IS Alerts

Currently Open Alerts

Current Alerts

Title Time Impact Affected Services Description Planning
Gradual migration of hosted ColdFusion applications on the 4-6 of May

More info
From: 04-May-2021 - 10:00AM
To:      06-May-2021 - 05:00PM
2 days 7 hours
At risk
  • Hosted Websites
Gradual migration of hosted ColdFusion applications over to the new ColdFusion 2018 environment. This will take place from Tuesday the 4 of May until Thursday the 6th of May. Planned
planned

Core Network - Degraded Service

More info
06-May-2021
08:00AM - 05:00PM
9 hours
Degraded
  • Core Network
Migration of the JANET BGP feeds into the ACF-DRT router. Degraded Service Time between 08:00 AM and 5:00 PM on Thursday, 06-May-21. Planned
planned

Tape backups on Data Safe Haven will be paused

More info
06-May-2021
09:00AM - 05:00PM
8 hours
Outage
  • Data Safe Haven, TSM
We will be carrying out routine patching of the Fibre Channel switches that make up the backup service. This work will require a complete shutdown of the TSM service which will prevent backups and restores during this time. The following services will be affected: - Data Safe Haven - Eddie - DataVault Where applicable, snapshots/previous versions will not be affected. Agreed - Short Notice
shortNotice

WorkTribe Maintenance

More info
04-May-2021
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe will be at risk from 05:30 PM — 06:30 PM, Tuesday 4th May 2021. There will then be an outage from 05:30 PM — 06:30 PM, Thursday 6th May 2021. Planned
planned

06-May-2021
05:30PM - 06:30PM
1 hour
Outage

Recently Closed Alerts

Recently Closed Alerts

Title Time Impact Affected Services Description Planning
University Website and Edweb at Risk

More info
05-May-2021
07:00AM - 08:00AM
1 hour
At risk
  • EdWeb
  • University Website
Due to regular patching, the university website will be considered at risk from 7:00 AM Wednesday 05-May-21 until 8:00 AM the same day. Subsequently, it will then be considered at risk from 7:00 AM Thursday 06-May-21 until 8:00 AM the same day. Planned
Complete
completed-planned

06-May-2021
07:00AM - 08:00AM
1 hour
At risk
MyED Patching

More info
05-May-2021
07:00AM - 08:00AM
1 hour
At risk
  • MyEd
MyEd will be at risk over the period of patching. Just 3 of the 6 servers are patched at the same time so therefore MyEd is marked as at risk. There is the potential risk that users may lose their sessions, but this risk is very low. At risk period from 7:00 AM to 8:00 AM on Wednesday, 05-May-21 and from 7:00 AM to 8:00 AM on Thursday, 06-May-21. Planned
Complete
completed-planned

06-May-2021
07:00AM - 08:00AM
1 hour
At risk

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title Time Impact Affected Services Description Planning
Pure Unavailable

More info
11-May-2021
08:00AM - 08:00PM
12 hours
Outage
  • PURE
The Pure System will be unavailable on the listed dates. Planned
planned

11-May-2021
08:00PM - 10:00PM
2 hours
At risk
Collaborate Update

More info
13-May-2021
12:00AM - 04:00AM
4 hours
Outage
  • Collaborate Ultra
Blackboard will be performing an update to Collaborate Ultra in Europe during the dates and times listed below: Start Time - Thursday, May 13th, 2021, 00:00 Midnight GMT End Time - Thursday, May 13th, 2021, 04:00 AM GMT Collaborate Ultra users will experience intermittent availability during this maintenance window. Unplanned
unplanned

13-May-2021
04:00AM - 05:00AM
1 hour
At risk
Extensions & Special Circumstances System

More info
29-Apr-2021
09:00AM - 10:00AM
1 hour
Outage
  • Extensions & Special Circs System (ESC)
Extensions & Special Circumstances System will be unavailable over the following periods: 09:00 AM, Thu 29-Apr-21 — 10:00 AM, Thu 29-Apr-21 and 09:00 AM, Thu 13-May-21 — 10:00 AM, Thu 13-May-21 Planned
planned

13-May-2021
09:00AM - 10:00AM
1 hour
Outage
Tape backups on Data Safe Haven will be paused

More info
13-May-2021
09:00AM - 05:00PM
8 hours
Outage
  • TSM
We will be carrying out routine patching of the Fibre Channel switches that make up the backup service. This work will require a complete shutdown of the TSM service which will prevent backups and restores during this time. The following services will be affected: - Datastore (including DR service) - staffmail backups - Easter Bush Backups - Datavault - Data Safe Haven Where applicable, snapshots/previous versions will not be affected. Agreed - Short Notice
shortNotice

