Content not able to be uploaded to Media Hopper Create

Unplanned; Complete

Overview

Affected services
  • Media Hopper Create
Outage Time
03:45 PM, 21-Aug-19 — Ongoing
Description
We have been made aware that currently when trying to upload content to Media Hopper Create, a red error banner is shown saying 'Oops! Upload failed', and the content upload does not complete. This has been raised with the supplier, who is currently investigating. Playback of content is not affected.

Technical Information

Technical Information

Work summary
Technical summary
Content not able to be uploaded to Media Hopper Create
Affecting
Servers / Hardware
Criticality
low
Impact description
Change Reference
Additional comments

Request, Authorise and Publish

Requested by Liam Duffy on 21-Aug-2019
Authorised by User Services
Publish to IS Website (Service Status and Alerts page): Yes
Published by Liam Duffy


Additional Details

Risk classification
Risk assessment
Other people involved
Notes for future reference