Alerts Archive

Service Alerts for October

Title Time Impact Affected Services Description Planning
ACF - DRT Network Migration Stage 5 (VLANs)

More info
27-Oct-2021
09:00AM - 08:00PM
11 hours
At risk
  • ACF EdLAN network
Following the work to migrate the vlans from old router to new router. We are currently troubleshooting a couple of issues access control lists that provide security to the vlans. We believe this is isolated to only a few hosts within VLAN175 and VLAN980 Planned
planned

28-Oct-2021
09:00AM - 12:00PM
3 hours
Degraded
License Server Outage - IS-LIC1, IS-LIC2 and IS-LIC3

More info
27-Oct-2021
09:00PM - 11:00PM
2 hours
Outage
  • Application Licensing
A further attempt will be made to upgrade the SPSS license manager. All running license services will be stopped over the three license servers to determine if one of them is causing a conflict. Should the SPSS license manager successfully upgrade each license service will be started up individually to determine the one causing the conflict. The SPSS license manager will then be reverted back to the working version and results will be reported back to IBM. Planned
Complete
completed-planned

JIRA Upgrade

More info
27-Oct-2021
05:00PM - 08:15PM
3 hours 15 minutes
Outage
  • JIRA
JIRA will be unavailable while work is completed, please see below for outage and at risk times. Planned
Complete
completed-planned

From: 27-Oct-2021 - 08:15PM
To:      28-Oct-2021 - 12:00PM
15 hours 45 minutes
At risk
Finance eExpenses unavailable

More info
27-Oct-2021
11:29AM - 11:45AM
16 minutes
Outage
  • eExpenses systems
eExpenses unavailable. Restart required Unplanned
Complete
completed-unplanned

Web Central CAD Unavailable

More info
26-Oct-2021
09:15AM - 09:30AM
15 minutes
Outage
  • WebCentral
  • Webcentral CAD
I211026-0549 - WEB CENTRAL CAD LIVE - RE START Agreed - Short Notice
Complete
completed-shortNotice

Oracle HR (Legacy) unavailable.

More info
22-Oct-2021
12:00PM - 12:15PM
15 minutes
Outage
  • HR/Payroll (Legacy)
I211022-0754 - Forgotten password emails not being sent . Application restart required Cancelled
cancelled

Accommodation, Catering and Events [ACE] Critical Patching

More info
21-Oct-2021
06:00AM - 06:30AM
30 minutes
At risk
  • Kinetix (KX)
Due to server work, Accommodation, Catering and Events [ACE] applications will face an 'At Risk' period for critical patching from 6:00AM to 6:30AM on both Thursday 21st and Friday 22nd October Planned
planned

22-Oct-2021
06:00AM - 06:30AM
30 minutes
At risk
WorkTribe Maintenance

More info
19-Oct-2021
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe will be at risk from 05:30 PM — 06:30 PM, Tuesday 19th October 2021. There will then be an outage from 05:30 PM — 06:30 PM, Thursday 21st October 2021. Planned
planned

21-Oct-2021
05:30PM - 06:30PM
1 hour
Outage
Insurance Application unavailable

More info
21-Oct-2021
03:00PM - 03:05PM
5 minutes
Outage
  • Insurance
Insurance application to be deployed using Bamboo to apply changes as per call I210816-0272. Agreed - Short Notice
Complete
completed-shortNotice

Old College Distribution Router Migration

More info
21-Oct-2021
08:00AM - 05:00PM
9 hours
Degraded
  • Old College Router
There will be a degraded service of the Old College Router between 08:00 AM — 05:00 PM Thursday 21st Oct 2021. Planned
Complete
completed-planned

