IS Alerts

Currently Open Alerts

Current Alerts

Title Time Impact Affected Services Description Planning
Migration of Production virtual services from legacy Netscaler load balance

More info
From: 07-Jun-2023 - 08:00AM
To:      13-Oct-2023 - 05:00PM
128 days 9 hours
At risk
  • Central Wiki Service
  • EBIS
  • EdWeb
  • E-Financials
  • EUCLID web
  • Event Booking
  • Hosted Websites
  • HR/Payroll (Legacy)
  • ID Management
  • Kinetix (KX)
  • Load Balancers
  • Moodle
  • MyEd
  • Office365
  • PURE
  • Reporting + Analytics (BI Suite)
  • Timetabling
  • WebCentral
Migration of virtual services from legacy Netscaler load balancers to new NSX (AVI) load balancers. The present alert relates to the migration of Production / Live virtual services only. These virtual services will be migrated in batches of up to approximately 30 at a time and the scheduling of the migration of high and medium priority systems will be agreed in advance with service owners. Further details can be found in C2304-018. Planned
planned

Website Search Emails Degraded

More info
From: 20-Sep-2023 - 10:30AM
- Ongoing
9 days 6 hours 30 minutes
Degraded
  • Website Search
An issue with the configuration for identifying University email addresses and including them within search results from the website search bar, is resulting in job titles appearing alongside staff email addresses. Unplanned
unplanned

Upgrade of 4Risk, and System Unavailability

More info
From: 25-Sep-2023 - 09:00AM
To:      02-Oct-2023 - 09:00AM
7 days
Outage
  • 4Risk System
The 4Risk application (a SaaS application managed by RSM UK) is being taken down to allow for the creation of a new upgraded environment (V2) and for the the data from the existing environment (V1) to be copied and moved to the new environment. Planned
planned

OneTrust will undergo scheduled maintenance

More info
From: 27-Sep-2023 - 09:00PM
To:      28-Sep-2023 - 01:00AM
4 hours
Outage
  • OneTrust
During the maintenance period, you will not be able to access the OneTrust application console. This will not impact the availability of deployed tools such as banners, consent collection points and the data subject portal. We apologize for any disruption to your business. More Information https://my.onetrust.com/s/system-status Unplanned
unplanned

Pebble+ & ATLAS Update

More info
28-Sep-2023
06:00AM - 06:30AM
30 minutes
Outage
  • Pebble+ & ATLAS
Pebble Learning will be carrying out a minor update of Pebble+ and ATLAS to bring the platform onto version 2023.9 Agreed - Short Notice
shortNotice

28-Sep-2023
06:30AM - 07:00AM
30 minutes
At risk
Power Disruption Main Library Level 1

More info
28-Sep-2023
06:00AM - 06:30AM
30 minutes
Outage
  • Main Library power outage - Level 1
There will be a power shutdown on the 1st Floor of the Main Library before business hours at 6 AM and will be off for around 30 minutes. This will obviously affect the network on Level 1 during the outage. Unplanned
unplanned

Insurance Application unavailable

More info
28-Sep-2023
10:30AM - 11:00AM
30 minutes
Outage
  • Finance - Travel Insurance system
Deployment of application to change email messages following a change in Insurance Provider. I230922-3067 (C2309-086) Agreed - Short Notice
shortNotice

28-Sep-2023
11:00AM - 12:00PM
1 hour
At risk

Recently Closed Alerts

Recently Closed Alerts

There are currently no service alerts for today.

