PURE Update

Planned in advance; Complete

Overview

Affected services
  • PURE
Degraded Service Time
09:00 AM, 29-Sep-21 — 11:59 PM, 29-Sep-21
Degraded Service Time
12:00 AM, 30-Sep-21 — 09:00 AM, 30-Sep-21
Description
There may be a degraded service to users of the portal whilst it is updating following software upgrade. Degraded Service Time between 09:00 AM and 11:59 PM, on Wednesday 29-Sep-21 and between 12:00 AM and 09:00 AM, on Thursday 30-Sep-21.

Technical Information

Technical Information

Work summary
Due to Pure software upgrade to v5.21.2 the Pure Cloud Portal will require to resynch with the updated software. The portal will not update whilst the local application is down, and it will not appear to update for a number of hours once the local application comes back up. The upgrade is expected to complete by 2.00pm when the outage will be lifted. There may be a degraded service to users of the portal whilst it is updating following software upgrade.
Technical summary
Pure Cloud Portal degraded service while Pure is updated
Affecting
Pure users
Servers / Hardware
Criticality
low
Expected impact
There may be a degraded service to users of the portal whilst it is updating following software upgrade.
Change Reference
C2108-106
Additional comments

Request, Authorise and Publish

Requested by Karen Stirling on 31-Aug-2021
Authorised by Applications
Publish to IS Website (Service Status and Alerts page): Yes
Published by Piroska Nemeth


Additional Details

Risk classification
low
Risk assessment
Completed in TEST
Other people involved
Notes for future reference