Content not able to be uploaded to Media Hopper Create

Unplanned; Complete

Overview

Affected services
  • Media Hopper Create
At Risk Time
11:30 AM, 26-Sep-19 — 12:00 PM, 27-Sep-19
Description
We have been made aware that when trying to upload content to Media Hopper Create, a red error banner is shown saying 'Oops! Upload failed', and the content upload does not complete. Playback of content is not affected. This has been raised with the supplier, who is currently investigating. Update at 27-Sept-2019: The supplier have resolved this issue, and through our monitoring of the service over the past 24 hours, we have found that content can successfully be uploaded again without issue.

Technical Information

Technical Information

Work summary
Technical summary
Content not able to be uploaded to Media Hopper Create
Affecting
Servers / Hardware
Criticality
low
Impact description
Change Reference
Additional comments

Request, Authorise and Publish

Requested by Liam Duffy on 26-Sep-2019
Authorised by LTW
Publish to IS Website (Service Status and Alerts page): Yes
Published by Liam Duffy


Additional Details

Risk classification
Risk assessment
Other people involved
Notes for future reference