08:00 AM, 13-Sep-21 —
09:30 AM, 14-Sep-21
The Call Search functionality on UniDesk Edinburgh is currently unavailable. Other Search criteria are working (Changes, Problem, etc). TOPdesk are investigating and will rectify as soon as possible.
Partial workarounds include:
- Use the Caller Card function to look at the call history of a particular user.
- Compile a Selection to look for terms used in brief descriptions or action fields.
UniDesk Edinburgh Call Searching unavailable
Request, Authorise and Publish
Requested by Willie Mitchell on 13-Sep-2021
Authorised by Applications
Publish to IS Website (Service Status and Alerts page):
Notes for future reference