IS Alerts

Currently Open Alerts

Current Alerts

Title Time Impact Affected Services Description Planning
DataStore - port 22222 (for sftp/sshfs access)

More info
From: 19-Jun-2019 - 09:00AM
- Ongoing
184 days 9 hours
Degraded
  • Lecture Recording
  • User File Store
  • DataStore
DataStore port 22222 has now been opened to Edlan, including VPN. Access from outside Edlan is still blocked. Please contact IS.Helpline@ed.ac.uk to report issues and request support. Unplanned
unplanned

Sir Alexander Robertson Building - Communications Rack Work

More info
From: 23-Nov-2019 - 08:00AM
To:      24-Nov-2019 - 10:00PM
1 day 14 hours
Outage
  • Sir A Robertson building - Network outlets 10
Weekend rack replacement work for UNIT 10 on the weekend of the 23/24th November in the Sir A Robertson building. All rooms with ports 10/NNN in Sir Alexander Robertson Building will be without network connectivity for the duration of the works. Unit 12 should be classed as at risk but we don't expect to lose connectivity to any of the outlets. Agreed - Short Notice
shortNotice

DiscoverEd - at risk - DiscoverEd Search, E-journals; self service

More info
From: 23-Nov-2019 - 10:00PM
To:      24-Nov-2019 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
DiscoverEd, which includes DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" between Saturday November 23rd 10 pm and 4 am on Sunday 24th November. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected Planned
planned

Recently Closed Alerts

Recently Closed Alerts

There are currently no service alerts for today.

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title Time Impact Affected Services Description Planning
Library Alma System and DiscoverEd - at risk

More info
From: 30-Nov-2019 - 10:00PM
To:      01-Dec-2019 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
The ALMA Library system and DiscoverEd, which include DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" between Saturday November 30th 10 pm and 4 am on Sunday 1st December. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected Planned
planned

Eleanor Cloud Service At Risk

More info
From: 02-Dec-2019 - 08:00AM
To:      05-Dec-2019 - 05:00PM
3 days 9 hours
At risk
  • Eleanor Cloud
Eleanor Cloud Service At Risk, 08:00 Monday 2 December - 17:00 Friday 6 December. The service should be considered at risk for the entire period with an overnight outage starting 17:00 on Thursday 5 December until 08:00 on Friday 6 December. Planned
planned

From: 05-Dec-2019 - 05:00PM
To:      06-Dec-2019 - 08:00AM
15 hours
Outage
EUCLID client maintenance work

More info
04-Dec-2019
06:00AM - 06:20AM
20 minutes
Outage
  • EUCLID
There will be a restart of application servers following patching, but there should be no loss of service for eVision. Client outage has been agreed. This is due to take place on Wednesday the 4th of December. Planned
planned

04-Dec-2019
06:20AM - 08:00AM
1 hour 40 minutes
At risk
MyEd at risk - regular server update

More info
04-Dec-2019
07:00AM - 08:00AM
1 hour
At risk
  • MyEd
MyEd will be at risk over the period of patching. Just 3 of the 6 servers are patched at the same time therefore MyEd is marked as at risk. There is the potential risk that users may lose their sessions, but this risk is very low This is due to take place on Wednesday the 4th and Thursday the 5th of December. Planned
planned

05-Dec-2019
07:00AM - 08:00AM
1 hour
At risk
SOA, Wiki, IDM and University website at risk - regular server update

More info
04-Dec-2019
07:00AM - 09:00AM
2 hours
At risk
  • ID Management
  • University Website
SOA, Wiki, IDM and University website at risk - regular server update. This includes LIVE and TEST servers. Please see Expected Impact for services affected. This is due to take place on Wednesday the 4th of December. Planned
planned

E-Financials planned outage

More info
04-Dec-2019
07:00AM - 07:20AM
20 minutes
Outage
  • E-Financials
Restart of application servers following patching. eFinancials will experience a brief outage between 7 am - 7:20 am on Wednesday 4 Dec 2019 while essential security patches are applied to the server. There will also be an At Risk period from 7:20 am - 9:00 am. Planned
planned

04-Dec-2019
07:20AM - 09:00AM
1 hour 40 minutes
At risk
Moodle, JIRA, UoE website search, PURE, Hosted sites outage

