The University of Edinburgh | IS Alerts

Currently Open Alerts

Current Alerts

Title	Time	Impact	Affected Services	Description	Planning
Replacement of network cabinets - Various Locations More info	From: 28-Jan-2023 - 08:00AM To:      29-Jan-2023 - 05:00PM	1 day 9 hours Outage	Edge Network	The following network cabinets will be replaced to facilitate the new network switches; This will mean lost of wired and wireless network within the building for up-to 8 hours. Saturday 28th - Unit 3 Lauriston Building, Unit 3 Minto House and Unit 10 Joseph Black Building Sunday 29th - Unit 10 Joseph Black Building and Unit 3, 7 George Squaure	Agreed - Short Notice

Recently Closed Alerts

Recently Closed Alerts

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
Pebble+ & ATLAS Update More info	31-Jan-2023 07:00AM - 07:10AM	10 minutes Outage	Pebble+ & ATLAS	Pebble Learning will be carrying out a minor update of Pebble+ and ATLAS to bring the platform onto version 2023.1.	Agreed - Short Notice
	31-Jan-2023 07:10AM - 07:40AM	30 minutes At risk
Moodle server patching restarts More info	01-Feb-2023 06:00AM - 08:00AM	2 hours At risk	Moodle	Moodle DEV, TEST and LIVE servers will be restarted, LIVE service should be considered at risk during this period. Application server restarts are staggered to allow load balancing to keep the service available where possible.	Planned
EUCLID Outage More info	01-Feb-2023 06:00AM - 06:20AM	20 minutes Outage	EUCLID web	The application servers will be restarted following patching, but there should be no loss of service for eVision. EUCLID will experience a short outage between 06:00 AM and 06:20 AM while essential security patches are applied to the server. The application should be considered At Risk until 08:00 AM.	Planned
	01-Feb-2023 06:20AM - 08:00AM	1 hour 40 minutes At risk
SOA, IDM, Event Booking at risk More info	01-Feb-2023 07:00AM - 09:00AM	2 hours Degraded	Event Booking ID Management	Due to a regular update of the system the SOA, IDM (Live and TEST) will be considered at risk between 07:00 AM and 09:00 AM.	Planned
eFinancials Outage More info	01-Feb-2023 07:00AM - 07:20AM	20 minutes Outage	E-Financials	A restart of application servers following patching. eFinancials will experience a brief outage between 07:00AM and 07:20 AM while essential security patches are applied to the server. There will also be an At-Risk period from 07:20 AM to 09:00 AM.	Planned
	01-Feb-2023 07:20AM - 09:00AM	1 hour 40 minutes At risk
MyED at risk More info	01-Feb-2023 07:00AM - 08:00AM	1 hour At risk	MyEd	MyEd will be at risk over the period of patching. Just 3 of the 6 servers are patched at the same time so therefore MyEd is marked as at risk. There is the potential risk that users may lose their sessions, but this risk is very low.	Planned
	02-Feb-2023 07:00AM - 08:00AM	1 hour At risk
