The University of Edinburgh | IS Alerts

Currently Open Alerts

Current Alerts

Title	Time	Impact	Affected Services	Description	Planning
Eddie storage being upgraded More info	From: 29-Jun-2020 - 09:00AM To:      17-Jul-2020 - 05:00PM	18 days 8 hours At risk	eddie	The eddie fast parallel storage is being upgraded. New disk storage is being added to a new fibre channel network, integrated into the existing GPFS storage network, then data will be migrated off old hardware onto new. Testing will be done at all stages. Once everything is complete the old hardware will be decommissioned. This will have little to no user impact, but the service should be considered "at risk".	Planned
Security vulnerabilities in Apps.ed.ac.uk Citrix desktop clients More info	From: 07-Jul-2020 - 09:00AM To:      15-Jul-2020 - 12:00AM	7 days 15 hours At risk	Apps.ed.ac.uk Service	****Update**** The Citrix Client will prompt users to update their client automatically. Citrix have released a security bulletin around their desktop clients we us in the Apps.ed.ac.uk Service (https://support.citrix.com/article/CTX275460). Users should update their clients to versions: Citrix Workspace app version 1912 or later Citrix Receiver 4.9 (4.9.9002)	Unplanned
Library Alma System and DiscoverEd - at risk - DiscoverEd Search, E-journal More info	From: 11-Jul-2020 - 10:00PM To:      12-Jul-2020 - 04:00AM	6 hours At risk	DiscoverEd Electronic Journals	The ALMA Library system and DiscoverEd, which include DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" between Saturday 11th July 10 pm and 4 am on Sunday 12th July. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected	Planned

Recently Closed Alerts

Recently Closed Alerts

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
PURE application restart More info	14-Jul-2020 08:00AM - 08:30AM	30 minutes Outage	PURE	New startup scripts to be put in place on pure live in line with Elsevier recommendations. Restart required to bring into use. Already implemented in DEV and TEST.	Agreed - Short Notice
Annual Moodle Upgrade More info	14-Jul-2020 09:00AM - 12:00PM	3 hours Outage	Moodle	The annual Moodle upgrade will take place on Tuesday 14th July. Moodle will be unavailable to all users whilst the system is being upgraded.	Planned
	14-Jul-2020 12:00PM - 05:00PM	5 hours At risk
WorkTribe Maintenance and Auto Patching More info	14-Jul-2020 05:30PM - 06:30PM	1 hour At risk	Worktribe	WorkTribe will be at risk from 05:30 PM — 06:30 PM on Tuesday 14th July 2020. Auto Patching has been cancelled.	Planned
Office 365 Security Hardening More info	15-Jul-2020 08:30AM - 08:35AM	5 minutes At risk	Office365	New Microsoft rules are to be introduced that will create a warning banner on incoming emails that carry a weblink from external senders. An initial pilot was successfully run for a subset of ISG staff in April. A further pilot which includes all ISG staff and volunteers from MVM, CSE and CAHSS is scheduled to run on the Wednesday 1st July. University wide go-live is scheduled for Wedndesday 15th July.	Planned
Wiki Outage More info	15-Jul-2020 05:00PM - 09:00PM	4 hours Outage	Central Wiki Service	There will be a outage of the Central Wiki service between 05:00 PM — 09:00 PM, Wednesday 15th July 2020. It should then be considered at risk from 09:00 PM on Wednesday 15th July 2020 until 12:00 PM, Thursday 16th July.	Planned
	From: 15-Jul-2020 - 09:00PM To:      16-Jul-2020 - 12:00PM	15 hours At risk
Collaborate Ultra Update More info	16-Jul-2020 12:00AM - 04:00AM	4 hours Outage	Collaborate Ultra	Blackboard will be performing an update to Collaborate Ultra in Europe during the dates and times listed below: Start Time - Thursday, July 16, 2020 00:00 GMT +1 End Time - Thursday, July 16, 2020 04:00 GMT +1 Collaborate Ultra users will experience intermittent availability during this maintenance window.	Unplanned
Speedwell eSystem upgrade More info	16-Jul-2020 10:00AM - 02:00PM	4 hours Outage	Speedwell	There will be an outage of the Speedwell eSystem from 10:00 AM — 02:00 PM, Thursday 16th July 2020. It should then be considered at risk from 02:00 Jul-20 — 03:00 PM that same day.	Planned
