IS Alerts

Currently Open Alerts

Current Alerts

Title Time Impact Affected Services Description Planning
Eddie storage being upgraded

More info
From: 29-Jun-2020 - 09:00AM
To:      17-Jul-2020 - 05:00PM
18 days 8 hours
At risk
  • eddie
The eddie fast parallel storage is being upgraded. New disk storage is being added to a new fibre channel network, integrated into the existing GPFS storage network, then data will be migrated off old hardware onto new. Testing will be done at all stages. Once everything is complete the old hardware will be decommissioned. This will have little to no user impact, but the service should be considered "at risk". Planned
planned

Security vulnerabilities in Apps.ed.ac.uk Citrix desktop clients

More info
From: 07-Jul-2020 - 09:00AM
To:      15-Jul-2020 - 12:00AM
7 days 15 hours
At risk
  • Apps.ed.ac.uk Service
****Update**** The Citrix Client will prompt users to update their client automatically. Citrix have released a security bulletin around their desktop clients we us in the Apps.ed.ac.uk Service (https://support.citrix.com/article/CTX275460). Users should update their clients to versions: Citrix Workspace app version 1912 or later Citrix Receiver 4.9 (4.9.9002) Unplanned
unplanned

Library Alma System and DiscoverEd - at risk - DiscoverEd Search, E-journal

More info
From: 11-Jul-2020 - 10:00PM
To:      12-Jul-2020 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
The ALMA Library system and DiscoverEd, which include DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" between Saturday 11th July 10 pm and 4 am on Sunday 12th July. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected Planned
planned

Recently Closed Alerts

Recently Closed Alerts

There are currently no service alerts for today.

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title Time Impact Affected Services Description Planning
PURE application restart

More info
14-Jul-2020
08:00AM - 08:30AM
30 minutes
Outage
  • PURE
New startup scripts to be put in place on pure live in line with Elsevier recommendations. Restart required to bring into use. Already implemented in DEV and TEST. Agreed - Short Notice
shortNotice

Annual Moodle Upgrade

More info
14-Jul-2020
09:00AM - 12:00PM
3 hours
Outage
  • Moodle
The annual Moodle upgrade will take place on Tuesday 14th July. Moodle will be unavailable to all users whilst the system is being upgraded. Planned
planned

14-Jul-2020
12:00PM - 05:00PM
5 hours
At risk
WorkTribe Maintenance and Auto Patching

More info
14-Jul-2020
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe will be at risk from 05:30 PM — 06:30 PM on Tuesday 14th July 2020. Auto Patching has been cancelled. Planned
planned

Office 365 Security Hardening

More info
15-Jul-2020
08:30AM - 08:35AM
5 minutes
At risk
  • Office365
New Microsoft rules are to be introduced that will create a warning banner on incoming emails that carry a weblink from external senders. An initial pilot was successfully run for a subset of ISG staff in April. A further pilot which includes all ISG staff and volunteers from MVM, CSE and CAHSS is scheduled to run on the Wednesday 1st July. University wide go-live is scheduled for Wedndesday 15th July. Planned
planned

Wiki Outage

More info
15-Jul-2020
05:00PM - 09:00PM
4 hours
Outage
  • Central Wiki Service
There will be a outage of the Central Wiki service between 05:00 PM — 09:00 PM, Wednesday 15th July 2020. It should then be considered at risk from 09:00 PM on Wednesday 15th July 2020 until 12:00 PM, Thursday 16th July. Planned
planned

From: 15-Jul-2020 - 09:00PM
To:      16-Jul-2020 - 12:00PM
15 hours
At risk
Collaborate Ultra Update

More info
16-Jul-2020
12:00AM - 04:00AM
4 hours
Outage
  • Collaborate Ultra
Blackboard will be performing an update to Collaborate Ultra in Europe during the dates and times listed below: Start Time - Thursday, July 16, 2020 00:00 GMT +1 End Time - Thursday, July 16, 2020 04:00 GMT +1 Collaborate Ultra users will experience intermittent availability during this maintenance window. Unplanned
unplanned

Speedwell eSystem upgrade

More info
16-Jul-2020
10:00AM - 02:00PM
4 hours
Outage
  • Speedwell
There will be an outage of the Speedwell eSystem from 10:00 AM — 02:00 PM, Thursday 16th July 2020. It should then be considered at risk from 02:00 Jul-20 — 03:00 PM that same day. Planned
planned

16-Jul-2020
02:00PM - 03:00PM
1 hour
At risk
Core (Datacentre) Firewall Migration

