The University of Edinburgh | IS Alerts

Currently Open Alerts

Current Alerts

Title	Time	Impact	Affected Services	Description	Planning
Windows Patching More info	From: 22-May-2019 - 12:00AM To:      24-May-2019 - 12:00PM	2 days 12 hours At risk	ITI Managed Windows Server Systems	Monthly Microsoft Patching Process. Windows 2016 & 2019 servers will be patched over 2 weeks - further details in alert.	Planned
	From: 29-May-2019 - 12:00AM To:      31-May-2019 - 12:00PM	2 days 12 hours At risk
Accommodation, Catering and Events [ACE] Critical Patching More info	23-May-2019 06:00AM - 06:30AM	30 minutes At risk	Kinetix (KX)	Due to server work, Accommodation, Catering and Events [ACE] applications will face an 'At Risk' period for critical patching between 06:00 AM and 06:30 AM on both Thursday 23rd May and Friday 24th May.	Planned
	24-May-2019 06:00AM - 06:30AM	30 minutes At risk
WebCentralCAD - outage More info	24-May-2019 12:00PM - 12:30PM	30 minutes Outage	WebCentral webcentralcad only	WebCentralCAD restart required for the Building Operations |On Demand Work | Service Desk Manager | Manage Service Level Agreements in order for reports to display correcty.	Agreed - Short Notice
JHB Labs & CRC at WGH network outage More info	From: 24-May-2019 - 05:00PM To:      27-May-2019 - 09:00AM	2 days 16 hours Outage	All network access	As part of the handover of the JHB Labs at WGH back to NHS Lothian, the data rack within there is being moved. There will be no access to the University data network in CRC & Rheumatic Diseases from late Friday afternoon until early Monday morning.	Agreed - Short Notice

Recently Closed Alerts

Recently Closed Alerts

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
Central Authorisation Service - at risk More info	From: 28-May-2019 - 09:00AM To:      29-May-2019 - 05:00PM	1 day 8 hours At risk	Authentication and Authorisation DiscoverEd Electronic Journals Event Booking Lecture Recording Moodle Office365 Timetabling UniDesk WebCentral Pebblepad,Sciquest,Datavault,TopHat,Provet,Lynda, Online Print Credit,Student Payment Channel,	Central Authorisation Service - at risk, Tuesday 28th May 09:00 - 17:00. We will be migrating the Central Authorisation servers from physical servers to virtual servers.	Planned
Windows Patching More info	From: 22-May-2019 - 12:00AM To:      24-May-2019 - 12:00PM	2 days 12 hours At risk	ITI Managed Windows Server Systems	Monthly Microsoft Patching Process. Windows 2016 & 2019 servers will be patched over 2 weeks - further details in alert.	Planned
	From: 29-May-2019 - 12:00AM To:      31-May-2019 - 12:00PM	2 days 12 hours At risk
Worktribe - outage More info	30-May-2019 05:30PM - 08:30PM	3 hours Outage	Worktribe	Worktribe being upgraded to latest version on Thursday 30th of May 05:30 PM - 08:30 PM. Considered at risk until Friday 31st of May at 09:00 AM.	Planned
	From: 30-May-2019 - 08:30PM To:      31-May-2019 - 09:00AM	12 hours 30 minutes At risk
Library Alma System and DiscoverEd - at risk More info	From: 01-Jun-2019 - 10:00PM To:      02-Jun-2019 - 04:00AM	6 hours At risk	DiscoverEd Electronic Journals	The ALMA Library system and DiscoverEd, which include DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" between Saturday 1st June 10 pm and 4 am on Sunday 2nd June. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected	Planned
DataStore service interruption More info	From: 03-Jun-2019 - 09:00AM To:      07-Jun-2019 - 05:00PM	4 days 8 hours At risk	User File Store DataStore	Access to DataStore may be affected for brief intervals during 3rd to 7th June	Planned
Personal, Print, Copy & Scan, Online Print Credit, managepPrint unavailable More info	04-Jun-2019 08:00AM - 10:00AM	2 hours Outage	Personal, Print, Copy and Scan, Online Print Credit, managePrint	Personal, Print, Copy & Scan, Online Print Credit, managepPrint unavailable on Tuesday 4th of June, between 08:00 AM - 10:00 AM. Considered at risk until 12:00 PM.	Planned
	04-Jun-2019 10:00AM - 12:00PM	2 hours At risk
EUCLID outage - at risk More info	05-Jun-2019 06:00AM - 06:20AM	20 minutes Outage	EUCLID	EUCLID client maintenance work, service at risk on Wednesday 5th of June between 06:00 AM - 06:20 AM. Considered to be at risk until 08:00 AM.	Planned
	05-Jun-2019 06:20AM - 08:00AM	1 hour 40 minutes At risk
MyEd, Learn, SOA, wiki and University website at risk More info	05-Jun-2019 07:00AM - 09:00AM	2 hours At risk	ID Management Learn MyEd University Website	These services are considered to be at risk on Wednesday 5th of June between 07:00 AM - 09:00 AM.	Planned
E-Financials planned outage More info	05-Jun-2019 07:00AM - 07:20AM	20 minutes Outage	E-Financials	E-Financials planned outage on Wednesday 5th of June, between 07:00 AM - 07:20 AM. Considered to be at risk until 09:00 AM.	Planned
	05-Jun-2019 07:20AM - 09:00AM	1 hour 40 minutes At risk
Moodle, JIRA, UoE website search, PURE, Hosted sites outage More info	05-Jun-2019 08:00AM - 08:20AM	20 minutes Outage	Central Wiki Service Hosted Websites Moodle PURE	These services will be unavailable on Wednesday 5th of June between 08:00 AM - 08:20 AM. Considered to be at risk until 10:00 AM.	Planned
	05-Jun-2019 08:20AM - 10:00AM	1 hour 40 minutes At risk