More info
04-Dec-2019
08:00AM - 08:20AM
20 minutes
Outage
  • Central Wiki Service
  • Hosted Websites
  • Moodle
  • PURE
Several Linux servers need to be patched. This includes LIVE, TEST and DEV for all below listed systems: Moodle, JIRA, UoE website search, PURE, Hosted sites. This is due to take place on Wednesday the 4th of December. Planned
planned

04-Dec-2019
08:20AM - 10:00AM
1 hour 40 minutes
At risk
DataStore GPFS Upgrade

More info
From: 05-Dec-2019 - 09:00AM
To:      06-Dec-2019 - 05:00PM
1 day 8 hours
At risk
  • User File Store
  • DataStore, Supported Desktop, DataSync
The User File Store, DataStore, Supported Desktop and DataSync should be considered at risk from 09:00 on Thursday December 5th, to 17:00 on Friday December 6th due to a file system upgrade. Planned
planned

Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title Time Impact Affected Services Description Planning
CloudPrint Degraded Service

More info
22-Nov-2019
09:00AM - 05:00PM
8 hours
Degraded
  • CloudPrint
Logins to CloudPrint devices might be slower than normal, or might deny connections periodically. Retrying after a brief pause should allow a successful login. Unplanned
Complete
completed-unplanned

Kinetix application maintenance work

More info
21-Nov-2019
06:00AM - 06:30AM
30 minutes
At risk
  • Kinetix (KX)
The Kinetix application will be 'at risk' on Thursday 21st and Friday 22nd November 2019 (0600-0630) due to maintenance work. Planned
Complete
completed-planned

22-Nov-2019
06:00AM - 06:30AM
30 minutes
At risk
Error when accessing SharePoint + OneDrive

More info
From: 21-Nov-2019 - 04:30PM
To:      22-Nov-2019 - 01:56AM
9 hours 26 minutes
Degraded
  • Office365
  • SharePoint
Users may see an error when accessing a SharePoint Site or OneDrive location. Error message: "The server is busy now. Try again later." Refreshing the page will load the page / site. Unplanned
Complete
completed-unplanned

Health & Safety Health Passport unavailable

More info
20-Nov-2019
12:10PM - 12:15PM
5 minutes
Outage
  • Health and Safety - Health Passport system
15 minutes outage noon Wed 20th: deployment of application to fix, "Error when requesting access to a facility" Agreed - Short Notice
Complete
completed-shortNotice

New EASE Website

More info
20-Nov-2019
07:00AM - 08:00AM
1 hour
Degraded
  • Authentication and Authorisation
The EASE single signon web site is being upgraded to align it with the University's web experience. From 07:00 - 08:00 Wednesday 20th November with a further at risk period until 13:00. Find out what the new login process looks like at https://edin.ac/changes-to-ease The EASE Kerberos realm's master KDC is being updated to provide more flexible password policies. Planned
Complete
completed-planned

20-Nov-2019
08:00AM - 01:00PM
5 hours
At risk
Upgrade IS VMware Virtual Hosting vCenters and Platform Service Controllers

More info
From: 18-Nov-2019 - 08:00AM
To:      19-Nov-2019 - 06:00PM
1 day 10 hours
Outage
  • Virtual Hosting
Due to an upgrade taking place, the Virtual Hosting Service will experience an outage between 08:00 AM Monday 18-Nov-19 — 06:00 PM Tuesday 19-Nov-19 The service should be considered "At Risk" between 08:00 AM — 06:00 PM Wednesday 20-Nov-19. Planned
Complete
completed-planned

20-Nov-2019
08:00AM - 06:00PM
10 hours
At risk
Possible issues playing back content on Media Hopper Create

More info
From: 19-Nov-2019 - 02:45PM
To:      20-Nov-2019 - 12:00PM
21 hours 15 minutes
At risk
  • Media Hopper Create
We have been alerted by the supplier that there may be intermittent issues playing back content from Media Hopper Create. They have worked to put a fix in place, and we will continue to monitor performance of the service. Unplanned
Complete
completed-unplanned

UG and PG degree finders applications at Risk

More info
19-Nov-2019
02:00PM - 02:30PM
30 minutes
At risk
  • UG and PG admissions
The UG and PG admissions degree finder applications should be considered at risk on Tuesday 5th November from 02:00 PM — 02:30 PM. Planned
Complete
completed-planned

