The University of Edinburgh | IS Alerts

Currently Open Alerts

Current Alerts

Title	Time	Impact	Affected Services	Description	Planning
Misleading Email Forwarding Error Messages More info	From: 15-Nov-2021 - 11:30AM - Ongoing	18 days 5 hours 30 minutes Degraded	Office365	Email senders are receiving misleading error messages when sending to staff who are forwarding emails. What is happening, is that the automatic forward to your external addresses is not being delivered, but as the To address on the email is still the University address it is being reported incorrectly. The email is still being delivered to the recipient's University email account, it's just not able to be auto-forwarded on to their personal one.	Unplanned
McAfee Migration More info	From: 18-Nov-2021 - 12:00PM To:      23-Dec-2021 - 12:00PM	35 days At risk	Virtual Hosting	Migration of server infrastructure to use McAfee ENS as the support Virus Scanning product, to replace McAfee VirusScan which is reaching end of life.	Agreed - Short Notice
Eleanor Openstack upgrade More info	From: 22-Nov-2021 - 09:00AM To:      01-Dec-2021 - 05:00PM	9 days 8 hours At risk	Eleanor	Hypervisor OS is being updated, and the OpenStack software is being updated. Rolling updates to the hypervisor will mean VMs are migrated between hosts. At Risk Time between 09:00 on Monday 22-Nov-21 and 05:00 PM on Weds 01-Dec-21.	Planned
Several ECDF services are currently unavailable More info	From: 26-Nov-2021 - 04:00PM - Ongoing	2 days 19 hours Outage	datasync, storage manager, rspace,	The datasync service, RSpace and Storage Manager are currently unavailable, along with some other internally-facing services. RSS staff are aware and investigating.	Unplanned
Datastore patching More info	From: 29-Nov-2021 - 09:00AM To:      03-Dec-2021 - 05:00PM	4 days 8 hours At risk	datastore	The host OS will be patched and the GPFS core software will be updated on top of this. There are over 20 nodes, so the update will be a rolling one across the estate. There will be a short disruption to each college presentation server lasting about 1min at some point over the week. At Risk Time between 09:00 AM on Monday 29-Nov-21 and 05:00 PM on Friday, 03-Dec-21.	Planned

Recently Closed Alerts

Recently Closed Alerts

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
Hugh Robson Building - Power Outage Main Comms Room More info	30-Nov-2021 08:00AM - 08:30AM	30 minutes Outage	Network connectivity	There will be a power outage and as a result the main router covering Hugh Robson and surrounding buildings will be powered off for 30 minutes. Wired and wireless networks as well as VoIP telephony server will be down in the central area.	Cancelled
EdWeb Outage More info	30-Nov-2021 10:00AM - 01:00PM	3 hours Outage	EdWeb	Regular deployment of Drupal security and module updates. Well understood deployment and rollback procedure. EdWeb editors will not have access to the CMS during the outage.	Planned
	30-Nov-2021 01:00PM - 05:00PM	4 hours At risk
WorkTribe Maintenance More info	30-Nov-2021 05:30PM - 06:30PM	1 hour At risk	Worktribe	WorkTribe will be at risk from 05:30 PM — 06:30 PM, Tuesday 30th November 2021. There will then be an outage from 05:30 PM — 06:30 PM, Thursday 2nd December 2021.	Planned
	02-Dec-2021 05:30PM - 06:30PM	1 hour Outage
Moodle - Linux patching at risk More info	01-Dec-2021 06:00AM - 08:00AM	2 hours At risk	Moodle	LIVE service should be considered at risk during patching and application server restarts are staggered to allow load balancing to keep the service available where possible.	Planned
eFinancials Outage More info	01-Dec-2021 07:00AM - 07:20AM	20 minutes Outage	E-Financials	eFinancials will experience a brief outage between 7:00 - 7:20AM Wednesday, 01-Dec-21 while essential security patches are applied to the server. There will also be an At-Risk period from 7:20 - 9:00AM.	Planned
