The University of Edinburgh | IS Alerts

Currently Open Alerts

Current Alerts

Title	Time	Impact	Affected Services	Description	Planning
DataStore - port 22222 (for sftp/sshfs access) More info	From: 19-Jun-2019 - 09:00AM - Ongoing	184 days 9 hours Degraded	Lecture Recording User File Store DataStore	DataStore port 22222 has now been opened to Edlan, including VPN. Access from outside Edlan is still blocked. Please contact IS.Helpline@ed.ac.uk to report issues and request support.	Unplanned
Sir Alexander Robertson Building - Communications Rack Work More info	From: 23-Nov-2019 - 08:00AM To:      24-Nov-2019 - 10:00PM	1 day 14 hours Outage	Sir A Robertson building - Network outlets 10	Weekend rack replacement work for UNIT 10 on the weekend of the 23/24th November in the Sir A Robertson building. All rooms with ports 10/NNN in Sir Alexander Robertson Building will be without network connectivity for the duration of the works. Unit 12 should be classed as at risk but we don't expect to lose connectivity to any of the outlets.	Agreed - Short Notice
DiscoverEd - at risk - DiscoverEd Search, E-journals; self service More info	From: 23-Nov-2019 - 10:00PM To:      24-Nov-2019 - 04:00AM	6 hours At risk	DiscoverEd Electronic Journals	DiscoverEd, which includes DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" between Saturday November 23rd 10 pm and 4 am on Sunday 24th November. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected	Planned

Recently Closed Alerts

Recently Closed Alerts

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
Library Alma System and DiscoverEd - at risk More info	From: 30-Nov-2019 - 10:00PM To:      01-Dec-2019 - 04:00AM	6 hours At risk	DiscoverEd Electronic Journals	The ALMA Library system and DiscoverEd, which include DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" between Saturday November 30th 10 pm and 4 am on Sunday 1st December. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected	Planned
Eleanor Cloud Service At Risk More info	From: 02-Dec-2019 - 08:00AM To:      05-Dec-2019 - 05:00PM	3 days 9 hours At risk	Eleanor Cloud	Eleanor Cloud Service At Risk, 08:00 Monday 2 December - 17:00 Friday 6 December. The service should be considered at risk for the entire period with an overnight outage starting 17:00 on Thursday 5 December until 08:00 on Friday 6 December.	Planned
	From: 05-Dec-2019 - 05:00PM To:      06-Dec-2019 - 08:00AM	15 hours Outage
EUCLID client maintenance work More info	04-Dec-2019 06:00AM - 06:20AM	20 minutes Outage	EUCLID	There will be a restart of application servers following patching, but there should be no loss of service for eVision. Client outage has been agreed. This is due to take place on Wednesday the 4th of December.	Planned
	04-Dec-2019 06:20AM - 08:00AM	1 hour 40 minutes At risk
MyEd at risk - regular server update More info	04-Dec-2019 07:00AM - 08:00AM	1 hour At risk	MyEd	MyEd will be at risk over the period of patching. Just 3 of the 6 servers are patched at the same time therefore MyEd is marked as at risk. There is the potential risk that users may lose their sessions, but this risk is very low This is due to take place on Wednesday the 4th and Thursday the 5th of December.	Planned
	05-Dec-2019 07:00AM - 08:00AM	1 hour At risk
SOA, Wiki, IDM and University website at risk - regular server update More info	04-Dec-2019 07:00AM - 09:00AM	2 hours At risk	ID Management University Website	SOA, Wiki, IDM and University website at risk - regular server update. This includes LIVE and TEST servers. Please see Expected Impact for services affected. This is due to take place on Wednesday the 4th of December.	Planned
E-Financials planned outage More info	04-Dec-2019 07:00AM - 07:20AM	20 minutes Outage	E-Financials	Restart of application servers following patching. eFinancials will experience a brief outage between 7 am - 7:20 am on Wednesday 4 Dec 2019 while essential security patches are applied to the server. There will also be an At Risk period from 7:20 am - 9:00 am.	Planned
