DiscoverEd search unavailable

Unplanned; Complete

Overview

Affected services
  • DiscoverEd
Outage Time
11:15 AM, 05-Oct-15 — 12:00 PM, 05-Oct-15
Description
DiscoverEd site available but all searches generating "An unexpected error has occurred" messages. Supplier investigating. UPDATE: The service is operational again.

Technical Information

Technical Information

Work summary
Supplier supported cloud service. We have raised a call with them to address issue.
Technical summary
DiscoverEd search failing due to supplier issue
Affecting
Library catalogue users
Servers / Hardware
None
Criticality
high
Impact description
Change Reference
Additional comments

Request, Authorise and Publish

Requested by Greig Christie on 05-Oct-2015
Authorised by Library & Collections
Publish to IS Website (Service Status and Alerts page): Yes
Published by Greig Christie to www-alerts@lists.ed.ac.uk


Additional Details

Risk classification
Risk assessment
Other people involved
Notes for future reference