IS Alerts

Currently Open Alerts

Current Alerts

Title Time Impact Affected Services Description Planning
Migrate ISVH VMware guests to use 10gbs networking infrastructure

More info
From: 08-Jan-2020 - 09:00AM
To:      17-Jan-2020 - 05:00PM
9 days 8 hours
At risk
  • Virtual Hosting
Virtual Hosting at Risk - Monday 20th January - Friday 31st January - No impact expected for users - please see work summary for more information. Planned
planned

From: 20-Jan-2020 - 09:00AM
To:      31-Jan-2020 - 05:00PM
11 days 8 hours
At risk
Network outage at WGH affecting CRC and surrounding areas

More info
From: 23-Jan-2020 - 10:38AM
- Ongoing
8 days 9 hours 22 minutes
Outage
  • Network access
There is currently a network outage at WGH affecting CRC & Rhuematic diseases as a contractor for NHS Lothian has cut through our fibre optic cable. Unplanned
unplanned

Office 365 Calendar

More info
From: 26-Jan-2020 - 11:26AM
- Ongoing
3 days 5 hours 34 minutes
At risk
  • Office365
Office 365 Calendar - Sunday 26th January 11:26 - ongoing - Users may intermittently be unable to update calendar meetings and resource booking. Microsoft are deploying a fix. Unplanned
unplanned

Windows 10 feature update - 1903

More info
From: 27-Jan-2020 - 12:00AM
To:      02-Feb-2020 - 12:00AM
6 days
At risk
  • Supported Windows Desktop
Supported Windows Desktop at risk, from 12:00AM Monday 27th January until 12:00AM Sunday 2nd February. No impact to users expected. Planned
planned

From: 07-Mar-2020 - 12:00AM
To:      20-Mar-2020 - 12:00AM
13 days
At risk
Can't use Attach files button in Outlook on the web

More info
From: 28-Jan-2020 - 08:00AM
- Ongoing
1 day 9 hours
At risk
  • Office365
Users may be unable to attach files to emails using the Attach button in Outlook on the web. A workaround is to drag and drop the file into the email. Consider instead using OneDrive via your University Office 365 account to share documents with colleagues rather than via emails. Unplanned
unplanned

Recently Closed Alerts

Recently Closed Alerts

There are currently no service alerts for today.

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title Time Impact Affected Services Description Planning
Upgrade of the Pure system to v5.16.2

More info
30-Jan-2020
08:00AM - 05:00PM
9 hours
Outage
  • PURE
Back-up of live database. Installation of Pure software, v5.16.2 There will be an outage for users from 08:00 on January 30th, Thursday to 13:00 with a further At Risk period until 17:00. Planned
planned

ThankQ outage (Alumni services)

More info
30-Jan-2020
08:00AM - 08:30AM
30 minutes
Outage
  • ThankQ Applications
Thu 30 Jan: ThankQ applications will be unavailable between 8-8:30am with an half hour at risk period afterwards. Alumni channels in MyEd will be affected. Planned
planned

30-Jan-2020
08:30AM - 09:00AM
30 minutes
At risk
Library Alma System and DiscoverEd - at risk - DiscoverEd Search, E-journal

More info
From: 01-Feb-2020 - 10:00PM
To:      02-Feb-2020 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
The ALMA Library system and DiscoverEd, which include DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" between Saturday 1st February 10 pm and 4 am on Sunday 2nd February. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected Planned
planned

HR and Payroll unavailable

More info
04-Feb-2020
08:00AM - 06:00PM
10 hours
Outage
  • HR/Payroll
Tues 4 Feb 8am to 6pm HR and Payroll application will be unavailable, with an at risk period Wed 5 Feb 8am to 10:30 Planned
planned

05-Feb-2020
08:00AM - 10:30AM
2 hours 30 minutes
At risk
Event Booking degraded service (whilst HR & Payroll Unavailable)

More info
04-Feb-2020
08:00AM - 06:00PM
10 hours
Degraded
  • Event Booking
Due to some essential patching, Event Booking will have a degraded service between 08:00 AM, Tuesday 04-Feb-20 — 06:00 PM, Tuesday 04-Feb-20 Planned
planned