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title Time Impact Affected Services Description Planning
WorkTribe Maintenance and Auto Patching

More info
03-Oct-2023
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe application will automatically be patched by vendor. Planned
planned

05-Oct-2023
05:30PM - 06:30PM
1 hour
Outage
Moodle server patching restarts

More info
04-Oct-2023
06:00AM - 08:00AM
2 hours
At risk
  • Moodle
Moodle DEV, TEST and LIVE servers will be restarted between 06:00 and 08:00am as part of regular linux patching Planned
planned

EUCLID Outage

More info
04-Oct-2023
06:00AM - 06:20AM
20 minutes
Outage
  • EUCLID web
The application servers will be restarted following patching, but there should be no loss of service for eVision. Client outage has been agreed. Planned
planned

04-Oct-2023
06:20AM - 08:00AM
1 hour 40 minutes
At risk
Wiki - Patching restarts

More info
04-Oct-2023
07:00AM - 07:30AM
30 minutes
Outage
  • Central Wiki Service
The Wiki's application server is set to restart at 7am on the first Wednesday of every month for regular linux patching Planned
planned

04-Oct-2023
07:30AM - 08:00AM
30 minutes
At risk
MyED at risk

More info
04-Oct-2023
07:00AM - 08:00AM
1 hour
At risk
  • MyEd
There is the potential risk that users may lose their sessions during patching, but this risk is very low. Planned
planned

05-Oct-2023
07:00AM - 08:00AM
1 hour
At risk
SOA, IDM, Event Booking at risk

More info
04-Oct-2023
07:00AM - 09:00AM
2 hours
Degraded
  • Event Booking
  • ID Management
Due to a regular update of the system the SOA, IDM (Live and TEST) will be considered at risk between 07:00 and 09:00 AM Planned
planned

eFinancials Outage - Restart of servers following patching

More info
04-Oct-2023
07:00AM - 07:20AM
20 minutes
Outage
  • E-Financials
A restart of application servers following patching. Planned
planned

04-Oct-2023
07:20AM - 09:00AM
1 hour 40 minutes
At risk
JIRA, UoE website search, PURE, Hosted sites outage

More info
04-Oct-2023
08:00AM - 08:20AM
20 minutes
Outage
  • Hosted Websites
  • PURE
Several Linux servers need to be patched. This includes LIVE, TEST and DEV for all below-listed systems: JIRA, UoE website search, PURE, Hosted sites Planned
planned

04-Oct-2023
08:20AM - 10:00AM
1 hour 40 minutes
At risk
Datastore GPFS upgrade to 5.1.8

More info
From: 04-Oct-2023 - 10:00AM
To:      05-Oct-2023 - 05:00PM
1 day 7 hours
At risk
  • datastore
Work on the 4th & 5th is backend work which will have no user impact. The servers will be updated on a rolling schedule. The work on the 9th & 10th will see some brief interruptions to service of approximately 30 seconds as failover to different presentation servers takes place. Planned
planned

From: 09-Oct-2023 - 10:00AM
To:      10-Oct-2023 - 04:00PM
1 day 6 hours
Degraded
Jira Upgrade

More info
05-Oct-2023
09:30AM - 11:30AM
2 hours
Outage
  • Jira
Upgrading Jira to the latest Long-Term Support release of Jira Software Server Planned
planned

05-Oct-2023
11:30AM - 05:00PM
5 hours 30 minutes
At risk

Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title Time Impact Affected Services Description Planning
OneTrust will undergo scheduled maintenance

More info
From: 27-Sep-2023 - 09:00PM
To:      28-Sep-2023 - 01:00AM
4 hours
Outage
  • OneTrust
During the maintenance period, you will not be able to access the OneTrust application console. This will not impact the availability of deployed tools such as banners, consent collection points and the data subject portal. We apologize for any disruption to your business. More Information https://my.onetrust.com/s/system-status Unplanned
unplanned

cPanel Web Hosting Degraded

More info
27-Sep-2023
08:30AM - 09:00AM
30 minutes
Outage
  • Hosted Websites
The MySQL Server on the primary cPanel Web Hosting environment will be restarted several times in order to resolve an issue with one of the installed packages. Websites will intermittently be unable to connect to their databases during this time. Agreed - Short Notice
Complete
completed-shortNotice

27-Sep-2023
09:00AM - 09:30AM
30 minutes
At risk
Migrate efi.ed.ac.uk DNS records to new DNS Zone

