Collaborate Update

Planned in advance; Open

Overview

Affected services
  • Collaborate Ultra
Outage Time
12:00 AM, 14-Jul-22 — 04:00 AM, 14-Jul-22
At Risk Time
04:00 AM, 14-Jul-22 — 05:00 AM, 14-Jul-22
Description
Blackboard will be performing an update to Collaborate Ultra in Europe (AWS Ireland), during this period users will experience intermittent availability. The update will bring the platform to version 22.12.

Technical Information

Technical Information

Work summary
Blackboard will be performing an update to Collaborate Ultra in Europe (AWS Ireland), during this period users will experience intermittent availability. The update will bring the platform to version 22.12.
Technical summary
Collaborate Update
Affecting
Servers / Hardware
Criticality
low
Expected impact
Service will be degraded during this update, however given the timing of the update: midnight - 4am, the impact on teaching and end users is expected to be minimal.
Change Reference
Additional comments

Request, Authorise and Publish

Requested by Sean Sweeney on 01-Jul-2022
Authorised by LTW
Publish to IS Website (Service Status and Alerts page): Yes
Published by Matt Ellis


Additional Details

Risk classification
low
Risk assessment
Normal sceduled updates by vendor
Other people involved
Notes for future reference

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