The University of Edinburgh | IS Alerts

Currently Open Alerts

Current Alerts

Title	Time	Impact	Affected Services	Description	Planning
Migration of Production virtual services from legacy Netscaler load balance More info	From: 07-Jun-2023 - 08:00AM To:      13-Oct-2023 - 05:00PM	128 days 9 hours At risk	Central Wiki Service EBIS EdWeb E-Financials EUCLID web Event Booking Hosted Websites HR/Payroll (Legacy) ID Management Kinetix (KX) Load Balancers Moodle MyEd Office365 PURE Reporting + Analytics (BI Suite) Timetabling WebCentral	Migration of virtual services from legacy Netscaler load balancers to new NSX (AVI) load balancers. The present alert relates to the migration of Production / Live virtual services only. These virtual services will be migrated in batches of up to approximately 30 at a time and the scheduling of the migration of high and medium priority systems will be agreed in advance with service owners. Further details can be found in C2304-018.	Planned
Website Search Emails Degraded More info	From: 20-Sep-2023 - 10:30AM - Ongoing	9 days 6 hours 30 minutes Degraded	Website Search	An issue with the configuration for identifying University email addresses and including them within search results from the website search bar, is resulting in job titles appearing alongside staff email addresses.	Unplanned
Upgrade of 4Risk, and System Unavailability More info	From: 25-Sep-2023 - 09:00AM To:      02-Oct-2023 - 09:00AM	7 days Outage	4Risk System	The 4Risk application (a SaaS application managed by RSM UK) is being taken down to allow for the creation of a new upgraded environment (V2) and for the the data from the existing environment (V1) to be copied and moved to the new environment.	Planned
OneTrust will undergo scheduled maintenance More info	From: 27-Sep-2023 - 09:00PM To:      28-Sep-2023 - 01:00AM	4 hours Outage	OneTrust	During the maintenance period, you will not be able to access the OneTrust application console. This will not impact the availability of deployed tools such as banners, consent collection points and the data subject portal. We apologize for any disruption to your business. More Information https://my.onetrust.com/s/system-status	Unplanned
Pebble+ & ATLAS Update More info	28-Sep-2023 06:00AM - 06:30AM	30 minutes Outage	Pebble+ & ATLAS	Pebble Learning will be carrying out a minor update of Pebble+ and ATLAS to bring the platform onto version 2023.9	Agreed - Short Notice
	28-Sep-2023 06:30AM - 07:00AM	30 minutes At risk
Power Disruption Main Library Level 1 More info	28-Sep-2023 06:00AM - 06:30AM	30 minutes Outage	Main Library power outage - Level 1	There will be a power shutdown on the 1st Floor of the Main Library before business hours at 6 AM and will be off for around 30 minutes. This will obviously affect the network on Level 1 during the outage.	Unplanned
Insurance Application unavailable More info	28-Sep-2023 10:30AM - 11:00AM	30 minutes Outage	Finance - Travel Insurance system	Deployment of application to change email messages following a change in Insurance Provider. I230922-3067 (C2309-086)	Agreed - Short Notice
	28-Sep-2023 11:00AM - 12:00PM	1 hour At risk

Recently Closed Alerts

Recently Closed Alerts

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
WorkTribe Maintenance and Auto Patching More info	03-Oct-2023 05:30PM - 06:30PM	1 hour At risk	Worktribe	WorkTribe application will automatically be patched by vendor.	Planned
	05-Oct-2023 05:30PM - 06:30PM	1 hour Outage
Moodle server patching restarts More info	04-Oct-2023 06:00AM - 08:00AM	2 hours At risk	Moodle	Moodle DEV, TEST and LIVE servers will be restarted between 06:00 and 08:00am as part of regular linux patching	Planned
EUCLID Outage More info	04-Oct-2023 06:00AM - 06:20AM	20 minutes Outage	EUCLID web	The application servers will be restarted following patching, but there should be no loss of service for eVision. Client outage has been agreed.	Planned
	04-Oct-2023 06:20AM - 08:00AM	1 hour 40 minutes At risk
Wiki - Patching restarts More info	04-Oct-2023 07:00AM - 07:30AM	30 minutes Outage	Central Wiki Service	The Wiki's application server is set to restart at 7am on the first Wednesday of every month for regular linux patching	Planned
	04-Oct-2023 07:30AM - 08:00AM	30 minutes At risk
MyED at risk More info	04-Oct-2023 07:00AM - 08:00AM	1 hour At risk	MyEd	There is the potential risk that users may lose their sessions during patching, but this risk is very low.	Planned
	05-Oct-2023 07:00AM - 08:00AM	1 hour At risk
SOA, IDM, Event Booking at risk More info	04-Oct-2023 07:00AM - 09:00AM	2 hours Degraded	Event Booking ID Management	Due to a regular update of the system the SOA, IDM (Live and TEST) will be considered at risk between 07:00 and 09:00 AM	Planned
eFinancials Outage - Restart of servers following patching More info	04-Oct-2023 07:00AM - 07:20AM	20 minutes Outage	E-Financials	A restart of application servers following patching.	Planned
	04-Oct-2023 07:20AM - 09:00AM	1 hour 40 minutes At risk
JIRA, UoE website search, PURE, Hosted sites outage More info	04-Oct-2023 08:00AM - 08:20AM	20 minutes Outage	Hosted Websites PURE	Several Linux servers need to be patched. This includes LIVE, TEST and DEV for all below-listed systems: JIRA, UoE website search, PURE, Hosted sites	Planned
	04-Oct-2023 08:20AM - 10:00AM	1 hour 40 minutes At risk
Datastore GPFS upgrade to 5.1.8 More info	From: 04-Oct-2023 - 10:00AM To:      05-Oct-2023 - 05:00PM	1 day 7 hours At risk	datastore	Work on the 4th & 5th is backend work which will have no user impact. The servers will be updated on a rolling schedule. The work on the 9th & 10th will see some brief interruptions to service of approximately 30 seconds as failover to different presentation servers takes place.	Planned
	From: 09-Oct-2023 - 10:00AM To:      10-Oct-2023 - 04:00PM	1 day 6 hours Degraded
Jira Upgrade More info	05-Oct-2023 09:30AM - 11:30AM	2 hours Outage	Jira	Upgrading Jira to the latest Long-Term Support release of Jira Software Server	Planned
	05-Oct-2023 11:30AM - 05:00PM	5 hours 30 minutes At risk

