The University of Edinburgh | IS Alerts

Currently Open Alerts

Current Alerts

Title	Time	Impact	Affected Services	Description	Planning
Gradual migration of hosted ColdFusion applications on the 4-6 of May More info	From: 04-May-2021 - 10:00AM To:      06-May-2021 - 05:00PM	2 days 7 hours At risk	Hosted Websites	Gradual migration of hosted ColdFusion applications over to the new ColdFusion 2018 environment. This will take place from Tuesday the 4 of May until Thursday the 6th of May.	Planned
Core Network - Degraded Service More info	06-May-2021 08:00AM - 05:00PM	9 hours Degraded	Core Network	Migration of the JANET BGP feeds into the ACF-DRT router. Degraded Service Time between 08:00 AM and 5:00 PM on Thursday, 06-May-21.	Planned
Tape backups on Data Safe Haven will be paused More info	06-May-2021 09:00AM - 05:00PM	8 hours Outage	Data Safe Haven, TSM	We will be carrying out routine patching of the Fibre Channel switches that make up the backup service. This work will require a complete shutdown of the TSM service which will prevent backups and restores during this time. The following services will be affected: - Data Safe Haven - Eddie - DataVault Where applicable, snapshots/previous versions will not be affected.	Agreed - Short Notice
WorkTribe Maintenance More info	04-May-2021 05:30PM - 06:30PM	1 hour At risk	Worktribe	WorkTribe will be at risk from 05:30 PM — 06:30 PM, Tuesday 4th May 2021. There will then be an outage from 05:30 PM — 06:30 PM, Thursday 6th May 2021.	Planned
	06-May-2021 05:30PM - 06:30PM	1 hour Outage

Recently Closed Alerts

Recently Closed Alerts

Title	Time	Impact	Affected Services	Description	Planning
University Website and Edweb at Risk More info	05-May-2021 07:00AM - 08:00AM	1 hour At risk	EdWeb University Website	Due to regular patching, the university website will be considered at risk from 7:00 AM Wednesday 05-May-21 until 8:00 AM the same day. Subsequently, it will then be considered at risk from 7:00 AM Thursday 06-May-21 until 8:00 AM the same day.	Planned Complete
	06-May-2021 07:00AM - 08:00AM	1 hour At risk
MyED Patching More info	05-May-2021 07:00AM - 08:00AM	1 hour At risk	MyEd	MyEd will be at risk over the period of patching. Just 3 of the 6 servers are patched at the same time so therefore MyEd is marked as at risk. There is the potential risk that users may lose their sessions, but this risk is very low. At risk period from 7:00 AM to 8:00 AM on Wednesday, 05-May-21 and from 7:00 AM to 8:00 AM on Thursday, 06-May-21.	Planned Complete
	06-May-2021 07:00AM - 08:00AM	1 hour At risk