	04-Dec-2019 07:20AM - 09:00AM	1 hour 40 minutes At risk
Moodle, JIRA, UoE website search, PURE, Hosted sites outage More info	04-Dec-2019 08:00AM - 08:20AM	20 minutes Outage	Central Wiki Service Hosted Websites Moodle PURE	Several Linux servers need to be patched. This includes LIVE, TEST and DEV for all below listed systems: Moodle, JIRA, UoE website search, PURE, Hosted sites. This is due to take place on Wednesday the 4th of December.	Planned
	04-Dec-2019 08:20AM - 10:00AM	1 hour 40 minutes At risk
DataStore GPFS Upgrade More info	From: 05-Dec-2019 - 09:00AM To:      06-Dec-2019 - 05:00PM	1 day 8 hours At risk	User File Store DataStore, Supported Desktop, DataSync	The User File Store, DataStore, Supported Desktop and DataSync should be considered at risk from 09:00 on Thursday December 5th, to 17:00 on Friday December 6th due to a file system upgrade.	Planned

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Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
CloudPrint Degraded Service More info	22-Nov-2019 09:00AM - 05:00PM	8 hours Degraded	CloudPrint	Logins to CloudPrint devices might be slower than normal, or might deny connections periodically. Retrying after a brief pause should allow a successful login.	Unplanned Complete
Kinetix application maintenance work More info	21-Nov-2019 06:00AM - 06:30AM	30 minutes At risk	Kinetix (KX)	The Kinetix application will be 'at risk' on Thursday 21st and Friday 22nd November 2019 (0600-0630) due to maintenance work.	Planned Complete
	22-Nov-2019 06:00AM - 06:30AM	30 minutes At risk
Error when accessing SharePoint + OneDrive More info	From: 21-Nov-2019 - 04:30PM To:      22-Nov-2019 - 01:56AM	9 hours 26 minutes Degraded	Office365 SharePoint	Users may see an error when accessing a SharePoint Site or OneDrive location. Error message: "The server is busy now. Try again later." Refreshing the page will load the page / site.	Unplanned Complete
Health & Safety Health Passport unavailable More info	20-Nov-2019 12:10PM - 12:15PM	5 minutes Outage	Health and Safety - Health Passport system	15 minutes outage noon Wed 20th: deployment of application to fix, "Error when requesting access to a facility"	Agreed - Short Notice Complete
New EASE Website More info	20-Nov-2019 07:00AM - 08:00AM	1 hour Degraded	Authentication and Authorisation	The EASE single signon web site is being upgraded to align it with the University's web experience. From 07:00 - 08:00 Wednesday 20th November with a further at risk period until 13:00. Find out what the new login process looks like at https://edin.ac/changes-to-ease The EASE Kerberos realm's master KDC is being updated to provide more flexible password policies.	Planned Complete
	20-Nov-2019 08:00AM - 01:00PM	5 hours At risk
Upgrade IS VMware Virtual Hosting vCenters and Platform Service Controllers More info	From: 18-Nov-2019 - 08:00AM To:      19-Nov-2019 - 06:00PM	1 day 10 hours Outage	Virtual Hosting	Due to an upgrade taking place, the Virtual Hosting Service will experience an outage between 08:00 AM Monday 18-Nov-19 — 06:00 PM Tuesday 19-Nov-19 The service should be considered "At Risk" between 08:00 AM — 06:00 PM Wednesday 20-Nov-19.	Planned Complete
	20-Nov-2019 08:00AM - 06:00PM	10 hours At risk
Possible issues playing back content on Media Hopper Create More info	From: 19-Nov-2019 - 02:45PM To:      20-Nov-2019 - 12:00PM	21 hours 15 minutes At risk	Media Hopper Create	We have been alerted by the supplier that there may be intermittent issues playing back content from Media Hopper Create. They have worked to put a fix in place, and we will continue to monitor performance of the service.	Unplanned Complete
UG and PG degree finders applications at Risk More info	19-Nov-2019 02:00PM - 02:30PM	30 minutes At risk	UG and PG admissions	The UG and PG admissions degree finder applications should be considered at risk on Tuesday 5th November from 02:00 PM — 02:30 PM.	Planned Complete
