Service Availability - 2015/16

Planned Downtime

Services Website

Top Priority Services

Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Total
mins
% Annual
Avalability
Central Wiki Service 2420 0 50 80 20 0 620 20 260 20 20 4040 7550 98.56
Electronic Journals 0 0 0 0 0 0 0 0 60 0 0 0 60 99.99
EUCLID web 20 0 0 60 60 0 630 1800 240 80 0 120 3010 99.43
Kinetix (KX) 0 0 60 30 60 0 0 240 60 90 150 90 780 99.85
Learn 0 0 0 60 0 240 600 0 240 0 0 600 1740 99.67
Library Catalogue 0 0 0 0 0 0 0 0 60 0 0 0 60 99.99
Moodle 20 0 20 20 20 0 20 20 80 20 20 380 620 99.88
MyEd portal framework 10 0 0 60 0 0 600 0 240 0 0 120 1030 99.80
Office365 0 0 0 0 0 0 0 0 60 0 0 0 60 99.99
Staffmail 0 0 0 0 0 0 0 0 60 0 0 0 60 99.99
University Website
University Website
  14-Jan (180)
  28-Jan (180)
  29-Feb (600)
  12-Apr (30) Essential network maintenance affecting services
  19-Apr (30) Essential Network Maintenance

0 0 0 0 0 360 600 0 60 0 0 0 1020 99.81

Top Priority Infrastructure

Core Application storage - SAN 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
Core Network 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
EASE 0 75 0 0 0 0 0 0 60 0 0 0 135 99.97
Firewall (Checkpoint 1) 0 0 0 0 0 0 0 0 60 0 0 0 60 99.99
Load Balancers 0 0 0 0 0 0 0 0 60 0 0 0 60 99.99
Mail Relay 0 0 0 0 0 0 0 0 60 0 0 0 60 99.99
Virtual Hosting 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00

Medium Priority

E-Financials
E-Financials
  05-Aug (20) eFinancials unavailable
  07-Oct (20) eFinancials Unavailable
  04-Nov (20)
  17-Nov (60) Essential Core Database Maintenance
  02-Dec (20) Brief E-Financials outage
  03-Feb (20) eFinancials Unavailable
  02-Mar (20) E-Finacnials planned outage
  06-Apr (20) E-Financials planned outage
  12-Apr (30) Essential network maintenance affecting services
  19-Apr (30) Essential Network Maintenance
  20-Apr (180) Essential Core Database Maintenance
  04-May (20) E-Financails Outage
  01-Jun (20) E-Financials planned outage
  06-Jul (20) E-Financials planned outage
  12-Jul (5)
  13-Jul (120)
  13-Jul (90)
  20-Jul (120) Essential Maintenance of Core IT Services

20 0 20 80 20 0 20 20 260 20 20 355 835 99.84
EBIS 0 0 0 60 0 0 0 0 240 0 20 120 440 99.92
EdWeb
EdWeb
  06-Aug (180) EdWeb CMS Development Work
  13-Aug (180) Content migration from Polopoly to EdWeb
  20-Aug (180) Content migration to EdWeb
  25-Aug (120) EdWeb CMS (Content Management System) update
  03-Sep (180) Content migration to EdWeb
  10-Sep (180) Content migration to EdWeb
  24-Sep (180) Content migration to EdWeb
  01-Oct (180) Content migration to EdWeb
  08-Oct (180) Content migration to EdWeb
  15-Oct (180) Polopoly to EdWeb Content migration
  22-Oct (180) Polopoly to EdWeb Content Migration
  29-Oct (180) Content migration to EdWeb from Polopoly
  05-Nov (180) Content migration to EdWeb from Polopoly
  09-Nov (120) EdWEb unavailable
  09-Nov (120)
  12-Nov (180) Content migration to EdWeb from Polopoly
  19-Nov (180) Content migration from Polopoly to EdWeb (Geoscien
  11-Jan (120) EdWeb - Dec Software deployments and Iteration1
  14-Jan (180)
  21-Jan (180) Content migration to EdWeb from Polopoly
  28-Jan (180)
  28-Jan (180) Content migration from Polopoly to EdWeb
  04-Feb (180) Content migration from Polopoly to EdWeb (Vet)
  15-Feb (120) EdWeb project Deployment
  25-Feb (180) Content migration from Polopoly to EdWeb (Careers)
  29-Feb (600)
  03-Mar (180) Content migration from Polopoly to EdWeb (Health)
  10-Mar (300) EdWeb CMS work
  17-Mar (180) Content migration from Polopoly to EdWeb (Chaste,
  24-Mar (180) Content migration from Polopoly to EdWeb (Public n
  04-Apr (180) EdWeb project Deployment
  12-Apr (30) Essential network maintenance affecting services
  19-Apr (30) Essential Network Maintenance
  02-Jun (270) EdWeb Project Work
  28-Jul (300) EdWeb Project Work

