Collaborate - Problems opening files

Unplanned; Open

Overview

Affected services
  • Collaborate Ultra
Degraded Service Time
09:00 AM, 15-Sep-21 — 10:00 AM, 15-Sep-21
Description
Blackboard identified an issue on their systems which resulted in temporary problems opening uploaded files within a Collaborate session. This has now been resolved for sessions started after 10am.

Technical Information

Technical Information

Work summary
Technical summary
Collaborate - Problems opening files
Affecting
Servers / Hardware
Criticality
low
Impact description
Change Reference
Additional comments

Request, Authorise and Publish

Requested by Sean Sweeney on 15-Sep-2021
Authorised by LTW
Publish to IS Website (Service Status and Alerts page): Yes
Published by Sean Sweeney


Additional Details

Risk classification
Risk assessment
Other people involved
Notes for future reference