The University of Edinburgh | IS Alerts

Currently Open Alerts

Current Alerts

Title	Time	Impact	Affected Services	Description	Planning
Committees Intranet update issue More info	From: 05-May-2020 - 04:00PM - Ongoing	206 days 2 hours Degraded	Committees	Committees Intranet users may find that their Committees appear to remove their Papers from the site: https://www.committees.ed.ac.uk/ This appears to be a random intervals and they will appear again after one of the next site updates.	Unplanned
Eleanor Openstack being upgraded More info	From: 23-Nov-2020 - 09:00AM To:      27-Nov-2020 - 05:00PM	4 days 8 hours At risk	Eleanor	Work will be carried out during the week of 23rd November to update Eleanor and should be considered 'at risk'. This should not affect any running virtual machines but at various points the connection to the Horizon interface will be unavailable and during those times users will be unable to create new VMs, or start/alter existing ones	Planned
Upgrade servers to CF2018 from CF11 More info	25-Nov-2020 11:00AM - 05:00PM	6 hours At risk	PSO and Student MyEd	On Wednesday the 25th of November an upgrade to CF2018 from CF11 on servers - APPS in this deployment are PSO and Student MyEd. This service should be considered 'at-risk' until 5pm on Thursdayday the 26th of November.	Planned
	26-Nov-2020 11:00AM - 05:00PM	6 hours At risk
Continuing the upgrade to CF2018 from CF11 More info	25-Nov-2020 11:00AM - 05:00PM	6 hours At risk	PSO and Student MyEd channel	Continuing the upgrade to CF2018 from CF11 - APPS in this deployment are 24 Nov PSO and Student MyEd channel	Planned
	26-Nov-2020 11:00AM - 05:00PM	6 hours At risk

Recently Closed Alerts

Recently Closed Alerts

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
The BLOGS database will be unavailable on 28/11/20 while its migrated to a More info	28-Nov-2020 10:00AM - 05:00PM	7 hours Outage	Virtual Hosting Academic Blogging service (blogs.ed.ac.uk)	The BLOGS database is being migrated from its current Physical server and will be getting migrated to a Virtual Environment. Due to the size of the Database its anticipated the transfer will take around 6 hours to complete. While this work is being carried out there will be no access to update Blogs	Planned
Eddie storage being upgraded More info	From: 30-Nov-2020 - 09:00AM To:      02-Dec-2020 - 05:00PM	2 days 8 hours At risk	eddie	The Eddie parallel file storage system needs to have an update to the base operating system applied. This can be done without downtime or affecting any services. The storage should be considered "at risk" for the duration of the work but expectation is that impact is nil. This only affects the Eddie storage and no other systems are affected.	Agreed - Short Notice
STACK server storage upgrade More info	30-Nov-2020 11:00AM - 01:00PM	2 hours Outage	STACK mathematics online assessment website	Additional storage space will be added to the logical volume on the STACK virtual server moodle2.	Agreed - Short Notice
	30-Nov-2020 01:00PM - 05:00PM	4 hours At risk
FTP and Archive services out of service for 30 minutes due to OS upgrade. More info	01-Dec-2020 11:30AM - 12:30PM	1 hour Outage	FTP and Archive	FTP and Archive services out of service for 30 minutes due to OS upgrade. Description of Work: These services will be migrated to new VMs	Planned
	01-Dec-2020 12:30PM - 05:00PM	4 hours 30 minutes At risk
WorkTribe Maintenance and Auto Patching More info	01-Dec-2020 05:30PM - 06:30PM	1 hour At risk	Worktribe	WorkTribe application will automatically be patched by vendor. LIVE will be patched to the latest release. Users will be unable to access the application whilst patching is in progress. This is an 'autopatch' by the vendor.	Planned
	03-Dec-2020 05:30PM - 06:30PM	1 hour Outage
EUCLID Outage More info	02-Dec-2020 06:00AM - 06:20AM	20 minutes Outage	EUCLID web	EUCLID will be unavailable to users on Wednesday 2nd December 06:00 AM — 06:20 AM. It should then be considered at risk from 06:20 AM — 08:00 AM that same day.	Planned