Changes to Data Protection Impact Assessment system

More info
19-Nov-2019
01:00PM - 01:15PM
15 minutes
Degraded
  • Data Protection Impact Assessment
Tues 19th Nov: configuration changes to login process for Data Protection Impact Assessment system may lead to refusal of login during middle of day, early afternoon. Planned
Complete
completed-planned

19-Nov-2019
01:15PM - 02:00PM
45 minutes
At risk
Pure - upgrade to v5.15.2-1 and Java v9

More info
19-Nov-2019
08:00AM - 01:00PM
5 hours
Outage
  • PURE
Pure - upgrade to v5.15.2-1 and Java v9. This is due to take place on Tuesday the 19th of November. Planned
Complete
completed-planned

19-Nov-2019
01:00PM - 05:00PM
4 hours
At risk
EdWeb deployment of bug fixes and security patches.

More info
19-Nov-2019
10:00AM - 01:00PM
3 hours
Outage
  • EdWeb
EdWeb deployment of bug fixes and security patches. EdWeb editing will be unavailable for 3 hours. A further 4 hour at risk period is listed in case remedial work is required. Planned
Complete
completed-planned

19-Nov-2019
01:00PM - 05:00PM
4 hours
At risk
Health & Safety Health Passport unavailable

More info
19-Nov-2019
12:00PM - 12:05PM
5 minutes
Outage
  • Health and Safety Passport system
Tues 19 Nov 2019: Deployment of application to fix various issues I190809-2199(Exporting user records), I190815-0867 (Error when requesting access to a facility), I181204-0935 (Alumni status to Inactive ) Agreed - Short Notice
Complete
completed-shortNotice

University Web search (https://search.ed.ac.uk) small outage

More info
19-Nov-2019
10:00AM - 10:20AM
20 minutes
At risk
  • University Web search (https://search.ed.ac.uk)
Change to endpoint for search application as required by vendor. Very small outage of a few seconds is anticipated. Well understood automated deployment process. This is due to take place on Tuesday the 19th of November. Cancelled
cancelled

CloudPrint Unavailable

More info
19-Nov-2019
09:00AM - 04:30PM
7 hours 30 minutes
Degraded
  • CloudPrint
CloudPrint is unavailable on roughly one third of the CloudPrint fleet. We are working to resolve this issue as soon as possible. If you find the device you are using does not work with CloudPrint it should work with EveryonePrint. Unplanned
Complete
completed-unplanned

Adding required VLAN's to Port-Channel 81

More info
19-Nov-2019
07:00AM - 07:45AM
45 minutes
At risk
  • Core Network
Adding required VLAN's to the core link between KB9 and AT6. To ensure optimal routing for these VLAN's. This also mitigates any risk of VLAN isolation if the alternative links are offline. This is due to take place on Tuesdaythe 19th of November. Planned
Complete
completed-planned

ColdFusion 11 Application Patching (Please see listing)

More info
18-Nov-2019
05:00PM - 05:30PM
30 minutes
Degraded
  • Event Booking
  • eExpenses,WPM,TAS,Webfirst,eStores,EIT,eAuth,Salary Forecast,Student Payment,FPA Reconciliation,Org hier,Voting,Visitor Reg,Card,Printing payment,Procurement payment,EBIS Online,Bookable Rooms,Student MyEd channels,Personal tutors,Course bookings for OLL
ColdFusion 11 Application Patching is due to take place on Monday the 18th of November. Please see listing for services will be affected. Planned
Complete
completed-planned

Noteable Service Degraded

More info
From: 16-Nov-2019 - 12:01PM
To:      18-Nov-2019 - 09:20AM
1 day 21 hours 19 minutes
Outage
  • Noteable
There was an issue affecting a part of the Noteable service, one of the virtual machines (VM) which services Noteable was unable to spawn new Jupyter notebook sessions. Users would have been unable to start a new notebook session if they were assigned this VM. This issue would have affected a small amount of users and accessing again would have allowed users to access without issue. Unplanned
Complete
completed-unplanned

Timetabling Services unavailable

More info
15-Nov-2019
03:30PM - 03:45PM
15 minutes
Outage
  • Timetabling
Timetabling Services will be unavailable due to an urgent application update and the addition of more resrouces. Agreed - Short Notice
Complete
completed-shortNotice

