Shibboleth IdP not working

Unplanned; Complete

Overview

Affected services
  • Electronic Journals
  • UniDesk
Outage Time
05:20 AM, 12-Aug-15 — 09:20 AM, 12-Aug-15
Description
The Shibboleth IdP service is unable to authenticate this morning due to an overnight issue. This is under investigation. This problem will affect logins to services using Shibboleth such as electronic journals and Unidesk.

Technical Information

Technical Information

Work summary
We are investigating what has changed on the IdP service to cause this outage.
Technical summary
Shibboleth IdP not working
Affecting
Shibboleth authenticated/authorised access to resources
Servers / Hardware
IdP servers
Criticality
high
Impact description
Access to Shibboleth protected resources will not be possible.
Change Reference
Additional comments

Request, Authorise and Publish

Requested by Graeme Wood on 12-Aug-2015
Authorised by Unix Systems
Publish to IS Website (Service Status and Alerts page): Yes
Published by Graeme Wood to www-alerts@lists.ed.ac.uk


Additional Details

Risk classification
high
Risk assessment
The service is unavailable.
Other people involved
Notes for future reference
Configuration changes rolled back & service fully restored.