Click here to view complete list of all future alerts

Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
OneTrust will undergo scheduled maintenance More info	From: 27-Sep-2023 - 09:00PM To:      28-Sep-2023 - 01:00AM	4 hours Outage	OneTrust	During the maintenance period, you will not be able to access the OneTrust application console. This will not impact the availability of deployed tools such as banners, consent collection points and the data subject portal. We apologize for any disruption to your business. More Information https://my.onetrust.com/s/system-status	Unplanned
cPanel Web Hosting Degraded More info	27-Sep-2023 08:30AM - 09:00AM	30 minutes Outage	Hosted Websites	The MySQL Server on the primary cPanel Web Hosting environment will be restarted several times in order to resolve an issue with one of the installed packages. Websites will intermittently be unable to connect to their databases during this time.	Agreed - Short Notice Complete
	27-Sep-2023 09:00AM - 09:30AM	30 minutes At risk
Migrate efi.ed.ac.uk DNS records to new DNS Zone More info	27-Sep-2023 08:00AM - 08:30AM	30 minutes Outage	DNS propagation for efi.ed.ac.uk	The efi.ed.ac.uk DNS records currently exist in the main ed.ac.uk DNS zone. A new dedicated efi.ed.ac.uk zone is required to support future services so will be setup and existing efi.ed.ac.uk DNS resource records will be migrated into that zone.	Unplanned Complete
cPanel Web Hosting Degraded More info	26-Sep-2023 09:00AM - 09:15AM	15 minutes Outage	Hosted Websites	The MySQL Server on the primary cPanel Web Hosting environment will be restarted several times in order to resolve an issue with one of the installed packages. Websites will intermittently be unable to connect to their databases during this time.	Agreed - Short Notice Complete
	26-Sep-2023 09:15AM - 12:00PM	2 hours 45 minutes At risk
Web Central CAD Unavailable More info	25-Sep-2023 08:20AM - 08:25AM	5 minutes Outage	WebCentral	Restart required I230925-0260 BOC WebCentral Live CAD Error	Agreed - Short Notice Complete
	25-Sep-2023 12:28PM - 12:31PM	3 minutes Outage
Upgrade of 4Risk, and System Unavailability More info	From: 25-Sep-2023 - 09:00AM To:      02-Oct-2023 - 09:00AM	7 days Outage	4Risk System	The 4Risk application (a SaaS application managed by RSM UK) is being taken down to allow for the creation of a new upgraded environment (V2) and for the the data from the existing environment (V1) to be copied and moved to the new environment.	Planned
Bamboo Upgrade More info	22-Sep-2023 09:00AM - 10:00AM	1 hour Outage	Bamboo	Bamboo will be upgraded for security patching	Planned Complete
	22-Sep-2023 10:00AM - 11:00AM	1 hour At risk
UniDesk Service interruption More info	21-Sep-2023 06:43PM - 07:08PM	25 minutes Outage	UniDesk	UniDesk Call Management was down from 18:43 to around 19:10 on Thursday 21st. The service stabilised at 21:00, but should be considered "at risk" as root cause investigation continues with the vendor and third party supplier.	Unplanned
	From: 21-Sep-2023 - 07:09PM To:      22-Sep-2023 - 12:00PM	16 hours 51 minutes At risk
Wiki patching More info	21-Sep-2023 02:00PM - 02:30PM	30 minutes Outage	Central Wiki Service	The Wiki will be unavailable for up to 1 hour to apply a minor patch	Agreed - Short Notice
	21-Sep-2023 02:30PM - 03:00PM	30 minutes At risk
Website Search Emails Degraded More info	From: 20-Sep-2023 - 10:30AM - Ongoing	9 days 6 hours 30 minutes Degraded	Website Search	An issue with the configuration for identifying University email addresses and including them within search results from the website search bar, is resulting in job titles appearing alongside staff email addresses.	Unplanned
Windows Patching More info	From: 20-Sep-2023 - 12:00AM To:      22-Sep-2023 - 12:00PM	2 days 12 hours At risk	ITI Managed Windows Server Systems	Microsoft Security and Critical patches to be installed. Patches will be installed between Midnight Wednesday 20th September until 12:00 Friday 22nd September.	Planned