EUCLID Client Maintenance Work

More info
05-Feb-2020
06:00AM - 06:20AM
20 minutes
Outage
  • EUCLID
EUCLID will experience a short outage between 06:00 - 06:20 on the 5th of February, Wednesday while essential security patches are applied to the server. The application will also be At Risk between 06:20 and 08:00. Planned
planned

05-Feb-2020
06:20AM - 08:00AM
1 hour 40 minutes
At risk
MyEd At Risk - Regular Server Update

More info
05-Feb-2020
07:00AM - 08:00AM
1 hour
At risk
  • MyEd
MyEd will be at risk over the period of patching - Wednesday, February 5th at 07:00 until 08:00 with another at risk period on Thursday, February 6th at 07:00 until 08:00. Just 3 of the 6 servers are patched at the same time therefore MyEd is marked as at risk. There is the potential risk that users may lose their sessions, but this risk is very low Planned
planned

06-Feb-2020
07:00AM - 08:00AM
1 hour
At risk
SOA, Wiki, IDM and University website at risk - regular server update

More info
05-Feb-2020
07:00AM - 09:00AM
2 hours
At risk
  • ID Management
  • University Website
Due to a regular update of the system the SOA, Wiki, IDM and UoE website services (Live and TEST) will be considered at risk between : 07:00 AM, Wednesday 05-Feb-20 — 09:00 AM, Wednesday 05-Feb-20 Planned
planned

E-Financials Planned Outage

More info
05-Feb-2020
07:00AM - 07:20AM
20 minutes
Outage
  • E-Financials
eFinancials will experience a brief outage between 07:00 - 07:20 on Wednesday 4th of December 2019 while essential security patches are applied to the server. There will also be an At Risk period from 07:20 - 09:00. Planned
planned

05-Feb-2020
07:20AM - 09:00AM
1 hour 40 minutes
At risk
Moodle, JIRA, UoE website search, PURE, Hosted sites outage

More info
05-Feb-2020
08:00AM - 08:20AM
20 minutes
Outage
  • Central Wiki Service
  • Hosted Websites
  • Moodle
  • PURE
Several Linux servers need to be patched. (This includes LIVE, TEST and DEV) The following systems will be unavailable on Wednesday 5th February from 08:00am : Moodle, JIRA, Hosted Websites, PURE and Drupal services Although the outage period will depend on the actual patch and outage period will be around 20 minutes. The application will remain At Risk between 8:20am and 10am Planned
planned

05-Feb-2020
08:20AM - 10:00AM
1 hour 40 minutes
At risk
Worktribe unavailable

More info
05-Feb-2020
05:00PM - 06:00PM
1 hour
Outage
  • Worktribe
Worktribe unavailable, Wednesday 5th February 17:00 - 18:00. Service should be considered at risk until 19:00. Planned
planned

05-Feb-2020
06:00PM - 08:00PM
2 hours
At risk
Fibre maintenance for Royal Edinburgh Hospital

More info
From: 06-Feb-2020 - 10:00PM
To:      07-Feb-2020 - 06:00AM
8 hours
At risk
  • Royal Edinburgh Hospital - Network Connection to EdLAN
Jisc have notified us of scheduled maintenance for the circuit between Appleton Tower - Royal Edinburgh Hospital to replace fibre patch cords. Circuit number 001137 Planned
planned

Library Alma System and DiscoverEd - at risk - DiscoverEd Search, E-journal

More info
From: 08-Feb-2020 - 10:00PM
To:      09-Feb-2020 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
The ALMA Library system and DiscoverEd, which include DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" between Saturday 8th February 10 pm and 4 am on Sunday 9th February. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected Planned
planned

DataStore Upgrade

More info
From: 10-Feb-2020 - 09:00AM
To:      11-Feb-2020 - 05:00PM
1 day 8 hours
At risk
  • User File Store
  • DataStore, Supported Desktop, DataSync
The DataStore, which provides file storage services, will undergo an upgrade on Mon 10 to Tues 11 Feb 2020. Users may experience reduced performance and brief interruptions of access to files between 9am 10 Feb until 5pm 11 Feb. Planned
planned

Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title Time Impact Affected Services Description Planning
GitLab Outage to allow for essential maintenance work

