sg.datastore.ed.ac.uk - service interruption

Unplanned; Complete

Overview

Affected services
  • User File Store
Outage Time
02:15 PM, 15-Apr-16 — 02:30 PM, 15-Apr-16
Description
sg.datastore.ed.ac.uk was unavialable today between 14:15 and 14:30.

Technical Information

Technical Information

Work summary
Service was failed over to a backup server at 14:30
Technical summary
sg.datastore.ed.ac.uk - samba server failure
Affecting
sg.datastore.ed.ac.uk users
Servers / Hardware
sg.datastore.ed.ac.uk
Criticality
high
Impact description
Users within the support groups unable to access their network drives.
Change Reference
Additional comments

Request, Authorise and Publish

Requested by Orlando Richards on 15-Apr-2016
Authorised by Unix Systems
Publish to IS Website (Service Status and Alerts page): Yes
Published by Orlando Richards


Additional Details

Risk classification
high
Risk assessment
Other people involved
Orlando Richards
Notes for future reference