660 540 900 780 0 840 1080 840 240 0 270 300 6450 98.77
eRecruitment 0 0 0 60 0 0 0 0 270 0 0 120 450 99.91
Event Booking 0 0 0 60 0 0 0 0 240 150 0 120 570 99.89
Hosted Websites 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
HR/Payroll
HR/Payroll
  02-Nov (1620) HR/Payroll system outage
  17-Nov (60) Essential Core Database Maintenance
  04-Feb (1680) HR and Payroll system outage Thursday 4th February
  07-Mar (1440) HR Payroll system unavailable
  14-Mar (90) HR/Payroll unavailable
  31-Mar (270)
  31-Mar (270) HR Live unavailable
  07-Apr (240) Outage to HR/Payroll system
  12-Apr (30) Essential network maintenance affecting services
  13-Apr (270) Oracle HR Unavailable
  19-Apr (30) Essential Network Maintenance
  20-Apr (180) Essential Core Database Maintenance
  09-May (30) HR Oracle unavailable
  16-May (150) Oracle
  27-Jun (60) HR payroll migration
  05-Jul (300) HR payroll migration
  20-Jul (120) Essential Maintenance of Core IT Services

0 0 0 1680 0 0 1680 2070 750 180 60 420 6840 98.70
ID Management 0 0 0 60 0 0 120 390 240 120 150 120 1200 99.77
Lecture Recording 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
Network Shared Drives 0 0 0 5 0 0 0 0 60 0 0 60 125 99.98
PURE 2250 75 0 60 600 120 0 0 240 60 0 120 3525 99.33
Reporting + Analytics (BI Suite) 60 0 210 60 0 0 0 45 630 0 0 120 1125 99.79
Timetabling 2040 0 0 0 1020 405 600 0 60 540 0 0 4665 99.11
UniDesk
UniDesk
  29-Sep (75) EASE unavailable
  29-Feb (600)
  12-Apr (30) Essential network maintenance affecting services
  12-Apr (1035) Unidesk Unavailable
  19-Apr (30) Essential Network Maintenance
  06-Jul (15) Short interruption to UniDesk service

0 75 0 0 0 0 600 0 1095 0 0 15 1785 99.66
WebCentral 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
Worktribe 0 0 0 0 60 0 0 0 1980 30 0 0 2070 99.65

 

Services Details
August 2014
Central Wiki 60 minutes. Outage part of scheduled, monthly Linux patching
Kinetics - Accommodation Services 60 minutes, two outages. Both outages part of scheduled, Windows patching.
Moodle 60 minutes. Outage part of scheduled, monthly Linux patching
Hosted Websites 60 minutes. Outage part of scheduled, monthly Linux patching
Polopoly 60 minutes. One planned restart to ensure service ready for start of term.
Reporting + Analytics (BI Suite) 120 minutes, three outages. One outage part of scheduled server patching, the other two part of performance investigations: one proactive restart of service before we hit issues, one outage to increase server memory.
September 2014
Learn 60 minutes. Full Learn restart to ensure clean position before start of term.
HR/Payroll 510 minutes. Essential patching of Oracle HR.
Polopoly (publishing) 60 minutes, one event. The server providing the publishing (not resilient) reached 100% CPU and required a restart. No further investigations.
Reporting + Analytics (BI Suite) 60 minutes, two outages. Both to ensure clean start of term position, by trestarting full service.
UniDesk 15 minutes. Application server restart based on invetsigations on database locking issues and suggestions from supplier.
October 2014
Central Wiki Service 75 minutes. 1 event regular patching, the other event is a planned full index rebuild which is performed from time to time.
Kinetix (KX) 180 minutes. 2 critical patching events as part of regular patching, 1 planned Accommodation Booking system software deployment as part of regular service improvements.
Moodle 180 minutes. 1 patching event as part of regular patching, 1 planned database fail over to in advance of vm work.
e-Financials 1140 minutes. 1 event: patching/upgrading e-Financials to be compatible with new Java versions. This is to ensure the managed Desktop can roll out ne java version.
eRecruitment 1180 minutes. 1 event: planned downtime to perform data clean-up by supplier..
HR Payroll 510 minutes. 1 event: planned downtime to apply patches as part of HMRC Legal requirements for Payroll and Pensions.
ID Management 120 minutes. 1 event: patching of ID Management as part of CON007 project to fix issue with change of Org Unit for staff not being properly processed.
Network Shared Drives 30 minutes. 1 event to patch datastore to the latest versions of Samba and CTDB, 1 event to patch datastore to improve stability.
Polopoly 60 minutes. 1 event: roactively restarting server as server had very high CPU usage and will start to affect service performance.
PURE 1020 minutes. 1 event: database upgrade to new datab to patch datastore to the latest versions of Samba and CTDB, 1 event to patch datastore to improve stability.
Reporting + Analytics (BI Suite) 2880 minutes. 1 event: Two days downtime required to install and configure a second server for BI Suite. This will facilitate the deployment of new BI tools as well as improve the management of server load.
Timetabling 1440 minutes. 1 event: Rebuild the database. This is required a few times a year to ensure performance of Timetabling.