Links to e-resources from DiscoverEd not working.

Unplanned; Complete

Overview

Affected services
  • DiscoverEd
  • Electronic Journals
Degraded Service Time
04:00 AM, 05-Jul-20 — 09:00 AM, 06-Jul-20
Description
Many links to e-resources from DiscoverEd are not working and are generating error messages. This includes e-books and journal articles. It is still possible to search DiscoverEd as normal.

Technical Information

Technical Information

Work summary
The issue is being investigated with high priority by our third-party supplier
Technical summary
Links to e-resources from DiscoverEd not working.
Affecting
Servers / Hardware
Criticality
medium
Impact description
Users will be able to search for electronic resources, but in many cases will not be able to access them.
Change Reference
Additional comments
P2007-003

Request, Authorise and Publish

Requested by Gordon Andrew on 06-Jul-2020
Authorised by Library & Collections
Publish to IS Website (Service Status and Alerts page): Yes
Published by Gordon Andrew


Additional Details

Risk classification
medium
Risk assessment
Other people involved
Ex Libris staff
Notes for future reference