IS Alerts

Currently Open Alerts

Current Alerts

Title Time Impact Affected Services Description Planning
Misleading Email Forwarding Error Messages

More info
From: 15-Nov-2021 - 11:30AM
- Ongoing
18 days 5 hours 30 minutes
Degraded
  • Office365
Email senders are receiving misleading error messages when sending to staff who are forwarding emails. What is happening, is that the automatic forward to your external addresses is not being delivered, but as the To address on the email is still the University address it is being reported incorrectly. The email is still being delivered to the recipient's University email account, it's just not able to be auto-forwarded on to their personal one. Unplanned
unplanned

McAfee Migration

More info
From: 18-Nov-2021 - 12:00PM
To:      23-Dec-2021 - 12:00PM
35 days
At risk
  • Virtual Hosting
Migration of server infrastructure to use McAfee ENS as the support Virus Scanning product, to replace McAfee VirusScan which is reaching end of life. Agreed - Short Notice
shortNotice

Eleanor Openstack upgrade

More info
From: 22-Nov-2021 - 09:00AM
To:      01-Dec-2021 - 05:00PM
9 days 8 hours
At risk
  • Eleanor
Hypervisor OS is being updated, and the OpenStack software is being updated. Rolling updates to the hypervisor will mean VMs are migrated between hosts. At Risk Time between 09:00 on Monday 22-Nov-21 and 05:00 PM on Weds 01-Dec-21. Planned
planned

Several ECDF services are currently unavailable

More info
From: 26-Nov-2021 - 04:00PM
- Ongoing
2 days 19 hours
Outage
  • datasync, storage manager, rspace,
The datasync service, RSpace and Storage Manager are currently unavailable, along with some other internally-facing services. RSS staff are aware and investigating. Unplanned
unplanned

Datastore patching

More info
From: 29-Nov-2021 - 09:00AM
To:      03-Dec-2021 - 05:00PM
4 days 8 hours
At risk
  • datastore
The host OS will be patched and the GPFS core software will be updated on top of this. There are over 20 nodes, so the update will be a rolling one across the estate. There will be a short disruption to each college presentation server lasting about 1min at some point over the week. At Risk Time between 09:00 AM on Monday 29-Nov-21 and 05:00 PM on Friday, 03-Dec-21. Planned
planned

Recently Closed Alerts

Recently Closed Alerts

There are currently no service alerts for today.

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title Time Impact Affected Services Description Planning
Hugh Robson Building - Power Outage Main Comms Room

More info
30-Nov-2021
08:00AM - 08:30AM
30 minutes
Outage
  • Network connectivity
There will be a power outage and as a result the main router covering Hugh Robson and surrounding buildings will be powered off for 30 minutes. Wired and wireless networks as well as VoIP telephony server will be down in the central area. Cancelled
cancelled

EdWeb Outage

More info
30-Nov-2021
10:00AM - 01:00PM
3 hours
Outage
  • EdWeb
Regular deployment of Drupal security and module updates. Well understood deployment and rollback procedure. EdWeb editors will not have access to the CMS during the outage. Planned
planned

30-Nov-2021
01:00PM - 05:00PM
4 hours
At risk
WorkTribe Maintenance

More info
30-Nov-2021
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe will be at risk from 05:30 PM — 06:30 PM, Tuesday 30th November 2021. There will then be an outage from 05:30 PM — 06:30 PM, Thursday 2nd December 2021. Planned
planned

02-Dec-2021
05:30PM - 06:30PM
1 hour
Outage
Moodle - Linux patching at risk

More info
01-Dec-2021
06:00AM - 08:00AM
2 hours
At risk
  • Moodle
LIVE service should be considered at risk during patching and application server restarts are staggered to allow load balancing to keep the service available where possible. Planned
planned

eFinancials Outage

More info
01-Dec-2021
07:00AM - 07:20AM
20 minutes
Outage
  • E-Financials
eFinancials will experience a brief outage between 7:00 - 7:20AM Wednesday, 01-Dec-21 while essential security patches are applied to the server. There will also be an At-Risk period from 7:20 - 9:00AM. Planned
planned

01-Dec-2021
07:20AM - 09:00AM
1 hour 40 minutes
At risk
University website and EdWeb at risk - regular monthly patching