Click here to view complete list of all future alerts

Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title	Time	Impact	Affected Services	Description	Planning
SAP Business Objects / BI Suite Issues More info	23-May-2019 11:00AM - 11:39AM	39 minutes Degraded	Reporting + Analytics (BI Suite)	Users may find that BI Suite takes a long time to load. When it does load some reports may fail to open or also give timeout errors. We are currently investigating this issue.	Unplanned Complete
	23-May-2019 11:40AM - 12:00PM	20 minutes Outage
Serengeti Outage More info	23-May-2019 11:30AM - 11:40AM	10 minutes Outage	Serengeti	Serengeti is currently unavailable. IS Applications Management are currently investigating and will restore the service as soon as possible.	Unplanned Complete
Outlook Mobile for iOS app v3.24 (At Risk) More info	23-May-2019 08:00AM - 02:00PM	6 hours At risk	Office365	Users may be unable to access or send new email messages when using the Outlook Mobile for iOS app v3.24. Microsoft has confirmed this was due to a code issue introduced in a recent update and are deploying a fix.	Unplanned
Accommodation, Catering and Events [ACE] Critical Patching More info	23-May-2019 06:00AM - 06:30AM	30 minutes At risk	Kinetix (KX)	Due to server work, Accommodation, Catering and Events [ACE] applications will face an 'At Risk' period for critical patching between 06:00 AM and 06:30 AM on both Thursday 23rd May and Friday 24th May.	Planned
	24-May-2019 06:00AM - 06:30AM	30 minutes At risk
Committees Website Upgrade More info	22-May-2019 02:00PM - 03:00PM	1 hour Outage	Committees Website	The Committees Website will be upgraded to the latest deployment of the EdWeb distribution. Please Note: The SharePoint Committees website will not be affected by this upgrade and will still be accessible during this time.	Agreed - Short Notice Complete
	22-May-2019 03:00PM - 05:00PM	2 hours At risk
Black Start Test - Chancellor Building/RIE/Little France Wednesday 22nd May More info	22-May-2019 05:45AM - 07:15AM	1 hour 30 minutes Outage	Electrical Shutdown	This will only impact Chancellor's Building and the Royal Infirmary Hospital, Little France and to accommodate clinical emergencies, a time period for when the test can be conducted has been agreed with all parties which is between 0545 and 0715 hrs. Lifts should not be used during this time frame for risk of being stuck in them when the power is switched off. If at all possible, it may be useful for all staff to switch off all electrical items not in use at the power source, and switch them back on in the morning after the Black Start has occurred as spikes or surges in power can cause some alarms. Engie will be on site to deal with any problems which may occur. Apologies for any inconvenience this may cause especially with such a significant time slot being used but I'm sure everyone appreciates the importance of these tests to ensure the site can continue to work if there is an unscheduled power disruption. Note: this was cancelled due to emergency transplant surgery.	Planned Complete
Accommodation Student Accommodation Unavailable More info	22-May-2019 02:25AM - 10:00AM	7 hours 35 minutes Outage	Student Homes	Accommodation Student Accommodation site unavailable. Investigation underway.	Unplanned Complete
Windows Patching More info	From: 22-May-2019 - 12:00AM To:      24-May-2019 - 12:00PM	2 days 12 hours At risk	ITI Managed Windows Server Systems	Monthly Microsoft Patching Process. Windows 2016 & 2019 servers will be patched over 2 weeks - further details in alert.	Planned
	From: 29-May-2019 - 12:00AM To:      31-May-2019 - 12:00PM	2 days 12 hours At risk
DRPS unavailable More info	From: 21-May-2019 - 10:00PM To:      22-May-2019 - 08:30AM	10 hours 30 minutes Outage	DRPS, Talks	Under investigation	Unplanned Complete
Easter Bush 'Middle Wing' network outage More info	From: 18-May-2019 - 08:00AM To:      19-May-2019 - 05:00PM	1 day 9 hours Outage	Network outage	Easter Bush 'Middle Wing' network outage from Saturday 18th of May 08:00 AM to Sunday 19th of May 05:00 PM.	Planned Complete
BI Suite unavailable More info	16-May-2019 10:40AM - 11:00AM	20 minutes Outage	Reporting + Analytics (BI Suite)	BI Suite is currently unavailable. Users may get a "This site can’t be reached" error message when logging in via myEd.	Unplanned Complete