	02-Dec-2020 06:20AM - 08:00AM	1 hour 40 minutes At risk
Perimeter Firewall - Essential Maintenance More info	02-Dec-2020 06:30AM - 08:30AM	2 hours At risk	Perimeter Firewall	The Perimeter Firewall will be at risk on Wednesday 2nd December 06:30 AM — 08:30 AM.	Planned
MyED at Risk More info	02-Dec-2020 07:00AM - 08:00AM	1 hour At risk	MyEd	MyED will be considered at risk on Wednesday 2nd December 07:00 AM — 08:00 AM. It will then be at risk again on Thursday 3rd December 07:00 AM — 08:00 AM.	Planned
	03-Dec-2020 07:00AM - 08:00AM	1 hour At risk
SOA, Wiki, IDM, Event Booking and University website at risk More info	02-Dec-2020 07:00AM - 09:00AM	2 hours At risk	Event Booking ID Management University Website	SOA, Wiki, IDM, Event Booking and University website are all at risk on Wednesday 2nd December 07:00 AM — 09:00 AM.	Planned
E-Financials Outage More info	02-Dec-2020 07:00AM - 07:20AM	20 minutes Outage	E-Financials	E-Financials will be unavailable to users on Wednesday 2nd December 07:00 AM — 07:20 AM. It should then be considered at risk from 07:20 AM — 09:00 AM that same day.	Planned
	02-Dec-2020 07:20AM - 09:00AM	1 hour 40 minutes At risk
Moodle, JIRA, UoE website search, PURE, Hosted sites Unavailable More info	02-Dec-2020 08:00AM - 08:20AM	20 minutes Outage	Central Wiki Service Hosted Websites Moodle PURE	Moodle, JIRA, UoE website search, PURE, Hosted sites will all be unavailable on Wednesday 2nd December 08:00 AM — 08:20 AM. They should then be considered at risk from 08:20 AM — 10:00 AM that same day.	Planned
	02-Dec-2020 08:20AM - 10:00AM	1 hour 40 minutes At risk
Library Alma System and DiscoverEd - at risk - DiscoverEd Search, E-journal More info	From: 05-Dec-2020 - 10:00PM To:      06-Dec-2020 - 04:00AM	6 hours At risk	DiscoverEd Electronic Journals	The ALMA Library system and DiscoverEd, which include DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" between Saturday 5th December 10 pm and 4 am on Sunday 6th December. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected	Planned
Black Start testing of the backup power systems in the Mary Somerville data More info	07-Dec-2020 08:00AM - 12:00PM	4 hours At risk	Services using the Mary Somerville datacentre at JCMB	Staff from Information Services and Estates will conduct a "Black Start" test of the backup power infrastructure in the Appleton Tower datacentre. A simulated failure of mains electrical power will be carried out to ensure that the backup Uninterruptible Power Supply, generator, and switching mechanisms are functioning correctly. The datacentre will run on backup power for three hours, allowing staff to monitor the performance of the generator. During the time of the test, staff from Estates, IT Infrastructure and the generator supplier will be onsite to monitor the systems involved, and back out in the event of any problem occurring. During the time on test, disruption to service would require a failure of both the generator and Uninterruptible Power Supply. Staff will be on hand to restore mains power in the event of any problem.	Planned
Euclid unavailable due to database upgrade More info	07-Dec-2020 12:00PM - 05:00PM	5 hours Outage	EUCLID web EUCLID Client, EUGEX reporting and interfaces, PG Application Page, Personal Tutors	SITS Oracle database (STAR) will be upgraded to v12.2. This is required ahead of the next SITS software upgrade for service to remain supported. Provisional date to be agreed with the business	Planned
	From: 07-Dec-2020 - 05:00PM To:      08-Dec-2020 - 05:00PM	1 day At risk
Pure unavailable More info	08-Dec-2020 09:00AM - 02:00PM	5 hours Outage	PURE	Tue 8 December 09:00-14:00 Pure will be unavailable due to upgrade, do not use at this time, with subsequent 'at risk' period 14:00-17:00	Planned
	08-Dec-2020 02:00PM - 05:00PM	3 hours At risk
EDWeb Database being migrated from Physical to Virtual Environments More info	08-Dec-2020 10:00AM - 03:00PM	5 hours Degraded	EdWeb	The Edweb database will be taken down while it is migrated from a Physical Environment to a Virtual Environment.	Planned