More info
01-Dec-2021
07:00AM - 08:00AM
1 hour
At risk
  • University Website
University website & EdWeb will be at risk over the period of patching. Just 2 of the 4 servers are patched at the same time so therefore is marked as at risk. At Risk Time between 07:00 AM — 08:00 AM Wednesday 01-Dec-21 and 07:00 AM — 08:00 AM Thursday 02-Dec-21 Planned
planned

02-Dec-2021
07:00AM - 08:00AM
1 hour
At risk
JIRA, UoE website search, PURE, Hosted sites outage

More info
01-Dec-2021
08:00AM - 08:20AM
20 minutes
Outage
  • Hosted Websites
  • PURE
The following systems will be unavailable: JIRA, Hosted Websites, PURE and Drupal services Outage Time 08:00 AM — 08:20 AM on Wednesday 01-Dec-21, 01-Dec-21 At Risk Time 08:20 AM — 10:00 AM, Wednesday 01-Dec-21 Planned
planned

01-Dec-2021
08:20AM - 10:00AM
1 hour 40 minutes
At risk
Moray House Distribution Router Migration

More info
02-Dec-2021
08:00AM - 05:00PM
9 hours
Degraded
  • Moray House Network
The work will bring the new HLR distribution router (DRT) infrastructure into operation. All the current subnets (VLANS) and configurations will be migrated from the existing router (mh3) to the new routers (HLR-DRT-01/02). There will be shorts outages, normally 5 and 30 seconds on devices connected to a VLAN as it is migrated. This includes all wired devices, wireless devices, CCTV, door control, telephony (VoIP) and building management systems. Cancelled
cancelled

ECA Lauriston Campus Network Upgrade

More info
From: 06-Dec-2021 - 08:00AM
To:      17-Dec-2021 - 05:00PM
11 days 9 hours
Degraded
  • Edge Network
Upgrade of network infrastructure to all buildings at ECA Lauriston Campus . This will take place over the course of two weeks starting from 6th December. Planned
planned

Email Routing Data Processing Update

More info
08-Dec-2021
11:00AM - 01:00PM
2 hours
At risk
  • Mail Relay
There should be no impact on any mail flow - it will flow throughout the period of the change being made. The change only affects mail flow in or out of the university, not any that is sent between users in our MS Office 365 tenancy. Planned
planned

Collaborate Update

More info
09-Dec-2021
12:00AM - 04:00AM
4 hours
Degraded
  • Collaborate Ultra
Blackboard will be performing an update to Collaborate Ultra in Europe during the dates and times listed below: Start Time - Thursday, December 9th, 2021, 00:00 Midnight GMT End Time - Thursday, December 9th, 2021, 04:00 AM GMT Collaborate Ultra users will experience intermittent availability during this maintenance window. Unplanned
unplanned

09-Dec-2021
04:00AM - 05:00AM
1 hour
At risk
Western General Hospital Distribution Router Migration

More info
09-Dec-2021
08:00AM - 05:00PM
9 hours
Degraded
  • Western General Hospt. Network
The work will bring the new WGH distribution router (DRT) infrastructure into operation. All the current subnets (VLANS) and configurations will be migrated from the existing router (wg5) to the new routers (WGH-DRT-01/02). There will be shorts outages, normally 5 and 30 seconds on devices connected to a VLAN as it is migrated. This includes all wired devices, wireless devices, CCTV, door control, telephony (VoIP) and building management systems. Planned
planned

Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title Time Impact Affected Services Description Planning
Several ECDF services are currently unavailable

More info
From: 26-Nov-2021 - 04:00PM
- Ongoing
2 days 19 hours
Outage
  • datasync, storage manager, rspace,
The datasync service, RSpace and Storage Manager are currently unavailable, along with some other internally-facing services. RSS staff are aware and investigating. Unplanned
unplanned

Risk of users unable to send email messages due to IP address block

More info
26-Nov-2021
11:00AM - Ongoing
5 hours
At risk
  • Mail Relay
  • Office365
  • Email Service
Users may receive a Non-Delivery Report (NDR) when trying to send email messages. Microsoft are aware and are working to assess and restore. Our service should be considered at risk of potential impact whilst this work is underway. Unplanned
unplanned

Installation of UPS

More info
26-Nov-2021
08:00AM - 05:00PM
9 hours
At risk
  • Network at EAB, MLI, ECA
This work does not require an outage or power down, as UPS can be hot swapped using dual power supplies. The work will be done at Risk only. Affected areas: Easter Bush, Main Library, College of Arts Lauriston. Planned
Complete
completed-planned