Project Website outage More info	15-May-2019 09:30AM - 11:30AM	2 hours Outage	projects website	Project Website outage, Wednesday 15th MAy 09:30 - 11:30 with a further at risk period until 14:00	Planned
	15-May-2019 11:30AM - 02:00PM	2 hours 30 minutes At risk
University search engine At Risk More info	15-May-2019 10:00AM - 10:10AM	10 minutes At risk	University search engine (https://search.ed.ac.uk/)	University search engine At Risk, Wednesday 15th May 10:00 AM — 10:10 AM.	Planned Complete
IDM unavailable More info	14-May-2019 09:30AM - 05:00PM	7 hours 30 minutes Outage	ID Management	Upgrade to Oracle SOA version 12 will disturb IDM - outage on Tuesday 14th of May between 09:30 AM - 05:00 PM. Considered at risk until Wednesday 15th of May at 05:00 PM.	Cancelled
	15-May-2019 09:00AM - 05:00PM	8 hours At risk
Black Start test in the JCMB datacentre More info	15-May-2019 08:30AM - 11:30AM	3 hours At risk	Services using the JCMB datacentre	Following a problem with occurred during the last test, staff from Information Services and Estates will conduct a short "Black Start" test of the backup power infrastructure in the Appleton Tower and JCMB datacentres. A simulated failure of mains electrical power will be carried out to ensure that the backup Uninterruptible Power Supply, generator, and switching mechanisms are functioning correctly. The datacentre will run on backup power for four hours, allowing staff to monitor the performance of the generator. During the time of the test, staff from Estates, IT Infrastructure and the generator manufacturer will be onsite to monitor the systems involved, and back out in the event of any problem occurring. During the time on test, disruption to service would require a failure of both the generator and multiple Uninterruptible Power Supplies. Staff will be on hand to restore mains power in the event of any problem.	Agreed - Short Notice Complete
ID Management and VRS unavailable More info	14-May-2019 10:00AM - 06:00PM	8 hours Outage	ID Management	ID Management and VRS will be unavailable on Tuesday 14th of May between 10:00 AM - 06:00 PM. Considered at risk on Wednesday 15th of May between 08:00 AM - 12:00 PM.	Cancelled
	15-May-2019 08:00AM - 12:00PM	4 hours At risk
IDM Processing Issue More info	14-May-2019 12:00PM - 01:45PM	1 hour 45 minutes Outage	ID Management	There is currently an issue affecting IDM processing of account data insertions and Update: Investigation is underway. All data changes will be queued until the issue is resolved. VRS users will be unable to create of update visits. Update: 14:00 Issue cause traced to an IDM database connection error which is now resolved.	Unplanned Complete
eFin integration with MyProject deployment More info	From: 14-May-2019 - 10:00AM To:      22-May-2019 - 05:00PM	8 days 7 hours At risk	microservice	eFin integration with MyProject deployment Tuesday 14th May 2019 - 22nd May 2019	Agreed - Short Notice Complete
Provet unavailable More info	14-May-2019 09:00AM - 10:00AM	1 hour Outage	Provet	Provet is unavailable. SaaS supplier is being contacted.	Unplanned Complete
Power work in AT datacentre More info	14-May-2019 08:30AM - 09:30AM	1 hour At risk	Services using the Appleton Tower datacentre	Contractors will disconnect a battery cage which used to provide backup to the Appleton Tower datacentre, but remains electrically live. Disconnecting the cage will allow for its removal from the datacentre. This work will require the uninterruptible power supply (UPS) which feeds the AT datacentre to be bypassed for the duration of the work, meaning that the datacentre will operate on raw mains power for a short time (expected to be 15-30 minutes, maximum of one hour).	Agreed - Short Notice Complete
DiscoverEd - at risk - DiscoverEd Search, E-journals; Library self-services More info	From: 11-May-2019 - 10:00PM To:      12-May-2019 - 04:00AM	6 hours At risk	DiscoverEd Electronic Journals	DiscoverEd - at risk - DiscoverEd Search, E-journals; self service (renew, request, DiscoverEd login) between Saturday 11th of May 10:00 PM - Sunday 12th of May 04:00 AM.	Planned Complete

Click here to view full alerts archive

Current Service Information page