IS Alerts

Currently Open Alerts

Current Alerts

Title Time Impact Affected Services Description Planning
Replacement of network cabinets - Various Locations

More info
From: 28-Jan-2023 - 08:00AM
To:      29-Jan-2023 - 05:00PM
1 day 9 hours
Outage
  • Edge Network
The following network cabinets will be replaced to facilitate the new network switches; This will mean lost of wired and wireless network within the building for up-to 8 hours. Saturday 28th - Unit 3 Lauriston Building, Unit 3 Minto House and Unit 10 Joseph Black Building Sunday 29th - Unit 10 Joseph Black Building and Unit 3, 7 George Squaure Agreed - Short Notice
shortNotice

Recently Closed Alerts

Recently Closed Alerts

There are currently no service alerts for today.

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title Time Impact Affected Services Description Planning
Pebble+ & ATLAS Update

More info
31-Jan-2023
07:00AM - 07:10AM
10 minutes
Outage
  • Pebble+ & ATLAS
Pebble Learning will be carrying out a minor update of Pebble+ and ATLAS to bring the platform onto version 2023.1. Agreed - Short Notice
shortNotice

31-Jan-2023
07:10AM - 07:40AM
30 minutes
At risk
Moodle server patching restarts

More info
01-Feb-2023
06:00AM - 08:00AM
2 hours
At risk
  • Moodle
Moodle DEV, TEST and LIVE servers will be restarted, LIVE service should be considered at risk during this period. Application server restarts are staggered to allow load balancing to keep the service available where possible. Planned
planned

EUCLID Outage

More info
01-Feb-2023
06:00AM - 06:20AM
20 minutes
Outage
  • EUCLID web
The application servers will be restarted following patching, but there should be no loss of service for eVision. EUCLID will experience a short outage between 06:00 AM and 06:20 AM while essential security patches are applied to the server. The application should be considered At Risk until 08:00 AM. Planned
planned

01-Feb-2023
06:20AM - 08:00AM
1 hour 40 minutes
At risk
SOA, IDM, Event Booking at risk

More info
01-Feb-2023
07:00AM - 09:00AM
2 hours
Degraded
  • Event Booking
  • ID Management
Due to a regular update of the system the SOA, IDM (Live and TEST) will be considered at risk between 07:00 AM and 09:00 AM. Planned
planned

eFinancials Outage

More info
01-Feb-2023
07:00AM - 07:20AM
20 minutes
Outage
  • E-Financials
A restart of application servers following patching. eFinancials will experience a brief outage between 07:00AM and 07:20 AM while essential security patches are applied to the server. There will also be an At-Risk period from 07:20 AM to 09:00 AM. Planned
planned

01-Feb-2023
07:20AM - 09:00AM
1 hour 40 minutes
At risk
MyED at risk

More info
01-Feb-2023
07:00AM - 08:00AM
1 hour
At risk
  • MyEd
MyEd will be at risk over the period of patching. Just 3 of the 6 servers are patched at the same time so therefore MyEd is marked as at risk. There is the potential risk that users may lose their sessions, but this risk is very low. Planned
planned

02-Feb-2023
07:00AM - 08:00AM
1 hour
At risk
Wiki - Patching restarts

More info
01-Feb-2023
07:00AM - 07:30AM
30 minutes
Outage
  • Central Wiki Service
The Wiki's application server is set to restart at 7am on the first Wednesday of every month for regular Linux patching. Service can be expected to be unavailable while the server restarts around 07:00 AM, and at risk for a while after until around 08:00 AM. Planned
planned

01-Feb-2023
07:30AM - 08:00AM
30 minutes
At risk
JIRA, UoE website search, PURE, Hosted sites outage

More info
01-Feb-2023
08:00AM - 08:20AM
20 minutes
Outage
  • Hosted Websites
  • PURE
Several Linux servers need to be patched. This includes LIVE, TEST and DEV for all below-listed systems: JIRA, UoE website search, PURE, Hosted sites. Planned
planned

01-Feb-2023
08:20AM - 10:00AM
1 hour 40 minutes
At risk
Pure application upgrade to v5.25.2