More info
28-Jan-2020
12:00PM - 01:00PM
1 hour
Outage
  • GitLab
Tue 28 Jan 12:00-13:00 outage of GitLab for changes to authentication as required by a Microsoft update. Agreed - Short Notice
Complete
completed-shortNotice

Registration and password change

More info
28-Jan-2020
10:00AM - 10:30AM
30 minutes
Degraded
  • Authentication and Authorisation
Your University Login initial registration and password change facilities will be unavailable on Tue 21 Jan between 10am and 10:30am. Planned
Complete
completed-planned

Routing issues affecting external access from certain edlan ranges

More info
28-Jan-2020
09:20AM - 10:00AM
40 minutes
Degraded
  • Core Network
A routing issue occurred on the following ranges, which includes eduroam and certain areas that uses these ranges . 192.41.103.0 255.255.255.0 192.41.104.0 255.255.248.0 192.41.112.0 255.255.240.0 192.41.128.0 255.255.252 Unplanned
Complete
completed-unplanned

Mini portfolio Application Unavailable

More info
28-Jan-2020
09:15AM - 09:45AM
30 minutes
Outage
  • Mini Portfolio Application
The Mini Portfolio Application has crashed and is unavailable. Unplanned
Complete
completed-unplanned

Can't use Attach files button in Outlook on the web

More info
From: 28-Jan-2020 - 08:00AM
- Ongoing
1 day 9 hours
At risk
  • Office365
Users may be unable to attach files to emails using the Attach button in Outlook on the web. A workaround is to drag and drop the file into the email. Consider instead using OneDrive via your University Office 365 account to share documents with colleagues rather than via emails. Unplanned
unplanned

UniDesk Edinburgh Restart 9PM Monday 27th Jan - Caller lookup intermittent

More info
27-Jan-2020
09:00PM - 09:10PM
10 minutes
Outage
  • UniDesk
The Caller lookup on UniDesk Edinburgh is intermittent. In order to resolve the service will need to be restarted which has been scheduled for tonight 9PM (Monday 27th Jan). Agreed - Short Notice
Complete
completed-shortNotice

ThankQ Intranet/Web Apps Down

More info
27-Jan-2020
11:00AM - Ongoing
10 hours
Outage
  • ThankQ Intranet/Web Apps
ThankQ Intranet/Web Apps Down Unplanned
unplanned

Windows 10 feature update - 1903

More info
From: 27-Jan-2020 - 12:00AM
To:      02-Feb-2020 - 12:00AM
6 days
At risk
  • Supported Windows Desktop
Supported Windows Desktop at risk, from 12:00AM Monday 27th January until 12:00AM Sunday 2nd February. No impact to users expected. Planned
planned

From: 07-Mar-2020 - 12:00AM
To:      20-Mar-2020 - 12:00AM
13 days
At risk
Staff Profile Server 2 (prf-staff2) unplanned restart

More info
From: 26-Jan-2020 - 07:00PM
To:      27-Jan-2020 - 05:00PM
22 hours
Outage
  • Windows Staff Profiles
Staff Profile Server 2 unresponsive. Enterprise Windows team will look to restart it. In its current inaccessible state, it is stopping some staff members logging in to Open Access Lab PCs. Unplanned
Complete
completed-unplanned

Office 365 Calendar

More info
From: 26-Jan-2020 - 11:26AM
- Ongoing
3 days 5 hours 34 minutes
At risk
  • Office365
Office 365 Calendar - Sunday 26th January 11:26 - ongoing - Users may intermittently be unable to update calendar meetings and resource booking. Microsoft are deploying a fix. Unplanned
unplanned

DiscoverEd - at risk

More info
From: 25-Jan-2020 - 10:00PM
To:      26-Jan-2020 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
DiscoverEd, which includes DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" between 22:00 on Saturday 25th and 04:00 on Sunday 26th January. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected Planned
planned

Serengeti unavailable

More info
24-Jan-2020
09:25AM - 09:35AM
10 minutes
Outage
  • Serengeti
Serengeti is currently unavailable Unplanned
Complete
completed-unplanned