	01-Dec-2021 07:20AM - 09:00AM	1 hour 40 minutes At risk
University website and EdWeb at risk - regular monthly patching More info	01-Dec-2021 07:00AM - 08:00AM	1 hour At risk	University Website	University website & EdWeb will be at risk over the period of patching. Just 2 of the 4 servers are patched at the same time so therefore is marked as at risk. At Risk Time between 07:00 AM — 08:00 AM Wednesday 01-Dec-21 and 07:00 AM — 08:00 AM Thursday 02-Dec-21	Planned
	02-Dec-2021 07:00AM - 08:00AM	1 hour At risk
JIRA, UoE website search, PURE, Hosted sites outage More info	01-Dec-2021 08:00AM - 08:20AM	20 minutes Outage	Hosted Websites PURE	The following systems will be unavailable: JIRA, Hosted Websites, PURE and Drupal services Outage Time 08:00 AM — 08:20 AM on Wednesday 01-Dec-21, 01-Dec-21 At Risk Time 08:20 AM — 10:00 AM, Wednesday 01-Dec-21	Planned
	01-Dec-2021 08:20AM - 10:00AM	1 hour 40 minutes At risk
Moray House Distribution Router Migration More info	02-Dec-2021 08:00AM - 05:00PM	9 hours Degraded	Moray House Network	The work will bring the new HLR distribution router (DRT) infrastructure into operation. All the current subnets (VLANS) and configurations will be migrated from the existing router (mh3) to the new routers (HLR-DRT-01/02). There will be shorts outages, normally 5 and 30 seconds on devices connected to a VLAN as it is migrated. This includes all wired devices, wireless devices, CCTV, door control, telephony (VoIP) and building management systems.	Cancelled
ECA Lauriston Campus Network Upgrade More info	From: 06-Dec-2021 - 08:00AM To:      17-Dec-2021 - 05:00PM	11 days 9 hours Degraded	Edge Network	Upgrade of network infrastructure to all buildings at ECA Lauriston Campus . This will take place over the course of two weeks starting from 6th December.	Planned
Email Routing Data Processing Update More info	08-Dec-2021 11:00AM - 01:00PM	2 hours At risk	Mail Relay	There should be no impact on any mail flow - it will flow throughout the period of the change being made. The change only affects mail flow in or out of the university, not any that is sent between users in our MS Office 365 tenancy.	Planned
Collaborate Update More info	09-Dec-2021 12:00AM - 04:00AM	4 hours Degraded	Collaborate Ultra	Blackboard will be performing an update to Collaborate Ultra in Europe during the dates and times listed below: Start Time - Thursday, December 9th, 2021, 00:00 Midnight GMT End Time - Thursday, December 9th, 2021, 04:00 AM GMT Collaborate Ultra users will experience intermittent availability during this maintenance window.	Unplanned
	09-Dec-2021 04:00AM - 05:00AM	1 hour At risk
Western General Hospital Distribution Router Migration More info	09-Dec-2021 08:00AM - 05:00PM	9 hours Degraded	Western General Hospt. Network	The work will bring the new WGH distribution router (DRT) infrastructure into operation. All the current subnets (VLANS) and configurations will be migrated from the existing router (wg5) to the new routers (WGH-DRT-01/02). There will be shorts outages, normally 5 and 30 seconds on devices connected to a VLAN as it is migrated. This includes all wired devices, wireless devices, CCTV, door control, telephony (VoIP) and building management systems.	Planned

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Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
Several ECDF services are currently unavailable More info	From: 26-Nov-2021 - 04:00PM - Ongoing	2 days 19 hours Outage	datasync, storage manager, rspace,	The datasync service, RSpace and Storage Manager are currently unavailable, along with some other internally-facing services. RSS staff are aware and investigating.	Unplanned
Risk of users unable to send email messages due to IP address block More info	26-Nov-2021 11:00AM - Ongoing	5 hours At risk	Mail Relay Office365 Email Service	Users may receive a Non-Delivery Report (NDR) when trying to send email messages. Microsoft are aware and are working to assess and restore. Our service should be considered at risk of potential impact whilst this work is underway.	Unplanned
