Planned in advance; Open


Affected services
  • Moodle
  • Collaborate
Outage Time
10:00 AM, 21-Jul-16 — 11:00 AM, 21-Jul-16
At Risk Time
11:00 AM, 21-Jul-16 — 02:00 PM, 21-Jul-16

Technical Information

Technical Information

Work summary
We are upgrading to the new version of Collaborate, Collaborate Ultra. The plugin with Moodle will be upgraded on the 21st at 10:00am with an outage of Collaborate through Moodle between 10:00-11:00am. This integration will then be 'At Risk' until 14:00. Any users with Collaborate sessions during this time are advised to contact for the session URLs. Collaborate itself is not affected.
Technical summary
Collaborate Unavailable via Moodle Integration
Collaborate Users
Servers / Hardware
Expected impact
Users will not be able to access Collaborate sessions through Learn between 09:00-10:00. Note that this is a new version of Collaborate and any existing sessions will need to be recreated in Collaborate Ultra.
Change Reference
Additional comments

Request, Authorise and Publish

Requested by Stephannie Hay on 19-Jul-2016
Authorised by Applications
Publish to IS Website (Service Status and Alerts page): Yes
Published by

Additional Details

Risk classification
Risk assessment
Other people involved
Notes for future reference