Worktribe unavailable

Planned in advance; Complete

Overview

Affected services
  • Worktribe
Outage Time
05:00 PM, 22-Jul-20 — 11:59 PM, 22-Jul-20
At Risk Time
11:59 PM, 22-Jul-20 — 11:00 AM, 23-Jul-20
Description
The Worktribe application is being upgraded from v3.1 to v2020.1. The upgrade will be carried out by Worktribe and the service will be unavailable during the upgrade from 5pm on Wednesday 22nd July to 10pm the same day. The change will subsequently be tested by the project team. The service will be considered 'At Risk' from 10pm on Wednesday 22nd July until 9am on Thursday 23rd July. Delay in completion has meant that sign off remains outstanding and service will be considered at risk for longer than expected, up until 11:00am.

Technical Information

Technical Information

Work summary
We are upgrading the Worktribe application from v3.1 to v2020.1. The upgrade will be carried out by Worktribe and the service will be unavailable during the upgrade. The change will subsequently be tested by the project team.
Technical summary
Worktribe unavailable during upgrade from v3.1 to v2020.1
Affecting
Worktribe users
Servers / Hardware
External
Criticality
low
Expected impact
The service will be unavailable during the period of the upgrade. The upgrade of the TEST environment took 4 hours and LIVE is expected to be similar. The change will subsequently be tested by the project team.
Change Reference
Additional comments

Request, Authorise and Publish

Requested by Ken Miller on 10-Jul-2020
Authorised by Applications
Publish to IS Website (Service Status and Alerts page): Yes
Published by Michael Maclennan


Additional Details

Risk classification
low
Risk assessment
Low
Other people involved
Notes for future reference