Installation of UPS More info	26-Nov-2021 08:00AM - 05:00PM	9 hours At risk	Network at EAB, MLI, ECA	This work does not require an outage or power down, as UPS can be hot swapped using dual power supplies. The work will be done at Risk only. Affected areas: Easter Bush, Main Library, College of Arts Lauriston.	Planned Complete
Mary Somerville datacentre at JCMB at risk More info	26-Nov-2021 08:00AM - 12:00PM	4 hours At risk	Services using the Mary Somerville datacentre at JCMB	Planned maintenance of the Uninterruptible Power Supplies backing up the Mary Somerville Datacentre at James Clerk Maxwell Building. At Risk Time between 08:00 and 12:00 PM on Friday, 26-Nov-21.	Planned Complete
Blackboard developer portal maintenance More info	25-Nov-2021 10:00PM - 11:00PM	1 hour Degraded	Learn	Blackboard will be performing maintenance on their developer portal. Bespoke data feeds in Learn will not be able to be run. The Turnitin LTI 1.3 integration will be unavailable. Users on the pilot will not be able to access Turnitin to view or submit assignments.	Planned Complete
Bio-Quarter Distribution Router Migration More info	25-Nov-2021 08:00AM - 01:00PM	5 hours Degraded	Bio-Quarter Network	The work will bring the new BIQ distribution router (DRT) infrastructure into operation. All the current subnets (VLANS) and configurations will be migrated from the existing router (lf1 & lf2) to the new routers (BIQ-DRT-01/02). There will be shorts outages, normally 5 and 30 seconds on devices connected to a VLAN as it is migrated. This includes all wired devices, wireless devices, CCTV, door control, telephony (VoIP) and building management systems.	Planned Complete
	25-Nov-2021 01:00PM - 05:00PM	4 hours At risk
Worktribe Upgrade More info	24-Nov-2021 05:30PM - 07:30PM	2 hours Outage	Worktribe	Worktribe will be unavailable over the two hour period while the work takes place.	Planned Complete
	From: 24-Nov-2021 - 07:30PM To:      25-Nov-2021 - 10:00AM	14 hours 30 minutes At risk
Datastore experiencing slow response for SG and CSCE More info	24-Nov-2021 10:20AM - 11:00AM	40 minutes At risk	User File Store	Update at 1115: The issue has been identified and corrected, but the service should be considered AT RISK while we continue to monitor the situation. Datastore experiencing slow response for SG and CSCE presentation. ECDF are aware and investigating.	Unplanned Complete
Moodle update More info	24-Nov-2021 08:15AM - 08:25AM	10 minutes Outage	Moodle	Moodle update - Moodle will be updated, includes fixes to the Moodle theme to address usability issues identified during testing. There will be a 10min down-time period followed by 30min 'at risk' period.	Unplanned Complete
	24-Nov-2021 08:25AM - 08:55AM	30 minutes At risk
EBIS Database Maintenance More info	23-Nov-2021 09:00AM - 02:00PM	5 hours Outage	EBIS WebCentral, Mobile Devices, Archibus Client, EBIS On-line, Harmon Webcentral, Harmon Webcentral CAD	Planned database migration from physical to virtual machine. Outage for the following systems for the duration of the work: EBIS, WebCentral, Mobile Devices, Archibus Client, EBIS On-line, Harmon Webcentral, Harmon Webcentral CAD	Planned Complete
	From: 23-Nov-2021 - 02:00PM To:      25-Nov-2021 - 10:00AM	1 day 20 hours At risk
Issue with eFinancials - Oracle Patch/ LIVE server Restart / FPM restart More info	23-Nov-2021 10:00AM - 10:30AM	30 minutes Outage	E-Financials FPM	I211115-1963 - Error when logging into eFinancials Received an Oracle Interim Patch from ABS (vendor). This has been applied to DEV/TEST and tested - This needs a restart of the LIVE server as done on DEV and TEST FPM had issues after efinancials server reboot - Taken down FPM for 15 mins to see if it clears anything in the background.	Agreed - Short Notice Complete