More info
18-Jul-2020
10:00AM - 10:30AM
30 minutes
Outage
  • Core Firewall
CIS are migrating the Core/Datacentre Firewall to the new Fortinet Hardware as part of the Network Replacement Project. The existing rules will be transposed from old to new platform. Due to the manner of traffic flows on the firewall, the migration must happen as a single event instigated by a routing change, at which point all traffic currently flowing via the ASA firewall will be redirected towards the new FortiGate firewall. Planned
planned

18-Jul-2020
10:31AM - 05:00PM
6 hours 29 minutes
At risk
SAN Firmware Upgrade

More info
20-Jul-2020
05:00PM - 11:00PM
6 hours
At risk
  • Core Application Storage
The SAN Storage Platform will be at risk between 05:00 PM — 11:00 PM, Tuesday 21st July 2020. It will then be so again between05:00 PM — 11:00 PM, Wednesday 22nd July 2020. This will affect all services using Central SAN Storage, including all services on IS Virtual Hosting. Planned
planned

21-Jul-2020
05:00PM - 11:00PM
6 hours
At risk
Staffmail at Risk

More info
21-Jul-2020
05:00PM - 06:30PM
1 hour 30 minutes
At risk
  • Staffmail
Staffmail will be at risk from 05:00 PM — 06:30 PM on Wednesday 22nd July 2020. Planned
planned

Shibboleth Server Maintenance

More info
21-Jul-2020
05:00PM - 06:00PM
1 hour
At risk
  • Authentication and Authorisation
The underlying Java and Tomcat software on the Shibboleth servers is to be updated. Agreed - Short Notice
shortNotice

Windows Patching

More info
From: 22-Jul-2020 - 12:00AM
To:      24-Jul-2020 - 12:00PM
2 days 12 hours
At risk
  • ITI Managed Windows Server Systems
Monthly Microsoft Patching Process from Midnight Wednesday 22nd July until 12:00 Friday 24th July. Planned
planned

Worktribe unavailable

More info
22-Jul-2020
06:00PM - 10:00PM
4 hours
Outage
  • Worktribe
The Worktribe application is being upgraded from v3.1 to v2020.1. The upgrade will be carried out by Worktribe and the service will be unavailable during the upgrade from 6pm on Wednesday 22nd July to 10pm the same day. The change will subsequently be tested by the project team. The service will be considered 'At Risk' from 10pm on Wednesday 22nd July until 9am on Thursday 23rd July. Planned
planned

From: 22-Jul-2020 - 10:00PM
To:      23-Jul-2020 - 09:00AM
11 hours
At risk
Accommodation, Catering and Events [ACE] Critical Patching

More info
23-Jul-2020
06:00AM - 06:30AM
30 minutes
At risk
  • Kinetix (KX)
Accommodation, Catering and Events [ACE] require critical patching. The Accommodation, Catering and Events [ACE] applications should be considered 'At Risk' during this time. Planned
planned

24-Jul-2020
06:00AM - 06:30AM
30 minutes
At risk
Core (Datacentre) Firewall Migration - (CANCELLED IF 18th IS SUCCESSFUL)

More info
25-Jul-2020
10:00AM - 10:30AM
30 minutes
Outage
  • Core Firewall
CIS are migrating the Core/Datacentre Firewall to the new Fortinet Hardware as part of the Network Replacement Project. The existing rules will be transposed from old to new platform. Due to the manner of traffic flows on the firewall, the migration must happen as a single event instigated by a routing change, at which point all traffic currently flowing via the ASA firewall will be redirected towards the new FortiGate firewall. Unplanned
unplanned

25-Jul-2020
10:31AM - 05:00PM
6 hours 29 minutes
At risk

Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title Time Impact Affected Services Description Planning
Digital Research Services Website Outage

More info
10-Jul-2020
09:00AM - 11:00AM
2 hours
Outage
  • DRS website
http://www.digitalresearchservices.ed.ac.uk/ may be unavailable on Friday the 10th of July from 10:00am until 2:30pm and should be considered at risk until 5:00pm Planned
Complete
completed-planned

10-Jul-2020
11:00AM - 05:00PM
6 hours
At risk
OneTrust Scheduled Maintenance

More info
From: 09-Jul-2020 - 09:00PM
To:      10-Jul-2020 - 01:00AM
4 hours
Outage
  • OneTrust
OneTrust will undergo scheduled maintenance on the following date/time: 18/06/2020 21:00 19/06/2020 01:00 Unplanned
Complete
completed-unplanned

