IS Alerts

Currently Open Alerts

Current Alerts

Title Time Impact Affected Services Description Planning
Committees Intranet update issue

More info
From: 05-May-2020 - 04:00PM
- Ongoing
178 days 2 hours
Degraded
  • Committees
Committees Intranet users may find that their Committees appear to remove their Papers from the site: https://www.committees.ed.ac.uk/ This appears to be a random intervals and they will appear again after one of the next site updates. Unplanned
unplanned

Slow or unresponsive websites (temp. fix in place)

More info
From: 16-Sep-2020 - 09:00AM
- Ongoing
1 day 30 minutes
Degraded
  • External websites
We are investigating reports of slow or unresponsive websites where pages may be slow to load or just display as a blank page. The behaviour may be inconsistent and sporadic. [Update : 10:00am 17/09/20] The cause of the issue has been identified and a temporary fix implemented. Performance appears to be back to normal but we continue to monitor. Unplanned
unplanned

From: 17-Sep-2020 - 09:31AM
- Ongoing
11 days 29 minutes
At risk
Standby Perimeter Firewall Configuration Out of Sync (resolved)

More info
From: 18-Sep-2020 - 09:00AM
- Ongoing
10 days 1 hour
At risk
  • Core Network
The Standby Perimeter Firewall Configuration is out of sync and needs to be-re synchronised to return the device to an operational state. A non-service affecting reboot of the stand-by unit has been scheduled for 13:15 18/9/2020 [Update 15:00 18/09/20] The Firewall is now full synchronised and back to normal operation Unplanned
unplanned

Firefox upgrade on Windows and Mac managed desktops

More info
From: 22-Sep-2020 - 08:00AM
To:      28-Sep-2020 - 09:00AM
6 days 1 hour
At risk
  • All web based services
Firefox on the Windows and Mac Managed Desktop for staff will be at risk due to the upgrade between 08:00 AM, Tuesday 22-Sep-20 — 09:00 AM, Monday 28-Sep-20. Planned
planned

Recently Closed Alerts

Recently Closed Alerts

There are currently no service alerts for today.

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title Time Impact Affected Services Description Planning
Upgrade of the Pure system to v5.18.3

More info
28-Sep-2020
09:00AM - 02:00PM
5 hours
Outage
  • PURE
An upgrade to the Pure System will cause an outage to Pure from 09:00 on Monday, September 28th to 14:00. Planned
planned

Perimeter Firewall OS Upgrade

More info
29-Sep-2020
07:00AM - 09:00AM
2 hours
At risk
  • Perimeter Firewall
The Perimeter firewall is currently operating with reduced resiliency as a result of software faults associated with the current operating system. The vendor has advised us that these issues are rectified in subsequent versions and that we should carry out an upgrade to rectify the situation. Agreed - Short Notice
shortNotice

OneTrust will undergo scheduled maintenance 01/10/2020 21:00

More info
From: 01-Oct-2020 - 09:00PM
To:      02-Oct-2020 - 01:00AM
4 hours
Outage
  • OneTrust
During the maintenance period, you will not be able to access the OneTrust application console. This will not impact the availability of deployed tools such as banners, consent collection points and the data subject portal. We apologize for any disruption to your business. Unplanned
unplanned

Library Alma System and DiscoverEd - at risk - DiscoverEd Search, E-journal

More info
From: 03-Oct-2020 - 10:00PM
To:      04-Oct-2020 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
The ALMA Library system and DiscoverEd, which include DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" between Saturday 3rd October 10 pm and 4 am on Sunday 4th October. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected Planned
planned

WorkTribe Maintenance and Auto Patching

More info
06-Oct-2020
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe application will automatically be patched by vendor. LIVE will be patched to the latest release. Users will be unable to access the application whilst patching is in progress. This is an 'autopatch' by the vendor. Planned
planned

08-Oct-2020
05:30PM - 06:30PM
1 hour
Outage
EUCLID Outage

More info
07-Oct-2020
06:00AM - 06:20AM
20 minutes
Outage
  • EUCLID web
There will be an outage of EUCLID between 06:00 AM — 06:20 AM Wednesday 07-Oct-20. It should then be considered at risk that same day. Planned
planned

07-Oct-2020
06:20AM - 08:00AM
1 hour 40 minutes
At risk
MyED at risk

More info
07-Oct-2020
07:00AM - 08:00AM
1 hour
At risk
  • MyEd
MyED should be considered At Risk due to regular updates from 7:00AM until 8:00AM on Wednesday the 7th of October and from 7:00AM until 8:00AM on Thursday the 8th of October. There is the potential risk that users may lose their sessions, but this risk is very low Planned
planned