More info
27-Sep-2023
08:00AM - 08:30AM
30 minutes
Outage
  • DNS propagation for efi.ed.ac.uk
The efi.ed.ac.uk DNS records currently exist in the main ed.ac.uk DNS zone. A new dedicated efi.ed.ac.uk zone is required to support future services so will be setup and existing efi.ed.ac.uk DNS resource records will be migrated into that zone. Unplanned
Complete
completed-unplanned

cPanel Web Hosting Degraded

More info
26-Sep-2023
09:00AM - 09:15AM
15 minutes
Outage
  • Hosted Websites
The MySQL Server on the primary cPanel Web Hosting environment will be restarted several times in order to resolve an issue with one of the installed packages. Websites will intermittently be unable to connect to their databases during this time. Agreed - Short Notice
Complete
completed-shortNotice

26-Sep-2023
09:15AM - 12:00PM
2 hours 45 minutes
At risk
Web Central CAD Unavailable

More info
25-Sep-2023
08:20AM - 08:25AM
5 minutes
Outage
  • WebCentral
Restart required I230925-0260 BOC WebCentral Live CAD Error Agreed - Short Notice
Complete
completed-shortNotice

25-Sep-2023
12:28PM - 12:31PM
3 minutes
Outage
Upgrade of 4Risk, and System Unavailability

More info
From: 25-Sep-2023 - 09:00AM
To:      02-Oct-2023 - 09:00AM
7 days
Outage
  • 4Risk System
The 4Risk application (a SaaS application managed by RSM UK) is being taken down to allow for the creation of a new upgraded environment (V2) and for the the data from the existing environment (V1) to be copied and moved to the new environment. Planned
planned

Bamboo Upgrade

More info
22-Sep-2023
09:00AM - 10:00AM
1 hour
Outage
  • Bamboo
Bamboo will be upgraded for security patching Planned
Complete
completed-planned

22-Sep-2023
10:00AM - 11:00AM
1 hour
At risk
UniDesk Service interruption

More info
21-Sep-2023
06:43PM - 07:08PM
25 minutes
Outage
  • UniDesk
UniDesk Call Management was down from 18:43 to around 19:10 on Thursday 21st. The service stabilised at 21:00, but should be considered "at risk" as root cause investigation continues with the vendor and third party supplier. Unplanned
unplanned

From: 21-Sep-2023 - 07:09PM
To:      22-Sep-2023 - 12:00PM
16 hours 51 minutes
At risk
Wiki patching

More info
21-Sep-2023
02:00PM - 02:30PM
30 minutes
Outage
  • Central Wiki Service
The Wiki will be unavailable for up to 1 hour to apply a minor patch Agreed - Short Notice
shortNotice

21-Sep-2023
02:30PM - 03:00PM
30 minutes
At risk
Website Search Emails Degraded

More info
From: 20-Sep-2023 - 10:30AM
- Ongoing
9 days 6 hours 30 minutes
Degraded
  • Website Search
An issue with the configuration for identifying University email addresses and including them within search results from the website search bar, is resulting in job titles appearing alongside staff email addresses. Unplanned
unplanned

Windows Patching

More info
From: 20-Sep-2023 - 12:00AM
To:      22-Sep-2023 - 12:00PM
2 days 12 hours
At risk
  • ITI Managed Windows Server Systems
Microsoft Security and Critical patches to be installed. Patches will be installed between Midnight Wednesday 20th September until 12:00 Friday 22nd September. Planned
planned

Advisory: Microsoft detected an increase in email message rejections.