Wiki - Patching restarts More info	01-Feb-2023 07:00AM - 07:30AM	30 minutes Outage	Central Wiki Service	The Wiki's application server is set to restart at 7am on the first Wednesday of every month for regular Linux patching. Service can be expected to be unavailable while the server restarts around 07:00 AM, and at risk for a while after until around 08:00 AM.	Planned
	01-Feb-2023 07:30AM - 08:00AM	30 minutes At risk
JIRA, UoE website search, PURE, Hosted sites outage More info	01-Feb-2023 08:00AM - 08:20AM	20 minutes Outage	Hosted Websites PURE	Several Linux servers need to be patched. This includes LIVE, TEST and DEV for all below-listed systems: JIRA, UoE website search, PURE, Hosted sites.	Planned
	01-Feb-2023 08:20AM - 10:00AM	1 hour 40 minutes At risk
Pure application upgrade to v5.25.2 More info	01-Feb-2023 09:00AM - 02:30PM	5 hours 30 minutes Outage	PURE	The Pure application will be upgraded to v5.25.2	Planned
	01-Feb-2023 02:30PM - 05:00PM	2 hours 30 minutes At risk
Pure Cloud Portal degraded service while Pure is updated More info	From: 01-Feb-2023 - 09:00AM To:      02-Feb-2023 - 09:00AM	1 day Degraded	PURE	Due to Pure software upgrade to v5.25.2 the Pure Cloud Portal will require to resynch with the updated software. The portal will not update whilst the local application is down, and it will not appear to update for a number of hours once the local application comes back up. The upgrade is expected to complete by 12:30pm on the 01st February when the outage will be lifted. There may be a degraded service to users of the portal whilst it is updating following software upgrade.	Planned
People and Money - PaaS Infrastructure database upgrade to 19c More info	01-Feb-2023 05:00PM - 11:00PM	6 hours Outage	GH / Inohub / SFS / HESA	Work undertaken by Inoapps Managed Services. Full backup – 30 mins (this may vary) Upgrade Grid Infrastructure – approx. 1 hour Database Upgrade – approx. 3 hours Users should consider the applications unavailable between 5pm - 11pm and At Risk until 10am the following day.	Planned
	From: 01-Feb-2023 - 11:00PM To:      02-Feb-2023 - 10:00AM	11 hours At risk
Datavault 4.0.0 Update underlying frameworks release More info	02-Feb-2023 07:00AM - 09:00AM	2 hours Outage	Datavault	4.0.0 Datavault release	Planned
	02-Feb-2023 09:00AM - 05:00PM	8 hours At risk
DiscoverEd Search, E-journals; Resource Lists; self service (self issue mac More info	From: 04-Feb-2023 - 11:00PM To:      05-Feb-2023 - 03:00AM	4 hours At risk	DiscoverEd Electronic Journals Resource Lists	The ALMA Library system which runs DiscoverED, Resource Lists; Electronic Journals, and Library self services (including DiscoverEd patron account), will be considered "at risk" between 23:00 on Saturday February 4th and 03:00 on Sunday February 5th while a monthly system upgrade is being applied.	Planned
WorkTribe Maintenance and Auto Patching More info	07-Feb-2023 05:30PM - 06:30PM	1 hour At risk	Worktribe	WorkTribe application will automatically be patched by vendor	Planned
	09-Feb-2023 05:30PM - 06:30PM	1 hour Outage