	23-Nov-2021 10:30AM - 12:00PM	1 hour 30 minutes At risk
Veeam Backup Software Update More info	23-Nov-2021 10:00AM - 01:00PM	3 hours Outage	Veeam Backup	Software update is being installed on the Veeam Backup servers affecting Virtual Hosting VMs. Outage Time between 10:00 AM and 01:00 PM on Tuesday, 23-Nov-21.	Planned Complete
Central Authorisation Service Certificate update More info	23-Nov-2021 08:30AM - 09:00AM	30 minutes At risk	Authentication and Authorisation DiscoverEd EdWeb Electronic Journals Event Booking Learn Lecture Recording Moodle MyEd People and Money Timetabling UniDesk University Website	The TLS Certificate used by the Central Authorisation LDAP Servers needs to be renewed. This means that some clients might need their configuration/keystore updated to include these new intermediates and root. At Risk Time between 08:30 AM and 09:00 AM on Tuesday, 23-Nov-21 for the following: MyEd, University Website, DiscoverEd, Authentication and Authorisation, Event Booking, Electronic Journals, UniDesk, Moodle, Learn, Timetabling, EdWeb, Lecture Recording, People and Money	Planned Complete
Loss of network connectivity at Central area More info	23-Nov-2021 08:00AM - 08:50AM	50 minutes Outage	HRB Router	We are currently investigating network loss at Hugh Robson, Medical Quad, 7 George Square, Reid Hall and Crystal MacMillan Building	Unplanned Complete
Web Central / CAD Unavailable More info	22-Nov-2021 01:00PM - 01:15PM	15 minutes Outage	WebCentral Webcentral CAD	I211122-1080 Web Central LIVE performance issues. Restart required.	Agreed - Short Notice Complete
Accomodation, Catering and Events Web Servers Reboot More info	22-Nov-2021 09:00AM - 09:15AM	15 minutes Outage	Kinetix (KX)	NET4.8 will be installed on Accomodation, Catering and Events web servers and the servers will be rebooted. At Risk Period for all Accommodation, Catering and Events [ACE] sites. Additional info: I211029-0864 TLS 1.2 Changes for KX EIT/ KX parcels/ Kx inspections- .Net 4.8 Installation on LIVE web servers	Planned Complete
	22-Nov-2021 09:30AM - 10:30AM	1 hour At risk
Eleanor Openstack upgrade More info	From: 22-Nov-2021 - 09:00AM To:      01-Dec-2021 - 05:00PM	9 days 8 hours At risk	Eleanor	Hypervisor OS is being updated, and the OpenStack software is being updated. Rolling updates to the hypervisor will mean VMs are migrated between hosts. At Risk Time between 09:00 on Monday 22-Nov-21 and 05:00 PM on Weds 01-Dec-21.	Planned
ThankQ Database unavailable More info	From: 20-Nov-2021 - 01:15PM - Ongoing	1 day 20 hours 45 minutes Outage	ThankQ Database	ThankQ Database is currently unavailable when trying to log via https://www.tqintra.dev.ed.ac.uk - long duration alert entered until we know when the service will be restored.	Unplanned
People & Money Unavailable More info	From: 19-Nov-2021 - 09:00PM To:      20-Nov-2021 - 02:00AM	5 hours Outage	People and Money	Due to regular updates People & Money will be unavailable from 9:00PM, 19th November 2021 until 2:00AM, 20th November 2021.	Planned
Turnitin - Slow upload and similarity report generation More info	19-Nov-2021 08:53AM - 11:04PM	14 hours 11 minutes Degraded	Turnitin	Users may have experienced a delay while uploading a submission and/or also may have experienced a delay with submissions generating a Similarity Report - between 08:53 - 23:04 (GMT) on 19th November 2021.	Unplanned
Accommodation, Catering and Events [ACE] Critical Patching More info	18-Nov-2021 06:00AM - 06:30AM	30 minutes At risk	Kinetix (KX)	Due to server work, Accommodation, Catering and Events [ACE] applications will face an 'At Risk' period for critical patching from 6:00AM to 6:30AM on both Thursday 18th and Friday 19th November.	Planned Complete
	19-Nov-2021 06:00AM - 06:30AM	30 minutes At risk
