Links to e-resources from DiscoverEd not working.

Unplanned; Complete


Affected services
  • DiscoverEd
  • Electronic Journals
Degraded Service Time
04:00 AM, 05-Jul-20 — 09:00 AM, 06-Jul-20
Many links to e-resources from DiscoverEd are not working and are generating error messages. This includes e-books and journal articles. It is still possible to search DiscoverEd as normal.

Technical Information

Technical Information

Work summary
The issue is being investigated with high priority by our third-party supplier
Technical summary
Links to e-resources from DiscoverEd not working.
Servers / Hardware
Impact description
Users will be able to search for electronic resources, but in many cases will not be able to access them.
Change Reference
Additional comments

Request, Authorise and Publish

Requested by Gordon Andrew on 06-Jul-2020
Authorised by Library & Collections
Publish to IS Website (Service Status and Alerts page): Yes
Published by Gordon Andrew

Additional Details

Risk classification
Risk assessment
Other people involved
Ex Libris staff
Notes for future reference