IS Alerts

Currently Open Alerts

Current Alerts

Title Time Impact Affected Services Description Planning
MyEd - email and calendar portlets unavailable

More info
From: 16-Sep-2021 - 11:00AM
- Ongoing
1 day 6 hours
At risk
  • MyEd
Email and Calendar portlets have been stabilised following some disruption between 11:00 and 14:00 on 16/09. Users can use an alternate route of access to email and calendar by logging in at https://outlook.com/ed.ac.uk so the potential for impact is minimised. Portlets are now working, and being monitored. Unplanned
unplanned

Recently Closed Alerts

Recently Closed Alerts

Title Time Impact Affected Services Description Planning
DCC Website update

More info
16-Sep-2021
10:00AM - 10:15AM
15 minutes
Outage
  • DCC Website
DCC Website update C2109-047DCC Website update to allow editing Unplanned
Complete
completed-unplanned

16-Sep-2021
10:15AM - 10:30AM
15 minutes
At risk

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title Time Impact Affected Services Description Planning
Web Central/WebCentral Cad Unavailable

More info
20-Sep-2021
11:00AM - 02:00PM
3 hours
Outage
  • WebCentral
New functionality within Webcentral: Outage Time between 11:00 AM and 02:00 PM, on Monday 20-Sep-21. Planned
planned

WorkTribe Maintenance

More info
21-Sep-2021
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe will be at risk from 05:30 PM — 06:30 PM, Tuesday 21st September. There will then be an outage from 05:30 PM — 06:30 PM, Thursday 23rd September. Planned
planned

23-Sep-2021
05:30PM - 06:30PM
1 hour
Outage
Accommodation, Catering and Events [ACE] Critical Patching

More info
23-Sep-2021
06:00AM - 06:30AM
30 minutes
At risk
  • Kinetix (KX)
Due to server work, Accommodation, Catering and Events [ACE] applications will face an 'At Risk' period for critical patching from 6:00AM to 6:30AM on both Thursday 23rd and Friday 24th September Planned
planned

24-Sep-2021
06:00AM - 06:30AM
30 minutes
At risk
Virtual Hosting degraded Service

More info
28-Sep-2021
08:00AM - 05:00PM
9 hours
Degraded
  • Virtual Hosting
Upgrade VMware NSX in VMware Metro Stretch Cluster environment in order to address a known functionality issue and apply latest security, functionality and bug fixes. Degraded Service Time between 08:00 AM and 05:00 PM on Tuesday, 28-Sep-21 Planned
planned

Pure Unavailable

More info
29-Sep-2021
09:00AM - 02:00PM
5 hours
Outage
  • PURE
Pure upgrade to next version v5.21.2, users should not access during the upgrade. Outage Time between 09:00 AM and 02:00 PM, on Wednesday 29-Sep-21. At Risk Time between 02:00 PM and 05:00 PM on Wednesday 29-Sep-21. Planned
planned

29-Sep-2021
02:00PM - 05:00PM
3 hours
At risk
PURE Update

More info
29-Sep-2021
09:00AM - 11:59PM
14 hours 59 minutes
Degraded
  • PURE
There may be a degraded service to users of the portal whilst it is updating following software upgrade. Degraded Service Time between 09:00 AM and 11:59 PM, on Wednesday 29-Sep-21 and between 12:00 AM and 09:00 AM, on Thursday 30-Sep-21. Planned
planned

30-Sep-2021
12:00AM - 09:00AM
9 hours
Degraded
Hugh Robson Building - Network Migration

More info
30-Sep-2021
08:00AM - 05:00PM
9 hours
At risk
  • Core Network
There will be shorts periods (2-5 minutes) of network outage on a per vlan basis, during the at risk period. At Risk Time between 08:00 AM and 05:00 PM, on Thursday 30-Sep-21. Planned
planned

Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title Time Impact Affected Services Description Planning
Web Central / cad Unavailable

More info
15-Sep-2021
02:42PM - 02:48PM
6 minutes
Outage
  • WebCentral
I210915-2338 - Web Central - Issues when reporting WRs - Restart required. Agreed - Short Notice
Complete
completed-shortNotice

