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Service Info
Unplanned or Short Notice Alert
Mandatory fields are marked by an asterix
Alert Details
Alert type
Unplanned
Agreed at short notice
Technical summary
Alert title
Description
We are aware some users are having issues accessing e-resources and are working to resolve this issue.We believe this is only happening off campus so using the VPN service may help in the short term
Affected Services
Top Priority Services
EUCLID web
MyEd
University Website
Central Wiki Service
DiscoverEd
Kinetix (KX)
Electronic Journals
Moodle
Learn
Office365
Top Priority Infrastructure
Authentication and Authorisation
Core Firewall
Load Balancers
Mail Relay
Core Application Storage
Virtual Hosting
Core Network
Medium Priority
User File Store
HR/Payroll (Legacy)
E-Financials
ID Management
Reporting + Analytics (BI Suite)
EBIS
Hosted Websites
PURE
Event Booking
UniDesk
Timetabling
EdWeb
Worktribe
WebCentral
Lecture Recording
People and Money
If not listed above, please specify
Affected Dates
Initial Date
Type
Please select...
Outage
At Risk
Degraded Service
Start date
Start time
End date
End time
Ongoing? (Duration information will not be displayed on viewing the alert)
Subsequent Date
Type
Please select...
Outage
At Risk
Degraded Service
Start date
Start time
End date
End time
Technical Information
Work summary
This has happened in the past and the workaround for it was as below: http://libraryblogs.is.ed.ac.uk/eresources/tag/ezproxy/ ezproxy logs had filled the root filesystem and so authentication was unable to work.
Affecting
Servers / Hardware
Criticality
Please select...
High
Medium
Low
Impact description
Additional comments
Request, Authorise and Publish
Requested by
Email address
Date requested
Authoriser
Please select...
Applications
LTW
Service Management
Unix Systems
Library & Collections
User Services
Architecture
CIS
Research Services
Publishing lists
EdLAN-announce@lists.ed.ac.uk
www-alerts@lists.ed.ac.uk
ease-admins@lists.ed.ac.uk
staffmail-alerts@lists.ed.ac.uk
ad-announce@lists.ed.ac.uk
telephone-alerts@mlist.is.ed.ac.uk
virtual-hosting-users@mlist.is.ed.ac.uk
eddie-users@mlist.is.ed.ac.uk
eleanor-users@mlist.is.ed.ac.uk
datasync-users@mlist.is.ed.ac.uk
gitlab-users@mlist.is.ed.ac.uk
cmvm-research-computing-group@mlist.is.ed.ac.uk
Also notify
Publish to IS Website (Service Status and Alerts page)
Additional Details
Risk classification
Please select...
High
Medium
Low
Risk assessment
Event engineer
Other people involved
Unplanned alert password
Password
Publish alert
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