Outage of the NEWSLIVE Database

More info
20-Oct-2021
11:00AM - 11:30AM
30 minutes
Outage
  • Supporting Systems: ADMISMI, STUDMI, HRMI, ORGMI, STUDMI, FUNDMI, Disability Data, EVASYS Data, SMACEMART, EFINARCH, TELSMI, UNIDESKMI, LYNDAMI
There will be an outage of the NEWSLIVE Database. For a full list of services that users will be unable to use during this outage please see the affected services section. Planned
Complete
completed-planned

20-Oct-2021
11:30AM - 12:00PM
30 minutes
At risk
Power BI Gateway Update

More info
20-Oct-2021
10:30AM - 11:00AM
30 minutes
Degraded
  • Power BI
The Power BI Gateway is being updated Wednesday 20th Oct at 10:30am. Any refreshes that go through the Gateway may fail and can either be re-run after the update or completed at the next scheduled refresh. Unplanned
Complete
completed-unplanned

Blogs.ed outage

More info
19-Oct-2021
03:00AM - 08:40AM
5 hours 40 minutes
Outage
  • blogs.ed
Blogs.ed has been down since a planned outage to complete some technical work. We are currently investigating. Unplanned
Complete
completed-unplanned

Blogs.ed.ac.uk Planned Outage

More info
19-Oct-2021
01:00AM - 03:00AM
2 hours
Outage
  • blogs.ed.ac.uk
The blogs.ed.ac.uk service will be temporarily unavailable Unplanned
Complete
completed-unplanned

ALMA and DiscoverEd at Risk

More info
From: 16-Oct-2021 - 10:00PM
To:      17-Oct-2021 - 01:00AM
3 hours
At risk
  • DiscoverEd
  • Electronic Journals
  • Resource Lists
The ALMA Library system, which includes DiscoverEd, Resource Lists; Electronic Journals, and Library self services (including DiscoverEd patron account), will be considered "at risk" between 22:00PM on Saturday 16th October and 01:00AM on Sunday 17th October while a scheduled maintenance activity takes place. Planned
Complete
completed-planned

VM backup service

More info
From: 12-Oct-2021 - 07:30PM
To:      15-Oct-2021 - 09:00AM
2 days 13 hours 30 minutes
Outage
  • Virtual hosting backups
UPDATE - we have resolved the issue with the backup storage platform and have re-enabled all backup jobs to run as normal. We still need to bring the new capacity online and are working to schedule this, but we think we should have capacity in the service to tide us over until that is complete. We will leave the alert open and the service "at risk" over the weekend and continue to monitor the situation. Original issue: We have an issue with a backend storage platform that caused partial failures of some VM backups last night. We are working to resolve this issue and attempting to accelerate bringing online replacement storage but we will not complete this before the end of the working day. We will therefore need to suspend the VM backup service tonight and therefore no VMs will get any backups. We will update you with further developments as we have them. Apologies for any inconvenience this may cause you. Unplanned
unplanned

From: 15-Oct-2021 - 09:00AM
To:      18-Oct-2021 - 05:00PM
3 days 8 hours
At risk
Some Power BI Apps are stuck at a 'Building your app ...' screen

More info
From: 15-Oct-2021 - 09:00AM
To:      27-Oct-2021 - 09:00AM
12 days
Degraded
  • Power BI
When attempting to load Apps that use the classic template in Power BI, some users are getting a 'Building your app ...' error. The fix for this is for the Workspace Owner(s) to upgrade the App from classic to the newer 'V2' experience. There should be no issues when doing this though the App may be unavailable for a minute or two while it updates. Advisory from Microsoft currently published here: https://powerbi.microsoft.com/en-us/support/ Unplanned
unplanned

HR/Payroll (Legacy) Unavailable

More info
15-Oct-2021
07:00AM - 10:00AM
3 hours
Outage
  • HR/Payroll (Legacy)
Issue with connecting to database is currently being investigated by ISAPPS Unplanned
Complete
completed-unplanned

