Media Hopper Create - upload and subtitle problems

Unplanned; Complete


Affected services
  • Media Hopper Create
Degraded Service Time
09:00 AM, 31-Aug-20 — 05:00 PM, 21-Sep-20
Media Hopper Create has been moved on to a cloud based platform and the migration has caused a number of ongoing issues. We have been continuing to monitor the service carefully. We've seen lots of successful uploads during the week - still some upload issues, which appear more likely to impact large video files. Do let us know if the upload issues you are having seem to be persistent. Some people have seen other intermittent errors using the service and we are dealing with these on a case-by-base basis. Please continue to report any issues you have.

Technical Information

Technical Information

Work summary
We are working with the supplier to solve the issues as a matter of urgency
Technical summary
Media Hopper Create - Degraded service
Servers / Hardware
Impact description
Staff are using the service to prepare materials for hybrid teaching and student inductions.
Change Reference
Additional comments

Request, Authorise and Publish

Requested by Liam Duffy on 01-Sep-2020
Authorised by LTW
Publish to IS Website (Service Status and Alerts page): Yes
Published by Liam Duffy

Additional Details

Risk classification
Risk assessment
Other people involved
Notes for future reference