15-Nov-2019
03:45PM - 04:45PM
1 hour
At risk
Network Outages Hugh Robson and Teviot

More info
15-Nov-2019
07:00AM - 11:15AM
4 hours 15 minutes
Outage
  • network services
There is currently an issue under investigation on the Router at the Hugh Robson building resulting in network outages at the following locations Hugh Robson, Teviot, George Square west and Foresthill. Most buildings are back but we are still experiencing connectivity issues at Teviot Medical. Unplanned
Complete
completed-unplanned

Possible Power disruption to Appleton Tower Area 1 Machine Room

More info
14-Nov-2019
09:00PM - 10:00PM
1 hour
At risk
  • Core Network
We have just been informed of possible disruption to Appleton Tower Area 1 Machine Room. Electrical Contractor has identified possible Electrical Hazard with Power Supplies within Area 1 only. Power Distribution Serves... AT6 Router Scaffel EDINAT-OAR1 EDINAT-RBR2 SPOP2 Router VPN2 STANDBY Security-esw-01 AT-Voip-esw-01 apptwr-esw-17 apptwr-esw-27 apptwr-esw-32 I have been informed by contractor that work should take no longer than 15 minutes...Apologies for short notice. Agreed - Short Notice
Complete
completed-shortNotice

Telephones at risk in Central Area (including Moray House and Pleasance)

More info
14-Nov-2019
09:00PM - 10:00PM
1 hour
At risk
  • Telephones
The University Telephones are at risk between 9pm and 10pm - workaround is to use mobile phones. The following areas are at risk: 1 George Square - 7 George Square - Appleton Tower - Bristo Square - Geography Drummond Street - Hugh Robson Building - MacKenzie Medical and Lister Buildings - Minto House - Moray House all buildings - Pleasance - South College Street. This is a consequence of essential work happening at Appleton Tower. Appleton Tower network is also affected - see separate alert. Agreed - Short Notice
Complete
completed-shortNotice

Insurance Finance Application unavailable

More info
14-Nov-2019
12:00PM - 12:06PM
6 minutes
Outage
  • Insurance
Insurance application to be deployed using Bamboo with changes as per the call I190712-1661 - Insurance Policy Number - change This has successfully been tested and signed off by Finance. Agreed - Short Notice
Complete
completed-shortNotice

[Advisory] Email Delivery Service - possible delays

More info
14-Nov-2019
11:55AM - Ongoing
2 hours 5 minutes
At risk
  • Office365
  • Staffmail
Microsoft reports that users might encounter delays of up to 15 minutes when receiving emails. Our analysis indicates the majority of messages are getting delivered in a timely manner but client side reports show delays. This alert is advisory that our email delivery service should be considered at risk whilst Microsoft investigates the issue further. Unplanned
unplanned

fin-app-live: Oracle Critical Patch Update - E-financials outage

More info
14-Nov-2019
10:00AM - 11:00AM
1 hour
Outage
  • E-Financials
Due to an ORACLE patch being applied, there will be an eFinancials outage between 10:00 AM - 11:00 AM on Thursday 14th Nov Planned
Complete
completed-planned

14-Nov-2019
11:01AM - 12:00PM
59 minutes
At risk
FPM unavailable

More info
14-Nov-2019
10:00AM - 03:00PM
5 hours
Outage
  • fin-app-live
FPM unavailable to users after oracle patching Unplanned
Complete
completed-unplanned

SWS Web Timetables Unavailable

More info
From: 14-Nov-2019 - 09:00AM
To:      15-Nov-2019 - 04:00PM
1 day 7 hours
Outage
  • SWS Web Timetables
Following the upgrade of Scientia Timetabling from version 3.12 to 3.14 the SWS Web Timetables Applications are not working. This is currently under investigation by Devtech / Tech managment and Scientia. Unplanned
Complete
completed-unplanned

Online Print Credit - Degraded Service

More info
14-Nov-2019
09:00AM - 05:00PM
8 hours
Degraded
  • Online Print Credit
Online Print Credit is experiencing delays in crediting print accounts. The system will allow payment, however there can be a delay of up to 24 hours before credits are applied. We are working to resolve this, and hope to have the service back to normals levels by late afternoon. Unplanned
Complete
completed-unplanned

