AM. Planned
Complete
completed-planned

IDM unavailable

More info
14-May-2019
09:30AM - 05:00PM
7 hours 30 minutes
Outage
  • ID Management
Upgrade to Oracle SOA version 12 will disturb IDM - outage on Tuesday 14th of May between 09:30 AM - 05:00 PM. Considered at risk until Wednesday 15th of May at 05:00 PM. Cancelled
cancelled

15-May-2019
09:00AM - 05:00PM
8 hours
At risk
Black Start test in the JCMB datacentre

More info
15-May-2019
08:30AM - 11:30AM
3 hours
At risk
  • Services using the JCMB datacentre
Following a problem with occurred during the last test, staff from Information Services and Estates will conduct a short "Black Start" test of the backup power infrastructure in the Appleton Tower and JCMB datacentres. A simulated failure of mains electrical power will be carried out to ensure that the backup Uninterruptible Power Supply, generator, and switching mechanisms are functioning correctly. The datacentre will run on backup power for four hours, allowing staff to monitor the performance of the generator. During the time of the test, staff from Estates, IT Infrastructure and the generator manufacturer will be onsite to monitor the systems involved, and back out in the event of any problem occurring. During the time on test, disruption to service would require a failure of both the generator and multiple Uninterruptible Power Supplies. Staff will be on hand to restore mains power in the event of any problem. Agreed - Short Notice
Complete
completed-shortNotice

ID Management and VRS unavailable

More info
14-May-2019
10:00AM - 06:00PM
8 hours
Outage
  • ID Management
ID Management and VRS will be unavailable on Tuesday 14th of May between 10:00 AM - 06:00 PM. Considered at risk on Wednesday 15th of May between 08:00 AM - 12:00 PM. Cancelled
cancelled

15-May-2019
08:00AM - 12:00PM
4 hours
At risk
IDM Processing Issue

More info
14-May-2019
12:00PM - 01:45PM
1 hour 45 minutes
Outage
  • ID Management
There is currently an issue affecting IDM processing of account data insertions and Update: Investigation is underway. All data changes will be queued until the issue is resolved. VRS users will be unable to create of update visits. Update: 14:00 Issue cause traced to an IDM database connection error which is now resolved. Unplanned
Complete
completed-unplanned

eFin integration with MyProject deployment

More info
From: 14-May-2019 - 10:00AM
To:      22-May-2019 - 05:00PM
8 days 7 hours
At risk
  • microservice
eFin integration with MyProject deployment Tuesday 14th May 2019 - 22nd May 2019 Agreed - Short Notice
Complete
completed-shortNotice

Provet unavailable

More info
14-May-2019
09:00AM - 10:00AM
1 hour
Outage
  • Provet
Provet is unavailable. SaaS supplier is being contacted. Unplanned
Complete
completed-unplanned

Power work in AT datacentre

More info
14-May-2019
08:30AM - 09:30AM
1 hour
At risk
  • Services using the Appleton Tower datacentre
Contractors will disconnect a battery cage which used to provide backup to the Appleton Tower datacentre, but remains electrically live. Disconnecting the cage will allow for its removal from the datacentre. This work will require the uninterruptible power supply (UPS) which feeds the AT datacentre to be bypassed for the duration of the work, meaning that the datacentre will operate on raw mains power for a short time (expected to be 15-30 minutes, maximum of one hour). Agreed - Short Notice
Complete
completed-shortNotice

DiscoverEd - at risk - DiscoverEd Search, E-journals; Library self-services

More info
From: 11-May-2019 - 10:00PM
To:      12-May-2019 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
DiscoverEd - at risk - DiscoverEd Search, E-journals; self service (renew, request, DiscoverEd login) between Saturday 11th of May 10:00 PM - Sunday 12th of May 04:00 AM. Planned
Complete
completed-planned

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