Advisory: Microsoft detected an increase in email message rejections. More info	From: 19-Sep-2023 - 09:19AM - Ongoing	3 days 2 hours 41 minutes At risk	Office365 Exchange	Status Investigating Manage notifications for this issue User impact If action isn't taken, bulk messages sent with large BCC recipients may be rejected. Action needed If your sending domain is configured with email authentication records like SPF, DKIM,DMARC in DNS and you're not sending a large rate or volume of emails that exceeds the sending limits of the service, you're not impacted and there is no action required by your organization. Senders will receive Non-Delivery Reports (NDRs) when sending messages that exceed the sending limits of the service. We recommend that senders not send a large rate or volume of email that exceeds the sending limits of the service. This recommendation also includes not sending email to a large list of BCC recipients. Avoid using addresses in your primary email domain (for example, contoso.com) as senders for bulk email. Doing so can affect the delivery of regular email from senders in the domain. Consider using a custom subdomain exclusively for bulk email. For example, use "m.contoso.com" for marketing email and "t.contoso.com" for transactional email.	Unplanned Complete
UniDesk not loading Action field in calls, or not opening calls More info	16-Sep-2023 08:30AM - 11:30AM	3 hours Degraded	UniDesk	IS is aware of an issue that looks to have started around 8.30am this morning of the UniDesk call management system not loading content in the Action field of calls, or, for some colleagues, not opening calls at all. A ticket has been raised with the vendor HEFESTIS to investigate.	Unplanned Complete
Webform email error More info	From: 15-Sep-2023 - 05:30PM To:      18-Sep-2023 - 09:00AM	2 days 15 hours 30 minutes At risk	EdWeb	Ed.ac.uk webforms were returning an error message stating 'unable to send email, contact administrator' when a person submits the form. A fix has been applied and emails are now working. Forms should be considered at risk for now.	Unplanned Complete
Issue logging into Blogs.ed More info	15-Sep-2023 12:00PM - Ongoing	3 hours Degraded	Academic Blogging service (blogs.ed.ac.uk)	If logging into Blogs.ed, after entering your username and password users are redirected to a blank, or error page. As a workaround, if users log into Your University Account prior to accessing blogs.ed, the site works as expected.	Unplanned
Delay in completion of automatic captions on Media Hopper Create More info	From: 15-Sep-2023 - 09:00AM To:      18-Sep-2023 - 05:00PM	3 days 8 hours Degraded	Media Hopper Create	We have been alerted that automatic captions requested in Media Hopper Create are taking longer than usual to complete. The supplier for the service are looking in to this issue and are working to clear any backlog as soon as possible. UPDATE AT 18-SEP-2023 All outstanding automatic caption requests have now been completed so this looks to be resolved. We will continue to monitor and this entry will be update if there are any changes.	Unplanned Complete
Ed.ac.uk websites at risk More info	From: 14-Sep-2023 - 08:15PM To:      15-Sep-2023 - 09:00AM	12 hours 45 minutes At risk	University Website	Issues with the EdWeb/EdWeb 2 cloud hosting provider, has resulted in some websites at risk of an outage . Visitors to sites on the ed.ac.uk domain may receive an error stating that the page could not be loaded.	Unplanned Complete
Eddie login node patching More info	14-Sep-2023 12:00PM - 01:00PM	1 hour Degraded	eddie	Eddie login node login04 will be patched at 12pm on Thursday 14th September; this patch requires a reboot. Users connected to login04 at the time of reboot will be disconnected from login04, and any qlogin sessions or ssh sessions established from login04 will also drop. The reboot will take up to 10 minutes. Users trying to connect to Eddie during the reboot may find that they can't connect, even though login03 will still be available; in this case, please wait a few minutes and try again. Users connected to login03 will be unaffected. Queued and running batch jobs will also be unaffected. ECDF apologise for the interruption to service.	Agreed - Short Notice Complete
Collaborate Update More info	14-Sep-2023 12:00AM - 04:00AM	4 hours At risk	Collaborate	Class Technologies will be performing an update to Collaborate Ultra in Europe (AWS Ireland), no outage or degradation of the service is anticipated during this update window.	Planned

Click here to view full alerts archive

Current Service Information page