Forthcoming Service Alerts

Title Time Impact Affected Services Description Planning
Datastore will have a replacement PDU fitted, 29th Oct

More info
29-Oct-2021
09:00AM - 11:00AM
2 hours
At risk
  • User File Store
A rack of server nodes in Datastore needs a PDU replacement. This will take place the morning of Oct 29th. The work is expected to have no effect on services, but there is a small element of risk as services in that rack are only using one PDU at the moment. Unplanned
unplanned

Pure Cloud Portal Application - Supplier Maintenance

More info
30-Oct-2021
08:00AM - 05:00PM
9 hours
At risk
  • Pure Cloud Portal
Pure Cloud Portal Application - the suppliers Elsevier are applying maintenance to the servers but no impact on the service is expected Agreed - Short Notice
shortNotice

BeyondTrust (Bomgar) Service update

More info
01-Nov-2021
08:30AM - 10:00AM
1 hour 30 minutes
Outage
  • The BeyondTrust (Bomgar) Service - Remote Support
The BeyondTrust Remote Support (Bomgar Service) and underlying software will be upgraded to bring in line with the current build. Current version: Base Software: 6.0.1 Remote Support: 21.1.3 Latest version: Base Software: 6.1.1 Remote Support: 21.3.2. Bomgar Remote Support operators won't be able to use remote support during the outage. Planned
planned

IS Apps Dashboard restart

More info
01-Nov-2021
12:00PM - 12:05PM
5 minutes
Outage
  • IS Apps Dashboard
C2110-049 IS Apps Dashboard - Increase field size Agreed - Short Notice
shortNotice

01-Nov-2021
12:05PM - 12:30PM
25 minutes
At risk
Upgrade Firefox on Windows and Mac managed desktops to version 91 ESR

More info
From: 02-Nov-2021 - 08:00AM
To:      09-Nov-2021 - 09:00AM
7 days 1 hour
At risk
  • All web based services
Firefox on the Windows and Mac Managed Desktop for staff will automatically be upgraded from version ESR 78 to version 91 ESR. Users will be instructed to install and restart their Firefox session upon opening Firefox. Priority services have been tested against Firefox version 91 ESR or it has been checked with application suppliers that these priority services are compliant with Firefox version 91 ESR. Planned
planned

GitLab service being updated from 11 to 13.

More info
02-Nov-2021
08:30AM - 05:00PM
8 hours 30 minutes
Outage
  • gitlab
GitLab is to be updated to a more recent version. This will involve the gitlab service being out of service for the duration of the upgrade, which will take place on 2nd November from 8:30 to 5pm. For more information see CR C2109-101. Agreed - Short Notice
shortNotice

WorkTribe Maintenance

More info
02-Nov-2021
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe will be at risk from 05:30 PM — 06:30 PM, Tuesday 2nd November 2021. There will then be an outage from 05:30 PM — 06:30 PM, Thursday 4th November 2021. Planned
planned

04-Nov-2021
05:30PM - 06:30PM
1 hour
Outage
EUCLID Outage

More info
03-Nov-2021
06:00AM - 06:20AM
20 minutes
Outage
  • EUCLID web
EUCLID will experience a short outage between 6:00 AM and 6:20 AM on Wednesday, 03-Nov-21 while essential security patches are applied to the server. The application should be considered At Risk until 8:00 AM. Planned
planned

03-Nov-2021
06:20AM - 08:00AM
1 hour 40 minutes
At risk
Central Wiki Service ID Management and Event Booking update

More info
03-Nov-2021
07:00AM - 09:00AM
2 hours
Outage
  • Central Wiki Service
  • Event Booking
  • ID Management
Due to a regular update of the system the SOA, Wiki, IDM (Live and TEST) will be considered at risk between 07:00 and 09:00 AM on Wednesday 03-Nov-21. Planned
planned

E-Financials Outage

More info
03-Nov-2021
07:00AM - 07:20AM
20 minutes
Outage
  • E-Financials
E-Financials will experience a brief outage between 7:00 AM and 7:20 AM on Wednesday, 03-Nov-21 while essential security patches are applied to the server. There will also be an At-Risk period from 7:20 AM - 9:00 AM. Planned
planned

03-Nov-2021
07:20AM - 09:00AM
1 hour 40 minutes
At risk
University Website and Edweb at Risk

More info
03-Nov-2021
07:00AM - 08:00AM
1 hour
At risk
  • University Website
UWS & EdWeb will be at risk over the period of patching. Just 2 of the 4 servers are patched at the same time so therefore is marked as at risk. At Risk Time between 07:00 AM and 08:00 AM on Wednesday, 03-Nov-21. Planned
planned

MyED Patching

More info
03-Nov-2021
07:00AM - 08:00AM
1 hour
At risk
  • MyEd
MyEd will be at risk over the period of patching. Just 3 of the 6 servers are patched at the same time so therefore MyEd is marked as at risk. At Risk Time between 07:00 AM and 08:00 AM on Wednesday, 03-Nov-21 and between 07:00 AM and 08:00 AM on Thursday, 04-Nov-21. Planned
planned