WorkTribe Maintenance More info	16-Nov-2021 05:30PM - 06:30PM	1 hour At risk	Worktribe	WorkTribe will be at risk from 05:30 PM — 06:30 PM, Tuesday 16th November 2021. There will then be an outage from 05:30 PM — 06:30 PM, Thursday 18th November 2021.	Planned
	18-Nov-2021 05:30PM - 06:30PM	1 hour Outage
McAfee Migration More info	From: 18-Nov-2021 - 12:00PM To:      23-Dec-2021 - 12:00PM	35 days At risk	Virtual Hosting	Migration of server infrastructure to use McAfee ENS as the support Virus Scanning product, to replace McAfee VirusScan which is reaching end of life.	Agreed - Short Notice
Network Outage - O'Shea North More info	18-Nov-2021 08:00AM - 10:55AM	2 hours 55 minutes Outage	Ege Network - O'Shea North	We are currently investigating a network outage (wired and wireless) impacting O'Shea North.	Unplanned Complete
Issue with KX parcels Test sending out reminder emails to staff & students More info	18-Nov-2021 08:00AM - 09:00AM	1 hour At risk	Kinetix (KX)	No impact is expected in the live environment since the domicilegrouping field is always populated. This is not the case in the testing environment which is where the issue was reported. Additional info: I210805-0754 - Prevent student DACS import from failing due when domicilegrouping field is missing. DACS IMPORT LIVE CHANGE Scheduled with Kinetics for 18/11/2021 at 8am.	Planned Complete
Web Central / CAD Unavailable More info	17-Nov-2021 03:15PM - 03:30PM	15 minutes Outage	WebCentral Webcentral CAD	I211117-1491 WebCentral Ease and CAD Issues Still getting slow response times. Need restart of both Webcentral / Webcentral CAD as users are having issues with assigning Work requests Alert added after restart. Actual downtime 14.05 - 14.13	Agreed - Short Notice Complete
QlikSense Live Upgrade More info	17-Nov-2021 09:00AM - 05:00PM	8 hours Outage	QlikSense	QlikSense Live environment will be upgraded to the latest version. During this period there will be no access to the QlikSense Hub (https://qliksense.is.ed.ac.uk/sso/hub) or Management console.	Agreed - Short Notice
Wiki minor version upgrade More info	17-Nov-2021 08:00AM - 08:18AM	18 minutes Outage	Central Wiki Service	Wiki will be unavailable for approximately 30 mins in order to apply a patch recommended by the software vendor. The service should then be considered at risk until 12pm although no further disruption is expected.	Agreed - Short Notice Complete
	17-Nov-2021 08:18AM - 12:00PM	3 hours 42 minutes At risk
Web Central / CAD Unavailable More info	15-Nov-2021 01:30PM - 01:45PM	15 minutes Outage	WebCentral Webcentral CAD	I211112-0747 - Issues with WebCentral Live - Still getting slow response times. Need restart of both Webcentral / Webcentral CAD as users are having issues with assigning Work requests	Agreed - Short Notice Complete
Misleading Email Forwarding Error Messages More info	From: 15-Nov-2021 - 11:30AM - Ongoing	18 days 5 hours 30 minutes Degraded	Office365	Email senders are receiving misleading error messages when sending to staff who are forwarding emails. What is happening, is that the automatic forward to your external addresses is not being delivered, but as the To address on the email is still the University address it is being reported incorrectly. The email is still being delivered to the recipient's University email account, it's just not able to be auto-forwarded on to their personal one.	Unplanned
eExpenses Unavailable More info	15-Nov-2021 10:12AM - 10:31AM	19 minutes Outage	expenses	Expenses unavailabe between Monday 15th Nov 10:12-10:31	Unplanned
MyEd - email and calendar portlets unavailable More info	15-Nov-2021 08:30AM - 11:30AM	3 hours Degraded	MyEd	Email and Calendar portlets are not loading in MyEd. An alternative email portlet has been made available to give users access to Office 365 while the issue is investigated. They can also use an alternate route of access to email and calendar by logging in at https://outlook.com/ed.ac.uk.	Unplanned Complete

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