Click here to view complete list of all future alerts

Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
Replacement of network cabinets - Various Locations More info	From: 28-Jan-2023 - 08:00AM To:      29-Jan-2023 - 05:00PM	1 day 9 hours Outage	Edge Network	The following network cabinets will be replaced to facilitate the new network switches; This will mean lost of wired and wireless network within the building for up-to 8 hours. Saturday 28th - Unit 3 Lauriston Building, Unit 3 Minto House and Unit 10 Joseph Black Building Sunday 29th - Unit 10 Joseph Black Building and Unit 3, 7 George Squaure	Agreed - Short Notice
Network Disruption Impacting WiFi and Some Phones under Investigation More info	27-Jan-2023 02:20PM - 02:50PM	30 minutes Degraded	core network	A network event that disrupted WiFi and some phones at approx 14:20 is under investigation. Services have been restored and appear to be back to normal.	Unplanned
	27-Jan-2023 02:51PM - 06:00PM	3 hours 9 minutes At risk
WebCentral CAD Unavailable More info	27-Jan-2023 10:20AM - 10:27AM	7 minutes Outage	WebCentral WebCentral CAD	WebCentral CAD restart required. I230127-0178 - WebCentral CAD Building Operations Console - not loading after filter	Agreed - Short Notice Complete
WorkTribe Maintenance and Auto Patching More info	24-Jan-2023 05:30PM - 06:30PM	1 hour At risk	Worktribe	WorkTribe application will automatically be patched by vendor.	Planned
	26-Jan-2023 05:30PM - 06:30PM	1 hour Outage
EdWeb Deployment More info	26-Jan-2023 08:00AM - 10:00AM	2 hours At risk	EdWeb	Regular deployment of Drupal security and module updates. Well understood deployment and rollback procedure. This will cause a period where the back end (editorial interface) of EdWeb will be at risk on January 26th, Thursday at 08:00 until 10:00.	Planned Complete
Firmware upgrade - ECA Distribution Router More info	26-Jan-2023 07:00AM - 08:00AM	1 hour At risk	Core Network	ECA distribution router requires a firmware upgrade to improve stability. During the upgrade, there will be degraded service of ECA network connectivity, including wired and wifi.	Unplanned Complete
Visit-Ed issues with login More info	From: 23-Jan-2023 - 08:00AM To:      25-Jan-2023 - 11:50AM	2 days 3 hours 50 minutes Degraded	Visit-Ed wifi service	We are currently experiencing an issue with Visit-Ed SSID (guest Wi-Fi service). Users of the service are unable to log in. [UPDATE 11:50 25/1/23] Service has now been restored and is available use. The service will continue to be closely monitored for the rest of the day to ensure stability and performance.	Unplanned Complete
	25-Jan-2023 11:51AM - 05:00PM	5 hours 9 minutes At risk
Office 365 Service Advisory More info	25-Jan-2023 08:00AM - 10:30AM	2 hours 30 minutes At risk	Office365 Office 365 End Users	While we have not recorded any case within the University, we want you to please be aware that Microsoft is investigating an outage that has affected thousands of users around the world. Office 365 services appear to be stable for the University,  but should be considered at risk whilst Microsoft is working on the underlying issue Current status: Microsoft has isolated the problem to a networking configuration issue and are analysing the best mitigation strategy to address it without causing additional impact. They'll provide more information once they have it. It did not say how many are so far affected, but sources have, recorded thousands of people reporting problems with Teams, Outlook, Microsoft 365 and XBox Live. Scope of impact: Any user serviced by the affected infrastructure may be unable to access multiple Microsoft 365 services.  We are currently monitoring this and request that user experiencing any issue should immediately contact IS Helpline.	Unplanned Complete
Web Central Unavailable More info	24-Jan-2023 04:00PM - 04:15PM	15 minutes Outage	WebCentral	WebCentral restart required. I230124-2187 WebCentral Slow - Search and Manage not working	Agreed - Short Notice Complete
Planned Maintenance of Uninterruptible Power Supplies at Mary Somerville Da More info	24-Jan-2023 08:00AM - 12:00PM	4 hours At risk	All services using using the Mary Somerville Datacentre	Engineers will carry out bi-annual planned maintenance of the Uninterruptible Power Supplies (UPSs) serving the Mary Somerville datacentre.	Agreed - Short Notice