04-Nov-2021
07:00AM - 08:00AM
1 hour
At risk
Moodle, JIRA, UoE website search, PURE, Hosted sites outage

More info
03-Nov-2021
08:00AM - 08:20AM
20 minutes
Outage
  • Hosted Websites
  • Moodle
  • PURE
The following systems will be unavailable: Moodle, JIRA, Hosted Websites, PURE and Drupal services on Wednesday, 03-Nov-21 between 08:00 AM and 08:20 AM and should be considered at risk until 10:00 AM. Planned
planned

03-Nov-2021
08:20AM - 10:00AM
1 hour 40 minutes
At risk
University Collections Facility (Gyle Annex) Network Replacement

More info
03-Nov-2021
08:30AM - 12:30PM
4 hours
Outage
  • University Collections Facility (Gyle Annex) network
The wired and wireless network will be replaced as part of the Network Replacement Project. This will impact the network conection for all devices at the UCF - telephones, door entry systems, CCTV, desktops and laptops etc. The wired network is estimated to be back by 10:30 at which point the wireless network will be replaced. Planned
planned

Easter Bush Distribution Router Migration

More info
04-Nov-2021
07:45AM - 05:00PM
9 hours 15 minutes
Degraded
  • Easter Bush Network
The work will bring the new Easter Bush distribution router (DRT) infrastructure into operation. All the current subnets (VLANS) and configurations will be migrated from the existing router(s) (BE3) to the new routers (EAB-DRT-01/02). There will be shorts outages, normally 5 and 30 seconds on devices connected to a VLAN as it is migrated. This includes all wired devices, wireless devices , CCTV, door control, telephony (VoIP) and building management system. Planned
planned

EUCLID Client and eVision Unavailable

More info
10-Nov-2021
07:00PM - 08:00PM
1 hour
Outage
  • EUCLID web
  • EUCLID Client
Routine maintenance is required on the EUCLID database server. In order to minimise impact the work will be performed mainly outside working hours. Development and Test will be patched in advance. EUCLID Client and eVision will be unavailable between 07:00 PM, Wednesday 10-Nov-21 — 08:00 PM, 10-Nov-21 Planned
planned

10-Nov-2021
08:00PM - 09:00PM
1 hour
At risk
Core Database Server - Ongoing scheduled maintenance

More info
10-Nov-2021
07:00PM - 09:00PM
2 hours
Outage
  • EBIS
  • E-Financials
  • HR/Payroll (Legacy)
  • ID Management
Routine maintenance is required on the core database server. In order to minimise impact the work will be performed mainly outside working hours. Development and Test will be patched in advance. Planned
planned

10-Nov-2021
09:00PM - 11:00PM
2 hours
At risk
WorkTribe Maintenance

More info
16-Nov-2021
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe will be at risk from 05:30 PM — 06:30 PM, Tuesday 16th November 2021. There will then be an outage from 05:30 PM — 06:30 PM, Thursday 18th November 2021. Planned
planned

18-Nov-2021
05:30PM - 06:30PM
1 hour
Outage
Windows Patching

More info
From: 17-Nov-2021 - 12:00AM
To:      19-Nov-2021 - 12:00PM
2 days 12 hours
At risk
  • ITI Managed Windows Server Systems
All servers - Monthly Microsoft Patching Process from Midnight Wednesday 17th November until 12:00 Friday 19th November. Planned
planned

Accommodation, Catering and Events [ACE] Critical Patching

More info
18-Nov-2021
06:00AM - 06:30AM
30 minutes
At risk
  • Kinetix (KX)
Due to server work, Accommodation, Catering and Events [ACE] applications will face an 'At Risk' period for critical patching from 6:00AM to 6:30AM on both Thursday 18th and Friday 19th November. Planned
planned

19-Nov-2021
06:00AM - 06:30AM
30 minutes
At risk
Appleton Tower Distribution Router Migration

More info
18-Nov-2021
08:00AM - 05:00PM
9 hours
Degraded
  • AT Network
The work will bring the new APT distribution router (DRT) infrastructure into operation. All the current subnets (VLANS) and configurations will be migrated from the existing router (at6) to the new routers (APT-DRT-01/02) one at a time. There will be shorts outages, normally 5 and 30 seconds on devices connected to a VLAN as it is migrated. This includes all wired devices, wireless devices, CCTV, door control, telephony (VoIP) and building management systems. Planned
planned

People & Money Unavailable

More info
From: 19-Nov-2021 - 09:00PM
To:      20-Nov-2021 - 02:00AM
5 hours
Outage
  • People and Money
Due to regular updates People & Money will be unavailable from 9:00PM, 19th November 2021 until 2:00AM, 20th November 2021. Planned
planned

EBIS Database Maintenance

More info
23-Nov-2021
09:00AM - 02:00PM
5 hours
Outage
  • EBIS
  • WebCentral, Mobile Devices, Archibus Client, EBIS On-line, Harmon Webcentral, Harmon Webcentral CAD
Planned database migration from physical to virtual machine. Outage for the following systems for the duration of the work: EBIS, WebCentral, Mobile Devices, Archibus Client, EBIS On-line, Harmon Webcentral, Harmon Webcentral CAD Planned
planned