EBIS Online, Web Central , Acrhibus unavailable

More info
15-Sep-2021
11:30AM - 11:40AM
10 minutes
Outage
  • EBIS
  • WebCentral
  • Archibus
I210915-1371 - EBISLIVE - Blocking Sessions - EBISINTAPIUSER Restart of DB was required to fix. Unplanned
Complete
completed-unplanned

Collaborate - Problems opening files

More info
15-Sep-2021
09:00AM - 10:00AM
1 hour
Degraded
  • Collaborate Ultra
Blackboard identified an issue on their systems which resulted in temporary problems opening uploaded files within a Collaborate session. This has now been resolved for sessions started after 10am. Unplanned
unplanned

Blogs.ed.ac.uk Service Unavailable

More info
14-Sep-2021
03:40PM - 04:30PM
50 minutes
Outage
  • Academic Blogging
The blogs.ed.ac.uk service is currently unavailable, users cannot access or view content hosted on this platform. We are currently investigating the root cause of this. Unplanned
Complete
completed-unplanned

Web Central Unavailable

More info
13-Sep-2021
04:45PM - 04:55PM
10 minutes
Outage
  • WebCentral
I210913-2616 - Issues with WebCentral Live on Ease - Restart required. Agreed - Short Notice
Complete
completed-shortNotice

UniDesk Edinburgh Call Searching unavailable

More info
From: 13-Sep-2021 - 08:00AM
To:      14-Sep-2021 - 09:30AM
1 day 1 hour 30 minutes
Degraded
  • UniDesk
The Call Search functionality on UniDesk Edinburgh is currently unavailable. Other Search criteria are working (Changes, Problem, etc). TOPdesk are investigating and will rectify as soon as possible. Partial workarounds include: - Use the Caller Card function to look at the call history of a particular user. - Compile a Selection to look for terms used in brief descriptions or action fields. https://www.wiki.ed.ac.uk/display/UsingUniDesk/How+to+-+Create+a+new+selection Unplanned
Complete
completed-unplanned

Alma at risk

More info
11-Sep-2021
09:00PM - 11:00PM
2 hours
At risk
  • DiscoverEd
  • Electronic Journals
  • Resource Lists
The ALMA Library system which runs DiscoverED, Resource Lists; Electronic Journals, and Library self services (including DiscoverEd patron account), will be considered "at risk" between 21:00 and 23:00 on Saturday 11th September while a monthly system upgrade is being applied. Planned
Complete
completed-planned

Collaborate through MyEd at risk

More info
From: 09-Sep-2021 - 12:00AM
To:      11-Sep-2021 - 12:00PM
2 days 12 hours
Outage
  • Collaborate Ultra
Collaborate was unavailable through MyEd from morning of the 8th of September until noon on the 11th of September. We believe the issue has now been resolved but will be monitoring the service carefully over the rest of the weekend and throughout Welcome Week and the first week of semester. Unplanned
Complete
completed-unplanned

From: 11-Sep-2021 - 12:00PM
To:      13-Sep-2021 - 10:15AM
1 day 22 hours 15 minutes
At risk
People & Money Maintenance

More info
From: 10-Sep-2021 - 09:00PM
To:      11-Sep-2021 - 02:00AM
5 hours
Outage
  • People and Money
People & Money application will be patched by vendor. The application will be unavailable to users. Agreed - Short Notice
shortNotice

WorkTribe Maintenance

More info
07-Sep-2021
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe will be at risk from 05:30 PM — 06:30 PM, Tuesday 7th September 2021. There will then be an outage from 05:30 PM — 06:30 PM, Thursday 9th September 2021. Planned
Complete
completed-planned

09-Sep-2021
05:30PM - 06:30PM
1 hour
Outage
Insurance Application unavailable

More info
07-Sep-2021
11:00AM - 11:15AM
15 minutes
Outage
  • Insurance
Insurance application to be deployed using Bamboo to apply changes as per call I210816-0272. Cancelled
cancelled

EdPrintPull - MobilityPrint server issue

More info
07-Sep-2021
10:30AM - 04:58PM
6 hours 28 minutes
Degraded
  • Personal Print Copy and Scan
An issue with the HTTP server component of the EdPrint MobilityPrint service was preventing some connections being made to it, which stopped the print queue being added on new clients and prevented some people from printing the the queue. Unplanned
unplanned