More info
From: 19-Sep-2023 - 09:19AM
- Ongoing
3 days 2 hours 41 minutes
At risk
  • Office365
  • Exchange
Status Investigating Manage notifications for this issue User impact If action isn't taken, bulk messages sent with large BCC recipients may be rejected. Action needed If your sending domain is configured with email authentication records like SPF, DKIM,DMARC in DNS and you're not sending a large rate or volume of emails that exceeds the sending limits of the service, you're not impacted and there is no action required by your organization. Senders will receive Non-Delivery Reports (NDRs) when sending messages that exceed the sending limits of the service. We recommend that senders not send a large rate or volume of email that exceeds the sending limits of the service. This recommendation also includes not sending email to a large list of BCC recipients. Avoid using addresses in your primary email domain (for example, contoso.com) as senders for bulk email. Doing so can affect the delivery of regular email from senders in the domain. Consider using a custom subdomain exclusively for bulk email. For example, use "m.contoso.com" for marketing email and "t.contoso.com" for transactional email. Unplanned
Complete
completed-unplanned

UniDesk not loading Action field in calls, or not opening calls

More info
16-Sep-2023
08:30AM - 11:30AM
3 hours
Degraded
  • UniDesk
IS is aware of an issue that looks to have started around 8.30am this morning of the UniDesk call management system not loading content in the Action field of calls, or, for some colleagues, not opening calls at all. A ticket has been raised with the vendor HEFESTIS to investigate. Unplanned
Complete
completed-unplanned

Webform email error

More info
From: 15-Sep-2023 - 05:30PM
To:      18-Sep-2023 - 09:00AM
2 days 15 hours 30 minutes
At risk
  • EdWeb
Ed.ac.uk webforms were returning an error message stating 'unable to send email, contact administrator' when a person submits the form. A fix has been applied and emails are now working. Forms should be considered at risk for now. Unplanned
Complete
completed-unplanned

Issue logging into Blogs.ed

More info
15-Sep-2023
12:00PM - Ongoing
3 hours
Degraded
  • Academic Blogging service (blogs.ed.ac.uk)
If logging into Blogs.ed, after entering your username and password users are redirected to a blank, or error page. As a workaround, if users log into Your University Account prior to accessing blogs.ed, the site works as expected. Unplanned
unplanned

Delay in completion of automatic captions on Media Hopper Create

More info
From: 15-Sep-2023 - 09:00AM
To:      18-Sep-2023 - 05:00PM
3 days 8 hours
Degraded
  • Media Hopper Create
We have been alerted that automatic captions requested in Media Hopper Create are taking longer than usual to complete. The supplier for the service are looking in to this issue and are working to clear any backlog as soon as possible. UPDATE AT 18-SEP-2023 All outstanding automatic caption requests have now been completed so this looks to be resolved. We will continue to monitor and this entry will be update if there are any changes. Unplanned
Complete
completed-unplanned

Ed.ac.uk websites at risk

More info
From: 14-Sep-2023 - 08:15PM
To:      15-Sep-2023 - 09:00AM
12 hours 45 minutes
At risk
  • University Website
Issues with the EdWeb/EdWeb 2 cloud hosting provider, has resulted in some websites at risk of an outage . Visitors to sites on the ed.ac.uk domain may receive an error stating that the page could not be loaded. Unplanned
Complete
completed-unplanned

Eddie login node patching

More info
14-Sep-2023
12:00PM - 01:00PM
1 hour
Degraded
  • eddie
Eddie login node login04 will be patched at 12pm on Thursday 14th September; this patch requires a reboot. Users connected to login04 at the time of reboot will be disconnected from login04, and any qlogin sessions or ssh sessions established from login04 will also drop. The reboot will take up to 10 minutes. Users trying to connect to Eddie during the reboot may find that they can't connect, even though login03 will still be available; in this case, please wait a few minutes and try again. Users connected to login03 will be unaffected. Queued and running batch jobs will also be unaffected. ECDF apologise for the interruption to service. Agreed - Short Notice
Complete
completed-shortNotice

Collaborate Update

More info
14-Sep-2023
12:00AM - 04:00AM
4 hours
At risk
  • Collaborate
Class Technologies will be performing an update to Collaborate Ultra in Europe (AWS Ireland), no outage or degradation of the service is anticipated during this update window. Planned
planned

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