The University of Edinburgh
Service alerts log
Service Alerts Admin
Unplanned or Short Notice Alert
Mandatory fields are marked by an asterix
Agreed at short notice
Some students are finding that they are being logged into Stack as 'Blackboard Guest' instead of their normal user account when they attempt to access Stack through Learn. This occurs inconsistently, and we are trying to get to the bottom of the issue. Stack is now blocking logins so students will get an authentication error when this happens instead of being allowed to log into Stack.
Top Priority Services
Central Wiki Service
Top Priority Infrastructure
Authentication and Authorisation
Core Application Storage
User File Store
Reporting + Analytics (BI Suite)
If not listed above, please specify
Ongoing? (Duration information will not be displayed on viewing the alert)
A workaround has been put in place which blocks students from using Stack if the problem happens (this should stop anonymous submissions from happening (so there's not a difficult reconciliation process behind the scenes). We have not had any calls about the issue for a significant period.
Servers / Hardware
The problem is impacting a small number of users in Maths but it's a still a bigger issue because it's assessment related and there's no audit trail on who has completed the assessment. A workaround has been put in place to stop unauthenticated users from sitting any assessments which should make the problem easier to manage.
Request, Authorise and Publish
Library & Collections
Publish to IS Website (Service Status and Alerts page)
Other people involved
Unplanned alert password