WorkTribe Maintenance

More info
18-May-2021
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe will be at risk from 05:30 PM — 06:30 PM, Tuesday 18th May 2021. There will then be an outage from 05:30 PM — 06:30 PM, Thursday 20th May 2021. Planned
planned

20-May-2021
05:30PM - 06:30PM
1 hour
Outage
Windows Patching

More info
From: 19-May-2021 - 12:00AM
To:      21-May-2021 - 12:00PM
2 days 12 hours
At risk
  • ITI Managed Windows Server Systems
Monthly Microsoft Patching Process from Midnight Wednesday 19th May until 12:00 Friday 21st May. Planned
planned

RETAIN Unavailable

More info
19-May-2021
09:00AM - 01:00PM
4 hours
Outage
  • Retain
The RETAIN service will be unavailable from 09:00 AM, Wednesday 19-May-21 until 01:00 PM, 19-May-21 while bug fixes are implemented. The system will subsequently be considered at risk from 01:01 PM, 19-May-21 until 03:00 PM. Planned
planned

19-May-2021
01:01PM - 03:00PM
1 hour 59 minutes
At risk
Accommodation, Catering and Events [ACE] Critical Patching

More info
20-May-2021
06:00AM - 06:30AM
30 minutes
At risk
  • Kinetix (KX)
Due to server work, Accommodation, Catering and Events [ACE] applications will face an 'At Risk' period for critical patching from 6:00AM to 6:30AM on both Thursday 20th and Friday 21st May. Planned
planned

21-May-2021
06:00AM - 06:30AM
30 minutes
At risk
E-Expenses Unavailable

More info
20-May-2021
11:00AM - 11:30AM
30 minutes
Outage
  • E-Expenses
The E-Expenses service will be unavailable from 11:00 AM, Thursday 20-May-21 until 11:30 AM, 20-May-21. The system will subsequently be considered At Risk from 11:30 AM, 20-May-21 until 12:30 PM, 20-May-21. Planned
planned

20-May-2021
11:30AM - 12:30PM
1 hour
At risk

Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title Time Impact Affected Services Description Planning
Web Central Unavailable

More info
05-May-2021
05:00PM - 05:30PM
30 minutes
Outage
  • WebCentral
  • Web Central
Re-start required to pick up new db view for reporting Agreed - Short Notice
Complete
completed-shortNotice

HR & Payroll (Legacy) Applying Security Patches

More info
05-May-2021
09:00AM - 02:00PM
5 hours
Outage
  • HR/Payroll (Legacy)
HR and Payroll (Legacy) will be unavailable between 09:00 AM and 14:00 PM on Wednesday, 05-May-21. The application should be considered At Risk till 16:00 PM on the same day. Cancelled
cancelled

05-May-2021
02:00PM - 04:00PM
2 hours
At risk
Event Booking Degraded Service

More info
05-May-2021
09:00AM - 02:00PM
5 hours
Degraded
  • Event Booking
Event Booking will have a degraded service while the outage for HR and Payroll is not available between 09:00 AM and 14:00 PM, on Wednesday, 05-May-21, while patching takes place. Cancelled
cancelled

Moodle, JIRA, UoE website search, PURE, Hosted sites outage

More info
05-May-2021
08:00AM - 08:20AM
20 minutes
Outage
  • Hosted Websites
  • Moodle
  • PURE
Several Linux servers need to be patched. This includes LIVE, TEST and DEV for all below-listed systems: Moodle, JIRA, UoE website search, PURE, Hosted sites. Outage time is on Wednesday, 05-May-21, between 8 AM and 8:20 AM and should be considered at risk until 10 AM. Planned
Complete
completed-planned

05-May-2021
08:20AM - 10:00AM
1 hour 40 minutes
At risk
E-Financials Outage

More info
05-May-2021
07:00AM - 07:20AM
20 minutes
Outage
  • E-Financials
E-Financials will experience a brief outage between 7:00 AM - 7:20 AM on Wednesday, 05-May-21 while essential security patches are applied to the server. There will also be an At-Risk period from 7:20 AM - 9:00 AM. Planned
Complete
completed-planned

05-May-2021
07:20AM - 09:00AM
1 hour 40 minutes
At risk
MyED Patching

More info
05-May-2021
07:00AM - 08:00AM
1 hour
At risk
  • MyEd
MyEd will be at risk over the period of patching. Just 3 of the 6 servers are patched at the same time so therefore MyEd is marked as at risk. There is the potential risk that users may lose their sessions, but this risk is very low. At risk period from 7:00 AM to 8:00 AM on Wednesday, 05-May-21 and from 7:00 AM to 8:00 AM on Thursday, 06-May-21. Planned
Complete
completed-planned