PURE Live service outage

More info
23-Jan-2020
06:00PM - 06:15PM
15 minutes
Outage
  • PURE
Pure LIVE service outage – a short period of downtime for Pure LIVE is required in order to apply a fix to the systems settings. The application should be unavailable for 15 minutes and at risk for a further 30 minutes. Agreed - Short Notice
Complete
completed-shortNotice

23-Jan-2020
06:15PM - 06:45PM
30 minutes
At risk
Service Alerts publishing unavailable

More info
23-Jan-2020
02:00PM - 03:00PM
1 hour
Degraded
  • Alerts
Thu 23 Jan 2pm to 3pm Service Alerts can not be published due to upgrade. Planned
planned

eTime Patch/Fix

More info
23-Jan-2020
12:00PM - 12:30PM
30 minutes
Outage
  • eTime
eTime fix is being applied as per the call, I191220-0651 - e-Time Query re Creating New Course Code Agreed - Short Notice
Complete
completed-shortNotice

Network outage at WGH affecting CRC and surrounding areas

More info
From: 23-Jan-2020 - 10:38AM
- Ongoing
8 days 9 hours 22 minutes
Outage
  • Network access
There is currently a network outage at WGH affecting CRC & Rhuematic diseases as a contractor for NHS Lothian has cut through our fibre optic cable. Unplanned
unplanned

Sign-in to Outlook Web

More info
23-Jan-2020
09:00AM - 12:00PM
3 hours
At risk
  • Office365
Microsoft have an advisory that users may be unable to sign in to Outlook on the web. The issue impacts users who do not have Outlook on the web cache only. Users who are currently signed in may not experience any impact. Next update by: Thursday, January 23, 2020, 11:00 AM (11:00 AM UTC) Unplanned
Complete
completed-unplanned

UniDesk Quickcalls degraded service

More info
22-Jan-2020
10:15AM - 11:30AM
1 hour 15 minutes
Degraded
  • UniDesk
  • Quickcalls
Quickcalls users will be unable to create a quick call based on a Registered User. The username lookup gives an API Error. Using the Unregistered User or Anonymous User options may work for some people, but may also give the API error. Unplanned
Complete
completed-unplanned

Deploy small changes to fix Power BI - Projects interaction

More info
22-Jan-2020
10:00AM - 11:00AM
1 hour
At risk
  • Projects website
Wed 22 Jan 2020: Deploy small changes to fix Power BI - Projects interaction, Power BI at risk between 10-11am. Agreed - Short Notice
shortNotice

Eddie Scheduler issues (*new* scheduler)

More info
From: 22-Jan-2020 - 09:00AM
To:      23-Jan-2020 - 05:00PM
1 day 8 hours
Degraded
  • Eddie
**NOTE: this should only affect users who log into the new scheduler at eddie.ecdf.ed.ac.uk*** We are seeing some scheduling issues on the new (Univa) Eddie scheduler with nodes not filling as expected and jobs queuing indefinitely even when requested slots are available. We believe this only affects jobs submitted with the sharedmem parallel environment. We have raised a support call with Univa - in the meantime, users can use the sharedmem_new parallel environment instead. For further info please contact IS.Helpline@ed.ac.uk. Unplanned
Complete
completed-unplanned

Serengeti unavailable

More info
22-Jan-2020
09:00AM - 09:05AM
5 minutes
Outage
  • Serengeti
Serengeti is currently unavailable Unplanned
Complete
completed-unplanned

Essential maintenance to VPN Service

More info
22-Jan-2020
07:00AM - 10:00AM
3 hours
At risk
  • Central VPN Service
Essential maintenance will be performed on the VPN service. Some users who are connected may be disconnected, but should be able to reconnect immediately. Agreed - Short Notice
Complete
completed-shortNotice

Staffmail unavailable

More info
21-Jan-2020
08:30AM - 09:00AM
30 minutes
Degraded
  • Staffmail
Between 08:00 and 08:30 on Tue 21 Jan the Staffmail email service will be unavailable due to server maintenance. Planned
Complete
completed-planned

IDM Processing Failure

More info
21-Jan-2020
08:00AM - 09:00AM
1 hour
Degraded
  • ID Management
IDM Processing failed this morning due to a database connection failure. Unplanned
Complete
completed-unplanned

