EUCLID Web Unavailable

Unplanned; Complete

Overview

Affected services
  • EUCLID web
Outage Time
10:45 AM, 30-Sep-15 — 11:45 AM, 30-Sep-15
At Risk Time
11:45 AM, 30-Sep-15 — 05:00 PM, 30-Sep-15
Description
Users are unable to connect to EUCLID Web - Cause not clear, but likely caused due to load balancer work around this time UPDATE - EUCLID is now Available - but remains at risk until the root cause of the issue today is established.

Technical Information

Technical Information

Work summary
The EUCLID Database has been restarted all sessions have been refreshed. Investigation is still ongoing for the cause.
Technical summary
EUCLID web Unavailable
Affecting
Servers / Hardware
Criticality
low
Impact description
Change Reference
Additional comments

Request, Authorise and Publish

Requested by Douglas Adamson on 30-Sep-2015
Authorised by Applications
Publish to IS Website (Service Status and Alerts page): Yes
Published by Douglas Adamson


Additional Details

Risk classification
high
Risk assessment
Unplanned
Other people involved
Notes for future reference