08-Oct-2020
07:00AM - 08:00AM
1 hour
At risk
SOA, Wiki, IDM, Event Booking and University website at risk

More info
07-Oct-2020
07:00AM - 09:00AM
2 hours
At risk
  • Event Booking
  • ID Management
  • University Website
The following services: SOA, Wiki, IDM, Event Booking and University website Should be considered at risk due to regular updates from 7:00AM until 9:00AM on Wednesday 7th of October Planned
planned

E-Financials Outage

More info
07-Oct-2020
07:00AM - 07:20AM
20 minutes
Outage
  • E-Financials
eFinancials will experience a brief outage between 7:00AM until 7:20AM on Wednesday 7th of October while essential security patches are applied to the server. The service should be considered at Risk from 7:20AM until 9:00AM. Planned
planned

07-Oct-2020
07:20AM - 09:00AM
1 hour 40 minutes
At risk
Moodle, JIRA, UoE website search, PURE, Hosted sites Unavailable

More info
07-Oct-2020
08:00AM - 08:20AM
20 minutes
Outage
  • Central Wiki Service
  • Hosted Websites
  • Moodle
  • PURE
The following services: Moodle, JIRA, UoE website search, PURE and Hosted sites will be unavailable from 8:00AM until 8:20AM on Wednesday the 7th of October and then should be considered at risk from 8:20AM until 10:00AM. Planned
planned

07-Oct-2020
08:20AM - 10:00AM
1 hour 40 minutes
At risk

Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title Time Impact Affected Services Description Planning
WorkTribe Maintenance and Auto Patching

More info
22-Sep-2020
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe application will automatically be patched by vendor. LIVE will be patched to the latest release. Users will be unable to access the application whilst patching is in progress. This is an 'autopatch' by the vendor. Planned
planned

24-Sep-2020
05:30PM - 06:30PM
1 hour
Outage
Data Safe Haven SSL Certificate Updates

More info
24-Sep-2020
02:00PM - 05:00PM
3 hours
At risk
  • Data Safe Haven
VMWare Horizon View SSL certificates will be updated due to expiry, there should be no interruption to service. Agreed - Short Notice
Complete
completed-shortNotice

Eddie storage currently unavailable

More info
24-Sep-2020
10:18AM - 11:00AM
42 minutes
Degraded
  • eddie
The Eddie storage is currently reporting IO errors. The team is aware and are investigating. Other services are unaffected. Updates when we have more information. Update 1100: the issue has been resolved, apologies for the disruption. Unplanned
Complete
completed-unplanned

MyEd Print Credit Channel

More info
23-Sep-2020
12:00PM - 12:30PM
30 minutes
At risk
  • MyEd
We are updating the wording on the MyEd Print Credit Channel to advise users that the channel will not update their EdPrint Credit and to use www.myprint.is.ed.ac.uk instead Agreed - Short Notice
Complete
completed-shortNotice

Firefox upgrade on Windows and Mac managed desktops

More info
From: 22-Sep-2020 - 08:00AM
To:      28-Sep-2020 - 09:00AM
6 days 1 hour
At risk
  • All web based services
Firefox on the Windows and Mac Managed Desktop for staff will be at risk due to the upgrade between 08:00 AM, Tuesday 22-Sep-20 — 09:00 AM, Monday 28-Sep-20. Planned
planned

Users not able to login to Learn

More info
21-Sep-2020
09:15AM - 12:00PM
2 hours 45 minutes
Outage
  • Learn
A fix to the Learn issue has now been implemented and we can see that users are now able to login. Please restart your browser and try to connect again. IS will be monitoring the situation throughout the rest of the day. Unplanned
Complete
completed-unplanned

From: 21-Sep-2020 - 12:20PM
To:      22-Sep-2020 - 12:30PM
1 day 10 minutes
At risk
Turnitin Unplanned Outage

More info
From: 18-Sep-2020 - 10:00PM
To:      19-Sep-2020 - 01:00AM
3 hours
Outage
  • Turnitin
Due to an unexpected outage, users may have been unable to upload papers and reports may not have generated in Turnitin between 22:00 - 01:00 (BST) on Friday night into early hours Saturday morning. Unplanned
unplanned

Webcentralcad unavailable

More info
18-Sep-2020
09:45AM - 10:00AM
15 minutes
Outage
  • WebCentral
Restart web central CAD - I200918-0502- Mobile phones sync issue Agreed - Short Notice
Complete
completed-shortNotice

Standby Perimeter Firewall Configuration Out of Sync (resolved)

