UniDesk Edinburgh Call Searching unavailable

Unplanned; Complete

Overview

Affected services
  • UniDesk
Degraded Service Time
08:00 AM, 13-Sep-21 — 09:30 AM, 14-Sep-21
Description
The Call Search functionality on UniDesk Edinburgh is currently unavailable. Other Search criteria are working (Changes, Problem, etc). TOPdesk are investigating and will rectify as soon as possible. Partial workarounds include: - Use the Caller Card function to look at the call history of a particular user. - Compile a Selection to look for terms used in brief descriptions or action fields. https://www.wiki.ed.ac.uk/display/UsingUniDesk/How+to+-+Create+a+new+selection

Technical Information

Technical Information

Work summary
Technical summary
UniDesk Edinburgh Call Searching unavailable
Affecting
Servers / Hardware
Criticality
low
Impact description
Change Reference
Additional comments

Request, Authorise and Publish

Requested by Willie Mitchell on 13-Sep-2021
Authorised by Applications
Publish to IS Website (Service Status and Alerts page): Yes
Published by Willie Mitchell


Additional Details

Risk classification
Risk assessment
Other people involved
Notes for future reference