Changes to Data Protection Impact Assessment system More info	19-Nov-2019 01:00PM - 01:15PM	15 minutes Degraded	Data Protection Impact Assessment	Tues 19th Nov: configuration changes to login process for Data Protection Impact Assessment system may lead to refusal of login during middle of day, early afternoon.	Planned Complete
	19-Nov-2019 01:15PM - 02:00PM	45 minutes At risk
Pure - upgrade to v5.15.2-1 and Java v9 More info	19-Nov-2019 08:00AM - 01:00PM	5 hours Outage	PURE	Pure - upgrade to v5.15.2-1 and Java v9. This is due to take place on Tuesday the 19th of November.	Planned Complete
	19-Nov-2019 01:00PM - 05:00PM	4 hours At risk
EdWeb deployment of bug fixes and security patches. More info	19-Nov-2019 10:00AM - 01:00PM	3 hours Outage	EdWeb	EdWeb deployment of bug fixes and security patches. EdWeb editing will be unavailable for 3 hours. A further 4 hour at risk period is listed in case remedial work is required.	Planned Complete
	19-Nov-2019 01:00PM - 05:00PM	4 hours At risk
Health & Safety Health Passport unavailable More info	19-Nov-2019 12:00PM - 12:05PM	5 minutes Outage	Health and Safety Passport system	Tues 19 Nov 2019: Deployment of application to fix various issues I190809-2199(Exporting user records), I190815-0867 (Error when requesting access to a facility), I181204-0935 (Alumni status to Inactive )	Agreed - Short Notice Complete
University Web search (https://search.ed.ac.uk) small outage More info	19-Nov-2019 10:00AM - 10:20AM	20 minutes At risk	University Web search (https://search.ed.ac.uk)	Change to endpoint for search application as required by vendor. Very small outage of a few seconds is anticipated. Well understood automated deployment process. This is due to take place on Tuesday the 19th of November.	Cancelled
CloudPrint Unavailable More info	19-Nov-2019 09:00AM - 04:30PM	7 hours 30 minutes Degraded	CloudPrint	CloudPrint is unavailable on roughly one third of the CloudPrint fleet. We are working to resolve this issue as soon as possible. If you find the device you are using does not work with CloudPrint it should work with EveryonePrint.	Unplanned Complete
Adding required VLAN's to Port-Channel 81 More info	19-Nov-2019 07:00AM - 07:45AM	45 minutes At risk	Core Network	Adding required VLAN's to the core link between KB9 and AT6. To ensure optimal routing for these VLAN's. This also mitigates any risk of VLAN isolation if the alternative links are offline. This is due to take place on Tuesdaythe 19th of November.	Planned Complete
ColdFusion 11 Application Patching (Please see listing) More info	18-Nov-2019 05:00PM - 05:30PM	30 minutes Degraded	Event Booking eExpenses,WPM,TAS,Webfirst,eStores,EIT,eAuth,Salary Forecast,Student Payment,FPA Reconciliation,Org hier,Voting,Visitor Reg,Card,Printing payment,Procurement payment,EBIS Online,Bookable Rooms,Student MyEd channels,Personal tutors,Course bookings for OLL	ColdFusion 11 Application Patching is due to take place on Monday the 18th of November. Please see listing for services will be affected.	Planned Complete
Noteable Service Degraded More info	From: 16-Nov-2019 - 12:01PM To:      18-Nov-2019 - 09:20AM	1 day 21 hours 19 minutes Outage	Noteable	There was an issue affecting a part of the Noteable service, one of the virtual machines (VM) which services Noteable was unable to spawn new Jupyter notebook sessions. Users would have been unable to start a new notebook session if they were assigned this VM. This issue would have affected a small amount of users and accessing again would have allowed users to access without issue.	Unplanned Complete
Timetabling Services unavailable More info	15-Nov-2019 03:30PM - 03:45PM	15 minutes Outage	Timetabling	Timetabling Services will be unavailable due to an urgent application update and the addition of more resrouces.	Agreed - Short Notice Complete
	15-Nov-2019 03:45PM - 04:45PM	1 hour At risk