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
Pure Unavailable More info	11-May-2021 08:00AM - 08:00PM	12 hours Outage	PURE	The Pure System will be unavailable on the listed dates.	Planned
	11-May-2021 08:00PM - 10:00PM	2 hours At risk
Collaborate Update More info	13-May-2021 12:00AM - 04:00AM	4 hours Outage	Collaborate Ultra	Blackboard will be performing an update to Collaborate Ultra in Europe during the dates and times listed below: Start Time - Thursday, May 13th, 2021, 00:00 Midnight GMT End Time - Thursday, May 13th, 2021, 04:00 AM GMT Collaborate Ultra users will experience intermittent availability during this maintenance window.	Unplanned
	13-May-2021 04:00AM - 05:00AM	1 hour At risk
Extensions & Special Circumstances System More info	29-Apr-2021 09:00AM - 10:00AM	1 hour Outage	Extensions & Special Circs System (ESC)	Extensions & Special Circumstances System will be unavailable over the following periods: 09:00 AM, Thu 29-Apr-21 — 10:00 AM, Thu 29-Apr-21 and 09:00 AM, Thu 13-May-21 — 10:00 AM, Thu 13-May-21	Planned
	13-May-2021 09:00AM - 10:00AM	1 hour Outage
Tape backups on Data Safe Haven will be paused More info	13-May-2021 09:00AM - 05:00PM	8 hours Outage	TSM	We will be carrying out routine patching of the Fibre Channel switches that make up the backup service. This work will require a complete shutdown of the TSM service which will prevent backups and restores during this time. The following services will be affected: - Datastore (including DR service) - staffmail backups - Easter Bush Backups - Datavault - Data Safe Haven Where applicable, snapshots/previous versions will not be affected.	Agreed - Short Notice
WorkTribe Maintenance More info	18-May-2021 05:30PM - 06:30PM	1 hour At risk	Worktribe	WorkTribe will be at risk from 05:30 PM — 06:30 PM, Tuesday 18th May 2021. There will then be an outage from 05:30 PM — 06:30 PM, Thursday 20th May 2021.	Planned
	20-May-2021 05:30PM - 06:30PM	1 hour Outage
Windows Patching More info	From: 19-May-2021 - 12:00AM To:      21-May-2021 - 12:00PM	2 days 12 hours At risk	ITI Managed Windows Server Systems	Monthly Microsoft Patching Process from Midnight Wednesday 19th May until 12:00 Friday 21st May.	Planned
RETAIN Unavailable More info	19-May-2021 09:00AM - 01:00PM	4 hours Outage	Retain	The RETAIN service will be unavailable from 09:00 AM, Wednesday 19-May-21 until 01:00 PM, 19-May-21 while bug fixes are implemented. The system will subsequently be considered at risk from 01:01 PM, 19-May-21 until 03:00 PM.	Planned
	19-May-2021 01:01PM - 03:00PM	1 hour 59 minutes At risk
Accommodation, Catering and Events [ACE] Critical Patching More info	20-May-2021 06:00AM - 06:30AM	30 minutes At risk	Kinetix (KX)	Due to server work, Accommodation, Catering and Events [ACE] applications will face an 'At Risk' period for critical patching from 6:00AM to 6:30AM on both Thursday 20th and Friday 21st May.	Planned
	21-May-2021 06:00AM - 06:30AM	30 minutes At risk
E-Expenses Unavailable More info	20-May-2021 11:00AM - 11:30AM	30 minutes Outage	E-Expenses	The E-Expenses service will be unavailable from 11:00 AM, Thursday 20-May-21 until 11:30 AM, 20-May-21. The system will subsequently be considered At Risk from 11:30 AM, 20-May-21 until 12:30 PM, 20-May-21.	Planned
	20-May-2021 11:30AM - 12:30PM	1 hour At risk

