12:00 AM, 09-Sep-21 —
12:00 PM, 11-Sep-21
12:00 PM, 11-Sep-21 —
10:15 AM, 13-Sep-21
Collaborate was unavailable through MyEd from morning of the 8th of September until noon on the 11th of September. We believe the issue has now been resolved but will be monitoring the service carefully over the rest of the weekend and throughout Welcome Week and the first week of semester.
Root cause analysis still to be completed. It appears to have been issues with API keys/passwords.
Collaborate through MyEd at risk
Users are not able to use Collaborate via MyEd.
Request, Authorise and Publish
Requested by Sean Sweeney on 07-Sep-2021
Authorised by LTW
Publish to IS Website (Service Status and Alerts page):
We aren't sure of the scale of the issue yet but people are busy preparing for the start of semester.
Other people involved
Ana Heyn, Sean Sweeney, Mark Findlay, Blackboard
Notes for future reference