Network Outages Hugh Robson and Teviot More info	15-Nov-2019 07:00AM - 11:15AM	4 hours 15 minutes Outage	network services	There is currently an issue under investigation on the Router at the Hugh Robson building resulting in network outages at the following locations Hugh Robson, Teviot, George Square west and Foresthill. Most buildings are back but we are still experiencing connectivity issues at Teviot Medical.	Unplanned Complete
Possible Power disruption to Appleton Tower Area 1 Machine Room More info	14-Nov-2019 09:00PM - 10:00PM	1 hour At risk	Core Network	We have just been informed of possible disruption to Appleton Tower Area 1 Machine Room. Electrical Contractor has identified possible Electrical Hazard with Power Supplies within Area 1 only. Power Distribution Serves... AT6 Router Scaffel EDINAT-OAR1 EDINAT-RBR2 SPOP2 Router VPN2 STANDBY Security-esw-01 AT-Voip-esw-01 apptwr-esw-17 apptwr-esw-27 apptwr-esw-32 I have been informed by contractor that work should take no longer than 15 minutes...Apologies for short notice.	Agreed - Short Notice Complete
Telephones at risk in Central Area (including Moray House and Pleasance) More info	14-Nov-2019 09:00PM - 10:00PM	1 hour At risk	Telephones	The University Telephones are at risk between 9pm and 10pm - workaround is to use mobile phones. The following areas are at risk: 1 George Square - 7 George Square - Appleton Tower - Bristo Square - Geography Drummond Street - Hugh Robson Building - MacKenzie Medical and Lister Buildings - Minto House - Moray House all buildings - Pleasance - South College Street. This is a consequence of essential work happening at Appleton Tower. Appleton Tower network is also affected - see separate alert.	Agreed - Short Notice Complete
Insurance Finance Application unavailable More info	14-Nov-2019 12:00PM - 12:06PM	6 minutes Outage	Insurance	Insurance application to be deployed using Bamboo with changes as per the call I190712-1661 - Insurance Policy Number - change This has successfully been tested and signed off by Finance.	Agreed - Short Notice Complete
[Advisory] Email Delivery Service - possible delays More info	14-Nov-2019 11:55AM - Ongoing	2 hours 5 minutes At risk	Office365 Staffmail	Microsoft reports that users might encounter delays of up to 15 minutes when receiving emails. Our analysis indicates the majority of messages are getting delivered in a timely manner but client side reports show delays. This alert is advisory that our email delivery service should be considered at risk whilst Microsoft investigates the issue further.	Unplanned
fin-app-live: Oracle Critical Patch Update - E-financials outage More info	14-Nov-2019 10:00AM - 11:00AM	1 hour Outage	E-Financials	Due to an ORACLE patch being applied, there will be an eFinancials outage between 10:00 AM - 11:00 AM on Thursday 14th Nov	Planned Complete
	14-Nov-2019 11:01AM - 12:00PM	59 minutes At risk
FPM unavailable More info	14-Nov-2019 10:00AM - 03:00PM	5 hours Outage	fin-app-live	FPM unavailable to users after oracle patching	Unplanned Complete
SWS Web Timetables Unavailable More info	From: 14-Nov-2019 - 09:00AM To:      15-Nov-2019 - 04:00PM	1 day 7 hours Outage	SWS Web Timetables	Following the upgrade of Scientia Timetabling from version 3.12 to 3.14 the SWS Web Timetables Applications are not working. This is currently under investigation by Devtech / Tech managment and Scientia.	Unplanned Complete
Online Print Credit - Degraded Service More info	14-Nov-2019 09:00AM - 05:00PM	8 hours Degraded	Online Print Credit	Online Print Credit is experiencing delays in crediting print accounts. The system will allow payment, however there can be a delay of up to 24 hours before credits are applied. We are working to resolve this, and hope to have the service back to normals levels by late afternoon.	Unplanned Complete