	16-Jul-2020 02:00PM - 03:00PM	1 hour At risk
Core (Datacentre) Firewall Migration More info	18-Jul-2020 10:00AM - 10:30AM	30 minutes Outage	Core Firewall	CIS are migrating the Core/Datacentre Firewall to the new Fortinet Hardware as part of the Network Replacement Project. The existing rules will be transposed from old to new platform. Due to the manner of traffic flows on the firewall, the migration must happen as a single event instigated by a routing change, at which point all traffic currently flowing via the ASA firewall will be redirected towards the new FortiGate firewall.	Planned
	18-Jul-2020 10:31AM - 05:00PM	6 hours 29 minutes At risk
SAN Firmware Upgrade More info	20-Jul-2020 05:00PM - 11:00PM	6 hours At risk	Core Application Storage	The SAN Storage Platform will be at risk between 05:00 PM — 11:00 PM, Tuesday 21st July 2020. It will then be so again between05:00 PM — 11:00 PM, Wednesday 22nd July 2020. This will affect all services using Central SAN Storage, including all services on IS Virtual Hosting.	Planned
	21-Jul-2020 05:00PM - 11:00PM	6 hours At risk
Staffmail at Risk More info	21-Jul-2020 05:00PM - 06:30PM	1 hour 30 minutes At risk	Staffmail	Staffmail will be at risk from 05:00 PM — 06:30 PM on Wednesday 22nd July 2020.	Planned
Shibboleth Server Maintenance More info	21-Jul-2020 05:00PM - 06:00PM	1 hour At risk	Authentication and Authorisation	The underlying Java and Tomcat software on the Shibboleth servers is to be updated.	Agreed - Short Notice
Windows Patching More info	From: 22-Jul-2020 - 12:00AM To:      24-Jul-2020 - 12:00PM	2 days 12 hours At risk	ITI Managed Windows Server Systems	Monthly Microsoft Patching Process from Midnight Wednesday 22nd July until 12:00 Friday 24th July.	Planned
Worktribe unavailable More info	22-Jul-2020 06:00PM - 10:00PM	4 hours Outage	Worktribe	The Worktribe application is being upgraded from v3.1 to v2020.1. The upgrade will be carried out by Worktribe and the service will be unavailable during the upgrade from 6pm on Wednesday 22nd July to 10pm the same day. The change will subsequently be tested by the project team. The service will be considered 'At Risk' from 10pm on Wednesday 22nd July until 9am on Thursday 23rd July.	Planned
	From: 22-Jul-2020 - 10:00PM To:      23-Jul-2020 - 09:00AM	11 hours At risk
Accommodation, Catering and Events [ACE] Critical Patching More info	23-Jul-2020 06:00AM - 06:30AM	30 minutes At risk	Kinetix (KX)	Accommodation, Catering and Events [ACE] require critical patching. The Accommodation, Catering and Events [ACE] applications should be considered 'At Risk' during this time.	Planned
	24-Jul-2020 06:00AM - 06:30AM	30 minutes At risk
Core (Datacentre) Firewall Migration - (CANCELLED IF 18th IS SUCCESSFUL) More info	25-Jul-2020 10:00AM - 10:30AM	30 minutes Outage	Core Firewall	CIS are migrating the Core/Datacentre Firewall to the new Fortinet Hardware as part of the Network Replacement Project. The existing rules will be transposed from old to new platform. Due to the manner of traffic flows on the firewall, the migration must happen as a single event instigated by a routing change, at which point all traffic currently flowing via the ASA firewall will be redirected towards the new FortiGate firewall.	Unplanned
	25-Jul-2020 10:31AM - 05:00PM	6 hours 29 minutes At risk

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Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
Digital Research Services Website Outage More info	10-Jul-2020 09:00AM - 11:00AM	2 hours Outage	DRS website	http://www.digitalresearchservices.ed.ac.uk/ may be unavailable on Friday the 10th of July from 10:00am until 2:30pm and should be considered at risk until 5:00pm	Planned Complete
	10-Jul-2020 11:00AM - 05:00PM	6 hours At risk
OneTrust Scheduled Maintenance More info	From: 09-Jul-2020 - 09:00PM To:      10-Jul-2020 - 01:00AM	4 hours Outage	OneTrust	OneTrust will undergo scheduled maintenance on the following date/time: 18/06/2020 21:00 19/06/2020 01:00	Unplanned Complete