23-Nov-2021
02:00PM - 06:00PM
4 hours
At risk
Bio-Quarter Distribution Router Migration

More info
25-Nov-2021
08:00AM - 05:00PM
9 hours
Degraded
  • Bio-Quarter Network
The work will bring the new BIQ distribution router (DRT) infrastructure into operation. All the current subnets (VLANS) and configurations will be migrated from the existing router (lf1 & lf2) to the new routers (BIQ-DRT-01/02). There will be shorts outages, normally 5 and 30 seconds on devices connected to a VLAN as it is migrated. This includes all wired devices, wireless devices, CCTV, door control, telephony (VoIP) and building management systems. Planned
planned

WorkTribe Maintenance

More info
30-Nov-2021
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe will be at risk from 05:30 PM — 06:30 PM, Tuesday 30th November 2021. There will then be an outage from 05:30 PM — 06:30 PM, Thursday 2nd December 2021. Planned
planned

02-Dec-2021
05:30PM - 06:30PM
1 hour
Outage
University website and EdWeb at risk - regular monthly patching

More info
01-Dec-2021
07:00AM - 08:00AM
1 hour
At risk
  • University Website
University website & EdWeb will be at risk over the period of patching. Just 2 of the 4 servers are patched at the same time so therefore is marked as at risk. At Risk Time between 07:00 AM — 08:00 AM Wednesday 01-Dec-21 and 07:00 AM — 08:00 AM Thursday 02-Dec-21 Planned
planned

02-Dec-2021
07:00AM - 08:00AM
1 hour
At risk
eFinancials Outage

More info
01-Dec-2021
07:00AM - 07:20AM
20 minutes
Outage
  • E-Financials
eFinancials will experience a brief outage between 7:00 - 7:20AM Wednesday, 01-Dec-21 while essential security patches are applied to the server. There will also be an At-Risk period from 7:20 - 9:00AM. Planned
planned

01-Dec-2021
07:20AM - 09:00AM
1 hour 40 minutes
At risk
Moodle, JIRA, UoE website search, PURE, Hosted sites outage

More info
01-Dec-2021
08:00AM - 08:20AM
20 minutes
Outage
  • Hosted Websites
  • Moodle
  • PURE
The following systems will be unavailable: Moodle, JIRA, Hosted Websites, PURE and Drupal services Outage Time 08:00 AM — 08:20 AM on Wednesday 01-Dec-21, 01-Dec-21 At Risk Time 08:20 AM — 10:00 AM, Wednesday 01-Dec-21 Planned
planned

01-Dec-2021
08:20AM - 10:00AM
1 hour 40 minutes
At risk
Moray House Distribution Router Migration

More info
02-Dec-2021
08:00AM - 05:00PM
9 hours
Degraded
  • Moray House Network
The work will bring the new HLR distribution router (DRT) infrastructure into operation. All the current subnets (VLANS) and configurations will be migrated from the existing router (mh3) to the new routers (HLR-DRT-01/02). There will be shorts outages, normally 5 and 30 seconds on devices connected to a VLAN as it is migrated. This includes all wired devices, wireless devices, CCTV, door control, telephony (VoIP) and building management systems. Planned
planned

Western General Hospital Distribution Router Migration

More info
09-Dec-2021
08:00AM - 05:00PM
9 hours
Degraded
  • Western General Hospt. Network
The work will bring the new WGH distribution router (DRT) infrastructure into operation. All the current subnets (VLANS) and configurations will be migrated from the existing router (wg5) to the new routers (WGH-DRT-01/02). There will be shorts outages, normally 5 and 30 seconds on devices connected to a VLAN as it is migrated. This includes all wired devices, wireless devices, CCTV, door control, telephony (VoIP) and building management systems. Planned
planned

WorkTribe Maintenance

More info
14-Dec-2021
05:30PM - 06:30PM
1 hour
At risk
  • Worktribe
WorkTribe will be at risk from 05:30 PM — 06:30 PM, Tuesday 14th December 2021. There will then be an outage from 05:30 PM — 06:30 PM, Thursday 7th December 2021. Planned
planned

16-Dec-2021
05:30PM - 06:30PM
1 hour
Outage
Accommodation, Catering and Events [ACE] Critical Patching

More info
23-Dec-2021
06:00AM - 06:30AM
30 minutes
At risk
  • Kinetix (KX)
Due to server work, Accommodation, Catering and Events [ACE] applications will face an 'At Risk' period for critical patching from 6:00AM to 6:30AM on both Thursday 23rd and Friday 24th December Planned
planned

24-Dec-2021
06:00AM - 06:30AM
30 minutes
At risk
People & Money Unavailable

More info
From: 18-Feb-2022 - 09:00AM
To:      19-Feb-2022 - 02:00AM
17 hours
Outage
  • People and Money
Due to regular updates People & Money will be unavailable from 9:00PM, 18th February 2022 until 2:00AM, 19th February 2021. Planned
planned


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