All Timetabling Services are unavailable

Unplanned; Complete

Overview

Affected services
  • Timetabling
Outage Time
09:00 AM, 13-Jan-16 — 10:05 AM, 13-Jan-16
Description
Enterprise Timetabling Timetabling WRB and WRB Student and the Web Timetables are not working.

Technical Information

Technical Information

Work summary
SQL Server Management Studio has been installed unsuccessfully and a re-boot of the database is required to fix it. The images cannot connect to the database at the moment
Technical summary
N/A
Affecting
All Timetabling Users
Servers / Hardware
Criticality
high
Impact description
Enterprise Timetabling Timetabling WRB and WRB Student and the Web Timetables are not working.
Change Reference
Additional comments

Request, Authorise and Publish

Requested by Stuart Craig on 13-Jan-2016
Authorised by Applications
Publish to IS Website (Service Status and Alerts page): Yes
Published by Stuart Craig


Additional Details

Risk classification
Risk assessment
Other people involved
Notes for future reference