Digital Research Services Website Outage

Planned in advance; Complete


Affected services
  • DRS website
Outage Time
09:00 AM, 10-Jul-20 — 11:00 AM, 10-Jul-20
At Risk Time
11:00 AM, 10-Jul-20 — 05:00 PM, 10-Jul-20
Description may be unavailable on Friday the 10th of July from 10:00am until 2:30pm and should be considered at risk until 5:00pm

Technical Information

Technical Information

Work summary
The DRS website is to be upgraded. Enhancements and bug fixes Deployment date 10th July 2020. Outage 9-11. At risk All Day 3rd party agency Tayburn will lead Approach is Take backup of DRS website on our hosting (Service Management) Copy TEST/QA website from Tayburn servers over to LIVE Eleni from RSS to check and give RAG on Live site by 11am Implementation steps 9am take backup – Alain 9:30-2:30pm – replace live site by upgraded site - Tayburn 2:30pm – QA live site – Red/Amber/Green - Eleni RED – rollback to backup – Alain and Tayburn AMBER – fix live site bugs – Eleni and Tayburn GREEN – all good 3-5pm : site at risk for bug fixing, rollback
Technical summary
Upgrade of DRS Website
Servers / Hardware
Expected impact
DRS website will be offline between 9-11.
Change Reference
Additional comments

Request, Authorise and Publish

Requested by Mike Wallis on 11-Jun-2020
Authorised by Research Services
Publish to IS Website (Service Status and Alerts page): Yes
Published by Charlie Stark

Additional Details

Risk classification
Risk assessment
minimal user impact
Other people involved
Eleni Kotoula
Notes for future reference