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Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
HR & Payroll Unavailable More info	25-Nov-2020 09:00AM - 01:30PM	4 hours 30 minutes Outage	HR/Payroll	HR and Payroll will be unavailable between 09:00 and 13:30 on Wednesday the 25th of November. The application should be considered At Risk till 15:30.	Planned Complete
	25-Nov-2020 01:30PM - 03:30PM	2 hours At risk
Upgrade servers to CF2018 from CF11 More info	25-Nov-2020 11:00AM - 05:00PM	6 hours At risk	PSO and Student MyEd	On Wednesday the 25th of November an upgrade to CF2018 from CF11 on servers - APPS in this deployment are PSO and Student MyEd. This service should be considered 'at-risk' until 5pm on Thursdayday the 26th of November.	Planned
	26-Nov-2020 11:00AM - 05:00PM	6 hours At risk
Continuing the upgrade to CF2018 from CF11 More info	25-Nov-2020 11:00AM - 05:00PM	6 hours At risk	PSO and Student MyEd channel	Continuing the upgrade to CF2018 from CF11 - APPS in this deployment are 24 Nov PSO and Student MyEd channel	Planned
	26-Nov-2020 11:00AM - 05:00PM	6 hours At risk
MyEd 'At Risk' More info	25-Nov-2020 10:00AM - 01:00PM	3 hours At risk	MyEd	Deployment of eRecruitment Portlet. A MyEd rolling restart will be required. MyEd will be considered 'At Risk' from 10am till 1pm. I201118-1017Message on MyEd eRecruitment Portlet	Agreed - Short Notice Complete
Event Booking may have a degraded service whilst HR & Payroll Unavailable More info	25-Nov-2020 09:00AM - 01:30PM	4 hours 30 minutes Degraded	Event Booking	Event Booking will have a degraded service while the outage for HR and Payroll is not available between 09:00 and 13:30 on Wednesday the 25th of November	Planned Complete
Cumulative update to On Premise Mail Routing Servers More info	25-Nov-2020 08:10AM - 08:45AM	35 minutes At risk	Mail Relay Office365	Latest update by Microsoft is being deployed to our on premise Microsoft Exchange servers which are used to route email internally. There is no change to user mailboxes which are hosted by Microsoft in Office 365 and no disruption to service envisaged with the update but the mail routing service should be considered at risk whilst the work takes place.	Agreed - Short Notice
Worktribe unavailable during upgrade More info	24-Nov-2020 06:00PM - 07:30PM	1 hour 30 minutes Outage	Worktribe	Worktribe will be unavailable during an upgrade on Tuesday the 24th of November between 6 pm and 7:30 pm and should be considered at risk until 10 am on Wednesday the 25th of November.	Planned Complete
	From: 24-Nov-2020 - 07:30PM To:      25-Nov-2020 - 10:00AM	14 hours 30 minutes At risk
Failover and failback of load balancer services More info	24-Nov-2020 07:00PM - 08:00PM	1 hour Degraded	Load Balancers	We will failover services between the load balancers at our two datacentres and back again to resolve an ongoing issue with the SeatEd service. This will be mostly transparent to all users except people connected through the Remote Desktop gateways. They will see short interruptions to service as their clients are forced to reconnect.	Agreed - Short Notice Complete
Academic Blogging Service Degraded More info	24-Nov-2020 04:30PM - 05:30PM	1 hour Degraded	Academic Blogging	Currently the Academic Blogging Service Blogs.ed is experiencing slowness causing increased loading times and is considered degraded.	Unplanned Complete
	From: 24-Nov-2020 - 05:30PM To:      25-Nov-2020 - 09:00AM	15 hours 30 minutes At risk
Intermittent email delays More info	From: 24-Nov-2020 - 03:00PM To:      25-Nov-2020 - 09:00AM	18 hours Degraded	Office365 Staffmail	Due to demand on the service users may find that mail messages are intermittently delayed. The delays are currently up to an hour. Given the intermittent nature of the issue we suggest using other collaborative tools such as Microsoft Teams for urgent messages.	Unplanned Complete
