UniDesk Edinburgh Call Searching unavailable

Unplanned; Complete

Overview

Affected services
  • UniDesk
Degraded Service Time
09:00 AM, 02-Jul-20 — 12:30 PM, 03-Jul-20
Description
The Call Search functionality on UniDesk Edinburgh is currently unavailable. Service Management are investigating and will rectify as soon as possible. Partial workarounds include: - Use the Caller Card function to look at the call history of a particular user. - Compile a Selection to look for terms used in brief descriptions or action fields. https://www.wiki.ed.ac.uk/display/UsingUniDesk/How+to+-+Create+a+new+selection

Technical Information

Technical Information

Work summary
Technical summary
UniDesk Edinburgh Call Searching unavailable
Affecting
Servers / Hardware
Criticality
low
Impact description
Change Reference
Additional comments

Request, Authorise and Publish

Requested by Willie Mitchell on 02-Jul-2020
Authorised by Applications
Publish to IS Website (Service Status and Alerts page): Yes
Published by Willie Mitchell


Additional Details

Risk classification
Risk assessment
Other people involved
Notes for future reference