More info
From: 18-Sep-2020 - 09:00AM
- Ongoing
10 days 1 hour
At risk
  • Core Network
The Standby Perimeter Firewall Configuration is out of sync and needs to be-re synchronised to return the device to an operational state. A non-service affecting reboot of the stand-by unit has been scheduled for 13:15 18/9/2020 [Update 15:00 18/09/20] The Firewall is now full synchronised and back to normal operation Unplanned
unplanned

Outlook on Android 8

More info
From: 18-Sep-2020 - 08:30AM
- Ongoing
7 days 13 hours
At risk
  • Office365
  • Staffmail
Users may see the 'send' button grayed out on their screen, preventing them from sending emails. Microsoft determined that a recent service update is unexpectedly causing issues with Android 8 Outlook mobile. A fix for the issue has been deployed and are monitoring the deployment progress. Unplanned
unplanned

Accommodation, Catering and Events [ACE] Critical Patching

More info
17-Sep-2020
06:00AM - 06:30AM
30 minutes
At risk
  • Kinetix (KX)
Accommodation, Catering and Events [ACE] require critical patching. The Accommodation, Catering and Events [ACE] applications should be considered 'At Risk' during this time. Planned
Complete
completed-planned

18-Sep-2020
06:00AM - 06:30AM
30 minutes
At risk
Slow or unresponsive websites (temp. fix in place)

More info
From: 16-Sep-2020 - 09:00AM
- Ongoing
1 day 30 minutes
Degraded
  • External websites
We are investigating reports of slow or unresponsive websites where pages may be slow to load or just display as a blank page. The behaviour may be inconsistent and sporadic. [Update : 10:00am 17/09/20] The cause of the issue has been identified and a temporary fix implemented. Performance appears to be back to normal but we continue to monitor. Unplanned
unplanned

From: 17-Sep-2020 - 09:31AM
- Ongoing
11 days 29 minutes
At risk
Learn - Rolling Restart

More info
16-Sep-2020
03:30PM - 05:30PM
2 hours
At risk
  • Learn
Learn will undergo a rolling restart. No downtime or impact on users is expected. Unplanned
Complete
completed-unplanned

Blogs.ed.ac.uk Unavailable

More info
16-Sep-2020
02:40PM - 03:20PM
40 minutes
Outage
  • Academic Blogging
The Academic Blogging Service (blogs.ed.ac.uk) is currently unavailable. The cause is being investigated. Unplanned
Complete
completed-unplanned

Shutdown of power at Drummond Street Annexe

More info
16-Sep-2020
02:00PM - 03:00PM
1 hour
Outage
  • Drummond Street Annexe
Contractors are doing some electrical alterations today from 2pm at Drummond Street Annexe, this affect network and Voip phones there due to the power shutdown. Unplanned
Complete
completed-unplanned

Email and Calendar unavailable via MyEd

More info
From: 16-Sep-2020 - 09:30AM
- Ongoing
1 day 3 hours 30 minutes
Degraded
  • MyEd
The Email and Calendar portlets in MyEd not loading. The problem is intermittent, but frequent. Users can access Email and Calendar directly via www.office365.ed.ac.uk. Unplanned
unplanned

Office365 Provisioning issue

More info
From: 16-Sep-2020 - 09:30AM
To:      17-Sep-2020 - 05:00PM
1 day 7 hours 30 minutes
Degraded
  • Office365 Acccount Provisioning
An issue with connectivity to Office365 is affecting provision and correction of Office365 accounts. The issue is related to alert https://alerts.is.ed.ac.uk/index.cfm?fuseaction=view_alert&alert_id=9571 for which there is a major incident. Resolution will be handled by the above alert, so this alert is for information only. Update: Issue resolved by ITI Network fix at 09:30 on 17/09/2020. Unplanned
Complete
completed-unplanned

Timeout issue accessing Collaborate sessions in MyED

More info
From: 14-Sep-2020 - 09:00AM
To:      15-Sep-2020 - 01:00PM
1 day 4 hours
Degraded
  • Collaborate
A small number of Collaborate users can't access their Collaborate session list in MyED. This appears to be due to the portlet timing out when users try to access the channel. Admin users are also affected due to the number of sessions available to them, which has a knock on effect on supporting users with issues. Unplanned
Complete
completed-unplanned

DiscoverEd requesting temporarily unavailable

More info
14-Sep-2020
09:00AM - 12:00PM
3 hours
Degraded
  • DiscoverEd
9am-12pm Mon 14 Sep: signed-in users of DiscoverEd will be temporarily unable to place requests on material. Planned
Complete
completed-planned

PT-X application unavailable for maintenance

More info
14-Sep-2020
08:15AM - 08:45AM
30 minutes
Outage
  • PTX
Vendor has requested a configuration change to resolve a duplication issue. Agreed - Short Notice
Complete
completed-shortNotice

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