06-May-2021
07:00AM - 08:00AM
1 hour
At risk
System update of SOA, Wiki, IDM (Live and TEST)

More info
05-May-2021
07:00AM - 09:00AM
2 hours
At risk
  • Central Wiki Service
  • Event Booking
  • ID Management
Central Wiki Service, ID Management, Event Booking will be at risk from 7:00 am to 9:00 AM on Wednesday, 05-May-21 Planned
Complete
completed-planned

University Website and Edweb at Risk

More info
05-May-2021
07:00AM - 08:00AM
1 hour
At risk
  • EdWeb
  • University Website
Due to regular patching, the university website will be considered at risk from 7:00 AM Wednesday 05-May-21 until 8:00 AM the same day. Subsequently, it will then be considered at risk from 7:00 AM Thursday 06-May-21 until 8:00 AM the same day. Planned
Complete
completed-planned

06-May-2021
07:00AM - 08:00AM
1 hour
At risk
EUCLID Outage

More info
05-May-2021
06:00AM - 06:20AM
20 minutes
Outage
  • EUCLID web
The application servers will be restarted following patching, but there should be no loss of service for eVision. Client outage has been agreed. EUCLID will experience a short outage between 6:00 AM and 6:20 AM on Wednesday, 05-May-21 while essential security patches are applied to the server. The application should be considered At Risk until 8:00 AM. Planned
Complete
completed-planned

05-May-2021
06:20AM - 08:00AM
1 hour 40 minutes
At risk
WorkTribe Maintenance

More info
04-May-2021
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe will be at risk from 05:30 PM — 06:30 PM, Tuesday 4th May 2021. There will then be an outage from 05:30 PM — 06:30 PM, Thursday 6th May 2021. Planned
planned

06-May-2021
05:30PM - 06:30PM
1 hour
Outage
VOIP phone server repair - George Square area

More info
04-May-2021
05:30PM - 07:30PM
2 hours
At risk
  • VOIP Telephony Service
One of the pair of processors in the Hugh Robson VOIP server requires replacing as it has developed a fault. There maybe a short outage as the processors synchronize causing the phones to re register in the George Square / Old College areas. Unplanned
Complete
completed-unplanned

Gradual migration of hosted ColdFusion applications on the 4-6 of May

More info
From: 04-May-2021 - 10:00AM
To:      06-May-2021 - 05:00PM
2 days 7 hours
At risk
  • Hosted Websites
Gradual migration of hosted ColdFusion applications over to the new ColdFusion 2018 environment. This will take place from Tuesday the 4 of May until Thursday the 6th of May. Planned
planned

EUCLID Client Unavailable

More info
03-May-2021
11:25AM - 11:50AM
25 minutes
Outage
  • EUCLID web
  • EUCLID client
EUCLID Client Unavailable - Under investigation Unplanned
Complete
completed-unplanned

Mailing List Messages Delayed

More info
03-May-2021
10:00AM - 04:00PM
6 hours
Degraded
  • Mailing Lists
The mailing list service was swamped by a large number of system generated emails this morning which caused delays of up to six hours for messages sent via lists. Unplanned
Complete
completed-unplanned

Deployment of People & Money Additional Module

More info
03-May-2021
09:00AM - 01:00PM
4 hours
At risk
  • People and Money
The new module to enable the processing of Staff HESA will be deployed to P&M Production into the PaaS environment. There should be no impact on People & Money users. P&M will be At Risk between 9:00 AM and 1:00 PM on Monday, 03-May-21. Planned
planned

DiscoverEd Search and E-journals; self service at Risk

More info
From: 01-May-2021 - 11:00PM
To:      02-May-2021 - 03:00AM
4 hours
At risk
  • DiscoverEd
  • Electronic Journals
The ALMA Library system and DiscoverEd, which include DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account) should be considered "At Risk" between 23:00pm on Saturday 1st May and 03:00am on Sunday 2nd May while a monthly system upgrade is being applied. Planned
Complete
completed-planned

Electronic resource access issue

More info
30-Apr-2021
10:30AM - 01:00PM
2 hours 30 minutes
Outage
  • DiscoverEd
  • Electronic Journals
**UPDATE** Most e-resources are now working as normal. We are still seeing some errors specifically for EBSCO resources (unable to download content) - we are working on a fix at the highest priority. **** We have had reports of some Library online resources being unavailable this morning. It looks on first diagnosis to be related to some ezproxied content. If you are unable to get access to e-journals/e-books/databases through DiscoverED please follow the help on this page - https://www.ed.ac.uk/information-services/library-museum-gallery/using-library/accessing-eresources/erfaq-ejournals We will update with information as we have it. Apologies for the interruption to service. Unplanned
Complete
completed-unplanned