Core Database patching More info	13-Nov-2019 07:00PM - 09:00PM	2 hours Outage	Central Wiki Service EBIS E-Financials eRecruitment Event Booking HR/Payroll ID Management MyEd PURE Reporting + Analytics (BI Suite)	Essential patching is required on the core database server. During this time the following priority services will be unavailable from 19:00 - 21:00 on Wednesday 13th November, with a further 2 hour at risk period until 23:00: Central Wiki Service | EBIS | eFinancials| Event Booking| MyEd |Reporting + Analytics (BI Suite) | eRecruitment | PURE| HR/Payroll This work is to ensure that our core infrastructure adheres to security standards. In order to minimise impact the work will be performed mainly outside working hours. Development and Test will be patched in advance.	Planned
	13-Nov-2019 09:00PM - 11:00PM	2 hours At risk
EUCLID DB - Ongoing scheduled patching More info	13-Nov-2019 07:00PM - 08:00PM	1 hour Outage	EUCLID web EUCLID Client	Essential patching is required on the EUCLID database server. This work is to ensure that our core infrastructure adheres to security standards. In order to minimise impact the work will be performed mainly outside working hours. Development and Test will be patched in advance.	Planned
	13-Nov-2019 08:00PM - 09:00PM	1 hour At risk
Turnitin - degraded service More info	13-Nov-2019 04:30PM - 06:45PM	2 hours 15 minutes Degraded	Learn Moodle Turnitin	Turnitin are experiencing a global issue affecting student submitting assignments. During this time, you may find that you are unable to make a submission or that uploading submissions takes longer than expected.	Unplanned Complete
Timetabling Service unavailable More info	From: 11-Nov-2019 - 10:00AM To:      12-Nov-2019 - 05:00PM	1 day 7 hours Outage	Timetabling	Timetabling Service unavailable from 10:00 Monday 11th November until 17:00 on Tuesday 12th November. A further at risk period 10:00 - 13:00 on Wednesday 13th November.	Planned Complete
	13-Nov-2019 10:00AM - 01:00PM	3 hours At risk
Network Outages Hugh Robson and Teviot More info	12-Nov-2019 06:30AM - 10:00AM	3 hours 30 minutes Outage	network services	There is currently an issue under investigation on the Router at the Hugh Robson building resulting in network outages at the following locations Hugh Robson, Teviot, George Square west and Foresthill	Unplanned Complete
Windows Desktop (App-V) application issues More info	From: 11-Nov-2019 - 12:05PM To:      13-Nov-2019 - 09:00AM	1 day 20 hours 55 minutes Degraded	Some windows applications on managed PCs (ISFM)	We have had a couple of reports of Windows Desktop (App-V) applications not working in Lecture theatre PCs, Open Access PCs and some school PC labs (ISFM). A remediation has been rolled out but will take effect over the next few hours.	Unplanned Complete
Replay Scheduler schedule and individual opt-outs not available More info	From: 11-Nov-2019 - 09:00AM To:      12-Nov-2019 - 05:00PM	1 day 8 hours Degraded	Lecture Recording	Work to upgrade the timetabling system is taking place on the above dates. This means that the ability to opt-out at the schedule and individual lecture ill be unavailable until this work is completed.	Agreed - Short Notice
Dalhousie Land - Planned Power outage More info	09-Nov-2019 08:00AM - 01:00PM	5 hours At risk	Dalhousie Land - Network	We have been informed of power supply work being done on Saturday 9th November 08:00 - 13:00 at Dalhousie Land. During this time the network and Voip phone at Dalhousie Land will be at risk of outages during this work.	Agreed - Short Notice
Joseph Black - Communication Rack Work More info	From: 09-Nov-2019 - 08:00AM To:      11-Nov-2019 - 08:00AM	2 days Degraded	Chemistry Network	Work will be done from 08:00 on Saturday 9th November 08:00 - 08:00 Monday 11th November to replace the communications racks (UNIT09) with a new floor standing Frame. All rooms with ports 09/NNN in Joseph Black will be without network connectivity for the duration of the works	Unplanned Complete

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