Core Database patching

More info
13-Nov-2019
07:00PM - 09:00PM
2 hours
Outage
  • Central Wiki Service
  • EBIS
  • E-Financials
  • eRecruitment
  • Event Booking
  • HR/Payroll
  • ID Management
  • MyEd
  • PURE
  • Reporting + Analytics (BI Suite)
Essential patching is required on the core database server. During this time the following priority services will be unavailable from 19:00 - 21:00 on Wednesday 13th November, with a further 2 hour at risk period until 23:00: Central Wiki Service | EBIS | eFinancials| Event Booking| MyEd |Reporting + Analytics (BI Suite) | eRecruitment | PURE| HR/Payroll This work is to ensure that our core infrastructure adheres to security standards. In order to minimise impact the work will be performed mainly outside working hours. Development and Test will be patched in advance. Planned
planned

13-Nov-2019
09:00PM - 11:00PM
2 hours
At risk
EUCLID DB - Ongoing scheduled patching

More info
13-Nov-2019
07:00PM - 08:00PM
1 hour
Outage
  • EUCLID web
  • EUCLID Client
Essential patching is required on the EUCLID database server. This work is to ensure that our core infrastructure adheres to security standards. In order to minimise impact the work will be performed mainly outside working hours. Development and Test will be patched in advance. Planned
planned

13-Nov-2019
08:00PM - 09:00PM
1 hour
At risk
Turnitin - degraded service

More info
13-Nov-2019
04:30PM - 06:45PM
2 hours 15 minutes
Degraded
  • Learn
  • Moodle
  • Turnitin
Turnitin are experiencing a global issue affecting student submitting assignments. During this time, you may find that you are unable to make a submission or that uploading submissions takes longer than expected. Unplanned
Complete
completed-unplanned

Timetabling Service unavailable

More info
From: 11-Nov-2019 - 10:00AM
To:      12-Nov-2019 - 05:00PM
1 day 7 hours
Outage
  • Timetabling
Timetabling Service unavailable from 10:00 Monday 11th November until 17:00 on Tuesday 12th November. A further at risk period 10:00 - 13:00 on Wednesday 13th November. Planned
Complete
completed-planned

13-Nov-2019
10:00AM - 01:00PM
3 hours
At risk
Network Outages Hugh Robson and Teviot

More info
12-Nov-2019
06:30AM - 10:00AM
3 hours 30 minutes
Outage
  • network services
There is currently an issue under investigation on the Router at the Hugh Robson building resulting in network outages at the following locations Hugh Robson, Teviot, George Square west and Foresthill Unplanned
Complete
completed-unplanned

Windows Desktop (App-V) application issues

More info
From: 11-Nov-2019 - 12:05PM
To:      13-Nov-2019 - 09:00AM
1 day 20 hours 55 minutes
Degraded
  • Some windows applications on managed PCs (ISFM)
We have had a couple of reports of Windows Desktop (App-V) applications not working in Lecture theatre PCs, Open Access PCs and some school PC labs (ISFM). A remediation has been rolled out but will take effect over the next few hours. Unplanned
Complete
completed-unplanned

Replay Scheduler schedule and individual opt-outs not available

More info
From: 11-Nov-2019 - 09:00AM
To:      12-Nov-2019 - 05:00PM
1 day 8 hours
Degraded
  • Lecture Recording
Work to upgrade the timetabling system is taking place on the above dates. This means that the ability to opt-out at the schedule and individual lecture ill be unavailable until this work is completed. Agreed - Short Notice
shortNotice

Dalhousie Land - Planned Power outage

More info
09-Nov-2019
08:00AM - 01:00PM
5 hours
At risk
  • Dalhousie Land - Network
We have been informed of power supply work being done on Saturday 9th November 08:00 - 13:00 at Dalhousie Land. During this time the network and Voip phone at Dalhousie Land will be at risk of outages during this work. Agreed - Short Notice
shortNotice

Joseph Black - Communication Rack Work

More info
From: 09-Nov-2019 - 08:00AM
To:      11-Nov-2019 - 08:00AM
2 days
Degraded
  • Chemistry Network
Work will be done from 08:00 on Saturday 9th November 08:00 - 08:00 Monday 11th November to replace the communications racks (UNIT09) with a new floor standing Frame. All rooms with ports 09/NNN in Joseph Black will be without network connectivity for the duration of the works Unplanned
Complete
completed-unplanned

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