Office365 Account Provisioning Delay

Unplanned; Complete

Overview

Affected services
  • Office365 Account Provisoning
Outage Time
07:40 AM, 07-Sep-21 — 12:15 PM, 07-Sep-21
Description
The Office365 Provisioner is currently failing to process account inserts and update notifications to Office365. Investigation is under way. Update: 12:19 Cause traced to an invalid visitor email aliias. Issue resolved.

Technical Information

Technical Information

Work summary
Technical summary
Office365 Account Provisioning Delay
Affecting
Office365 account provisioning and update
Servers / Hardware
Criticality
medium
Impact description
Change Reference
Additional comments

Request, Authorise and Publish

Requested by IS Applications - Hugh Brown on 07-Sep-2021
Authorised by Applications
Publish to IS Website (Service Status and Alerts page): Yes
Published by IS Applications - Hugh Brown


Additional Details

Risk classification
Risk assessment
Other people involved
Notes for future reference