More info
01-Feb-2023
09:00AM - 02:30PM
5 hours 30 minutes
Outage
  • PURE
The Pure application will be upgraded to v5.25.2 Planned
planned

01-Feb-2023
02:30PM - 05:00PM
2 hours 30 minutes
At risk
Pure Cloud Portal degraded service while Pure is updated

More info
From: 01-Feb-2023 - 09:00AM
To:      02-Feb-2023 - 09:00AM
1 day
Degraded
  • PURE
Due to Pure software upgrade to v5.25.2 the Pure Cloud Portal will require to resynch with the updated software. The portal will not update whilst the local application is down, and it will not appear to update for a number of hours once the local application comes back up. The upgrade is expected to complete by 12:30pm on the 01st February when the outage will be lifted. There may be a degraded service to users of the portal whilst it is updating following software upgrade. Planned
planned

People and Money - PaaS Infrastructure database upgrade to 19c

More info
01-Feb-2023
05:00PM - 11:00PM
6 hours
Outage
  • GH / Inohub / SFS / HESA
Work undertaken by Inoapps Managed Services. Full backup – 30 mins (this may vary) Upgrade Grid Infrastructure – approx. 1 hour Database Upgrade – approx. 3 hours Users should consider the applications unavailable between 5pm - 11pm and At Risk until 10am the following day. Planned
planned

From: 01-Feb-2023 - 11:00PM
To:      02-Feb-2023 - 10:00AM
11 hours
At risk
Datavault 4.0.0 Update underlying frameworks release

More info
02-Feb-2023
07:00AM - 09:00AM
2 hours
Outage
  • Datavault
4.0.0 Datavault release Planned
planned

02-Feb-2023
09:00AM - 05:00PM
8 hours
At risk
DiscoverEd Search, E-journals; Resource Lists; self service (self issue mac

More info
From: 04-Feb-2023 - 11:00PM
To:      05-Feb-2023 - 03:00AM
4 hours
At risk
  • DiscoverEd
  • Electronic Journals
  • Resource Lists
The ALMA Library system which runs DiscoverED, Resource Lists; Electronic Journals, and Library self services (including DiscoverEd patron account), will be considered "at risk" between 23:00 on Saturday February 4th and 03:00 on Sunday February 5th while a monthly system upgrade is being applied. Planned
planned

WorkTribe Maintenance and Auto Patching

More info
07-Feb-2023
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe application will automatically be patched by vendor Planned
planned

09-Feb-2023
05:30PM - 06:30PM
1 hour
Outage

Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title Time Impact Affected Services Description Planning
Replacement of network cabinets - Various Locations

More info
From: 28-Jan-2023 - 08:00AM
To:      29-Jan-2023 - 05:00PM
1 day 9 hours
Outage
  • Edge Network
The following network cabinets will be replaced to facilitate the new network switches; This will mean lost of wired and wireless network within the building for up-to 8 hours. Saturday 28th - Unit 3 Lauriston Building, Unit 3 Minto House and Unit 10 Joseph Black Building Sunday 29th - Unit 10 Joseph Black Building and Unit 3, 7 George Squaure Agreed - Short Notice
shortNotice

Network Disruption Impacting WiFi and Some Phones under Investigation

More info
27-Jan-2023
02:20PM - 02:50PM
30 minutes
Degraded
  • core network
A network event that disrupted WiFi and some phones at approx 14:20 is under investigation. Services have been restored and appear to be back to normal. Unplanned
unplanned

27-Jan-2023
02:51PM - 06:00PM
3 hours 9 minutes
At risk
WebCentral CAD Unavailable

More info
27-Jan-2023
10:20AM - 10:27AM
7 minutes
Outage
  • WebCentral
  • WebCentral CAD
WebCentral CAD restart required. I230127-0178 - WebCentral CAD Building Operations Console - not loading after filter Agreed - Short Notice
Complete
completed-shortNotice

WorkTribe Maintenance and Auto Patching

More info
24-Jan-2023
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe application will automatically be patched by vendor. Planned
planned

