Media Hopper Replay - Vendor update cycle

Planned in advance; Open

Overview

Affected services
  • Lecture Recording
At Risk Time
07:00 PM, 29-Mar-23 — 08:00 AM, 30-Mar-23
Description
The vendor who supplies Media Hopper Replay will be performing an update to Media Hopper Replay overnight on the 29th March. Whilst we do not expect any widespread outage of the service, users may experience temporary access/authorisation disruption whilst the update is performed.

Technical Information

Technical Information

Work summary
The vendor who supplies Media Hopper Replay will be performing an update to Media Hopper Replay overnight on the 29th March. Whilst we do not expect any widespread outage of the service, users may experience temporary access/authorisation disruption whilst the update is performed.
Technical summary
Media Hopper Replay - Vendor update cycle
Affecting
Servers / Hardware
Criticality
medium
Expected impact
Sporadic impact to users accessing the service during the update window. No widespread impact expected.
Change Reference
C2303-056
Additional comments

Request, Authorise and Publish

Requested by Marc Jennings on 23-Mar-2023
Authorised by LTW
Publish to IS Website (Service Status and Alerts page): Yes
Published by Gavin Anderson


Additional Details

Risk classification
low
Risk assessment
Outside normal teaching hours
Other people involved
Notes for future reference

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