Error message shown when logging in More info	24-Nov-2020 12:40PM - 01:10PM	30 minutes Degraded	Media Hopper Create	When trying to log in to Media Hopper Create an error message may be seen and the login will fail. Media Hopper Create content added to a course page in Learn or Moodle may also show an error message. The supplier for the service have identified the cause of this issue and are working to resolve this now. UPDATE AT 12:10: The supplier for the service have resolved this issue. We will continue to monitor the service along side the supplier.	Unplanned Complete
	24-Nov-2020 01:10PM - 05:00PM	3 hours 50 minutes At risk
Kx Bed & Booking Web site Unavailable More info	24-Nov-2020 09:00AM - 09:30AM	30 minutes Outage	Kx Bed & Booking Web site	Upgrade B&B/Bedbooker to v.2020.1 to resolve timeout issue with BedBooker service.	Planned Complete
	24-Nov-2020 09:30AM - 10:00AM	30 minutes At risk
Edinburgh UniDesk upgrade More info	From: 20-Nov-2020 - 05:00PM To:      23-Nov-2020 - 03:45PM	2 days 22 hours 45 minutes Outage	UniDesk	Edinburgh UniDesk upgrade - FURTHER UPDATE: testing work continues, estimated time for service being restored is 13:30. UPDATE: Unidesk still being tested, estimated time for service being restored is 12:00. Description of Work: Edinburgh UniDesk will be upgraded on Friday 20th November. The Operator interface, Self Service Portal and Quick Calls will be offline from 17:00. The upgrade is taking place over a weekend to minimise impact as far as possible. The service will be restored at 10:30 on Monday 23rd November or sooner if possible.	Planned Complete
	23-Nov-2020 03:45PM - 05:00PM	1 hour 15 minutes At risk
Core Router - Partial reboot More info	23-Nov-2020 11:00AM - 11:10AM	10 minutes At risk	Authentication and Authorisation Core Application Storage MyEd University Website User File Store	To stabilise performance, one half of the kb9 router will be rebooted. Most connections are dual homed between the two half's so should be unaffected	Agreed - Short Notice Complete
Domain Controller Hardware Replacement More info	From: 16-Nov-2020 - 09:00AM To:      17-Nov-2020 - 05:00PM	1 day 8 hours Degraded	Authentication and Authorisation	On Monday at 09:00 AM 16th of November to Tuesday 05:00 PM the 17th of November and Monday 09:00 AM, 23rd of November 05:00 PM to Tuesday the 24th of November an AD Domain controller hardware replacement will take place. The service is highly available so should not be affected but still should be considered at risk.	Planned Complete
	From: 23-Nov-2020 - 09:00AM To:      24-Nov-2020 - 05:00PM	1 day 8 hours Degraded
Eleanor Openstack being upgraded More info	From: 23-Nov-2020 - 09:00AM To:      27-Nov-2020 - 05:00PM	4 days 8 hours At risk	Eleanor	Work will be carried out during the week of 23rd November to update Eleanor and should be considered 'at risk'. This should not affect any running virtual machines but at various points the connection to the Horizon interface will be unavailable and during those times users will be unable to create new VMs, or start/alter existing ones	Planned
Network disruption impacting SeatED application and login & drive access. More info	22-Nov-2020 09:25AM - 03:29PM	6 hours 4 minutes Outage	Central Wiki Service Core Network EBIS EdWeb E-Financials EUCLID web Event Booking Hosted Websites Learn Moodle MyEd PURE Reporting + Analytics (BI Suite) Timetabling UniDesk User File Store Worktribe	Update: Ongoing disruption to Easter Bush campus services and to the following - Login times to supported desktop - access to network drives - SeatED application unavailable - some network slowness, particularly at Easter Bush. Our Major Incident team has reconvened and we are performing further root cause to help resolve these issues. From 09:25 on Sunday we experienced a Major Incident affecting the network to all core services and onsite network to Main Library, Easter Bush and Pollock Halls. Issue resolved as on 15:30 however network remains at risk until 10:00 on Monday so that we can better understand the root cause.	Unplanned