OneTrust will undergo scheduled maintenance

More info
From: 14-Oct-2021 - 08:00PM
To:      15-Oct-2021 - 12:00AM
4 hours
Outage
  • OneTrust
During the maintenance period, you will not be able to access the OneTrust application console. This will not impact the availability of deployed tools such as banners, consent collection points and the data subject portal. We apologize for any disruption to your business Unplanned
unplanned

IDM and VRS unavailable Mon 11th Oct - Wed 13th Oct

More info
11-Oct-2021
12:00PM - 12:01PM
1 minutes
Outage
  • ID Management
On Monday 11th October IDM and VRS will go through a major upgrade process. The services will be unavailable from 12:00 on Monday 11th, all day Tuesday 12th and returning to service late afternoon on Wednesday 13th. The services will then be at risk all day Thursday 15th. Any users of these services should assume they have no access from 12:00 on Monday 11th October until late afternoon on Wednesday 13th. The technical teams will endeavour to return the service earlier or as soon as safely possible on Wednesday 13th. This means three things: 1) Data going into IDM will be stopped. For example, student or staff information from Student Records, EUCLID or Staff (Oracle/People & Money) services. 2) Data going out of IDM will be stopped. For example, modifications to student or staff records destined for EASE, email or MyEd. 3) Any Visitor additions/modifications will not be available. For example, adding new Vistitors, extending Visits or adding services to Visits. Communications have been sent to end users and stakeholders including: 1) Service owners of those who sent data into IDM. Namely Student Systems (for major systems like EUCLID) and Human Resources (for major systems like People & Money). 2) Service owners who have systems that rely on data coming out of IDM. For example, EASE, email and MyEd. 3) All Identity Management System users. Namely the people who have administrative permissons on IDM, Computing Officers, and anyone who has the ability to use the IDM interface to lookup identities. 4) All Visitor Registration System users. Namely the people who can Approve/Sponsor Visits or make adjustments to these. Cancelled
cancelled

14-Oct-2021
09:00AM - 09:01AM
1 minutes
At risk
New ECA distribution router

More info
14-Oct-2021
08:00AM - 05:00PM
9 hours
At risk
  • Core Network
There will be a short network outage (normally 5 - 30 seconds) per VLAN, during the at risk period. This will impact all wired and wireless devices including PCs, printers/MFDs, CCTV, door control, telephony (VoIP) and building management systems. At Risk Time between 08:00 AM and 05:00 PM on Thursday, 14-Oct-21. Planned
Complete
completed-planned

Collaborate Update

More info
14-Oct-2021
12:00AM - 04:00AM
4 hours
Degraded
  • Collaborate Ultra
Blackboard will be performing an update to Collaborate Ultra in Europe during the dates and times listed below: Start Time - Thursday, October 14th, 2021, 00:00 Midnight GMT End Time - Thursday, October 14th, 2021, 04:00 AM GMT Collaborate Ultra users will experience intermittent availability during this maintenance window. Unplanned
Complete
completed-unplanned

14-Oct-2021
04:00AM - 05:00AM
1 hour
At risk
Planned Maintenance of University Website Search Function

More info
From: 13-Oct-2021 - 10:00PM
To:      14-Oct-2021 - 06:00AM
8 hours
At risk
  • University Website Search Function
A period of routine maintenance is scheduled to be undertaken on the Squiz network infrastructure, which provides the University website search function, Funnelback. At Risk time between 10:00 PM, 13-Oct-21 — 06:00 AM, 14-Oct-21. During the maintenance window, Squiz hosted services may be unavailable for up to 5 minutes while updates are applied, which may result in a degradation of the search function. Whilst rare, in some circumstances patching can result in outages greater than 5 minutes in duration. Squiz staff will be monitoring the process and will escalate issues internally and externally if required. Planned
Complete
completed-planned

Issues connecting to Remote Desktop computers

More info
13-Oct-2021
10:00AM - 12:20PM
2 hours 20 minutes
Degraded
  • Remote Desktop Service
*** Update *** IS have now updated the certificate on the Remote Desktop Service. This may result in currently connected users to be disconnected and they should reconnect. IS are currently investigating a certificate issue with the remote desktop service. Unplanned
Complete
completed-unplanned