Mary Somerville datacentre at JCMB at risk

More info
26-Nov-2021
08:00AM - 12:00PM
4 hours
At risk
  • Services using the Mary Somerville datacentre at JCMB
Planned maintenance of the Uninterruptible Power Supplies backing up the Mary Somerville Datacentre at James Clerk Maxwell Building. At Risk Time between 08:00 and 12:00 PM on Friday, 26-Nov-21. Planned
Complete
completed-planned

Blackboard developer portal maintenance

More info
25-Nov-2021
10:00PM - 11:00PM
1 hour
Degraded
  • Learn
Blackboard will be performing maintenance on their developer portal. Bespoke data feeds in Learn will not be able to be run. The Turnitin LTI 1.3 integration will be unavailable. Users on the pilot will not be able to access Turnitin to view or submit assignments. Planned
Complete
completed-planned

Bio-Quarter Distribution Router Migration

More info
25-Nov-2021
08:00AM - 01:00PM
5 hours
Degraded
  • Bio-Quarter Network
The work will bring the new BIQ distribution router (DRT) infrastructure into operation. All the current subnets (VLANS) and configurations will be migrated from the existing router (lf1 & lf2) to the new routers (BIQ-DRT-01/02). There will be shorts outages, normally 5 and 30 seconds on devices connected to a VLAN as it is migrated. This includes all wired devices, wireless devices, CCTV, door control, telephony (VoIP) and building management systems. Planned
Complete
completed-planned

25-Nov-2021
01:00PM - 05:00PM
4 hours
At risk
Worktribe Upgrade

More info
24-Nov-2021
05:30PM - 07:30PM
2 hours
Outage
  • Worktribe
Worktribe will be unavailable over the two hour period while the work takes place. Planned
Complete
completed-planned

From: 24-Nov-2021 - 07:30PM
To:      25-Nov-2021 - 10:00AM
14 hours 30 minutes
At risk
Datastore experiencing slow response for SG and CSCE

More info
24-Nov-2021
10:20AM - 11:00AM
40 minutes
At risk
  • User File Store
Update at 1115: The issue has been identified and corrected, but the service should be considered AT RISK while we continue to monitor the situation. Datastore experiencing slow response for SG and CSCE presentation. ECDF are aware and investigating. Unplanned
Complete
completed-unplanned

Moodle update

More info
24-Nov-2021
08:15AM - 08:25AM
10 minutes
Outage
  • Moodle
Moodle update - Moodle will be updated, includes fixes to the Moodle theme to address usability issues identified during testing. There will be a 10min down-time period followed by 30min 'at risk' period. Unplanned
Complete
completed-unplanned

24-Nov-2021
08:25AM - 08:55AM
30 minutes
At risk
EBIS Database Maintenance

More info
23-Nov-2021
09:00AM - 02:00PM
5 hours
Outage
  • EBIS
  • WebCentral, Mobile Devices, Archibus Client, EBIS On-line, Harmon Webcentral, Harmon Webcentral CAD
Planned database migration from physical to virtual machine. Outage for the following systems for the duration of the work: EBIS, WebCentral, Mobile Devices, Archibus Client, EBIS On-line, Harmon Webcentral, Harmon Webcentral CAD Planned
Complete
completed-planned

From: 23-Nov-2021 - 02:00PM
To:      25-Nov-2021 - 10:00AM
1 day 20 hours
At risk
Issue with eFinancials - Oracle Patch/ LIVE server Restart / FPM restart

More info
23-Nov-2021
10:00AM - 10:30AM
30 minutes
Outage
  • E-Financials
  • FPM
I211115-1963 - Error when logging into eFinancials Received an Oracle Interim Patch from ABS (vendor). This has been applied to DEV/TEST and tested - This needs a restart of the LIVE server as done on DEV and TEST FPM had issues after efinancials server reboot - Taken down FPM for 15 mins to see if it clears anything in the background. Agreed - Short Notice
Complete
completed-shortNotice

23-Nov-2021
10:30AM - 12:00PM
1 hour 30 minutes
At risk
Veeam Backup Software Update