Media Hopper Create service access issues More info	23-Jan-2023 01:41PM - 07:00PM	5 hours 19 minutes Degraded	Media Hopper Create	There is currently an issue accessing Media Hopper Create which the supplier for the service is working to resolve with the highest priority. This is affecting the web portal at https://media.ed.ac.uk/ and content published to VLE's (Learn & Moodle) as well as the University Website. UPDATE AT 16:30 - Access to the web portal and playback of content have been restored on portal, VLE's and on University website. Thumbnail images are not appearing for all content but service is otherwise accessible. UPDATE AT 17:30 - We are again seeing issues accessing the web portal and published content on the VLE's and University website. The supplier are investigating as top priority. UPDATE AT 19:00 - The supplier have advised that they have resolved all access and playback issues on the service, and all thumbnails are appearing again now as well. We will continue to monitor the service.	Unplanned Complete
	From: 23-Jan-2023 - 07:00PM To:      24-Jan-2023 - 10:00AM	15 hours At risk
EdPrint - Print Jobs disappearing on release More info	23-Jan-2023 02:00PM - 05:00PM	3 hours Outage	EdPrint	We are receiving reports of print jobs failing on release. We are investigating.	Unplanned Complete
Datastore fibre channel network replacement More info	15-Jan-2023 09:30AM - 02:00PM	4 hours 30 minutes Outage	User File Store	Datastore to be detatched from the existing network and connected to the new storage fabric. The actual outage to Datastore is expected to be around 30s between those times, but the potential exists for an outage that might cover the period. This work is deliberately taking place outside normal working hours for that reason.	Planned Complete
	21-Jan-2023 09:30AM - 02:00PM	4 hours 30 minutes Outage
OneTrust will undergo scheduled maintenance More info	From: 18-Jan-2023 - 09:00PM To:      19-Jan-2023 - 01:00AM	4 hours Outage	OneTrust	18/01/2023 21:00 (Local Time)19/01/2023 01:00 (Local Time) During the maintenance period, you will not be able to access the OneTrust application console. This will not impact the availability of deployed tools such as banners, consent collection points and the data subject portal.	Unplanned
Network Disruption/Degraded Service - WGH More info	18-Jan-2023 02:25PM - Ongoing	38 minutes Degraded	WGH Network	We are investigating a degraded network service to the WGH campus detected by monitoring systems. [UPDATE 15:25 18/1/23] Service stabilised and we will continue to monitor	Unplanned
	18-Jan-2023 03:04PM - Ongoing	2 hours 56 minutes At risk
Move EdWeb Training environment to new virtual host More info	18-Jan-2023 09:00AM - 10:00AM	1 hour Outage	EdWeb (TRAIN)	The virtual host is being changed for DEV, TEST and TRN.	Planned Complete
	18-Jan-2023 10:00AM - 12:00PM	2 hours At risk
License Renewal: Migration of User accounts from Microsoft O365 A3 to A5 More info	18-Jan-2023 08:30AM - 10:30AM	2 hours At risk	Office365 Office 365 End User license	As part of Office 365 license renewal for the University, some user accounts are planned to be migrated from Microsoft Office 365 A3 License to the new A5 License Suite.	Agreed - Short Notice Complete
Turnitin Access Issue More info	16-Jan-2023 10:00AM - 05:00PM	7 hours Degraded	Turnitin	Turnitin Status reported this one hour ago: We’ve run into some issues. Due to an unexpected service incident, users of Turnitin and Turnitin UK may be experiencing intermittent access issues and slowness when opening Similarity Reports, as well as receiving errors when attempting to grade or add feedback. Users accessing these services via an integration may also be affected. See: https://turnitin.statuspage.io/incidents/mnhc4yyt8nsf	Unplanned Complete
Learn - Problem opening files and images More info	From: 16-Jan-2023 - 09:00AM To:      25-Jan-2023 - 04:00PM	9 days 7 hours Degraded	Learn	Some users have reported being presented with a login prompt or 401 error when attempting to open course files in their Learn courses, our vendor is currently investigating the issue. Some users have also reported that image or file links are broken whilst using Chrome browser. Trying another browser (ie firefox) may be a workaround.	Unplanned Complete
Datasync currently unavailable More info	From: 15-Jan-2023 - 05:00PM To:      16-Jan-2023 - 05:30PM	1 day 30 minutes Outage	datasync	**THIS ISSUE HAS BEEN RESOLVED** The Datasync web interface is currently unavailable. ECDF are aware and investigating. We apologise for the interruption to service.	Unplanned Complete
Turnitin Scheduled Maintenance More info	From: 14-Jan-2023 - 05:00PM To:      15-Jan-2023 - 01:00AM	8 hours Outage	Turnitin Assessment	Turnitin will take an 8 hour maintenance window. Affecting students' submissions and staff marking Turnitin Assignments.	Planned Complete
	15-Jan-2023 01:01AM - 11:59PM	22 hours 58 minutes At risk

Click here to view full alerts archive

Current Service Information page