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Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
Web Central Unavailable More info	05-May-2021 05:00PM - 05:30PM	30 minutes Outage	WebCentral Web Central	Re-start required to pick up new db view for reporting	Agreed - Short Notice Complete
HR & Payroll (Legacy) Applying Security Patches More info	05-May-2021 09:00AM - 02:00PM	5 hours Outage	HR/Payroll (Legacy)	HR and Payroll (Legacy) will be unavailable between 09:00 AM and 14:00 PM on Wednesday, 05-May-21. The application should be considered At Risk till 16:00 PM on the same day.	Cancelled
	05-May-2021 02:00PM - 04:00PM	2 hours At risk
Event Booking Degraded Service More info	05-May-2021 09:00AM - 02:00PM	5 hours Degraded	Event Booking	Event Booking will have a degraded service while the outage for HR and Payroll is not available between 09:00 AM and 14:00 PM, on Wednesday, 05-May-21, while patching takes place.	Cancelled
Moodle, JIRA, UoE website search, PURE, Hosted sites outage More info	05-May-2021 08:00AM - 08:20AM	20 minutes Outage	Hosted Websites Moodle PURE	Several Linux servers need to be patched. This includes LIVE, TEST and DEV for all below-listed systems: Moodle, JIRA, UoE website search, PURE, Hosted sites. Outage time is on Wednesday, 05-May-21, between 8 AM and 8:20 AM and should be considered at risk until 10 AM.	Planned Complete
	05-May-2021 08:20AM - 10:00AM	1 hour 40 minutes At risk
E-Financials Outage More info	05-May-2021 07:00AM - 07:20AM	20 minutes Outage	E-Financials	E-Financials will experience a brief outage between 7:00 AM - 7:20 AM on Wednesday, 05-May-21 while essential security patches are applied to the server. There will also be an At-Risk period from 7:20 AM - 9:00 AM.	Planned Complete
	05-May-2021 07:20AM - 09:00AM	1 hour 40 minutes At risk
MyED Patching More info	05-May-2021 07:00AM - 08:00AM	1 hour At risk	MyEd	MyEd will be at risk over the period of patching. Just 3 of the 6 servers are patched at the same time so therefore MyEd is marked as at risk. There is the potential risk that users may lose their sessions, but this risk is very low. At risk period from 7:00 AM to 8:00 AM on Wednesday, 05-May-21 and from 7:00 AM to 8:00 AM on Thursday, 06-May-21.	Planned Complete
	06-May-2021 07:00AM - 08:00AM	1 hour At risk
System update of SOA, Wiki, IDM (Live and TEST) More info	05-May-2021 07:00AM - 09:00AM	2 hours At risk	Central Wiki Service Event Booking ID Management	Central Wiki Service, ID Management, Event Booking will be at risk from 7:00 am to 9:00 AM on Wednesday, 05-May-21	Planned Complete
University Website and Edweb at Risk More info	05-May-2021 07:00AM - 08:00AM	1 hour At risk	EdWeb University Website	Due to regular patching, the university website will be considered at risk from 7:00 AM Wednesday 05-May-21 until 8:00 AM the same day. Subsequently, it will then be considered at risk from 7:00 AM Thursday 06-May-21 until 8:00 AM the same day.	Planned Complete
	06-May-2021 07:00AM - 08:00AM	1 hour At risk
EUCLID Outage More info	05-May-2021 06:00AM - 06:20AM	20 minutes Outage	EUCLID web	The application servers will be restarted following patching, but there should be no loss of service for eVision. Client outage has been agreed. EUCLID will experience a short outage between 6:00 AM and 6:20 AM on Wednesday, 05-May-21 while essential security patches are applied to the server. The application should be considered At Risk until 8:00 AM.	Planned Complete
	05-May-2021 06:20AM - 08:00AM	1 hour 40 minutes At risk
WorkTribe Maintenance More info	04-May-2021 05:30PM - 06:30PM	1 hour At risk	Worktribe	WorkTribe will be at risk from 05:30 PM — 06:30 PM, Tuesday 4th May 2021. There will then be an outage from 05:30 PM — 06:30 PM, Thursday 6th May 2021.	Planned
	06-May-2021 05:30PM - 06:30PM	1 hour Outage
VOIP phone server repair - George Square area More info	04-May-2021 05:30PM - 07:30PM	2 hours At risk	VOIP Telephony Service	One of the pair of processors in the Hugh Robson VOIP server requires replacing as it has developed a fault. There maybe a short outage as the processors synchronize causing the phones to re register in the George Square / Old College areas.	Unplanned Complete
Gradual migration of hosted ColdFusion applications on the 4-6 of May More info	From: 04-May-2021 - 10:00AM To:      06-May-2021 - 05:00PM	2 days 7 hours At risk	Hosted Websites	Gradual migration of hosted ColdFusion applications over to the new ColdFusion 2018 environment. This will take place from Tuesday the 4 of May until Thursday the 6th of May.	Planned
EUCLID Client Unavailable More info	03-May-2021 11:25AM - 11:50AM	25 minutes Outage	EUCLID web EUCLID client	EUCLID Client Unavailable - Under investigation	Unplanned Complete
Mailing List Messages Delayed More info	03-May-2021 10:00AM - 04:00PM	6 hours Degraded	Mailing Lists	The mailing list service was swamped by a large number of system generated emails this morning which caused delays of up to six hours for messages sent via lists.	Unplanned Complete
