Collaborate Maintenance

Unplanned; Complete

Overview

Affected services
  • Collaborate Ultra
At Risk Time
10:10 AM, 02-Sep-21 — 10:40 AM, 02-Sep-21
Description
We will be performing a configuration change to Collaborate Ultra in MyEd and Moodle during the dates and times listed below: Start Time - Thursday, September 2nd, 2021, 10:10 GMT End Time - Thursday, September 2nd, 2021, 10:40 GMT Collaborate Ultra users should not experience any interruption of service during this maintenance window.

Technical Information

Technical Information

Work summary
Blackboard will be issuing new integration credentials on Thursday 2nd September, this maintenance period is to allow the service team to update our integrations with the new credentials. No impact on service anticipated.
Technical summary
Collaborate Maintenance
Affecting
Servers / Hardware
Criticality
Impact description
Change Reference
Additional comments

Request, Authorise and Publish

Requested by Sean Sweeney on 30-Aug-2021
Authorised by LTW
Publish to IS Website (Service Status and Alerts page): Yes
Published by Sean Sweeney


Additional Details

Risk classification
low
Risk assessment
Tested in non-production environment and no issues.
Other people involved
Notes for future reference
New key secrets applied, testing complete and no issues identified.