OneTrust Scheduled Maintenance

More info
From: 29-Apr-2021 - 10:00PM
To:      30-Apr-2021 - 02:00AM
4 hours
Outage
  • OneTrust
OneTrust will undergo scheduled maintenance on the following date/time: 29/04/2021 22:00 - 30/04/2021 02:00 Unplanned
Complete
completed-unplanned

Health Passport (CHPS) Unavailable - Deployment to LIVE

More info
29-Apr-2021
12:00PM - 12:30PM
30 minutes
Outage
  • Health Passport System (CHPS)
Health passport Export User Information not working. Outage Time: between 12:00 PM and 12:30 PM on Thursday, 29-Apr-21. Planned
Complete
completed-planned

Insurance Application unavailable

More info
29-Apr-2021
10:00AM - 10:30AM
30 minutes
Outage
  • Insurance
Insurance application to be deployed using Bamboo to fix issues as per call I210324-1827 1. Travel approved email text content changed as per this call. 2. Travel Insurance App image attached to approved emails for Field Trip and Travel Insurance . This has successfully been tested and signed off by Finance. Agreed - Short Notice
Complete
completed-shortNotice

29-Apr-2021
10:30AM - 12:00PM
1 hour 30 minutes
At risk
Pure Unavailable

More info
29-Apr-2021
10:00AM - 10:30AM
30 minutes
Outage
  • PURE
PURE will be unavailable between 10:00 AM and 10:30 AM on Friday, 29-Apr-21. Planned
planned

Extensions & Special Circumstances System

More info
29-Apr-2021
09:00AM - 10:00AM
1 hour
Outage
  • Extensions & Special Circs System (ESC)
Extensions & Special Circumstances System will be unavailable over the following periods: 09:00 AM, Thu 29-Apr-21 — 10:00 AM, Thu 29-Apr-21 and 09:00 AM, Thu 13-May-21 — 10:00 AM, Thu 13-May-21 Planned
planned

13-May-2021
09:00AM - 10:00AM
1 hour
Outage
RD-Gateway Reconfiguration

More info
28-Apr-2021
07:00AM - 07:05AM
5 minutes
Degraded
  • Remote Desktop Connections
RD-Gateway access mechanism to be reconfigured Agreed - Short Notice
Complete
completed-shortNotice

VOIP phone server fault investigation - George Square area

More info
27-Apr-2021
05:30PM - 07:30PM
2 hours
At risk
  • VOIP Telephony Service
Due to a critical alarm our VOIP maintainer will be carrying out investigative and remedial action on the central area phone server in the Hugh Robson Building this evening. Depending on the outcome of the investigation there maybe a short service interruption while the fault is rectified. This may affect the phone service in the George Square and Old College areas. Unplanned
Complete
completed-unplanned

Kx Live Upgrade to 2020.2.0.2 (Back Office only)

More info
27-Apr-2021
09:00AM - 01:00PM
4 hours
Outage
  • Kinetix (KX)
Upgrade script for the version will be run on the primary server against Kx Live database using Kx Upgrade tool. Once this is done, the apps file directory will be updated with the new Apps .Exe’s. Once this is done, Files will be sent to have the apps directory for users to be updated. Servers and paths where changes will be done on Live database servers. Outage Time between 9:00 AM and 1:00 PM on Tuesday, 27-May-21. The service will be At Risk between 1:01 PM and 5:00 PM on the same day. Planned
Complete
completed-planned

27-Apr-2021
01:01PM - 05:00PM
3 hours 59 minutes
At risk
Degraded chat functionality [TEAMS]

More info
From: 27-Apr-2021 - 11:24AM
To:      30-Apr-2021 - 05:00PM
3 days 5 hours 36 minutes
Outage
  • Microsoft Teams
We have seen our users affected by the following Microsoft Incident: User Impact: Users may experience degraded chat functionality. More info: Impacted functionality includes, but is not limited to: - Can't send or receive messages - Some Channels may not appear - Can't join channels - Can't join chats Current status: Microsoft have identified errors within the chat service and are investigating these further to identify the source of the issue. Scope of impact: Initial indications suggest that any user could be affected by this issue. Next update by: Tuesday, April 27, 2021, 2:00 PM (1:00 PM UTC) UPDATE: Microsoft have now completed the Incident: "Users still experiencing impact were encouraged to restart their client to expedite recovery. Final status: We've monitored the environment and confirmed that the service is performing as expected. If a user is still experiencing impact, they need to restart their clients to recover." Unplanned
Complete
completed-unplanned