26-Jan-2023
05:30PM - 06:30PM
1 hour
Outage
EdWeb Deployment

More info
26-Jan-2023
08:00AM - 10:00AM
2 hours
At risk
  • EdWeb
Regular deployment of Drupal security and module updates. Well understood deployment and rollback procedure. This will cause a period where the back end (editorial interface) of EdWeb will be at risk on January 26th, Thursday at 08:00 until 10:00. Planned
Complete
completed-planned

Firmware upgrade - ECA Distribution Router

More info
26-Jan-2023
07:00AM - 08:00AM
1 hour
At risk
  • Core Network
ECA distribution router requires a firmware upgrade to improve stability. During the upgrade, there will be degraded service of ECA network connectivity, including wired and wifi. Unplanned
Complete
completed-unplanned

Visit-Ed issues with login

More info
From: 23-Jan-2023 - 08:00AM
To:      25-Jan-2023 - 11:50AM
2 days 3 hours 50 minutes
Degraded
  • Visit-Ed wifi service
We are currently experiencing an issue with Visit-Ed SSID (guest Wi-Fi service). Users of the service are unable to log in. [UPDATE 11:50 25/1/23] Service has now been restored and is available use. The service will continue to be closely monitored for the rest of the day to ensure stability and performance. Unplanned
Complete
completed-unplanned

25-Jan-2023
11:51AM - 05:00PM
5 hours 9 minutes
At risk
Office 365 Service Advisory

More info
25-Jan-2023
08:00AM - 10:30AM
2 hours 30 minutes
At risk
  • Office365
  • Office 365 End Users
While we have not recorded any case within the University, we want you to please be aware that Microsoft is investigating an outage that has affected thousands of users around the world. Office 365 services appear to be stable for the University,  but should be considered at risk whilst Microsoft is working on the underlying issue Current status: Microsoft has isolated the problem to a networking configuration issue and are analysing the best mitigation strategy to address it without causing additional impact. They'll provide more information once they have it. It did not say how many are so far affected, but sources have, recorded thousands of people reporting problems with Teams, Outlook, Microsoft 365 and XBox Live. Scope of impact: Any user serviced by the affected infrastructure may be unable to access multiple Microsoft 365 services.  We are currently monitoring this and request that user experiencing any issue should immediately contact IS Helpline. Unplanned
Complete
completed-unplanned

Web Central Unavailable

More info
24-Jan-2023
04:00PM - 04:15PM
15 minutes
Outage
  • WebCentral
WebCentral restart required. I230124-2187 WebCentral Slow - Search and Manage not working Agreed - Short Notice
Complete
completed-shortNotice

Planned Maintenance of Uninterruptible Power Supplies at Mary Somerville Da

More info
24-Jan-2023
08:00AM - 12:00PM
4 hours
At risk
  • All services using using the Mary Somerville Datacentre
Engineers will carry out bi-annual planned maintenance of the Uninterruptible Power Supplies (UPSs) serving the Mary Somerville datacentre. Agreed - Short Notice
shortNotice

Media Hopper Create service access issues

More info
23-Jan-2023
01:41PM - 07:00PM
5 hours 19 minutes
Degraded
  • Media Hopper Create
There is currently an issue accessing Media Hopper Create which the supplier for the service is working to resolve with the highest priority. This is affecting the web portal at https://media.ed.ac.uk/ and content published to VLE's (Learn & Moodle) as well as the University Website. UPDATE AT 16:30 - Access to the web portal and playback of content have been restored on portal, VLE's and on University website. Thumbnail images are not appearing for all content but service is otherwise accessible. UPDATE AT 17:30 - We are again seeing issues accessing the web portal and published content on the VLE's and University website. The supplier are investigating as top priority. UPDATE AT 19:00 - The supplier have advised that they have resolved all access and playback issues on the service, and all thumbnails are appearing again now as well. We will continue to monitor the service. Unplanned
Complete
completed-unplanned

From: 23-Jan-2023 - 07:00PM
To:      24-Jan-2023 - 10:00AM
15 hours
At risk
EdPrint - Print Jobs disappearing on release