Deployment of People & Money Additional Module More info	03-May-2021 09:00AM - 01:00PM	4 hours At risk	People and Money	The new module to enable the processing of Staff HESA will be deployed to P&M Production into the PaaS environment. There should be no impact on People & Money users. P&M will be At Risk between 9:00 AM and 1:00 PM on Monday, 03-May-21.	Planned
DiscoverEd Search and E-journals; self service at Risk More info	From: 01-May-2021 - 11:00PM To:      02-May-2021 - 03:00AM	4 hours At risk	DiscoverEd Electronic Journals	The ALMA Library system and DiscoverEd, which include DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account) should be considered "At Risk" between 23:00pm on Saturday 1st May and 03:00am on Sunday 2nd May while a monthly system upgrade is being applied.	Planned Complete
Electronic resource access issue More info	30-Apr-2021 10:30AM - 01:00PM	2 hours 30 minutes Outage	DiscoverEd Electronic Journals	**UPDATE** Most e-resources are now working as normal. We are still seeing some errors specifically for EBSCO resources (unable to download content) - we are working on a fix at the highest priority. **** We have had reports of some Library online resources being unavailable this morning. It looks on first diagnosis to be related to some ezproxied content. If you are unable to get access to e-journals/e-books/databases through DiscoverED please follow the help on this page - https://www.ed.ac.uk/information-services/library-museum-gallery/using-library/accessing-eresources/erfaq-ejournals We will update with information as we have it. Apologies for the interruption to service.	Unplanned Complete
OneTrust Scheduled Maintenance More info	From: 29-Apr-2021 - 10:00PM To:      30-Apr-2021 - 02:00AM	4 hours Outage	OneTrust	OneTrust will undergo scheduled maintenance on the following date/time: 29/04/2021 22:00 - 30/04/2021 02:00	Unplanned Complete
Health Passport (CHPS) Unavailable - Deployment to LIVE More info	29-Apr-2021 12:00PM - 12:30PM	30 minutes Outage	Health Passport System (CHPS)	Health passport Export User Information not working. Outage Time: between 12:00 PM and 12:30 PM on Thursday, 29-Apr-21.	Planned Complete
Insurance Application unavailable More info	29-Apr-2021 10:00AM - 10:30AM	30 minutes Outage	Insurance	Insurance application to be deployed using Bamboo to fix issues as per call I210324-1827 1. Travel approved email text content changed as per this call. 2. Travel Insurance App image attached to approved emails for Field Trip and Travel Insurance . This has successfully been tested and signed off by Finance.	Agreed - Short Notice Complete
	29-Apr-2021 10:30AM - 12:00PM	1 hour 30 minutes At risk
Pure Unavailable More info	29-Apr-2021 10:00AM - 10:30AM	30 minutes Outage	PURE	PURE will be unavailable between 10:00 AM and 10:30 AM on Friday, 29-Apr-21.	Planned
Extensions & Special Circumstances System More info	29-Apr-2021 09:00AM - 10:00AM	1 hour Outage	Extensions & Special Circs System (ESC)	Extensions & Special Circumstances System will be unavailable over the following periods: 09:00 AM, Thu 29-Apr-21 — 10:00 AM, Thu 29-Apr-21 and 09:00 AM, Thu 13-May-21 — 10:00 AM, Thu 13-May-21	Planned
	13-May-2021 09:00AM - 10:00AM	1 hour Outage
RD-Gateway Reconfiguration More info	28-Apr-2021 07:00AM - 07:05AM	5 minutes Degraded	Remote Desktop Connections	RD-Gateway access mechanism to be reconfigured	Agreed - Short Notice Complete
VOIP phone server fault investigation - George Square area More info	27-Apr-2021 05:30PM - 07:30PM	2 hours At risk	VOIP Telephony Service	Due to a critical alarm our VOIP maintainer will be carrying out investigative and remedial action on the central area phone server in the Hugh Robson Building this evening. Depending on the outcome of the investigation there maybe a short service interruption while the fault is rectified. This may affect the phone service in the George Square and Old College areas.	Unplanned Complete
Kx Live Upgrade to 2020.2.0.2 (Back Office only) More info	27-Apr-2021 09:00AM - 01:00PM	4 hours Outage	Kinetix (KX)	Upgrade script for the version will be run on the primary server against Kx Live database using Kx Upgrade tool. Once this is done, the apps file directory will be updated with the new Apps .Exe’s. Once this is done, Files will be sent to have the apps directory for users to be updated. Servers and paths where changes will be done on Live database servers. Outage Time between 9:00 AM and 1:00 PM on Tuesday, 27-May-21. The service will be At Risk between 1:01 PM and 5:00 PM on the same day.	Planned Complete
	27-Apr-2021 01:01PM - 05:00PM	3 hours 59 minutes At risk
