UniDesk service restart

Agreed - Short Notice; Complete

Overview

Affected services
  • UniDesk
Outage Time
08:10 AM, 05-Aug-15 — 08:25 AM, 05-Aug-15
Description
The UniDesk service will be restarted early in the morning to allow changes made overnight to take hold. From this point, 'Incidents' will be renamed 'Calls'.

Technical Information

Technical Information

Work summary
The UniDesk services will be restarted.
Technical summary
Service restart for Incident naming changes to take hold
Affecting
All users of UniDesk
Servers / Hardware
Criticality
low
Impact description
Users will be unable to access UniDesk during this time, however the service restart duration is expected to be brief.
Change Reference
Additional comments

Request, Authorise and Publish

Requested by Matt Beilby on 04-Aug-2015
Authorised by Applications
Publish to IS Website (Service Status and Alerts page): Yes
Published by Matt Beilby


Additional Details

Risk classification
low
Risk assessment
A service restart, for a simple configuration change.
Other people involved
Notes for future reference