	From: 22-Nov-2020 - 03:30PM To:      24-Nov-2020 - 12:30PM	1 day 21 hours At risk
DiscoverEd - at risk - DiscoverEd Search, E-journals; self service (renew, More info	From: 21-Nov-2020 - 10:00PM To:      22-Nov-2020 - 04:00AM	6 hours Outage	DiscoverEd Electronic Journals	DiscoverEd, which includes DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" between Saturday November 21st 10 pm and 4 am on Sunday 22nd November. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected	Planned Complete
People & Money Unavailable More info	From: 20-Nov-2020 - 09:00PM To:      21-Nov-2020 - 05:00AM	8 hours Outage	People & Money	The People & Money service (including vacancies) will be unavailable from 9am Friday 20th November until 5am Saturday 21st November while the 20D Quarterly Update from Oracle is applied. This upgrade is applied universally to all Oracle clients. No-one will be able to access the People & Money system during the upgrade times.	Planned
IS Applications - Nexus Software Repository Security Patching More info	20-Nov-2020 10:30AM - 12:00PM	1 hour 30 minutes Outage	Nexus	Short outage of IS Applications - Nexus Software Repository for Security Patching	Agreed - Short Notice Complete
	20-Nov-2020 12:00PM - 05:00PM	5 hours At risk
Xcel Uploader unavailable - restart required More info	20-Nov-2020 11:20AM - 11:45AM	25 minutes Outage	Xcel Uploader	XCel Uploader unavailable to users. Restart of the application fixed the issue.	Unplanned Complete
Accommodation, Catering and Events [ACE] Critical Patching More info	19-Nov-2020 06:00AM - 06:30AM	30 minutes At risk	Kinetix (KX)	Accommodation, Catering and Events [ACE] require critical patching. The Accommodation, Catering and Events [ACE] applications should be considered 'At Risk' during this time.	Planned Complete
	20-Nov-2020 06:00AM - 06:30AM	30 minutes At risk
WorkTribe Maintenance and Auto Patching More info	17-Nov-2020 05:30PM - 06:30PM	1 hour At risk	Worktribe	WorkTribe application will automatically be patched by vendor. LIVE will be patched to the latest release. Users will be unable to access the application whilst patching is in progress. This is an 'autopatch' by the vendor.	Planned
	19-Nov-2020 05:30PM - 06:30PM	1 hour Outage
Web Central CAD Unavailable More info	18-Nov-2020 12:30PM - 12:45PM	15 minutes Outage	WebCentral Web Central	Web Central CAD Unavailable	Unplanned Complete
Web Central Unavailable More info	18-Nov-2020 08:30AM - 09:45AM	1 hour 15 minutes Outage	WebCentral Web Central	Web Central Unavailable	Unplanned Complete
EUCLID At Risk More info	17-Nov-2020 11:00AM - 12:00PM	1 hour At risk	EUGEXGEN is a data feed providing EUCLID database data to Schools and Departments of the University.	EUGEXGEN is a data feed providing EUCLID database data to Schools and Departments of the University. There is a minor change being made on between 11 am and 12 am on Tuesday the 17th of November. Although no service disruption is expected it should be considered at risk during this period.	Planned Complete
Problem Accessing Web Resources When Connected to IPSec VPN More info	17-Nov-2020 07:35AM - 10:40AM	3 hours 5 minutes Degraded	Web resources/apps	CIS are investigating reports of issues from users unable to access web resources when connected to the IPSec VPN	Unplanned Complete
OneTrust Scheduled Maintenance More info	From: 12-Nov-2020 - 09:00PM To:      13-Nov-2020 - 01:00AM	4 hours Outage	OneTrust	OneTrust will undergo scheduled maintenance on the following date/time: 12/11/2020 21:00 13/11/2020 01:00	Unplanned Complete
Collaborate Outage More info	12-Nov-2020 12:00AM - 04:00AM	4 hours Outage	Collaborate Ultra	There will be an outage of Collaborate Ultra from 12:00 — 04:00 AM on Thurday 12th November. It should then be considered at risk from 04:00 AM — 05:00 AM that same day.	Planned
	12-Nov-2020 04:00AM - 05:00AM	1 hour At risk

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