MyEd - email and calendar portlets unavailable

Unplanned; Complete

Overview

Affected services
  • MyEd
At Risk Time
11:00 AM, 16-Sep-21 — 05:00 PM, 16-Sep-21
Description
Email and Calendar portlets have been stabilised following some disruption between 11:00 and 14:00 on 16/09. Users can use an alternate route of access to email and calendar by logging in at https://outlook.com/ed.ac.uk so the potential for impact is minimised. Portlets are now working, and being monitored.

Technical Information

Technical Information

Work summary
Technical summary
MyEd - email and calendar portlets are not working
Affecting
Servers / Hardware
Criticality
medium
Impact description
Change Reference
Additional comments

Request, Authorise and Publish

Requested by Mary Elder on 16-Sep-2021
Authorised by LTW
Publish to IS Website (Service Status and Alerts page): Yes
Published by Mary Elder


Additional Details

Risk classification
low
Risk assessment
Alternative route to mail and calendar outside of the UoE portal
Other people involved
MyEd Service Manager
Notes for future reference