Datastore performance issues

Unplanned; Complete

Overview

Affected services
  • User File Store
  • Exam Papers and collections.ed.ac.uk
Outage Time
01:16 PM, 13-Jun-16 — 01:20 PM, 13-Jun-16
Degraded Service Time
01:20 PM, 13-Jun-16 — 01:40 PM, 13-Jun-16
Description
The SG Datastore is currently suffering from performance issues after a brief loss of service. IS will investigate the problem. Users may see temporary problems in accessing home and shared network drives, Exam Papers and collections.ed.ac.uk

Technical Information

Technical Information

Work summary
We had two node failovers, overloaded the target failover server. Nodes returned to original servers and services stable now
Technical summary
Datastore loss of connection and performance issues
Affecting
Servers / Hardware
Criticality
high
Impact description
Change Reference
Additional comments

Request, Authorise and Publish

Requested by Lisa McDonald on 13-Jun-2016
Authorised by Unix Systems
Publish to IS Website (Service Status and Alerts page): Yes
Published by Lisa McDonald


Additional Details

Risk classification
Risk assessment
Other people involved
Notes for future reference