Upgrade firmware on Netscaler load balancers.

Agreed - Short Notice; Complete

Overview

Affected services
  • Load Balancers
At Risk Time
08:00 AM, 09-Jul-20 — 05:00 PM, 10-Jul-20
Description
Upgrade firmware on Netscaler load balancers to address some problems as recommended by Citrix Inc.

Technical Information

Technical Information

Work summary
Implement firmware in Netscaler Load Balancers as documented by Citrix Engineering team and in C2007-043.
Technical summary
Upgrade firmware on Netscaler load balancers.
Affecting
Production Netscaler Load Balancers and all hosted applications.
Servers / Hardware
Criticality
medium
Impact description
No service impact is expected. Load Balancer service resilience will be reduced during this change.
Change Reference
Additional comments

Request, Authorise and Publish

Requested by Barry Tait on 08-Jul-2020
Authorised by Unix Systems
Publish to IS Website (Service Status and Alerts page): Yes
Published by Barry Tait


Additional Details

Risk classification
low
Risk assessment
See C2007-043
Other people involved
Notes for future reference
Change was implemented on one Netscaler, that one crashed and change was rolled back - Next steps are RCA by Citrix Inc. and identify/implement stable patchset.