Wiki point release update

More info
13-Oct-2021
08:30AM - 09:00AM
30 minutes
Outage
  • Central Wiki Service
Wiki will be unavailable for approximately 30 mins while the upgrade is carried out. Outage Time between 08:30 AM and 09:00 AM on Wednesday, 13-Oct-21. At Risk Time between 09:00 AM and 02:00 PM on Wednesday, 13-Oct-21. Planned
Complete
completed-planned

13-Oct-2021
09:00AM - 02:00PM
5 hours
At risk
Upgrade of Wireless Access Points - Argyle House

More info
From: 12-Oct-2021 - 08:00AM
To:      21-Oct-2021 - 09:00AM
9 days 1 hour
Degraded
  • Wireless Network
All the Cisco access points will be replaced to new Aruba APs per wing each day. In this order Floor E, K West, K East, H West, H East, F West, F East. Degraded Service Time between 08:00 AM on Tuesday, 12-Oct-21 and 05:00 PM on Thursday, 21-Oct-21. Planned
Complete
completed-planned

Web Central Unavailable

More info
11-Oct-2021
04:10PM - 04:15PM
5 minutes
Outage
  • WebCentral
I211011-2536 - Web Central Restart TOMCATS LIVE Restart requested Agreed - Short Notice
Complete
completed-shortNotice

EUCLID Upgrade

More info
From: 08-Oct-2021 - 02:00PM
To:      10-Oct-2021 - 06:00PM
2 days 4 hours
Outage
  • EUCLID web
  • EUCLID Client, EUGEX reporting and interfaces, PG Application Page, Personal Tutors
Double Upgrade of EUCLID software over the weekend of 8th/9th/10th October 2021. This is an annual process and has been agreed with users. Outage Time between 02:00 PM and 06:00 PM on Sunday, 10-Oct-21 At Risk Time between 08:00 AM and 06:00 PM on Monday, 11-Oct-21 Planned
Complete
completed-planned

11-Oct-2021
08:00AM - 06:00PM
10 hours
At risk
People and Money Unavailable

More info
From: 08-Oct-2021 - 09:00PM
To:      09-Oct-2021 - 03:00AM
6 hours
Outage
  • People and Money
Maintenance Summary: Oracle will apply the 8-October-21 Weekly Maintenance Pack for Fusion Applications 21C. Start Time: Friday, October 8, 2021 9:00 PM Estimated End Time:Saturday, October 9, 2021 3:00 AM Unplanned
Complete
completed-unplanned

WorkTribe Maintenance

More info
05-Oct-2021
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe will be at risk from 05:30 PM — 06:30 PM, Tuesday 5th October 2021. There will then be an outage from 05:30 PM — 06:30 PM, Thursday 7th October 2021. Planned
planned

07-Oct-2021
05:30PM - 06:30PM
1 hour
Outage
HSS-PS1 printing at risk

More info
07-Oct-2021
04:45PM - 05:15PM
30 minutes
Degraded
  • Personal Print Copy and Scan
HSS-PS1 printing at risk during update rollback to bring server configuration in linw with the other College print servers. Unplanned
Complete
completed-unplanned

Argyle House - Network Migration

More info
07-Oct-2021
08:00AM - 05:00PM
9 hours
At risk
  • Core Network
There will be a short network outage (normally 5 - 30 seconds) per VLAN, during the at risk period. This will impact all wired and wireless devices (Wireless may extend to ECA and although risk is low -should be considered at risk) including PC's, printers/MFDs, CCTV, door control, telephony (VoIP) and building management systems. At Risk Time between 08:00 AM and 05:00 PM on Thursday, 07-Oct-21. Planned
Complete
completed-planned