My Ed Service currently unavailable More info	09-Jul-2020 12:40PM - 01:35PM	55 minutes Outage	MyEd	MyEd unavailable between 12:40 and 13:35.	Unplanned Complete
blogs.ed.ac.uk Annual upgrade More info	09-Jul-2020 09:00AM - 10:15AM	1 hour 15 minutes Outage	Academic Blogging service (blogs.ed.ac.uk)	The Academic Blogging service (blogs.ed.ac.uk) will be unavailable to all users whilst an upgrade takes place at 09:00 AM, Thursday 09-July-20 — 12:00 Noon, 09-July-20. It will should then be considered at risk 12:30 PM, Thursday 09-July-20 — 05:00 PM, 09-July-20.	Planned Complete
	09-Jul-2020 10:15AM - 04:30PM	6 hours 15 minutes At risk
APPS.ED Service currently unavailable More info	09-Jul-2020 10:00AM - 12:30PM	2 hours 30 minutes Outage	Apps.ED Service	The Apps.ED service is currently unavailable due to a patching issue, IS ITI are currently working on resolving this issue, this is currently affecting both the web and desktop versions of the service.	Unplanned Complete
EdWeb Outage More info	09-Jul-2020 10:00AM - 01:00PM	3 hours Outage	EdWeb	There will be an EdWeb outage between 10:00 AM — 01:00 PM, Thursday 9th July 2020. EdWeb editors will not have access to the CMS during the outage.	Planned Complete
Power disruption - Generator Testing at Roslin/Greenwood Building More info	09-Jul-2020 08:00AM - 08:30AM	30 minutes Outage	local network	We have just been advised of a generator black start this morning at the Roslin/Greenwood buildings between 8am & 8 30am	Unplanned Complete
Upgrade firmware on Netscaler load balancers. More info	From: 09-Jul-2020 - 08:00AM To:      10-Jul-2020 - 05:00PM	1 day 9 hours At risk	Load Balancers	Upgrade firmware on Netscaler load balancers to address some problems as recommended by Citrix Inc.	Agreed - Short Notice Complete
Collaborate Ultra Outage More info	09-Jul-2020 12:00AM - 04:00AM	4 hours Outage	Collaborate Ultra	There will be an outage of Collaborate Ultra in Europe on Thursday, July 9, 2020 between 00:00 - 04:00am. During this period the service will be intermittently unavailable for users.	Planned Complete
Core database server - Ongoing scheduled patching More info	08-Jul-2020 07:00PM - 09:00PM	2 hours Outage	Central Wiki Service EBIS E-Financials eRecruitment Event Booking HR/Payroll ID Management MyEd PURE Reporting + Analytics (BI Suite)	Essential patching is required on the core database server. During this time the following priority services will be unavailable: Unavailable for 2 hours from 19:00 Central Wiki Service | EBIS | eFinancials| Event Booking| MyEd | Polopoly (publishing)|Reporting + Analytics (BI Suite) | eRecruitment | PURE| HR/Payroll This work is to ensure that our core infrastructure adheres to security standards. In order to minimise impact the work will be performed mainly outside working hours. Development and Test will be patched in advance.	Planned Complete
	08-Jul-2020 09:00PM - 11:00PM	2 hours At risk
EUCLID DB - Ongoing scheduled patching More info	08-Jul-2020 07:00PM - 08:00PM	1 hour Outage	EUCLID web EUCLID Client	Essential patching is required on the EUCLID database server. This work is to ensure that our core infrastructure adheres to security standards. In order to minimise impact the work will be performed mainly outside working hours. Development and Test will be patched in advance.	Planned Complete
	08-Jul-2020 08:00PM - 09:00PM	1 hour At risk
Health Passport System (CHPS) Outage More info	08-Jul-2020 10:00AM - 02:30PM	4 hours 30 minutes Outage	Health Passport System (CHPS)	There will be an outage of the Health Passport System from 10:00 AM — 01:00 PM, Wednesday 8th July 2020. It should then be considered at risk from 01:00 PM, Wednesday 8th July 2020 — 12:00 PM, Thursday 9th July.	Planned Complete
	From: 08-Jul-2020 - 02:30PM To:      09-Jul-2020 - 12:00PM	21 hours 30 minutes At risk