Wake-on-LAN outage

More info
20-Jan-2020
12:00PM - 12:06PM
6 minutes
Outage
  • Wake-on-LAN
There will be an outage of the Wake-on-LAN service during 12:00 PM - 12:30 PM, Monday 20th Janruary. During this time users will be unable to wake their desktops from sleep. Planned
Complete
completed-planned

Migrate ISVH VMware guests to use 10gbs networking infrastructure

More info
From: 08-Jan-2020 - 09:00AM
To:      17-Jan-2020 - 05:00PM
9 days 8 hours
At risk
  • Virtual Hosting
Virtual Hosting at Risk - Monday 20th January - Friday 31st January - No impact expected for users - please see work summary for more information. Planned
planned

From: 20-Jan-2020 - 09:00AM
To:      31-Jan-2020 - 05:00PM
11 days 8 hours
At risk
eFinancials - Serengeti Service Unavailable

More info
20-Jan-2020
09:00AM - 04:47PM
7 hours 47 minutes
Outage
  • E-Financials
Invoices aren’t showing on eFinancials – through Serengeti, and this will impact a high number of users. It appears to have started this morning. Have been advised that this issue should be fixed soon by the service owners. Unplanned
Complete
completed-unplanned

Easter Bush generator black start testing

More info
From: 18-Jan-2020 - 08:00AM
To:      25-Jan-2020 - 05:00PM
7 days 9 hours
At risk
  • Building power
UoE Estates are carrying out annual generator tests at the following buildings: - EBVC (New Vets School) & Charnock Bradley Building (Easter Bush Innovation Centre) on Sat 18th Jan - EDSCCU on Wed 22nd Jan - Hospital for Small Animals on Sat 25th Jan Agreed - Short Notice
Complete
completed-shortNotice

Accommodation, Catering and Events [ACE] Critical Patching

More info
16-Jan-2020
06:00AM - 06:30AM
30 minutes
At risk
  • Kinetix (KX)
Accommodation, Catering and Events [ACE] require critical patching. The Accommodation, Catering and Events [ACE] applications should be considered 'At Risk' during this time. Planned
Complete
completed-planned

17-Jan-2020
06:00AM - 06:30AM
30 minutes
At risk
RETAIN - Health and Safety system unavailable

More info
16-Jan-2020
12:00PM - 12:05PM
5 minutes
Outage
  • RETAIN
Thursday 16 Jan the RETAIN system (Health and Safety, Biological & Radioactive Services) will be unavailable 12-1pm and at risk for subsequent 3 hours whilst changes are made by service team. Agreed - Short Notice
Complete
completed-shortNotice

16-Jan-2020
01:01PM - 03:00PM
1 hour 59 minutes
At risk
EdWeb Deployment

More info
16-Jan-2020
10:00AM - 01:00PM
3 hours
Outage
  • EdWeb
Regular deployment of drupal security and module updates. Well understood deployment and rollback procedure. This will cause an outage time on January 16th, Thursday at 10:00 until 13:00 with a further at risk period until 17:00. Planned
Complete
completed-planned

16-Jan-2020
01:00PM - 05:00PM
4 hours
At risk
Climate VLE - Users unable to login

More info
16-Jan-2020
10:30AM - Ongoing
2 hours 30 minutes
Degraded
  • Climate VLE
We are aware of an issue with the Climate VLE which is preventing users from logging in. This is currently being investigated. https://www.climate.ed.ac.uk/ Unplanned
Complete
completed-unplanned

Microsoft Planner unavailable

More info
16-Jan-2020
09:00AM - 10:15AM
1 hour 15 minutes
Degraded
  • Office365
Ongoing: Can't access Planner User Impact: Users may be unable to sign in to Planner. Current status: Microsoft is analyzing diagnostic data to determine the source of the issue. Scope of impact: Impact is specific to users served through Europe. Unplanned
Complete
completed-unplanned

Email routing & delivery

More info
15-Jan-2020
08:15AM - 11:00AM
2 hours 45 minutes
At risk
  • Mail Relay
  • Office365
Our email routing & delivery servers are scheduled for a service pack update and should be considered at risk whilst this work completes. Agreed - Short Notice
shortNotice

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