MyED at risk

More info
06-Oct-2021
07:00AM - 08:00AM
1 hour
At risk
  • MyEd
MyEd will be at risk over the period of patching. Just 3 of the 6 servers are patched at the same time therefore MyEd is marked as at risk. There is the potential risk that users may lose their sessions, but this risk is very low. At Risk Time between 07:00 AM and 08:00 AM, on Wednesday 06-Oct-21 and between 07:00 AM and 08:00 AM on Thursday 07-Oct-21. Planned
Complete
completed-planned

07-Oct-2021
07:00AM - 08:00AM
1 hour
At risk
UWS and EdWeb at risk

More info
06-Oct-2021
07:00AM - 08:00AM
1 hour
At risk
  • University Website
UWS & EdWeb will be at risk over the period of patching. Just 2 of the 4 servers are patched at the same time so therefore is marked as at risk. At Risk Time between 07:00 AM and 08:00 AM on Wednesday, 06-Oct-21 and between 07:00 AM and 08:00 AM on Thursday, 07-Oct-21. Planned
Complete
completed-planned

07-Oct-2021
07:00AM - 08:00AM
1 hour
At risk
Planned Maintenance of University Website Search Function

More info
From: 05-Oct-2021 - 11:00PM
To:      06-Oct-2021 - 02:00AM
3 hours
At risk
  • University Website Search Function
Two periods of routine maintenance are planned to be undertaken on the Squiz network infrastructure, which provides the University website search function, Funnelback. At Risk Time between 11:00 PM Tuesday, 05-Oct-21 and 02:00 AM on Wednesday, 06-Oct-21 and between 11:00 PM Wednesday, 06-Oct-21 and 02:00 AM on Thursday, 07-Oct-21. Planned
Complete
completed-planned

From: 06-Oct-2021 - 11:00PM
To:      07-Oct-2021 - 02:00AM
3 hours
At risk
Moodle, JIRA, UoE website search, PURE, Hosted sites outage

More info
06-Oct-2021
08:00AM - 08:20AM
20 minutes
Outage
  • Hosted Websites
  • Moodle
  • PURE
The following systems will be unavailable: Moodle, JIRA, Hosted Websites, PURE and Drupal services on Wednesday 06-Oct-21, between 8:00 AM and 8:20 AM and should be considered at risk until 10:00 AM. Planned
Complete
completed-planned

06-Oct-2021
08:20AM - 10:00AM
1 hour 40 minutes
At risk
eFinancials Outage

More info
06-Oct-2021
07:00AM - 07:20AM
20 minutes
Outage
  • E-Financials
eFinancials will experience a brief outage between 7:00 AM and 7:20 AM on Wednesday, 06-Oct-21, while essential security patches are applied to the server. There will also be an At-Risk period between 7:20 AM and 9:00 AM on the same day. Planned
Complete
completed-planned

06-Oct-2021
07:20AM - 09:00AM
1 hour 40 minutes
At risk
SOA, Wiki, IDM, Event Booking at risk

More info
06-Oct-2021
07:00AM - 09:00AM
2 hours
At risk
  • Central Wiki Service
  • Event Booking
  • ID Management
Due to a regular update of the system the SOA, Wiki, IDM (Live and TEST) will be considered at risk between 07:00 AM and 09:00 AM on Wednesday, 06-Oct-21. Planned
Complete
completed-planned

EUCLID Outage

More info
06-Oct-2021
06:00AM - 06:20AM
20 minutes
Outage
  • EUCLID web
EUCLID will experience a short outage between 6:00 AM and 6:20 AM, on Wednesday 06-Oct-21, while essential security patches are applied to the server. The application should be considered At Risk until 8:00 AM on the same day. Planned
Complete
completed-planned

06-Oct-2021
06:20AM - 08:00AM
1 hour 40 minutes
At risk
Eleanor storage servers to be replaced

