BI application outage

Planned in advance; Complete

Overview

Affected services
  • Reporting + Analytics (BI Suite)
Outage Time
09:00 AM, 24-Apr-16 — 02:30 PM, 24-Apr-16
At Risk Time
02:30 PM, 24-Apr-16 — 10:00 AM, 25-Apr-16
Description
The BI application will face an outage on Sunday 24th April (9am-2:30pm), with a further 'at risk' period 2:30pm 24th April-10am Monday 25th April).

Technical Information

Technical Information

Work summary
Install patchset 12 to BI infrastructure
Technical summary
BI unavailable to install patchset
Affecting
BI and Explorer users
Servers / Hardware
BI servers
Criticality
low
Expected impact
Users will not have access to the BI application
Change Reference
C1604-074
Additional comments

Request, Authorise and Publish

Requested by Ana Heyn on 21-Apr-2016
Authorised by Applications
Publish to IS Website (Service Status and Alerts page): Yes
Published by Jonathan Henderson


Additional Details

Risk classification
medium
Risk assessment
Deployed already to Dev and Test enviroment
Other people involved
Notes for future reference