Datastore Unavailable [CHSS]

Unplanned; Complete

Overview

Affected services
  • User File Store
Outage Time
07:00 AM, 22-Oct-15 — Ongoing
At Risk Time
09:45 AM, 22-Oct-15 — Ongoing
Description
We are currently seeing issues with the Datastore service, this affects home drives and shared drives on the CHSS Datastores.

Technical Information

Technical Information

Work summary
IS ITI Are investigating
Technical summary
Datastore non responsive
Affecting
Servers / Hardware
CHSS Datastore
Criticality
high
Impact description
Shared drives and home drives will be unavailable. NFS connections are unavailable on the SG datastore.
Change Reference
Additional comments

Request, Authorise and Publish

Requested by Alex Brown Swan on 22-Oct-2015
Authorised by User Services
Publish to IS Website (Service Status and Alerts page): Yes
Published by Alex Brown Swan


Additional Details

Risk classification
Risk assessment
Other people involved
Notes for future reference