Shibboleth Error affecting login to key services

Unplanned; Complete

Overview

Affected services
  • DiscoverEd
  • Moodle
  • SciQuest
Outage Time
07:00 AM, 12-Aug-15 — 09:00 AM, 12-Aug-15
Description
The following services are currently unavailable due to a problem with the login service Shibboleth Moodle UniDesk (Edinburgh Instance) DiscoverEd Talis Aspire Resource Lists

Technical Information

Technical Information

Work summary
See Technical alert: http://edin.ac/1L4QCCe
Technical summary
Edinburgh Unidesk, DiscoverEd, Moodle unreachable from 7.00am
Affecting
Servers / Hardware
Criticality
high
Impact description
Change Reference
Additional comments

Request, Authorise and Publish

Requested by Chris McKay on 12-Aug-2015
Authorised by Applications
Publish to IS Website (Service Status and Alerts page): Yes
Published by Chris McKay


Additional Details

Risk classification
Risk assessment
Other people involved
Mark Cairney
Notes for future reference
Configuration changes rolled back and service fully restored