More info
23-Nov-2021
10:00AM - 01:00PM
3 hours
Outage
  • Veeam Backup
Software update is being installed on the Veeam Backup servers affecting Virtual Hosting VMs. Outage Time between 10:00 AM and 01:00 PM on Tuesday, 23-Nov-21. Planned
Complete
completed-planned

Central Authorisation Service Certificate update

More info
23-Nov-2021
08:30AM - 09:00AM
30 minutes
At risk
  • Authentication and Authorisation
  • DiscoverEd
  • EdWeb
  • Electronic Journals
  • Event Booking
  • Learn
  • Lecture Recording
  • Moodle
  • MyEd
  • People and Money
  • Timetabling
  • UniDesk
  • University Website
The TLS Certificate used by the Central Authorisation LDAP Servers needs to be renewed. This means that some clients might need their configuration/keystore updated to include these new intermediates and root. At Risk Time between 08:30 AM and 09:00 AM on Tuesday, 23-Nov-21 for the following: MyEd, University Website, DiscoverEd, Authentication and Authorisation, Event Booking, Electronic Journals, UniDesk, Moodle, Learn, Timetabling, EdWeb, Lecture Recording, People and Money Planned
Complete
completed-planned

Loss of network connectivity at Central area

More info
23-Nov-2021
08:00AM - 08:50AM
50 minutes
Outage
  • HRB Router
We are currently investigating network loss at Hugh Robson, Medical Quad, 7 George Square, Reid Hall and Crystal MacMillan Building Unplanned
Complete
completed-unplanned

Web Central / CAD Unavailable

More info
22-Nov-2021
01:00PM - 01:15PM
15 minutes
Outage
  • WebCentral
  • Webcentral CAD
I211122-1080 Web Central LIVE performance issues. Restart required. Agreed - Short Notice
Complete
completed-shortNotice

Accomodation, Catering and Events Web Servers Reboot

More info
22-Nov-2021
09:00AM - 09:15AM
15 minutes
Outage
  • Kinetix (KX)
NET4.8 will be installed on Accomodation, Catering and Events web servers and the servers will be rebooted. At Risk Period for all Accommodation, Catering and Events [ACE] sites. Additional info: I211029-0864 TLS 1.2 Changes for KX EIT/ KX parcels/ Kx inspections- .Net 4.8 Installation on LIVE web servers Planned
Complete
completed-planned

22-Nov-2021
09:30AM - 10:30AM
1 hour
At risk
Eleanor Openstack upgrade

More info
From: 22-Nov-2021 - 09:00AM
To:      01-Dec-2021 - 05:00PM
9 days 8 hours
At risk
  • Eleanor
Hypervisor OS is being updated, and the OpenStack software is being updated. Rolling updates to the hypervisor will mean VMs are migrated between hosts. At Risk Time between 09:00 on Monday 22-Nov-21 and 05:00 PM on Weds 01-Dec-21. Planned
planned

ThankQ Database unavailable

More info
From: 20-Nov-2021 - 01:15PM
- Ongoing
1 day 20 hours 45 minutes
Outage
  • ThankQ Database
ThankQ Database is currently unavailable when trying to log via https://www.tqintra.dev.ed.ac.uk - long duration alert entered until we know when the service will be restored. Unplanned
unplanned

People & Money Unavailable

More info
From: 19-Nov-2021 - 09:00PM
To:      20-Nov-2021 - 02:00AM
5 hours
Outage
  • People and Money
Due to regular updates People & Money will be unavailable from 9:00PM, 19th November 2021 until 2:00AM, 20th November 2021. Planned
planned

Turnitin - Slow upload and similarity report generation

More info
19-Nov-2021
08:53AM - 11:04PM
14 hours 11 minutes
Degraded
  • Turnitin
Users may have experienced a delay while uploading a submission and/or also may have experienced a delay with submissions generating a Similarity Report - between 08:53 - 23:04 (GMT) on 19th November 2021. Unplanned
unplanned

Accommodation, Catering and Events [ACE] Critical Patching

More info
18-Nov-2021
06:00AM - 06:30AM
30 minutes
At risk
  • Kinetix (KX)
Due to server work, Accommodation, Catering and Events [ACE] applications will face an 'At Risk' period for critical patching from 6:00AM to 6:30AM on both Thursday 18th and Friday 19th November. Planned
Complete
completed-planned