Eddie is being slow/unresponsive to job submission requests More info	From: 08-Jul-2020 - 12:00PM To:      09-Jul-2020 - 05:30PM	1 day 5 hours 30 minutes At risk	eddie	UPDATE 15:40 - we have put a mitigation in place that seems to have stabilised the filesystem IO, so Eddie should now be considered AT RISK. Everything should be working as expected. Apologies for the interruption. We are experiencing unusually high load on Eddie at the moment and as a result job submission or other q* commands are failing. We are investigating and will have a response as soon as we can. Currently running jobs are unaffected but queued jobs will not start running until we return to normal.	Unplanned Complete
Renewal of service certificate on *old* VPN (Cisco AnyConnect) More info	08-Jul-2020 08:00AM - 09:00AM	1 hour At risk	Old VPN service (Cisco AnyConnect)	The digital certificate used by the old VPN service (vpn2.net.ed.ac.uk) for SSL authentication (AnyConnect) needs to be renewed. This may result in a temporary loss of service. To avoid disruption users should migrate to the new VPN ASAP - https://www.ed.ac.uk/information-services/computing/desktop-personal/vpn/vpn-service-using	Planned Complete
Migration to virtual infrastructure More info	From: 06-Jul-2020 - 07:00AM To:      07-Jul-2020 - 01:00PM	1 day 6 hours Outage	Calum MacLean Collections, 360 Eyes, On-line Insurance, Media Hopper,Notification Backbone, PATH, WorkTribe (interfaces/staging), SciQuest Interface, Library feed, Library Self-registration	There will be an outage of a number of services listed. Please see 'Affected services' above for a complete list of services affected.	Planned Complete
	07-Jul-2020 01:00PM - 06:00PM	5 hours At risk
My Finance Channel , eAuthorisations, eIT unavailable More info	07-Jul-2020 11:27AM - 11:44AM	17 minutes Outage	My Finance Channel	My Finance channel , eAuth, eIT CF applications were down and restart required.	Unplanned Complete
EUCLID Degraded Service More info	07-Jul-2020 10:00AM - 01:00PM	3 hours Degraded	EUCLID web EUCLID client	EUCLID degraded service - slower response times and loss of service. Under investigation	Unplanned Complete
Security vulnerabilities in Apps.ed.ac.uk Citrix desktop clients More info	From: 07-Jul-2020 - 09:00AM To:      15-Jul-2020 - 12:00AM	7 days 15 hours At risk	Apps.ed.ac.uk Service	****Update**** The Citrix Client will prompt users to update their client automatically. Citrix have released a security bulletin around their desktop clients we us in the Apps.ed.ac.uk Service (https://support.citrix.com/article/CTX275460). Users should update their clients to versions: Citrix Workspace app version 1912 or later Citrix Receiver 4.9 (4.9.9002)	Unplanned
Renewal of wireless controller certificates More info	From: 06-Jul-2020 - 04:00AM To:      10-Jul-2020 - 06:00PM	4 days 14 hours At risk	WiFi network	The digital certificates used by the wireless controllers for web authentication (central) need to be renewed which involves rebooting each of the 5 controllers. A controller will be rebooted overnight each day during the week but this will result in a temporary loss of WiFi service in some areas.	Planned Complete
Links to e-resources from DiscoverEd not working. More info	From: 05-Jul-2020 - 04:00AM To:      06-Jul-2020 - 09:00AM	1 day 5 hours Degraded	DiscoverEd Electronic Journals	Many links to e-resources from DiscoverEd are not working and are generating error messages. This includes e-books and journal articles. It is still possible to search DiscoverEd as normal.	Unplanned Complete
Library Alma System and DiscoverEd - at risk - DiscoverEd Search, E-journal More info	From: 04-Jul-2020 - 10:00PM To:      05-Jul-2020 - 04:00AM	6 hours At risk	DiscoverEd Electronic Journals	The ALMA Library system and DiscoverEd, which include DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" between Saturday 4th July 10 pm and 4 am on Sunday 5th July. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected	Planned Complete