My Ed Service currently unavailable

More info
09-Jul-2020
12:40PM - 01:35PM
55 minutes
Outage
  • MyEd
MyEd unavailable between 12:40 and 13:35. Unplanned
Complete
completed-unplanned

blogs.ed.ac.uk Annual upgrade

More info
09-Jul-2020
09:00AM - 10:15AM
1 hour 15 minutes
Outage
  • Academic Blogging service (blogs.ed.ac.uk)
The Academic Blogging service (blogs.ed.ac.uk) will be unavailable to all users whilst an upgrade takes place at 09:00 AM, Thursday 09-July-20 — 12:00 Noon, 09-July-20. It will should then be considered at risk 12:30 PM, Thursday 09-July-20 — 05:00 PM, 09-July-20. Planned
Complete
completed-planned

09-Jul-2020
10:15AM - 04:30PM
6 hours 15 minutes
At risk
APPS.ED Service currently unavailable

More info
09-Jul-2020
10:00AM - 12:30PM
2 hours 30 minutes
Outage
  • Apps.ED Service
The Apps.ED service is currently unavailable due to a patching issue, IS ITI are currently working on resolving this issue, this is currently affecting both the web and desktop versions of the service. Unplanned
Complete
completed-unplanned

EdWeb Outage

More info
09-Jul-2020
10:00AM - 01:00PM
3 hours
Outage
  • EdWeb
There will be an EdWeb outage between 10:00 AM — 01:00 PM, Thursday 9th July 2020. EdWeb editors will not have access to the CMS during the outage. Planned
Complete
completed-planned

Power disruption - Generator Testing at Roslin/Greenwood Building

More info
09-Jul-2020
08:00AM - 08:30AM
30 minutes
Outage
  • local network
We have just been advised of a generator black start this morning at the Roslin/Greenwood buildings between 8am & 8 30am Unplanned
Complete
completed-unplanned

Upgrade firmware on Netscaler load balancers.

More info
From: 09-Jul-2020 - 08:00AM
To:      10-Jul-2020 - 05:00PM
1 day 9 hours
At risk
  • Load Balancers
Upgrade firmware on Netscaler load balancers to address some problems as recommended by Citrix Inc. Agreed - Short Notice
Complete
completed-shortNotice

Collaborate Ultra Outage

More info
09-Jul-2020
12:00AM - 04:00AM
4 hours
Outage
  • Collaborate Ultra
There will be an outage of Collaborate Ultra in Europe on Thursday, July 9, 2020 between 00:00 - 04:00am. During this period the service will be intermittently unavailable for users. Planned
Complete
completed-planned

Core database server - Ongoing scheduled patching

More info
08-Jul-2020
07:00PM - 09:00PM
2 hours
Outage
  • Central Wiki Service
  • EBIS
  • E-Financials
  • eRecruitment
  • Event Booking
  • HR/Payroll
  • ID Management
  • MyEd
  • PURE
  • Reporting + Analytics (BI Suite)
Essential patching is required on the core database server. During this time the following priority services will be unavailable: Unavailable for 2 hours from 19:00 Central Wiki Service | EBIS | eFinancials| Event Booking| MyEd | Polopoly (publishing)|Reporting + Analytics (BI Suite) | eRecruitment | PURE| HR/Payroll This work is to ensure that our core infrastructure adheres to security standards. In order to minimise impact the work will be performed mainly outside working hours. Development and Test will be patched in advance. Planned
Complete
completed-planned

08-Jul-2020
09:00PM - 11:00PM
2 hours
At risk
EUCLID DB - Ongoing scheduled patching

More info
08-Jul-2020
07:00PM - 08:00PM
1 hour
Outage
  • EUCLID web
  • EUCLID Client
Essential patching is required on the EUCLID database server. This work is to ensure that our core infrastructure adheres to security standards. In order to minimise impact the work will be performed mainly outside working hours. Development and Test will be patched in advance. Planned
Complete
completed-planned

08-Jul-2020
08:00PM - 09:00PM
1 hour
At risk
Health Passport System (CHPS) Outage

More info
08-Jul-2020
10:00AM - 02:30PM
4 hours 30 minutes
Outage
  • Health Passport System (CHPS)
There will be an outage of the Health Passport System from 10:00 AM — 01:00 PM, Wednesday 8th July 2020. It should then be considered at risk from 01:00 PM, Wednesday 8th July 2020 — 12:00 PM, Thursday 9th July. Planned
Complete
completed-planned