Hugh Robson Building - Network Migration

More info
27-Apr-2021
08:00AM - 05:00PM
9 hours
At risk
  • Core Network
Hugh Robson Building - Network Migration: total loss of internal and external network connectivity for a short period (2-5 mins) per Vlan. This includes all wired devices, wireless devices, CCTV, Door Control, Building Management systems. At risk time from 08:00 AM to 5:00 PM, on Tuesday 27-Apr-21. Cancelled
cancelled

EdWeb Patch security patch

More info
26-Apr-2021
02:30PM - 02:45PM
15 minutes
At risk
  • EdWeb
  • University Website
EdWeb will be patched in a temporary manner. This patch will be in effect until the next monthly deployment. The next deployment will contain this patch and others. Agreed - Short Notice
Complete
completed-shortNotice

Update to enable modern authentication for Outlook and Skype

More info
26-Apr-2021
10:00AM - 12:00PM
2 hours
Degraded
  • Office365
Users of Outlook desktop clients may be asked to re-login to Outlook. Some users of older Outlook clients who have multiple mailboxes may have to recreate their user profiles or Update to Outlook 2016. The non disruptive change will happen from 10:00 AM to 12:00 PM on Monday, 26-Apr-21, and will be considered At Risk from 12:00 PM, Monday, 26-Apr-21 to 5:00 PM, Tuesday, 27-Apr-21. Planned
Complete
completed-planned

From: 26-Apr-2021 - 12:00PM
To:      27-Apr-2021 - 05:00PM
1 day 5 hours
At risk
External emails slow to be delivered

More info
25-Apr-2021
04:30AM - 08:00PM
15 hours 30 minutes
Degraded
  • Office365
Emails external to Office 365 have been deferred due to an issue on the Office 365 mail delivery servers. Unplanned
Complete
completed-unplanned

Accommodation, Catering and Events [ACE] Critical Patching

More info
22-Apr-2021
06:00AM - 06:30AM
30 minutes
At risk
  • Kinetix (KX)
Due to server work, Accommodation, Catering and Events [ACE] applications will face an 'At Risk' period for critical patching from 6:00AM to 6:30AM on Thursday 22nd and Friday 23rd April Planned
planned

23-Apr-2021
06:00AM - 06:30AM
30 minutes
At risk
Outlook Web App Signatures Not Displaying

More info
From: 23-Apr-2021 - 02:07AM
To:      30-Apr-2021 - 05:00PM
7 days 14 hours 53 minutes
Degraded
  • Outlook Web App
User Impact: Users on Outlook on the web are noticing that signatures in email messages aren't showing up as expected. More info: Users with email signatures already attached notice that the signature isn't appearing when creating new emails. Users may also notice that options "Automatically include my signature on new messages that I compose" and "Automatically include my signature on messages I forward or reply to" are appearing as unchecked after refreshing. Current status: The provided network trace logs were inconclusive as there weren't any identifiable errors seen. Microsoft are reaching out to additional users to provide additional logging for further review. Scope of impact: Users with existing email signatures or users attempting to add new email signatures using Outlook on the web are experiencing this issue. Latest message , April 26, 2021 10:48 PM Current status: We've determined that a recent Outlook on the web update introduced a code issue, resulting in the impact. We've developed and are validating a fix which we expect to be ready for deployment in the next few hours and complete by our next scheduled update on Wednesday, April 28, 2021. Estimated time to resolve: We expect that our fix should be validated and fully deployed to the impacted infrastructure by Wednesday, April 28, 2021, 2:30 AM (1:30 AM UTC) . Root cause: A recent Outlook on the web update introduced a code issue, resulting in the impact. Next update by: Wednesday, April 28, 2021, 2:30 AM (1:30 AM UTC) Unplanned
Complete
completed-unplanned

WorkTribe Maintenance and Auto Patching

More info
20-Apr-2021
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
Users will be unable to access the application whilst patching is in progress. WorkTribe application will automatically be patched by vendor. LIVE will be patched to the latest release. Planned
planned

22-Apr-2021
05:30PM - 06:30PM
1 hour
Outage
Bamboo Application Deployment Service Outage

More info
22-Apr-2021
11:00AM - 01:00PM
2 hours
Outage
  • Bamboo
Bamboo Application Deployment service will be upgraded on 22nd April. During the outage period, application deployment will not be possible. The outage period has been scheduled with CAB to avoid any planned project or service deployments. Update: Upgrade completed. Planned
Complete
completed-planned

22-Apr-2021
01:00PM - 03:00PM
2 hours
At risk
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