More info
23-Jan-2023
02:00PM - 05:00PM
3 hours
Outage
  • EdPrint
We are receiving reports of print jobs failing on release. We are investigating. Unplanned
Complete
completed-unplanned

Datastore fibre channel network replacement

More info
15-Jan-2023
09:30AM - 02:00PM
4 hours 30 minutes
Outage
  • User File Store
Datastore to be detatched from the existing network and connected to the new storage fabric. The actual outage to Datastore is expected to be around 30s between those times, but the potential exists for an outage that might cover the period. This work is deliberately taking place outside normal working hours for that reason. Planned
Complete
completed-planned

21-Jan-2023
09:30AM - 02:00PM
4 hours 30 minutes
Outage
OneTrust will undergo scheduled maintenance

More info
From: 18-Jan-2023 - 09:00PM
To:      19-Jan-2023 - 01:00AM
4 hours
Outage
  • OneTrust
18/01/2023 21:00 (Local Time)19/01/2023 01:00 (Local Time) During the maintenance period, you will not be able to access the OneTrust application console. This will not impact the availability of deployed tools such as banners, consent collection points and the data subject portal. Unplanned
unplanned

Network Disruption/Degraded Service - WGH

More info
18-Jan-2023
02:25PM - Ongoing
38 minutes
Degraded
  • WGH Network
We are investigating a degraded network service to the WGH campus detected by monitoring systems. [UPDATE 15:25 18/1/23] Service stabilised and we will continue to monitor Unplanned
unplanned

18-Jan-2023
03:04PM - Ongoing
2 hours 56 minutes
At risk
Move EdWeb Training environment to new virtual host

More info
18-Jan-2023
09:00AM - 10:00AM
1 hour
Outage
  • EdWeb (TRAIN)
The virtual host is being changed for DEV, TEST and TRN. Planned
Complete
completed-planned

18-Jan-2023
10:00AM - 12:00PM
2 hours
At risk
License Renewal: Migration of User accounts from Microsoft O365 A3 to A5

More info
18-Jan-2023
08:30AM - 10:30AM
2 hours
At risk
  • Office365
  • Office 365 End User license
As part of Office 365 license renewal for the University, some user accounts are planned to be migrated from Microsoft Office 365 A3 License to the new A5 License Suite. Agreed - Short Notice
Complete
completed-shortNotice

Turnitin Access Issue

More info
16-Jan-2023
10:00AM - 05:00PM
7 hours
Degraded
  • Turnitin
Turnitin Status reported this one hour ago: We’ve run into some issues. Due to an unexpected service incident, users of Turnitin and Turnitin UK may be experiencing intermittent access issues and slowness when opening Similarity Reports, as well as receiving errors when attempting to grade or add feedback. Users accessing these services via an integration may also be affected. See: https://turnitin.statuspage.io/incidents/mnhc4yyt8nsf Unplanned
Complete
completed-unplanned

Learn - Problem opening files and images

More info
From: 16-Jan-2023 - 09:00AM
To:      25-Jan-2023 - 04:00PM
9 days 7 hours
Degraded
  • Learn
Some users have reported being presented with a login prompt or 401 error when attempting to open course files in their Learn courses, our vendor is currently investigating the issue. Some users have also reported that image or file links are broken whilst using Chrome browser. Trying another browser (ie firefox) may be a workaround. Unplanned
Complete
completed-unplanned

Datasync currently unavailable

More info
From: 15-Jan-2023 - 05:00PM
To:      16-Jan-2023 - 05:30PM
1 day 30 minutes
Outage
  • datasync
**THIS ISSUE HAS BEEN RESOLVED** The Datasync web interface is currently unavailable. ECDF are aware and investigating. We apologise for the interruption to service. Unplanned
Complete
completed-unplanned

Turnitin Scheduled Maintenance

More info
From: 14-Jan-2023 - 05:00PM
To:      15-Jan-2023 - 01:00AM
8 hours
Outage
  • Turnitin Assessment
Turnitin will take an 8 hour maintenance window. Affecting students' submissions and staff marking Turnitin Assignments. Planned
Complete
completed-planned

15-Jan-2023
01:01AM - 11:59PM
22 hours 58 minutes
At risk
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