From: 08-Jul-2020 - 02:30PM
To:      09-Jul-2020 - 12:00PM
21 hours 30 minutes
At risk
Eddie is being slow/unresponsive to job submission requests

More info
From: 08-Jul-2020 - 12:00PM
To:      09-Jul-2020 - 05:30PM
1 day 5 hours 30 minutes
At risk
  • eddie
UPDATE 15:40 - we have put a mitigation in place that seems to have stabilised the filesystem IO, so Eddie should now be considered AT RISK. Everything should be working as expected. Apologies for the interruption. We are experiencing unusually high load on Eddie at the moment and as a result job submission or other q* commands are failing. We are investigating and will have a response as soon as we can. Currently running jobs are unaffected but queued jobs will not start running until we return to normal. Unplanned
Complete
completed-unplanned

Renewal of service certificate on *old* VPN (Cisco AnyConnect)

More info
08-Jul-2020
08:00AM - 09:00AM
1 hour
At risk
  • Old VPN service (Cisco AnyConnect)
The digital certificate used by the old VPN service (vpn2.net.ed.ac.uk) for SSL authentication (AnyConnect) needs to be renewed. This may result in a temporary loss of service. To avoid disruption users should migrate to the new VPN ASAP - https://www.ed.ac.uk/information-services/computing/desktop-personal/vpn/vpn-service-using Planned
Complete
completed-planned

Migration to virtual infrastructure

More info
From: 06-Jul-2020 - 07:00AM
To:      07-Jul-2020 - 01:00PM
1 day 6 hours
Outage
  • Calum MacLean Collections, 360 Eyes, On-line Insurance, Media Hopper,Notification Backbone, PATH, WorkTribe (interfaces/staging), SciQuest Interface, Library feed, Library Self-registration
There will be an outage of a number of services listed. Please see 'Affected services' above for a complete list of services affected. Planned
Complete
completed-planned

07-Jul-2020
01:00PM - 06:00PM
5 hours
At risk
My Finance Channel , eAuthorisations, eIT unavailable

More info
07-Jul-2020
11:27AM - 11:44AM
17 minutes
Outage
  • My Finance Channel
My Finance channel , eAuth, eIT CF applications were down and restart required. Unplanned
Complete
completed-unplanned

EUCLID Degraded Service

More info
07-Jul-2020
10:00AM - 01:00PM
3 hours
Degraded
  • EUCLID web
  • EUCLID client
EUCLID degraded service - slower response times and loss of service. Under investigation Unplanned
Complete
completed-unplanned

Security vulnerabilities in Apps.ed.ac.uk Citrix desktop clients

More info
From: 07-Jul-2020 - 09:00AM
To:      15-Jul-2020 - 12:00AM
7 days 15 hours
At risk
  • Apps.ed.ac.uk Service
****Update**** The Citrix Client will prompt users to update their client automatically. Citrix have released a security bulletin around their desktop clients we us in the Apps.ed.ac.uk Service (https://support.citrix.com/article/CTX275460). Users should update their clients to versions: Citrix Workspace app version 1912 or later Citrix Receiver 4.9 (4.9.9002) Unplanned
unplanned

Renewal of wireless controller certificates

More info
From: 06-Jul-2020 - 04:00AM
To:      10-Jul-2020 - 06:00PM
4 days 14 hours
At risk
  • WiFi network
The digital certificates used by the wireless controllers for web authentication (central) need to be renewed which involves rebooting each of the 5 controllers. A controller will be rebooted overnight each day during the week but this will result in a temporary loss of WiFi service in some areas. Planned
Complete
completed-planned

Links to e-resources from DiscoverEd not working.

More info
From: 05-Jul-2020 - 04:00AM
To:      06-Jul-2020 - 09:00AM
1 day 5 hours
Degraded
  • DiscoverEd
  • Electronic Journals
Many links to e-resources from DiscoverEd are not working and are generating error messages. This includes e-books and journal articles. It is still possible to search DiscoverEd as normal. Unplanned
Complete
completed-unplanned

Library Alma System and DiscoverEd - at risk - DiscoverEd Search, E-journal

More info
From: 04-Jul-2020 - 10:00PM
To:      05-Jul-2020 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
The ALMA Library system and DiscoverEd, which include DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" between Saturday 4th July 10 pm and 4 am on Sunday 5th July. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected Planned
Complete
completed-planned

