Timetabling Service unavailable

Planned in advance; Complete

Overview

Affected services
  • Timetabling
Outage Time
08:00 AM, 21-Jan-16 — 08:30 AM, 21-Jan-16
At Risk Time
08:30 AM, 21-Jan-16 — 09:00 AM, 21-Jan-16
Description
Timetabling Service unavailable, Thursday 21st January 08:00-08:30, service should be considered at risk until 09:00.

Technical Information

Technical Information

Work summary
As part of TTU011 project, changes have been made to the Live servers which require a server reboot to activate new database links.
Technical summary
Timetabling Service will be down: server reboot
Affecting
Timetabling Service
Servers / Hardware
Criticality
low
Expected impact
The Timetabling Service will be unavailable from 8am to 8:30am on Thursday January 21st (further 'at risk' period 8:30am to 9am Thursday January 21st).This will impact all users of Timetabling. Approved by Service Owner to carry out the reboot out of service to minimise users impact
Change Reference
C1601-054
Additional comments

Request, Authorise and Publish

Requested by Franck Bergeret on 19-Jan-2016
Authorised by Applications
Publish to IS Website (Service Status and Alerts page): Yes
Published by Tanya Houston


Additional Details

Risk classification
medium
Risk assessment
Completed on TEST, issue with previous LIVE deployment
Other people involved
Notes for future reference