UniDesk Restart (Edinburgh)

Agreed - Short Notice; Complete

Overview

Affected services
  • UniDesk
Outage Time
08:00 AM, 17-Sep-15 — 08:15 AM, 17-Sep-15
At Risk Time
08:15 AM, 17-Sep-15 — 09:00 AM, 17-Sep-15
Description
Restart of UniDesk servers as precautionary step following slow performance with some significant slowdowns.

Technical Information

Technical Information

Work summary
Restart of UniDesk servers to reset service following some slow performance. UniDesk is showing some signs of performance issues for Edinburgh, some has been diagnosed but a restart to give a clean situation for the remainder of the week is being carried out
Technical summary
Precautionary restart following poor performance
Affecting
UniDesk - Edinburgh only
Servers / Hardware
TDESKAPP3, TDESKDB-KB3
Criticality
low
Impact description
Services will be unavailable while the servers restart
Change Reference
Additional comments

Request, Authorise and Publish

Requested by Alex Carter on 16-Sep-2015
Authorised by Applications
Publish to IS Website (Service Status and Alerts page): Yes
Published by Alex Carter


Additional Details

Risk classification
low
Risk assessment
Well understood Work
Other people involved
Notes for future reference