Office 365 email

More info
From: 03-Jul-2020 - 06:00AM
To:      06-Jul-2020 - 06:00AM
3 days
At risk
  • Office365
Users may see legitimate .docx email attachments mistakenly marked as malware and may be unable to open attachments. Only .docx file types are affected. Microsoft's investigation shows that a recent update inadvertently caused an .XML file present in Word documents to be marked as malware which is causing the issue. They are reverting the update and reprocessing the messages to ensure that all affected messages and future emails are resolved. Unplanned
Complete
completed-unplanned

WorkTribe Maintenance and Auto Patching

More info
30-Jun-2020
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe will be at risk from 05:30 PM — 06:30 PM on Tuesday 30th June 2020. It will then be unavailable to users from 05:30 PM — 06:30 PM on Thursday 2nd July 2020. Cancelled
cancelled

02-Jul-2020
05:30PM - 06:30PM
1 hour
Outage
Serengeti unavailable

More info
02-Jul-2020
09:55AM - 10:15AM
20 minutes
Outage
  • Serengeti
Serengeti is currently unavailable Unplanned
Complete
completed-unplanned

UniDesk Edinburgh Call Searching unavailable

More info
From: 02-Jul-2020 - 09:00AM
To:      03-Jul-2020 - 12:30PM
1 day 3 hours 30 minutes
Degraded
  • UniDesk
The Call Search functionality on UniDesk Edinburgh is currently unavailable. Service Management are investigating and will rectify as soon as possible. Partial workarounds include: - Use the Caller Card function to look at the call history of a particular user. - Compile a Selection to look for terms used in brief descriptions or action fields. https://www.wiki.ed.ac.uk/display/UsingUniDesk/How+to+-+Create+a+new+selection Unplanned
Complete
completed-unplanned

Change to SSO for Worktribe users

More info
01-Jul-2020
06:00PM - 07:00PM
1 hour
Outage
  • Worktribe
We are changing the sign-on method in LIVE to SSO. The action to implement the change will be momentary but users may be temporarily affected. The change will subsequently be tested by the project team. Cancelled
cancelled

From: 01-Jul-2020 - 07:00PM
To:      02-Jul-2020 - 10:00AM
15 hours
At risk
Insurance Finance Application unavailable

More info
01-Jul-2020
02:25PM - 02:30PM
5 minutes
Outage
  • Insurance
Insurance application to be deployed using Bamboo to fix issues as per call I200626-0975 Insurance - On-line Applications This has successfully been tested and signed off by Finance. Agreed - Short Notice
Complete
completed-shortNotice

Loss of resiliency on the core network interlinks

More info
30-Jun-2020
01:00PM - 03:00PM
2 hours
At risk
  • Core Network
The secondary interlink between the new and old network infrastructure needs to be moved into its final location. This requires the interlink to be down for a short-time to move the fibre cables. This will result in a loss of resiliency carrying traffic between the old and new edlan networks. Agreed - Short Notice
Complete
completed-shortNotice

01-Jul-2020
01:00PM - 03:00PM
2 hours
At risk
University Website unavailable

More info
01-Jul-2020
07:40AM - 08:40AM
1 hour
Outage
  • University Website
The University website is currently unavailable. Anyone visiting https://www.ed.ac.uk/ or related pages will be met with a page unavailable error. Unplanned
Complete
completed-unplanned

KX Bedbooker Unavailable

More info
From: 30-Jun-2020 - 11:00AM
To:      07-Jul-2020 - 10:40AM
6 days 23 hours 40 minutes
Outage
  • Kinetix (KX)
  • Kx Bedbooker
Kinetics will deploy a fix following the upgrade done last week (C2006-097) to the Kx Bedbooker Live. C2007-008 Reason for Change: Kinetic Solutions - Issues with Kx Bedbooker upgrade Application affected: Kx BedBooker - https://www.book.accom.ed.ac.uk/ Expected impact: Short period of website downtime while the upgrade is applied. Agreed - Short Notice
Complete
completed-shortNotice

Eddie storage being upgraded

More info
From: 29-Jun-2020 - 09:00AM
To:      17-Jul-2020 - 05:00PM
18 days 8 hours
At risk
  • eddie
The eddie fast parallel storage is being upgraded. New disk storage is being added to a new fibre channel network, integrated into the existing GPFS storage network, then data will be migrated off old hardware onto new. Testing will be done at all stages. Once everything is complete the old hardware will be decommissioned. This will have little to no user impact, but the service should be considered "at risk". Planned
planned

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