More info
From: 04-Oct-2021 - 09:00AM
To:      18-Oct-2021 - 05:00PM
14 days 8 hours
At risk
  • Eleanor
**UPDATE - alert extended until Monday 18 October, 5pm** The storage system is triply replicated and so storage servers can be progressively replaced without outage, although there is likely to be a degradation in service as data is copied to the new storage servers. At Risk Time from 09:00 AM, Monday 04-Oct-21 to 05:00 PM, Monday 18-Oct-21. Planned
Complete
completed-planned

Replacement of Wireless Access Points Argyle House Floor D

More info
From: 04-Oct-2021 - 09:00AM
To:      05-Oct-2021 - 05:00PM
1 day 8 hours
Degraded
  • Wireless Network
As part of pilot to understand the feasibility of replacing current Cisco WAPs with Aruba WAPs. All the Cisco WAPs in Argyle House on floor D will be replaced. Agreed - Short Notice
Complete
completed-shortNotice

Planned Maintenance of University Website Search Function

More info
From: 03-Oct-2021 - 11:30PM
To:      04-Oct-2021 - 04:30AM
5 hours
At risk
  • University Website Search Function
A period of routine maintenance is scheduled to be undertaken on the Squiz network infrastructure, which provides the University website search function, Funnelback. At Risk Time between 11:30 PM on Sunday, 03-Oct-21 and 04:30 AM on Monday, 04-Oct-21. Planned
Complete
completed-planned

Alma at risk

More info
02-Oct-2021
09:00PM - 11:00PM
2 hours
At risk
  • DiscoverEd
  • Electronic Journals
  • Resource Lists
The ALMA Library system, which includes DiscoverEd, Resource Lists; Electronic Journals, and Library self services (including DiscoverEd patron account), will be considered "at risk" while a monthly system upgrade is being applied. At Risk time between 09:00 PM and 11:00 PM on Saturday, 02-Oct-21. Planned
planned

Top Hat - Students unable to access Top Hat

More info
01-Oct-2021
12:01AM - 04:00PM
15 hours 59 minutes
Degraded
  • Top Hat
Students are currently unable to login to Top Hat. Unplanned
Complete
completed-unplanned

01-Oct-2021
04:00PM - 05:00PM
1 hour
At risk
Renewal of RADIUS server certificate

More info
01-Oct-2021
08:00AM - 09:00AM
1 hour
Outage
  • Wireless and LapLAN networks
On 01/10/2021 we will be replacing the X.509 certificate that is presented by the RADIUS servers to users authenticating on the wireless or LapLAN networks. The new certificate still has the same name, radius01.is.ed.ac.uk, but is signed by a different root CA than the current one. This means that when you connect to, eg, eduroam the first time after this date you may be prompted to trust a "AAA Certificate Services" certificate which you should do. Cancelled
cancelled

Older Alerts

    December
    November
    October
    September
    August
    July
    June
    May
    April
    March
    February
    January
    September
    August
    July
    June
    May
    April
    March
    February
    January
    December
    November
    October
    September
    August
    July
    June
    May
    April
    March
    February
    January
    December
    November
    October
    September
    August
    July
    June
    May
    April
    March
    February
    January
    December
    November
    October
    September
    August
    July
    June
    May
    April
    March
    February
    January
    December
    November
    October
    September
    August
    July
    June
    May
    April
    March
    February
    January
    December
    November
    October
    September
    August
    July
    June
    May
    April
    March
    February
    January
    December
    November
    October
    September
    August
    July
    June
    May
    April
    March
    February
    January
    December
    November
    October
    September
    August
    July
    June
    May
    April
    March
    February
    January
    December
    November
    October
    September
    August
    July
    June
    May
    April
    March
    February
    January
    December
    November
    October
    September
    August
    July
    June
    May
    April
    March
    February
    January
    December
    November
    October
    September
    August
    July
    June
    May
    April
    March
    February
    January
    December
    November
    October
    September
    August
    July
    June
    May
    April
    March
    February
    January
    December
    November
    October