UniDesk Edinburgh service restart

Agreed - Short Notice; Complete

Overview

Affected services
  • UniDesk
Outage Time
08:10 AM, 28-Apr-16 — 08:30 AM, 28-Apr-16
Description
The Edinburgh UniDesk service will be restarted to apply fixes to the Quick Call module, which should restore access to User Settings for Operators.

Technical Information

Technical Information

Work summary
The Edinburgh UniDesk service will be restart to apply fixes to the Quick Call module, and should restore access to User Settings for Operators. We are also applying a Grid fix to cover an edge case for selections in which performance impact could still be seen if certain unorthodox steps were taken.
Technical summary
UniDesk Edinburgh service restart for patches post 5.7
Affecting
Users of UniDesk at Edinburgh
Servers / Hardware
Criticality
medium
Impact description
The service will be unavailable during the restart, but the service should be restored within a few minutes.
Change Reference
Additional comments

Request, Authorise and Publish

Requested by Matt Beilby on 26-Apr-2016
Authorised by Applications
Publish to IS Website (Service Status and Alerts page): Yes
Published by Matt Beilby


Additional Details

Risk classification
low
Risk assessment
Fixes have been through TEST. Roll back is a simple deinstallation of bespoke.
Other people involved
Notes for future reference