Office365 Account Provisioning Delay

More info
07-Sep-2021
07:40AM - 12:15PM
4 hours 35 minutes
Outage
  • Office365 Account Provisoning
The Office365 Provisioner is currently failing to process account inserts and update notifications to Office365. Investigation is under way. Update: 12:19 Cause traced to an invalid visitor email aliias. Issue resolved. Unplanned
Complete
completed-unplanned

Deploy changes to DCC Website

More info
06-Sep-2021
04:00PM - 04:10PM
10 minutes
Outage
  • DCC Website
There will be an outage of the DCC website between 04:00 PM — 04:10 PM on Monday 6th September and should be considered at risk between 04:10 PM — 04:30 PM on Monday 6th September Planned
planned

06-Sep-2021
04:10PM - 04:30PM
20 minutes
At risk
Maintenance of the University Website Search Function

More info
06-Sep-2021
12:00PM - 01:00PM
1 hour
At risk
  • University Website Search Function
The University Website Search provider; Squiz, will perform emergency maintenance work to enable a new piece of software known as "flowtrackd", which will further strengthen Squiz's ability to automatically detect and mitigate TCP-based DDoS attacks. At Risk Time between 12:00 PM and 01:00 PM, on Monday 06-Sep-21 Planned
Complete
completed-planned

Event Booking outage - 10:00-10:05 Mon 6th Sept

More info
06-Sep-2021
10:00AM - 10:05AM
5 minutes
Outage
  • Event Booking
Event Booking requires a minor code change to resolve an underlying issue with the Attendance Recorder App. The outage will last 5 minutes from 10:00 and the service will be at risk until 10:30. Unplanned
Complete
completed-unplanned

06-Sep-2021
10:05AM - 10:30AM
25 minutes
At risk
EBIS Online unavailable

More info
03-Sep-2021
03:45PM - 03:50PM
5 minutes
Outage
  • EBIS
EBIS Unavailable - Estates CF2018 intance restart required Unplanned
Complete
completed-unplanned

Event Booking Attendance Recorder outage - 10mins from 10:00AM

More info
02-Sep-2021
10:00AM - 11:00AM
1 hour
Outage
  • Event Booking
The Event Booking Attendance Recorder app does not function and requires an update. A code fix will be deployed at 10:00AM on Thursday 2nd September. The Attendance Recorder app will be unavailable for 10 minutes and will be At Risk for 30 mins. Event Booking itself will not be impacted by the change. Unplanned
Complete
completed-unplanned

02-Sep-2021
11:00AM - 12:00PM
1 hour
At risk
Collaborate Maintenance

More info
02-Sep-2021
10:10AM - 10:40AM
30 minutes
At risk
  • Collaborate Ultra
We will be performing a configuration change to Collaborate Ultra in MyEd and Moodle during the dates and times listed below: Start Time - Thursday, September 2nd, 2021, 10:10 GMT End Time - Thursday, September 2nd, 2021, 10:40 GMT Collaborate Ultra users should not experience any interruption of service during this maintenance window. Unplanned
Complete
completed-unplanned

SRT Router Change

More info
02-Sep-2021
08:00AM - 04:30PM
8 hours 30 minutes
Degraded
  • Core Firewall
Replacing the existing SRT routers with new routers. Replacement will happen in each data-centre one at a time with no loss of service. Degraded Service Time between 08:00 AM and 04:30 PM, on Thursday, 2nd-Sept-21, affecting Main Library and 27-29 George Sq Planned
Complete
completed-planned

MyED at risk

More info
01-Sep-2021
07:00AM - 08:00AM
1 hour
At risk
  • MyEd
MyEd will be at risk from 07:00 AM to 08:00 AM on Wednesday 1st September and Thursday 2nd September 2021 due to a period of patching. Just 3 of the 6 servers are patched at the same time so therefore MyEd is marked as at risk. There is the potential risk that users may lose their sessions, but this risk is very low. Planned
planned

02-Sep-2021
07:00AM - 08:00AM
1 hour
At risk
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