Degraded chat functionality [TEAMS] More info	From: 27-Apr-2021 - 11:24AM To:      30-Apr-2021 - 05:00PM	3 days 5 hours 36 minutes Outage	Microsoft Teams	We have seen our users affected by the following Microsoft Incident: User Impact: Users may experience degraded chat functionality. More info: Impacted functionality includes, but is not limited to: - Can't send or receive messages - Some Channels may not appear - Can't join channels - Can't join chats Current status: Microsoft have identified errors within the chat service and are investigating these further to identify the source of the issue. Scope of impact: Initial indications suggest that any user could be affected by this issue. Next update by: Tuesday, April 27, 2021, 2:00 PM (1:00 PM UTC) UPDATE: Microsoft have now completed the Incident: "Users still experiencing impact were encouraged to restart their client to expedite recovery. Final status: We've monitored the environment and confirmed that the service is performing as expected. If a user is still experiencing impact, they need to restart their clients to recover."	Unplanned Complete
Hugh Robson Building - Network Migration More info	27-Apr-2021 08:00AM - 05:00PM	9 hours At risk	Core Network	Hugh Robson Building - Network Migration: total loss of internal and external network connectivity for a short period (2-5 mins) per Vlan. This includes all wired devices, wireless devices, CCTV, Door Control, Building Management systems. At risk time from 08:00 AM to 5:00 PM, on Tuesday 27-Apr-21.	Cancelled
EdWeb Patch security patch More info	26-Apr-2021 02:30PM - 02:45PM	15 minutes At risk	EdWeb University Website	EdWeb will be patched in a temporary manner. This patch will be in effect until the next monthly deployment. The next deployment will contain this patch and others.	Agreed - Short Notice Complete
Update to enable modern authentication for Outlook and Skype More info	26-Apr-2021 10:00AM - 12:00PM	2 hours Degraded	Office365	Users of Outlook desktop clients may be asked to re-login to Outlook. Some users of older Outlook clients who have multiple mailboxes may have to recreate their user profiles or Update to Outlook 2016. The non disruptive change will happen from 10:00 AM to 12:00 PM on Monday, 26-Apr-21, and will be considered At Risk from 12:00 PM, Monday, 26-Apr-21 to 5:00 PM, Tuesday, 27-Apr-21.	Planned Complete
	From: 26-Apr-2021 - 12:00PM To:      27-Apr-2021 - 05:00PM	1 day 5 hours At risk
External emails slow to be delivered More info	25-Apr-2021 04:30AM - 08:00PM	15 hours 30 minutes Degraded	Office365	Emails external to Office 365 have been deferred due to an issue on the Office 365 mail delivery servers.	Unplanned Complete
Accommodation, Catering and Events [ACE] Critical Patching More info	22-Apr-2021 06:00AM - 06:30AM	30 minutes At risk	Kinetix (KX)	Due to server work, Accommodation, Catering and Events [ACE] applications will face an 'At Risk' period for critical patching from 6:00AM to 6:30AM on Thursday 22nd and Friday 23rd April	Planned
	23-Apr-2021 06:00AM - 06:30AM	30 minutes At risk
Outlook Web App Signatures Not Displaying More info	From: 23-Apr-2021 - 02:07AM To:      30-Apr-2021 - 05:00PM	7 days 14 hours 53 minutes Degraded	Outlook Web App	User Impact: Users on Outlook on the web are noticing that signatures in email messages aren't showing up as expected. More info: Users with email signatures already attached notice that the signature isn't appearing when creating new emails. Users may also notice that options "Automatically include my signature on new messages that I compose" and "Automatically include my signature on messages I forward or reply to" are appearing as unchecked after refreshing. Current status: The provided network trace logs were inconclusive as there weren't any identifiable errors seen. Microsoft are reaching out to additional users to provide additional logging for further review. Scope of impact: Users with existing email signatures or users attempting to add new email signatures using Outlook on the web are experiencing this issue. Latest message , April 26, 2021 10:48 PM Current status: We've determined that a recent Outlook on the web update introduced a code issue, resulting in the impact. We've developed and are validating a fix which we expect to be ready for deployment in the next few hours and complete by our next scheduled update on Wednesday, April 28, 2021. Estimated time to resolve: We expect that our fix should be validated and fully deployed to the impacted infrastructure by Wednesday, April 28, 2021, 2:30 AM (1:30 AM UTC) . Root cause: A recent Outlook on the web update introduced a code issue, resulting in the impact. Next update by: Wednesday, April 28, 2021, 2:30 AM (1:30 AM UTC)	Unplanned Complete
WorkTribe Maintenance and Auto Patching More info	20-Apr-2021 05:30PM - 06:30PM	1 hour At risk	Worktribe	Users will be unable to access the application whilst patching is in progress. WorkTribe application will automatically be patched by vendor. LIVE will be patched to the latest release.	Planned
	22-Apr-2021 05:30PM - 06:30PM	1 hour Outage
Bamboo Application Deployment Service Outage More info	22-Apr-2021 11:00AM - 01:00PM	2 hours Outage	Bamboo	Bamboo Application Deployment service will be upgraded on 22nd April. During the outage period, application deployment will not be possible. The outage period has been scheduled with CAB to avoid any planned project or service deployments. Update: Upgrade completed.	Planned Complete
	22-Apr-2021 01:00PM - 03:00PM	2 hours At risk

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