Office 365 email More info	From: 03-Jul-2020 - 06:00AM To:      06-Jul-2020 - 06:00AM	3 days At risk	Office365	Users may see legitimate .docx email attachments mistakenly marked as malware and may be unable to open attachments. Only .docx file types are affected. Microsoft's investigation shows that a recent update inadvertently caused an .XML file present in Word documents to be marked as malware which is causing the issue. They are reverting the update and reprocessing the messages to ensure that all affected messages and future emails are resolved.	Unplanned Complete
WorkTribe Maintenance and Auto Patching More info	30-Jun-2020 05:30PM - 06:30PM	1 hour At risk	Worktribe	WorkTribe will be at risk from 05:30 PM — 06:30 PM on Tuesday 30th June 2020. It will then be unavailable to users from 05:30 PM — 06:30 PM on Thursday 2nd July 2020.	Cancelled
	02-Jul-2020 05:30PM - 06:30PM	1 hour Outage
Serengeti unavailable More info	02-Jul-2020 09:55AM - 10:15AM	20 minutes Outage	Serengeti	Serengeti is currently unavailable	Unplanned Complete
UniDesk Edinburgh Call Searching unavailable More info	From: 02-Jul-2020 - 09:00AM To:      03-Jul-2020 - 12:30PM	1 day 3 hours 30 minutes Degraded	UniDesk	The Call Search functionality on UniDesk Edinburgh is currently unavailable. Service Management are investigating and will rectify as soon as possible. Partial workarounds include: - Use the Caller Card function to look at the call history of a particular user. - Compile a Selection to look for terms used in brief descriptions or action fields. https://www.wiki.ed.ac.uk/display/UsingUniDesk/How+to+-+Create+a+new+selection	Unplanned Complete
Change to SSO for Worktribe users More info	01-Jul-2020 06:00PM - 07:00PM	1 hour Outage	Worktribe	We are changing the sign-on method in LIVE to SSO. The action to implement the change will be momentary but users may be temporarily affected. The change will subsequently be tested by the project team.	Cancelled
	From: 01-Jul-2020 - 07:00PM To:      02-Jul-2020 - 10:00AM	15 hours At risk
Insurance Finance Application unavailable More info	01-Jul-2020 02:25PM - 02:30PM	5 minutes Outage	Insurance	Insurance application to be deployed using Bamboo to fix issues as per call I200626-0975 Insurance - On-line Applications This has successfully been tested and signed off by Finance.	Agreed - Short Notice Complete
Loss of resiliency on the core network interlinks More info	30-Jun-2020 01:00PM - 03:00PM	2 hours At risk	Core Network	The secondary interlink between the new and old network infrastructure needs to be moved into its final location. This requires the interlink to be down for a short-time to move the fibre cables. This will result in a loss of resiliency carrying traffic between the old and new edlan networks.	Agreed - Short Notice Complete
	01-Jul-2020 01:00PM - 03:00PM	2 hours At risk
University Website unavailable More info	01-Jul-2020 07:40AM - 08:40AM	1 hour Outage	University Website	The University website is currently unavailable. Anyone visiting https://www.ed.ac.uk/ or related pages will be met with a page unavailable error.	Unplanned Complete
KX Bedbooker Unavailable More info	From: 30-Jun-2020 - 11:00AM To:      07-Jul-2020 - 10:40AM	6 days 23 hours 40 minutes Outage	Kinetix (KX) Kx Bedbooker	Kinetics will deploy a fix following the upgrade done last week (C2006-097) to the Kx Bedbooker Live. C2007-008 Reason for Change: Kinetic Solutions - Issues with Kx Bedbooker upgrade Application affected: Kx BedBooker - https://www.book.accom.ed.ac.uk/ Expected impact: Short period of website downtime while the upgrade is applied.	Agreed - Short Notice Complete
Eddie storage being upgraded More info	From: 29-Jun-2020 - 09:00AM To:      17-Jul-2020 - 05:00PM	18 days 8 hours At risk	eddie	The eddie fast parallel storage is being upgraded. New disk storage is being added to a new fibre channel network, integrated into the existing GPFS storage network, then data will be migrated off old hardware onto new. Testing will be done at all stages. Once everything is complete the old hardware will be decommissioned. This will have little to no user impact, but the service should be considered "at risk".	Planned

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