UniDesk Edinburgh restart due to poor performance

Unplanned; Complete

Overview

Affected services
  • UniDesk
Outage Time
10:15 AM, 06-Oct-15 — 10:25 AM, 06-Oct-15
Description
The UniDesk service for Edinburgh will be restarted in order to address some performance issues which have presented this morning.

Technical Information

Technical Information

Work summary
UniDesk service will be restarted
Technical summary
UniDesk Edinburgh restart due to poor performance (CPU based)
Affecting
Users of UniDesk at Edinburgh
Servers / Hardware
Criticality
medium
Impact description
UniDesk will be unavailable during this time.
Change Reference
Additional comments

Request, Authorise and Publish

Requested by Matt Beilby on 06-Oct-2015
Authorised by Applications
Publish to IS Website (Service Status and Alerts page): Yes
Published by Matt Beilby


Additional Details

Risk classification
low
Risk assessment
A service restart is low risk
Other people involved
Notes for future reference