19-Nov-2021
06:00AM - 06:30AM
30 minutes
At risk
WorkTribe Maintenance

More info
16-Nov-2021
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe will be at risk from 05:30 PM — 06:30 PM, Tuesday 16th November 2021. There will then be an outage from 05:30 PM — 06:30 PM, Thursday 18th November 2021. Planned
planned

18-Nov-2021
05:30PM - 06:30PM
1 hour
Outage
McAfee Migration

More info
From: 18-Nov-2021 - 12:00PM
To:      23-Dec-2021 - 12:00PM
35 days
At risk
  • Virtual Hosting
Migration of server infrastructure to use McAfee ENS as the support Virus Scanning product, to replace McAfee VirusScan which is reaching end of life. Agreed - Short Notice
shortNotice

Network Outage - O'Shea North

More info
18-Nov-2021
08:00AM - 10:55AM
2 hours 55 minutes
Outage
  • Ege Network - O'Shea North
We are currently investigating a network outage (wired and wireless) impacting O'Shea North. Unplanned
Complete
completed-unplanned

Issue with KX parcels Test sending out reminder emails to staff & students

More info
18-Nov-2021
08:00AM - 09:00AM
1 hour
At risk
  • Kinetix (KX)
No impact is expected in the live environment since the domicilegrouping field is always populated. This is not the case in the testing environment which is where the issue was reported. Additional info: I210805-0754 - Prevent student DACS import from failing due when domicilegrouping field is missing. DACS IMPORT LIVE CHANGE Scheduled with Kinetics for 18/11/2021 at 8am. Planned
Complete
completed-planned

Web Central / CAD Unavailable

More info
17-Nov-2021
03:15PM - 03:30PM
15 minutes
Outage
  • WebCentral
  • Webcentral CAD
I211117-1491 WebCentral Ease and CAD Issues Still getting slow response times. Need restart of both Webcentral / Webcentral CAD as users are having issues with assigning Work requests Alert added after restart. Actual downtime 14.05 - 14.13 Agreed - Short Notice
Complete
completed-shortNotice

QlikSense Live Upgrade

More info
17-Nov-2021
09:00AM - 05:00PM
8 hours
Outage
  • QlikSense
QlikSense Live environment will be upgraded to the latest version. During this period there will be no access to the QlikSense Hub (https://qliksense.is.ed.ac.uk/sso/hub) or Management console. Agreed - Short Notice
shortNotice

Wiki minor version upgrade

More info
17-Nov-2021
08:00AM - 08:18AM
18 minutes
Outage
  • Central Wiki Service
Wiki will be unavailable for approximately 30 mins in order to apply a patch recommended by the software vendor. The service should then be considered at risk until 12pm although no further disruption is expected. Agreed - Short Notice
Complete
completed-shortNotice

17-Nov-2021
08:18AM - 12:00PM
3 hours 42 minutes
At risk
Web Central / CAD Unavailable

More info
15-Nov-2021
01:30PM - 01:45PM
15 minutes
Outage
  • WebCentral
  • Webcentral CAD
I211112-0747 - Issues with WebCentral Live - Still getting slow response times. Need restart of both Webcentral / Webcentral CAD as users are having issues with assigning Work requests Agreed - Short Notice
Complete
completed-shortNotice

Misleading Email Forwarding Error Messages

More info
From: 15-Nov-2021 - 11:30AM
- Ongoing
18 days 5 hours 30 minutes
Degraded
  • Office365
Email senders are receiving misleading error messages when sending to staff who are forwarding emails. What is happening, is that the automatic forward to your external addresses is not being delivered, but as the To address on the email is still the University address it is being reported incorrectly. The email is still being delivered to the recipient's University email account, it's just not able to be auto-forwarded on to their personal one. Unplanned
unplanned

eExpenses Unavailable

More info
15-Nov-2021
10:12AM - 10:31AM
19 minutes
Outage
  • expenses
Expenses unavailabe between Monday 15th Nov 10:12-10:31 Unplanned
unplanned

MyEd - email and calendar portlets unavailable

More info
15-Nov-2021
08:30AM - 11:30AM
3 hours
Degraded
  • MyEd
Email and Calendar portlets are not loading in MyEd. An alternative email portlet has been made available to give users access to Office 365 while the issue is investigated. They can also use an alternate route of access to email and calendar by logging in at https://outlook.com/ed.ac.uk. Unplanned
Complete
completed-unplanned

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